Complaint Rating:

On the website of AIRTEL (link http://www.airtel.in/User_Voucher.aspx?path=1/6/6/2&cid=3) it is clearly mentioned that on a recharge of Rs 450, the talk time is 300. But since the last 2 months I have been getting only 275.

Called up Customer Care about 3 times. The first 2 times they agreed that I should be getting 300 and assured that I’ll get the remaining amount in the next 48 hrs! but this didn’t happen, both the times! When I called the 3rd time, the guy at the other end (after confirming with his so called supervisor) said that I will be getting only 275. When I told him that airtel website says 300 he asked me to write a complaint to the website itself!

I mean, are the callers not aware of the packages and what rubbish is this? Aren’t they and the website in sync? They should be taking this issue up! What if one sees the rates on the internet, selects the package and then is told by customer care that the website of airtel gives bull information?!?

PATHETIC service!!