Complaint Rating:

Considering Airtel as a professional company, I took a decision in haste to go for the airtel landline as well as broadband connection. In order to register me as a client, the customer care executive pitched up on the 2nd day, collected the registration amount, received all the required documents and confirmed that the phone with the broadband connection will be installed within 3 working days. I had to travel outside and when I returned after a week, I was informed by the CC executive Shankar that one document is missing. I arranged it same day itself and I was once again promised that the installation will be done next day itself. Since then, it has been 6 days and there has been no action whatsoever from airtel. Customer care executive Shankar has stopped answering my calls, let aside feeling sorry for the delay. It has been an extremely pathetic service and something like this is not expected at all from the growing company like Airtel.