Complaint Rating:

Company information:
Bharti
India
http://airtel.in

I got a call from Airtel customer Care and they gave the information regarding their New service NOP (Net On Phone). Company executive gave me the total wrong information regarding their service as there is only Rs5 charges per day and after that everything is free. But when I got a message from Airtel that your service of NOP is activated and you can enjoy your mails @.15 paisa per mail. After that I gave the call to customer care on 10th of November and ask them to to deactivate my NOP service and the reply I got was that on 15th of November at 2 PM your service will be deactivated but on 16th of November i received a massage that Rs5 has been deducted from your account for the NOP service. So I gave a call to customer service and again I told the whole story and he again confirmed that your service will be deactivated till 19th of November and you will get the refund but again I got the same message from Airtel stating that Rs5 has been deducted from your account for the NOP service so again I called the customer service on 20th of November spoke to some Manager with the name as Vishal Kutvach and he told that he will personally look into the matter and by Monday 26th November my NOP service will be deactivated and and Tuesday 26th of November I received the same message again that Rs 5 has been deducted from your account fro the NOP service. Then I gave the call to customer service and wanted to speak to Vishal Kutvach and lady replied that he on leave then I spoke to Anish Sharma again I told the whole story and he told me that your service will be deactivate by 3rd of December. In between Rs5 has been deducted from my account everyday. If I count from 10th of November to 3rd December then it comes to 24days x Rs5 = Rs120 (One Hundred and twenty only) this much amount has been deducted from my account.