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Airtel Complaints - Poor service!

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Airtel

Posted: 2007-09-20 by Neeraj Singh [send email]
Poor service!
Complaint Rating:  0 % with 0 votes
I had a post paid connection from Airtel Pune. When I was shifting to Banglaore, I went to nearest airtel office i.e. Aditya Agency, Krishna kewal Commercial Complex, Next ICICI bank, Kondhwa Road, Pune 411048 and gave all the required doc. They said that it will be converted within 3 days.even after 3-6 month my mobile is not working. When I again went to the same office they are asking me to submit all the documents once again.Problem did not stopped here... When I went with all the document then they said that she (Nayab) said that she can not take the papers as office is going under renovation. You will have to come back and give the paper. Magic thing about that office is : every time I visit the same branch new manager will be there.
I got a call from airtel pune person named as Swati she said that she will check with other retailer and let me know but may be she has also changed the job...

So if you want to change a job involve in my mobile connection problem you will get another job like 6-8 people have done. Thanks for reading this but this is not a story its a real pain some one getting in keeping his old no# with him.
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279 days ago by Senthilkumar [send email]
im senthil, city from coimbatore, i using airtel for 2 years, but right now i not satisfied ur network , becoz, i want to activate hello tone , im asking somany retailers in coimbatore but nobody dod'nt tell that procedure including ur customer care also, many time im asking ur customer service but nobody dont tell the correct procedure, then im serching in ur site i got the tone sms code PC784 and the movie Kathal konden , the song is Natpinile, im sending SET<smscode> to 543211, but i have lose Rs 9.00 .. so how to get the correct procedure , customercare waste, what should i do,

by
senthil
279 days ago by Ramamurthi Vasu [send email]
I am Vasu from Chennai and i fully agree with the views of Mr. Senthil, I am also totally dissatisfied with Airtel value added service as i am running from pillar to post to have the caller tune activated in my mobile. I have been an airtel customer from January 2007 and i repent today as to why i have been a customer of airtel.

When airtel announces a value added service, they should provide complete information on their site, with their resellers and even going by the customer care and talking to the call centre staff is not helping much.

My experience is very bad as i checked with the call centre in mumbai about the caller tune and they say that the procedure for Tamil Nadu is different from that of mumbai. It is really surprising that when a provider is present throughout the country, the service should be uniform and not that the staff are ignorant of the value added service. Or else they should not have introduced the service.

i will certainely not recommend any of my friends to go for airtel service in future unless i am served with my request.

vasu

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