Complaint Rating:

Company information:
Airtel
India
www.airtel.in

I am using an airtel postpaid connection for the past 10 months in hyderabad. Its a Corporate CUG plan. After few months of payment of bills, i noticed that airtel was billing even my CUG calls. I kept on raising this issue to their customer care for almost next 6 months, with no fix. Then i reached to a point, where i threatened them to disconnect the service if no action is taken. At this point, without informing me, they changed my account number (account number for my airtel service) and from that day onwards they did not charge me for the CUG calls. But what happened (what airtel intended) was to avoid me to reach to the consumer forum. Because they had changed my account number (without informing me), i was unable to see any of my old bill details in their website (http://airtel.in) and it mentioned my new account number as if it was created only a few days back. All the bills they used to send to my email alias, was password protected. When i requested for the password, it was not able to open the bills as the password was for the new account number and not the old one's. This was a very cunning and skewed service from airtel and i need a responsible person from airtel to answer these issues and credit back all the amounts, they had cheated away from me. I have couple of calls in this case, recorded in my mobile, when i spoke to their customer care. If action was not taken by Airtel to solve this after APOLOGIZING, i would be moving to consumer court. Note that i received two bills for that month, one with old account number and one with new account number. I paid them in order to help me reach consumer court.