Complaint Rating:

To Whomsoever who has the guts do do anything, I bought a Nokia mobile in September 2004 followed by a prepaid connection with AIRTEL. The phone number is 9866415940. The number on the SIM card is 89914 90004 00228 6522 7. On the 17th Feb 2005, I recharged my phone with the Easy Recharge system of Rs 335/. In 4 days my balance was down to 4 Rs. On the 22nd I recharged my phone again with 335 Rs and overnite my balance dropped to 4Rs. I then got a call from a stranger who complained to me that his mobile number had changed to mine (9866415940) overnite and all my calls were going to him. When I approached the super dumb Customer Care centre in Habshiguda, Uppal Ropad, Hyderabad, India, my complaint was met with total disbelief. Then I asked them to block all outgoing calls for I night. Neither did they bother to block the calls nor did they refund the cash I had lost. They didn't even offer a solution. Additionally the AIRTEL chaps tell me that I had activated some F&F topping for 2 phone numbers that haven't been used by me. Thus 90 Rs just got deducted from my balance. This, I know was done by the stranger (he told me that). So although I cannot stop this guy from making his calls and thereby using my phone money, I think the computer that has all the information got hacked, because even when he recharges his phone (which has the same number as mine), the money does not get deposited.

What I have lost is 335 Rs and a complete faith in AIRTEL. I will shortly be registering my complaint In Deccan Chronicle a local newspaper, as well as getting a new connection with HUTCH.