Complaint Rating:

My name is Aniruddha Mohod. I live in Maharashtra. My mobile number is 9890932648. Airtel offered me SMS50 offer for near about 15 times. I send the SMS50 message to 511 my balance was more than Rs. 60 all the time. Then I received reply that My 1000 sms free pack will be activated in 48 hours. I waited for 48 hours everytime but my pack did not get activated. I talked with customer care executive several times. They said that they forwarded my complaint. But my pack did not get activated. I also send SMS to 121 about this complaint but it gives reply that they did not understand my query. I also send email to 121@airtel.com but there was no reply. Similarly I talked asked for modem drivers for my handset LG C2500. The customer care executive told me that I will receive the drivers within 4 hours but I do not receive the driver yet. This is happening since last 1 month. I asked for the driver near about 10 times and everytime they said that I will receive the driver within 48 hours. So I decided to stop calling customer care executives and I am thinking of to switch to Idea. I just want to beware other about AirTel.