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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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10:50 am EST
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Airtel retain my mobile number

Dear sir,
My name is Manosh, my mob:numaber was [protected], the valdity of this number was the last December2009.Unfortunately, i can`t renew my number.(i`m working in abroad).This number is my fancy number, so i want to retain this. I request you, that please renew my number, so i can used it for my dialy usage.
yours faithfully
manosh

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airtel.
, IN
Jan 25, 2010 1:26 am EST

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay chugh
Airtel Customer Service Team

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4:17 pm EST
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Airtel overseas prepaid connection

Dear Sir - I am writing this complaint on behalf of my Brother in Law Dr.P.Ratnavelu .M.D., of Chennai India .
He is using Airtel prepaid card @ Chennai - India and his mobile No. is
0091-[protected] - He is using the above said mobile for more than 5 years - When Air Tel company issued the sim card his address and other proof have been verified and issued -
When he left to Hongking and New Zealand for short trip he applied for International Prepaid roaming card and after paying the Deposit amount
and after verifying his address proof they have issued prepaid roaming card which he has used it only in Hongkong - after reaching Auckland - NZ he was not able to use the same and when contacted Airtel office at Chennai - India they replied that they have deactivated since the address provided was wrong - I am surprised when the International roaming card given it was activated and how suddenly it got deactivated when the Dr. reached Auckland - Dr was not able to contact his people in India and elsewhere and he underwent such a stress - Now after reaching Chennai - India he contacted Airtel Office and he was informed that the address given by the Dr. is wrong - I wonder such a big company would do such a mistake putting the Dr. a big problem - I wish that the company should give an correct explanation and refund the amount with a apology letter - thanks -Jayaraman Madanagopal on behalf of Dr.P.Ratnavelu of Chennai - India

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KBAS
, IN
Feb 18, 2010 4:35 am EST

I ADVISING ALL OF YOU DO NOT PURCHASE AIRTEL BECAUSE THEY ARE CHEATING US. USING FALSE BILLS AND MAKING MONEY YOU MOTHER ###ER AIRTEL OWNERS. GO AND ### YOUR MOTHER AIRTEL OWNERS. YOU DONT HAVE ANY COMMON SENSE AND FOOLING POORS. BLEDY AIRTEL OWNERS. GO AND ### YOUR MOTHER DONKEY. THOOOO THOOOO LAVADA AIRTEL OWNER

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airtel-presence
, IN
Jan 24, 2010 11:50 pm EST

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay chugh
Airtel Customer Service Team

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Madanagopal
, NZ
Jan 21, 2010 6:33 pm EST
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Dear Sir The complaint i have lodged on behalf of my brother in law Dr. P Ratnavelu about International Roaming card is of AIR CELL and NOT AIR TEL repeat AIR CELL AND NOT AIR TEL AS MENTINED EARLIER - SORRY FOR THE INCONVENIENCE - thanks - jayaraman Madanagopal

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6:55 am EST
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Airtel not able to pay bill online and not receiving any reply from customer care

I have moved out of India and due to urgency and other factors I was not able to pay my bill for Airtel number [protected].
As nobody is using this phone after I left, I contacted airtel customer care through email and asked them the procedure for bill payment of outstanding bill online and closing the connection.

In reply they sent me the process but that process of bill payment was giving error as Invalid number. I reverted them that this process of bill payment is giving error. In reply they sent me an acknowledgement number of the complain.

Then, after waiting for someday, I tried again to pay the bill. But it is giving the same error. I am following up with the airtel customer care from last 2 months but they are not replying to my mail. Last reply i received from them was 2 months earlier and that was the acknowledgement number.

Can somebody help me out of this situation as I don't want to keep any debt in my name back home (India).

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vir_airtel
, IN
Jun 26, 2011 5:56 am EDT
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I do agree with complain it just ridiculus,
India's best mobile service provider doesnt have user friendly site for pay bill online. site got crashh everytime while go for pay my braodband bill online.

previously I thaught that airtel is best in any kind of service but now I feel that time of airtel gone. if cunsumer wasting couple of hrs to pay bill im such kind busy schedule life
we have lots of works other than payment of airtel bill.

when i login on airtel site I feel that i m in silly hell govt office where everything is happening except work.

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10:09 pm EST
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Airtel wrong balance deduction - scam

My phone number is [protected]. I recharged my airtel phone with 1499 rupees plan and since then it's been deducting wrong amount. If I check my balance after 10 mins with no use the balance would be less. This is making me dislike airtel and shows that airtel also do these kind of things to rip people off. If anyone from airtel reads it pls fix this problem or I will never use airtel again and let every single person about this service. I'm very disapointed.

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anand-airtel
, IN
Mar 02, 2010 4:36 pm EST

I am in the same boat. I complaint to airtel and got refund however i am smelling scam in airtel network.. This is the reason why airtel is still no#1 mobile operator. In indian only scammers can survive

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jorr
, US
Jan 25, 2010 7:38 pm EST

Airtel need to b kick in d butt, my balance alway get deducted without even using it.. It charge me for download that i did not did. . . . . my balance is always zero as a reason 4 this.

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8:46 am EST
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Airtel fake call

I have recevied a call from+[protected], person told me i m calling from airtel headoffice & u r lucky winner & get a price money 10 lakhs. for more details call on+[protected] talk to sunder singh, he will give u full details.He also collect bank account no. or home address & told me to purchase rs. 7700/- srk's DTH coupan. It is a fake call... plz alert...&Airtel costomer care executive told we can't help u...

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N.L.Narasimhamurthy
, IN
Jun 03, 2016 8:26 am EDT
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I too received a fake call this morning from +[protected] around 11:30 am saying i have won a lottery worth 25 lakhs & the prize money will be credited to my account if i recharge for Rs. 555/-... I hesitated a bit, checked my balance and was surprised to see that the balance has reduced to Rs. 0.33 from over Rs. 100/- earlier.. Suspecting it to be a fake call i googled n found out that the call was from pakistan... I feel it is a kind of JIHAD through which pakistan is trying to fix innocent indians in trouble... We have come accross LOVE JIHAD, BIO JIHAD and many such things... THIS fellow is also mentioning my Airtel SIM details while informing about prize money... Not known how he got the details. ... It is high time that the Home Ministry and External Affairs Ministry to view the issue seriously and take necessary steps...

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sjathar
, US
Jun 03, 2016 8:26 am EDT
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Kindly investigate and take the matter to Police. Someone calling and claiming that he is calling from Airtel office, Bandra. He first gave a missed call and upon calling back on the number claimed that I have won a lottery of 25 lakhs. The call was only of 32 seconds and that costed me Rs.10. I am pretty sure he has got hold of Airtel numbers database and he is cheating Airtel customers by making fake calls.

The no. from which I received the call is +[protected]

Kindly contact me for any further information. My number is +[protected].

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8:53 am EST
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Airtel fraud

Airtel usa inc. Is really terrible. It is fraud. Customer support is rude. Don't every sign up and waste your money

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sabari brother
, IN
Jul 26, 2009 9:07 pm EDT

SABARI NATHAN oru pundaela vokka, avan wife enna ooombunaa andha kovathula avan oru naal enakku phone panninaan appo ennoda reliance network sariyilla, adha poi thappa ninaichitaan andha punda vaayan, paavam veena oru companya poi kora soldraan andha oor otha punda, so i request him to shut his pundai

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NRAMA
Minneapolis, US
Nov 17, 2009 9:13 pm EST

BE AWARE OF THIS TELEMARKETING COMPANY THAT IS OFFERING TELECOMMUNICATION SERVICES OF UNKNOWN POTENTIAL

I purchased a calling card online (with the telemarketeer walking me thru this on phone). however after I put in my credit card number and pressed submit, a message popped up saying the transaction was approved. I did not receive a calling card access code or number. The telmarketeer gave me an accesss number [protected] and promised to call me back in 30 minutes with the access code. I am still waiting for the access code.
The charges were instantly applied to my card.
By the way this is not the same company as Airtel in India and you get an answering machine asking you to leave a message from the 24 hour customer service.

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jhonyy
, IN
Feb 08, 2012 3:46 am EST

i saw that sujith gosh responding to only appreciation posts...next to his post we can see a complaint from his customer which he ignores...that confirms him a fraud...Instead of doing this fraud business by using airtel name..he can pimp...he is really a fraud...being a owner of this company why he is not showing his face out in any media, , , , he is a jerk...he will suffer for this fraud pimp business one day...

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Airtelusainc33
, US
Dec 09, 2010 5:10 pm EST

Hey Guys, There is a way to track them to check they are fraud or not.
Very simple way to do this
1) Ask him to email you with whatever said to you on phone
2) Give his number, and extension, they only give you extension of 405.
Guess what, each agent gives same extension. But it never works, When you said that it never work, He will say try to call me. that time He will pick up the phone. But after while No body will pick up the phone.
3) You can call after few hours, No body pick up the phone.
4) If you email them about complient, No body will call you, but if you email them that i want to recharge, They will keep Calling you.

The moral of this story is.. They are fraud. They are some kind of beggars who are running this company. You can see their english level and professional level like beggars.

Hers is the story.
There is a guy name Arun. I had buy minutes from him. Manytimes after i have some complient. He never respond on email or call. but later i send email like i want to recharage. Other guy call me and i talk about why didn't he give me the minutes that he supppose to give me then conversation end with no result. & he also said Arun is not working anymore. Ater couple of day, Arun call me & asking for me to recharge. (big bullshirt).
Now today i again i email him & someone told me he is not working anymore..

The gusy says I saw your email that you sent to Arun. So i asked give me your email so i can sent you. so he said, You can email to Aurn, I said, he is not working anymore with you, Why should i email him. He said i am working in customer care so i can't check email, but he can check email of Arun. He wasn't ready to give me his email address nor his phone number. Its all [censor]

Beware of spanding any money with thses fake company.

Thanks for reading

Shekhar Sharma
Shekhar Sharma
Orange, US
May 16, 2010 4:25 pm EDT
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Hi All,

If you have any Queries, Issues or Doubts, Please feel free to contact me at +91 [protected], [protected] ( Ext - 407 and 408 )

You can also Send a mail to me at: customerfirst@airtelusainc.com, info@airtelusainc.com and support@airtelusainc.com.

The Website's User Login Page is Disabled as we send dedicated User Login Details to all our Customers who wishes to have it. In the past Our Website was Hacked and it effected many of Our Valued Customers.

I would also like to make an Honest Request, if you have genuine issue please mention your Contact Details, like Your Phone Number and Email Address.

Thanking you all in Advance,

Best Wishes,

Shekhar Sharma | Customer Relations Manager
Airtel USA Inc | 3728 E Woodbine Road | Orange | CA [protected]
www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A FCC 214 International Telecom Carrier Company

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Ram-K
, US
May 04, 2010 8:09 pm EDT

Airtel USA INC really fraud company, I paid $25 for prepaid card but it's not working, last week they called again and asking me to buy another $50 card, do they think we are fools ? Nasty people, stupid people.

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kalpita pradhan
Meriden, US
Apr 27, 2010 6:19 pm EDT

This is a real fraud and please do not ever sign up for airtel.US.inc. This is very misleading and quality of phone service is horrible. Do not ever sign for airtel.US.Inc

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2:42 am EST
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Airtel cross-connection of numbers in airtel

Hello sir,

From past 2-3 years airtel prepaid service has been started here, but since then we are facing "cross-connection"
Problem, when ever we make any call to any network it is connected to some other number, for 10 calls sure 5 calls are a cross-connected. So its a humble request that you kindly help out to over come this problem.

Thanking you sir.

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Jan 24, 2010 11:01 am EST

THANK YOY SIR FOR YOUR RESPONSE.

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10:10 am EST
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Airtel couldnot get any network while on international roaming in uae

I recharged my connection no - [protected] for inr.333.00 on 07/12/2009 while I was on domestic roaming at ranchi, india but immediately inr.96.00 was deducted. On enquiry, it was informed to me that the amount was deducted for the activation of international roaming though no request was made either by me or any member of my family. But I didnot object because I was supposed to proceed to uae by 20th december, 2009. However on reaching uae, I couldnot access any network i. E. Etisalat or du. I sent one sms to no [protected] (Which is supposed to be the contact number of nodal officer) on 29/12/2009 at 21:30hrs ist informing my problem. So please return my money whhich has been deducted from my account at the earliest.
Thanking you,
Debashis biswas. Flat n0-412, block-a, 13 k. B. Sarnai, kolkata-700080, west bengal, india.

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airtel1
, IN
Jan 20, 2010 2:06 am EST

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,
Manoj Srivastava
Airtel Customer Service Team

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8:31 pm EST
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Airtel distribution of used number

I have been using Airtel mobile services for past 5 years...last year i lost mobile phone and all the contacts during a journey...i canceled that number and lodged a complaint with police as well...after that i took a new connection from the same service providers...But now it has come to my notice that my previous mobile number is being used by someone else...those who didn't have my new number happens to call to that number...i don't think this is right...

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Airtel service barred due to address verification

Hi,
I am J. Nataraju and my number is [protected].
I took this postpaid conection few days back for which they asked for address verification. I provided with everything and gave them a day to come and veruify the address. I put everything correctly but they enetered my address incorrectly in their database. Some person from Airtel called me and told that we came to your hoem but you was not there so please give us time when can we come and verify address. I gave them time. After few days they send me a letter to my office about the postpaid plan and my rental things on which there was wrong address. I complaint to customer care that addres you wrote is wrong then where you went. They said sorry and corrected the address in their database. After 2-3 days I got a call for address verification and when I will be available. I told them to come on weekend and specifiy the time. Nobody came to house to verify my address. Now suddenly they barred my outgoing service. I went to Airtel outlet and tell them the problem. The desk people talked so rudely and asked that your address was not verified and so service barred, I told that nobody came to address verification for which they replied that a person came to your house on Monday (which was a regular working day and which I dint metnion to meet me) and he dint find you. I tried to explain that it is my office day how can I be at home and also dint come on my told time, for which desk people replied very rudely and said no change can be done to your service and we are cancelling your number. Even its not my mistake but those guys are putting all things on my head saying why was you not there, give some idiots a thought that how a bachelor working person can be at home on workign day.

They are not ready to help for anything. Its like a mentla harassment, I just cancel my old number and gave this number to everybody and if they cancel again I have to cahnge my number. Is for this type of service BHARTI AIRTEL will be proud of ?

Regards
Raju

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PARDHA SARADHI HARI
, IN
Dec 21, 2011 9:16 am EST
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AIRTEL IS VERY VERY BAD FOR THE PEOPLES. IAM PURCHASING TWO SIMS AIRTEL POST PAID. IAM USING ONLY 7DAYS AFTER AIRTEL STOPS OUTGOING AND INCOMING THIS IS VERY VERY WORST SERVICE PLEASE TAKE ANY ACTION IN AIRTEL COMPANY MY NUMBERS [protected] AND [protected] THIS IS NOT WORKING IN 10DAYS WITH OUT NOTIFICATIONS IAM USING NUMBER [protected] ANY ONE CONTACT NO THIS NUMBER MY NAME IS PARDHU IAM WORK IN POLICE DEPARTMENT

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Airtel cutting landline

I have an Airtel landline and broadband connection. Payment has been made on a regular, monthly basis by direct debit. Last month as usual my bank account has been debited. However, yesterday the telephone was cut and the reason given was 'non-payment of bill'. This is a ridiculous situation and makes me angry for the unnecessary inconvenience. Not only that, I had to pay the amount again before they agreed to reconnect my landline. What has happened to the money debited from my account and who is responsible for this mess?

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dhusthan
, IN
Feb 09, 2011 8:02 am EST

please reconnect my land line

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9:51 pm EST
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Airtel disconnection of prepaid connection without any previous information

Sir,
I have bought two airtel mobile numbers by my name...[protected] and [protected]. These were postpaid for two years. after that I convert these numbers as prepaid. but after that my numbers were frequently disconnected for many a times. I have many a times gave my id proofs & other related documents to company. I am very upset because these are my professional numbers & I have got a large loss in my bussiness. Please Sir, help me
with regards,
Tarlochan Singh s/o Arjun Singh
vill Naya Gaon (mohali)

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vaneet
, IN
Jul 26, 2009 9:23 pm EDT

hi
my name is vaneet my cell no. is +[protected] i have activate my night gprs plan for 2 weeks but the service is very poor even not working for 4-5 days when i ask him for a wavour he said its a tecnical fault we can't do any thing what should i have to do now they taken money from my a/c but not given me service

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Airtel letter of complaint and dissatisfaction against the cug sales team of airtel

To

The sales manager (Cug)

Airtel

Sub: letter of complaint and dissatisfaction against the cug sales team of airtel.

Dear sir

I am a customer of airtel for more than 10 years and more or less always received good service from airtel. Now when I have taken cug connection for my company I have received severely bad behaviour from a senior sales officer mr. Palash biswas ([protected]) kolkata (Bharti airtel service limited saltlake).

I would like to mention the series of incidents that had happened. Though now I have totally lost hope to get any cooperation from airtel however still being such an old customer I thought of informing airtel. I had taken the cug connection from a sales executive named gautam sengupta ([protected]). The day I took the connection his senior mr. Palash biswas also accompanied him.

I took the connections on 20.11.2009 and I asked them to activate only 4 connections the same day and the rest 2 in january 2010. Once they took all my documents they activated all the connections without my permission.

Later when I denied the verification they called me and requested me to adjust as they said that they have to meet their target for that month. But I never imagined that to meet up their target they can be so unprofessional. And they also said certain other things that they would do if I cooperate with them to meet up their targets. If this letter of mine receives proper response then I will share all the incidents with airtel in details.

I agreed to it because I never thought that I would receive such behaviour. Initially they promised me the 199 cug plan and then after activating they said that it will be the 249 plan but they have arranged for 20% discount which would make my monthly rental 199. However when I receive my bill statement I find the 249 plan remains the same. When I contacted the concerned person several times but they behaved very badly with me especially your senior sales officer repeatedly.. After this incident I feel cheated.

Are targets the only factor for you¿ll employee satisfaction is nothing.

Due to this misbehaviour I have not yet paid the bill. If you wish you can check the call logs or do whatever you want to investigate my complaint. I was supposed to take more 20 connections this month but unfortunately that would not happen because I will make the payment and close all the connections. It is very painful to have experienced such behaviour from airtel.

I have escalated the matter and I will escalate it further to the head office I don t know how much it will be taken care off but at least as a loyal customer I expect some kind of good behaviour from you guys and not face such bitter experiences. Trust me here money is not the issue; the issue is the behaviour which is very disappointing.

Hope to get some response.

From cug connections: [protected] 1 2 3 4 5

Suranjan kumar ghose

M. C. Electronics corporation

(Proprieter)

Personal no. : [protected]

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Update by Suranjan Kumar Ghose
Jan 03, 2010 4:55 am EST

ldujmkgbm, bkjghkn, mnklhlkgr

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RACHIT AGARWAL
, IN
Jan 11, 2011 9:59 am EST

TODAY I HAVE WRITEN A LETTER TO AIRTEL TEAM ON THIS ISSUE OF MINE LETS SEE WHAT THEY DO ABOUT IT. WE HAVE A FAMILY AND COMPANY CORPORATE GROUP OF AROUND 17 COONECTIONS.

RACHIT AGARWAL
[protected]

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RACHIT AGARWAL
, IN
Jan 11, 2011 9:55 am EST

i really agree with MRSuranjan Kumar Ghose i have also been using airtel connection for quite sometime. at that time getting the best cug plans were difficult. the airtel manager who did my cug plan took bribe for each connection. i did not mind paying coz i was saving a lot of money that time, but its actually the company s fault coz for quite some time before they were enjoying a kind of monopoly. my current cug plan is very expensive compared to the normal airtel plans. i had called them so many time but they did not change my plan on the pretext that call your cug manager. i had taken the connection around 7-8 years back, i did not remember the managers name or detail. i wanted to change my plan desperately but this company did not. i could not change the service provider coz this number is very important to me. now i am just waiting when this mobile portability starts and i shift to some other service provider with better deal.

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1:09 pm EST
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Airtel block my airtel sim as it is lost

Hello Sir,
I lost my mobile tonight. My Airtel sim (KERALA) is also lost. Number is [protected] . Please block my airtel sim atleast for 24 hours from now, because Airtel Office will open only at 9.30A.M tommorow and now the time is too late. Tommorow i will go personally to Airtel Office to block my sim, but for now please help me..i cant block any calls from the sim in night.. Please inform me to this email id [protected]@yahoo.com

Please sir, do something..

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touchemerald
, IN
Feb 06, 2010 2:35 am EST

I lost my mobile tonight. My Airtel sim (delhi) is also lost. Number is [protected].
Please block my airtel sim atleast for 24 hours from now.
lease inform me to this email id touchemerald@gmail.com

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airtel1
, IN
Jan 20, 2010 1:46 am EST

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,
Manoj Srivastava
Airtel Customer Service Team

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Airtel not able to make a call; customer care telephone number not working

Airtel is a leading leading telecommunication company in India. Seeing their advertisement in USA, I opened an account in Airtel Call Home One India Plan, paying $10 last week. On the day of opening this account, I was able to make a call to India and after that, I am not able make a call to India. In the last three days I have been trying to talk to the customer care number [protected] but this number does not work; voice says that this number does not exist. Mails to the customer care, [protected]@airtelcallhome.com, are not responded. In my account there is a balance still. With this, I wish to make a complaint to the company and to share my sad and bad experience with Airtel with other prospective buyers of this Airtel Plan for making a call to India.
S.Mullai

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Airtel not letting to unregister my mobile no

I tried to unregister my mobile number from Airtel call home services and the customer support persons are not able to unregister. They said they can never unregister a number from their database as its out of their policy. Can we fight legally to get my number removed from their services? please help me in unregistering.

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Airtel airtel live subscription

I am being charged everyday by airtel Rs. 10 via sms from 555630 for mobileshare.in while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected]
Hello, I am not using your Airtellive wap(dada.net) service. But why you are charging every day Rs 10 from my Airtel mobile account. My phone number [protected]. Who asked your service? So please do not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I am not like your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription

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tweety023
, IN
Aug 12, 2010 3:12 am EDT

same is the problem with me!they are deducing my balance like hell!

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i dont like this
, IN
Jan 11, 2010 12:07 am EST

Some of my friends and me are airtel subscribers and are going through this(false subscription) for a while, When i was getting msgs from 555630 i thought where the hell did they come from, suddenly kept on losing the balance, when i called the customer care 121, its tricky they dont want customers talking directly to operator, instead offer stupid options.When i registered the complaint the operator told i had called 555630 and subscribed the services but i havent done it .They are trying to fool people in broad daylight.They can keep on cheating the consumers.But we should sue them in consumer courts, it requires some people to gather some forum so that we can fight this together.

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Airtel download and activation of hello tune fraudulently

This complaint is regarding download and activation of hello tune fraudulently by airtel customer care. On 26th dec at around 8:00 pm two sms arrived on my phone stating deduction of Rs.15 for downloading and Rs. 10 for 10 days subscription which took my balance to below Rs.-4.58. All this occurred without me even requesting any hello tune from customer care. Since I was on journey that night in a rural area i could not get another recharge despite of the fact that I faced an emergency that night and was not able to make a call because of this fraud by Airtel. Upon contacting Airtel customer care the next day I was told that there was a call made to the customer care from my no. on 26th dec at around 8:02 pm in which the request for hello tune was made. On hearing this I argued that I had never downloaded any hello tune or subscribed for a hello tune since last one year. When I said that the whole conversation is being recorded by me for producing it as a proof in consumer forum, he explained how the hello tune can be removed and gave an assurance of correcting up things by 12:00 on 29th dec and gave me a Complaint Id no.459400. Being an IT engineer I was myself a loyal customer of Airtel earlier and was even going to recommend its Data services for my firm, but now no more. It's not just a matter of Rs. 25 but a matter of trust that these people are losing. I used to trust airtel because of its unmatched service and coverage in Bihar and Jharkhand and availability of network in rural areas even during lightning and thunderstorm when all other service providers switched off their towers in our area including BSNL Reliance, Tata, Idea but what happened on 26th came as a shock to me. As a result I have stopped relying on Airtel now and would be reconsidering my plans to use Airtel's data services for my firm. Hope somebody from airtel sees this post or I would be compelled to go to consumer forum for redressal. My contact no. is [protected].

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Airtel friends chat activated without consent

Airtel is truly becoming a thief.

On 26 Dec I received a message stating Airtel Friends chat is activated on my number. Rs 30/month is also charged from my balance.

It also stated that to cancel subscription call 543216. I called this number (which is not toll free. you are charged for calling on this number.) but was unable to find how to unsubscribe.

Then I called 121 and the customer care told me that I subscribed to this service by calling 543216. That idiot did not understand that I called 543216 in because I wanted to unsubscribe as the service was activated without my request.

Also they are unwilling to return my Rs 30.

I hope TRAI takes notice of such malpractices of Airtel. What a thief company.

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Pratik 28
, IN
Jun 18, 2010 11:56 pm EDT

Hi,

This is Pratik. Same thing has happened with me twice. Customer service does not respond to our calls. Sometimes we do not even get connected.

Daily i receive 'friends chat' msg from 543216 perhaps couple of times. And one morning i see a message stating that the service is activated and Rs. 30 is deducted from this.

Earnestly, Airtel is doing very unethical and unfair business practise. A Regulator needs to take a note of this..

Pratik
[protected]
indianfuel@gmail.com

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Airtel message from 54321

From last two months, I have received 4 messages like
-"thank you for downloading indo pak cricket 2017 from airtel. You have been charged rs. 99. " (12 th december 2017)
-"thank you for downloading jump free running from airtel. You have been charged rs. 99. " (20 th december 2017)
-"thank you for usuing subwapactress30 subscription service from airtel. You have been charged rs. 30. " (24 th december 2017)
-"thank you for downloading rotatelt from airtel. You have been charged rs. 99. " (25 th december 2017)

Regarding this I talked to customer service, but they didn't give a positive response. Why I will pay as I haven't downloaded anything as mentioned in the above messages. Please airtel rectify this problem or I will simply quit this number.

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dowhat
, SG
Jun 15, 2011 8:09 am EDT

Hi,

I took Airtel corporate connection but my outgoing has been barred since 8 days due to my home address not getting verified. i lodged this complaint with the executive and it has been more than 10 days that nobody came for verification. the executive from whom I took the connection is Sheshadri (mob: [protected]). I was asked that I should drop a mail and my reverification will be done. I was told daily that the executive for reverification will come tomorrow. i mentioned the time when I can be available at home but nobody ever came. Nothing happened for 10 days, nobody came for the reverification and now my incoming is also barred. I have tried talikng to this man but he doen't take my call now and my number is inactivated. i have atteched the mails that I repeatedly sent and recieved no response.

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anowarul islam
,
May 20, 2008 6:59 am EDT

dear sir i want to in form u that a few days ago ur costomer care execuative called me told me about some postpaid plans i liked the plan and told her to send a field executive to collect my documents and money he came and collected all the documents on 1652008 and told me that i ll get the conection in 24 hrs but till now i ve not got the connection and more over when i call them they disconect the phone.sir r u making us fool by all this if this is the condition then i ll ve to quit airtel and take some other conection more over i ll also log a fake case in the near by police station regarding my money.so sir mya u be kind enough to look into the matter.

the number from which ur coustomer care executive gave a call is--[protected].
my number-[protected].
i am 4m bangolore.

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Amit Darwade
,
Aug 04, 2008 12:04 am EDT

I am not able to connect to airtel network
My number is [protected]

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