Complaint Rating:

Company information:
AirTel
India
www.airtel.in

I inquired for broadband connection at Airtel office sec 15, they provide me a cell no. 9810313268 of their sales executive named Krishan Singh Yadav. I called him(dt. 02-07-2008) and asked him to provide me broadband connection at ShivajiNagar. On phone he said airtel don't provide broadband connect in shivajiNagar Gurgaon. Then i replied him... "My Land load (living in the same house in groundfloor), is using a broadband connection of airtel then how can you say "Airtel doesn't provide connect there". After that he came to my house and before telling me the plan he checked the slot for connect whether it is empty or not. He called to the technical department in front of me an confirm about the empty slot. After confirming the empty slot, he told me the plan of Rs 555 and received Rs 500 and required documents (photo, Id proof etc.). He ensured me that i will get connect either on sat (5th july 2008) or monday (7th July 2008). On Sat 5th july i received a call from an line man of airtel, he said their was not empty slot, i requested him to confirm it again as Krishan singh yadav had confirmed it from tech department in front of me. Then line man visited my house and confirmed the empty slot and requested me to wait for 10 - 15mins and i m coming back soon. I did wait for him from 3 pm till evening but he did not come back. On monday evening i called to Krishan singh yadav, he gave me a cell no. of Mr. Arvind to have the status of connection. Arvind replied me... as he wasn't in the office so could not tell me the status and when he visit office then tell you the status. After that I could not get a single call from him. I called many times to Krishan Singh Yadav. Even once he forward my call to some other guy Mr. Mukesh, he said the empty slot gone choked, the reason for delay. But every time he replied me that you would connection very soon. I registered a complaint at 4444555 airtel no. 9152198 on friday 11th July. I had a call dt 12th july from a person in airtel that i could not have airtel connection as in shivajiNagar as there were some work going on the roads of shivajinagar(digging roads) and the wire for broadband connect became cut in the earth. So airtel will refund you money of Rs500 to you by chq within 15days. After few mins of that call i received a call from a lady in airtel against my complaint. But i could not get any solution.

One is telling... Choking slot problem (that can be replaced) and other says digging road problem(if so how my landlords connect is working).They are just making me fool nothing else. This was really my a very bad experience with airtel. I never expect this kind of things from airtel...

Really a ridiculous,

Puneet Madan
ShivajiNagar
Gurgaon.