Complaint Rating:

Company information:
Airtel
India
www.airtel.in

I've been using Airtel GPRS for almost an year. Things were working fine and I was happy with the service. But since the last 2 months Airtel GPRS disconnects automatically after 3-4 mins of being connected. I spoke to Airtel Customer Care and after making almost 10 calls they could give me the exact cause - that Kalyan-Dombivili are weak cell sites and so GPRS has connectivity issues in these areas. I spoke to a senior exec - Vandana in the GPRS helpdesk and she said there is no ETA for this.

Airtel stands to lose its huge customer base if the response is so unclear.