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Airtel review: customer id 518

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12:00 am EDT
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Airtel company is not a trusted company verfication of customer id is by airtel company by just one phone if custmer is not available then cutoff the phone

Nov 28, 2009 3:56 am EST
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Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regard's

Kamal Singh
Airtel Customer Service Team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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518 comments
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ANJU PRAJAPATI
,
Nov 13, 2007 12:00 am EST

MY MOBILE BILL IS GETTING DEDUCTED WITHOUT ANY DIALLING A NO. I HAVE NOT ENEN SUBSCRIBED FOR ANY FACILITY ON MY PHONE, NUMBER OF TIMES I DISCUSSED WITH CHITTORGARH AIT TEL CUSTOMER CARE SERVICES BUT THEY ARE NOT GIVING PROPER ANSWER AND SHIFTING THEIR RESPONSIBILITIES WITHOUT ASSIGNING ANY FRUITFUL RESULT. KINDLY DO THE NEEDFUL. SERVICES OF CHITTORGARH DEVISION IS VERY POOR, KINDLY IMPROVE IT. DAILY AROUND RS.2-3/DAY AMOUNT IS BEING DEDUCTED FROM MY PREPAID CARD.

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Hari
, IN
Aug 04, 2007 12:00 am EDT

I am hari from bangalore. I bought recharge card Rs.210/- three months back. I tried to recharge that card, the customer care people is told that some technical problem you can't recharge now. For my emergency i took e-recharge for 3 months validity. Now i am trying to recharge that Rs.210/-. It giving error message like RECHARGE CARD IS NOT IN USE.

I called twice regarding this issue. i am not satisfied with their solution. After that i contacted the vendor who sold to me that card, now he is telling i didn't sold airtel card to you.

This is the one way to cheat the customers.

I am requesting people don't opt AIRTEL PRODUCTION

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Mukesh Bansal
,
Aug 08, 2008 1:44 am EDT

I am a prepaid mobile connection holder of Airtel. I could never ever imagine a company like this could be become so hopeless in attending to customer complaints and even start harassing them with their third rate business development gimmicks.

1. I have been assigned a special Heloo tunes without any subscription what so ever from my end and they charge merrily as it is a prepaid connection.

2. The latest fraud is- when you dial any MTNL Landline no.- the Airtel mobile phone does not sound any ring and so, you do not know if you are connected, the line is connected but the recipient can not hear you. When you redial again thinking that the dialing failed, you find that your balance is already reduced- every time you try this. Surprisingly, it never happens when you dial Airel landline connection.

3. It seems companies like this irrespective of their status and size, do not hesitate to go for Cheap ways to increase their billing at the cost of common man

Disgusting. Will you care Mr Mittal?

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Priyanka Agarwal
,
Jun 05, 2008 1:14 am EDT

I have a phone connection (pre-paid) from airtel & my no. is [protected]. We never enable VASSPACK service of airtel. They themselves enable it & detect Rs.50:00 per month for last one year. We make at least 50 calls to their customer care no. & talked to their executive for disabling this facility. We never use this service even for a single time. Every time they assured that they have disabled this service & next time onwards no money will be detected from our account but this detected money can not be refunded & they are very sorry for this detection. They always refuse to give us any complaint no.

After a very long & hot discussion with them finally they give us a complaint no "[protected]" on 30.04.2008. Since then we are always talking them for disabling this service again & again against above complaint no. This time they again detected the money from our account on 04.06.2008.

I think this is clear cut cheating case from airtel side.

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vinod
,
Aug 03, 2008 8:38 am EDT

I have an handset from nokia e51 which is not compatable to airtel blackberry service according, air tel has collected the the document from me and i will be billed f0 t he same shortly, they made a fool for 9 working days, i called the call center and this was the reply, i finally visited there office which result in no proper direction, there claim that nokia made a fale promise, and they have given me document which is doctored htta blackberry doesnot support this hardware, i meet there vice president who was equally arrogant in resolving the issue, i asked if he could give me the tele no of manjo kholi/ sandeep, for which the reply was why should i waste my management time so as a customer we are not allowed to interact with the people who run the business i have gone through enough hardship and loss.

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Gicarnasse
, US
Jul 29, 2010 6:53 am EDT

I have a serious issue with the postpaid connection of Airtel with the bill generation department. I have this connection for 3 months and I have been making payments of my pevious bills, but the organization does not have methodical or structural format for updating their systems and customer information for which I have been getting bills which cannot be possible. The updates given by the customer Service executive is not at all convincing and they do not have a valid explanation to give to the customer.

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Vivek Narayanan
,
Aug 07, 2008 5:53 am EDT

I have had many unpleasant experiences with airtel's uncomprehending customer service, but this one takes the cake. Date: 7 August 2008. Customer hate representative: Jitender. Office: Okhla.

I put in the paperwork to switch from postpaid to prepaid on my Delhi number as I am moving cities; mysteriously, on the eve of my departure, I am told that my number will be disconnected for 48 complete hours. Has anyone else had such an experience, can someone tell me if I am being lied to or not?

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Bhadresh
, IN
Feb 05, 2009 1:56 am EST

I 'd never seen this earlier that company like airtel earns money like this!. I activated scheme for local call rate discounting, now whenever i make call, it not happened that i get connection in first try, my call get connected to whom i dial but voice not reaching on opposite side. then i need to disconnect the call & when i try to reconnect 2nd or 3 rd time, it goes proper.

So, to make a single call i pay 1.80 instead of .60 paise,

great cheating of Big companies !

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O.V.KRISHNAMOORTHY
,
Nov 12, 2007 12:00 am EST

I have purchase a Sim for 6 Years validity throu, your advertisement. I was told by the Airtel Office that 365 SMS
shall be given free and validity of the SIM is 6 years. However after activation I found that only 2 Yrs and 9 Months validity
has been given and NO Free SMS of 365 days.

I would like to now why your Advertisement and actual activationl is varying? Airtel should keep-up their promises
as advertised. Why it has not been carried?

No proper reply is given by the Customer Service on my querry.

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tandon
, IN
Jun 26, 2010 1:48 am EDT

TO
THE COMPLAINT INCHARGE
AIRTEL PREPAID SERVICES

COMLAINT FOR WONGLY DEDUCTING OF AMOUNT FOR FOOTBALL MATCH SCORES UPDATED IN MY MOBILE NO.[protected]
DEAR SIR
REGARDING DEDUCTION OF AMOUNT I AM COMPLAINT YOU BECAUSE I HAVE NOT RECEIVED ANY CALL FOR FOOTBALL MATCH UPDATE DT.26.6.2010 .I HAVE CALL YOUR CUSTOMER CARE EXECUTIVE MR.STAYA IMMIDIATLY AGST.DEDUTION WHEN YOU MESSAGE
COME IN MY MOBILE FOR DEDUTION THE MOBILES
SIR I AM YOUR CUSTOMER FROM LAST 5 YEAR & DONOT USE ANY MOBILES COMPANY IN I HAVE NOT GIVEN ANY PERSON TO USE MY MOBILE IN PAST SEVERAL TIMES YOUR COMPANY DEDUTED MY AMOUNT FOR WRONGLY DEDUCTION OF HELLO TUNES & REFUNDED MY FULL AMOUNT BUT AT PRESENT YOUR CUSTOMER CARE EXECUTIVE NOT LISTEN MY COMPLAINT FOR REGARDING COMPLAINT
THERE FORE I REQUEST YOU TO REFUND MY AMOUNT FOR WRONGLY DEDUTION AMOUT FOR MAKE A CONFIDENCE IN YOUR COMPANY
& REQUEST PLEASE DONT DEDUCT ANY AMOUNT WITHOUT YOUR MESSAGE ALERT OR CONFIRMATION WITH ME
YOUR CUSTOMER

SANJEEV TANDON
ID [protected]

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bhavesh d
,
Jan 04, 2008 12:00 am EST

to,
airtel

i am useing the the airtel prepaid card , but my service has been barred [ sms, o/g calls to cust center , other no , gprs]
i often make call to cust care but icant get sattisfactory anwere frm ur agents & TL till now .
and i am very irrated from ur services and whenever i calling on 121 but ur agents are not giving proper answere and disconnected my call and ur TL name is LOKESH he is taked with me in rudeness & agents also
i have activted cri alerts of 30 rs rental in this matter i taked with LOKESH he is telling me u r not feedding us. and ur charges has not been rembures and he is tells me ur services is activeted after 1 mon...

pls call back me on my no. [protected] its very argent... otherwise i will take a legal action in consumer court. and i have all data of recoded calls of that rudeness...

your faithfully consumer,
bhavesh patel

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Pemzzo
, US
Aug 06, 2010 12:42 pm EDT

This complaint is regarding the AIRTEL postpaid connection. Customer care executive have activated on my mobile [protected] the 36 months scheme without any intimation. When I said to close this number, they are not closing and asking for scheme amounht which dont want. Even several time AIRTEL person came to my home asking for scheme money. When I not paid the amount then they have send the legal notice, what is this. this is customer care mistake why I will pay for that. Really Bad service AIRTEL. I will say to all my Known person not to have AIRTEL service. Really Really BAD AIRTEL.

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rakesh bahl38
, IN
Sep 28, 2009 3:30 am EDT

I applied for a new airtel broadband connection on 18.09.2009. After that the customer care officer everyday call me in the morning and advise me to stay at home as to install the connection. Today is the 10th day I am waiting for connection and wasted almost 80 hours in waiting the service for which the company is claiming is the best. In my opinion airtel has the poorest service in the world which only always trying to grab its customers with a lollypop. The action should be taken against the faulty staff and I should be paid penalty from their salary for my valuable 80 hours.

(saurabh behl)

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szurya
, IN
Oct 06, 2009 1:37 am EDT

I bought an Airtel prepaid SIM on 3rd of October 2009. Paid the dealer for both the SIM and the recharge. Dealer informed me that the SIM will get activated with in few hours, sighting 'so called Server down' problem. I believed him and came out of the shop. I had to go out of the city after that. Now, I'm writing this stuff on Tuesday 6th of October 2009 and till now the problem hasn't been restored. Airtel customer care says, the problem is with the dealer and the dealer says that the problem is from Airtel's side.

My friend advised me not to go for Airtel, but i thought they were best in town and went for them. Now, I'm suffering because of that.
My advice to anyone who is buying a SIM card
- Do not leave the premises of the dealer till you get your SIM activated and you are able to make a call
- Do not believe what customer care guys tell you. They are there just to fool you around and nothing else.

Surya

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Prof.S.K.Chakarvarti
, IN
Oct 26, 2009 1:34 am EDT

1.I have a mobile connection [protected] from the AIRTEL.
2. I am registered with DONOT CALL REGISTRY.
3.Inspite of this, I have been receiving unsolicited SMSs,
4.I have been lodging complaints with AIRTEL Nodal Officer Haryana,
Ambala all about such unsolicited SMSs but except assurances, I have
not been able to get rid of such SMSs.
5. Only this month, I sent e-mail at NodalOfficer.Har@airtel.in, with
a request to take care but all in vain.
6. I also brought to his knowledge that I am being charged for
unsolicited SMSs sending me cricket updates from [protected] via AIRTEL.
I also asked to restore back the deductions to my balance but no
action has been taken. This is unjust and uncalled for AIRTEL.
7. This has been happening for the last many times.
8.Even To-day, the 25th Oct, I have received three SMSs one after
another between 8 t0 10 am sending me cricket updates from the same
number.
9.This tantamounts to cheating with the consumers. I had also
threatened AIRTEL in the past and also indicated that I would be
complelled to approach Consumer Forum if this was not rectified but it
seems that they are not afraid of the same.

Such malpractices should come to an end!

Prof.S.K.Chakarvarti
National Institute of Technology
Kurukshetra

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Lifelast
, US
Aug 17, 2010 6:19 am EDT

I was about to cancel my Airtel connection and to retain the customer they offered me 10% discount on monthly bill for 6 consecutive months and I agreed for that offer. So I again stated using and later after a month I did not see any discount on my bill. I called the customer care executive and they told me that because of some reason it not activated and they will activate now for further six months but they are not ready to give me the discount for that month.

Its cheating the customer and hiding the information that the discount is not activated.

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Stontaman328
, US
Aug 13, 2010 8:12 am EDT

My name is Chetan Sharma, i was using your airtel connection since last 6-7 years, bus suddely airtel company disconnect my connection with this action, i got very dis appeare from your service, they axcuse me, that our identy proof is not present there. although ihv provided last year also to your representative, who collect all my documents from my own residence.

when i appreoach your office at cheema chawk office, than they ask me to purchase a duplicate no worth Rs/-75, which ihv been purchased on the same day on 28-10-09, but till now no action has been taken. so kindly take some strict action on this so that i can use my old no.

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Takemehome
, US
Aug 11, 2010 2:31 pm EDT

For the past 3 days, I have been trying to activate the Blackberry service and the GPRS service on my Nokia E 90 device but to no avail. I have been calling the AIRTEL CUSTOMER CARE and AIRTEL BLACKBERRY CUSTOMER CARE people everyday and after every few hours and have to repeat my story to them again and again. I get the same reply that the services would be activated within 4 hours.. but it has already been 3 days... after getting replies and replies that it would start within 4 hours... People in the CUSTOMER CARE tell me that they would call me back but again I never get a call back and so I have to call again and again after a few hours. Each employee in the Customer Care Center has a different story to tell and they all give different reasons ! They dont even bother to write down what I have requested to them. I dnt understand Is this what the CUSTOMER CARE is all about? .. NO SERVICE.. NO CALL BACKS.. NO UNDERSTANDING.. NO REPLIES! I would seriously request you to get back to me regarding this and solve my problem!

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Krevo
, US
Aug 19, 2010 12:49 pm EDT

Its very uninteresting to write about leading mobile service provider- Airtel of India. This guys talk about increasing global network coverage and no disturbance in the network (atooth coverage).

We guys in mulund (east) have been facing mobile network problem for past 2 months and even following up with this folks your problem does not gets resolved. I have got completely tired and calling up this folks to improve the service.

I am not sure whether anything brought to notice on this forum works or not, but if it really works then make Airtel to provide better service which has got useless in providing mobile service.

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Jitendra Kumar
, IN
Sep 12, 2010 1:51 am EDT

I am to inform you that my mob bearing no -[protected] have been declared invalid despite continous use of last three years.
It is moot point to discuss here that why it became inavalid after so long time of use -ie- above three years. It is also noteworthy that The Documents with my photographs have been submitted twice to the airtel authorities. So this seems to be the case of mere harassment.
Airtel authorities are requested to verify the matter and start the incoming & outgoing facilities at your earliest and also take appropriate action against the erring officials.
If the action taken is not communicated here, I am bound to file a suit in appropriate Forum against all of Airtel authorities because due to holding up the phone, I am at great loss and my sources has become victimised.
Thaking You.
AMARNATH PRASAD
contact no. [protected]
EMAIL- sk.dumka@gmail.com
मुकाम - हंसनिवास/कालीमंडा/ पो.- पुराना दुमका/दुमका/झारखंड(भारत)-814 101

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Skilnov
, US
Aug 03, 2010 8:15 am EDT

Paid my outstanding due on my pre-paid account, as on date of applying for a switchover to pre-paid account. Based on this received my SIM Card and also received a confirmatory message from Airtel that the pre-paid would be activated in 9 working hours. Till date, they have not activated the pre-paid. Subsequent to the receipt of my pre-paid card, I had to forego all my calls because of the physical prsence of the unactivated pre-paid card in my mobile. So, I had no other recourse except to use my post paid account again. Now, they are asking me to pay the dues on my post-paid account, in order to activate the pre-paid account. I have made it clear to them that I want to switch over from their post-paid account because of their dubious billing, in the post paid account.

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Nitin Kothari
,
Aug 22, 2008 12:53 am EDT

I am very disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements. I have converted from postpaid to prepaid on 09/08/2008 by submitting all valid documents to Kiran Marketting, Borivali (W), Mumbai India. Which is authorized Airtel Gallery in our area. This gallery always remains full of people, They create their own rules for managing people, Created their own time slot for every service handling.

Card took 3 days to activate after my continued follow up.

On 21/08/2008, my outgoing is barred by giving message submit your document! I am surprised to know that my document given earlier has not reached to airtel. On calling helpline for 20 times, They suggested me to go to dealer and re-submit the document. WHY RE-SUBMIT? What happened to my earlier submission? Why they make customer move around to activate their numbers? Now, I have full balance of Rs.650/- on my account with my outgoing barred. My home is at stone throw away from airtel gallery, We have airtel tower on top of our building. Why they take so long to verify myself?

I am repenting to be an airtel customer.

Can any one help?

Nitin Kothari
[protected] / [protected] / [protected]

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Amol C
, IN
Oct 01, 2009 5:54 am EDT

IS AIRTEL UNDER FINANCIAL STRESS. AS THEY ARE REPEATEDLY DEDUCTING CHARGES FOR UNSOLICITATED SERVICES. CARRYING A BRAND NAME THAT AIRTEL DOES ITS VERY UNUSUAL TO INVOLVE ITSELF IN ACTIVITY LIKE THIS AND MALIGN ITS OWN IMAGE IN PUBLIC AT LARGE:

678510 service- Amt deducted Rs-10/- towards hello tunes
5432105 service- Amt deducted Rs-10/- towards jobs on mobile services

I HOPE THIS COMPLAINT GIVES U AN OPPORTUNITY TO REDEEM URSELF AND VERY YOUR COMPANY'S IMAGE

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Meenakshi
,
Apr 21, 2008 2:22 am EDT

I had subscribed for Airtel caller tunes and though the amount was deducted from my mobile balance, the caller tunes were not activated. I am a student and have a prepaid connection, hence my usage is limited and as your service is not satisfactory, I would request you to kindly credit back my caller tune charges. I am unable to get through to your customer service.

I expect the above action to be implemented at the earliest, failing which I may have to take up this matter with the higher authorities.

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Anup
,
Dec 09, 2007 12:00 am EST

Sir/madam,

I got a airtel prepaid conection on November 2,2007.Now,I want to convert it to a postpaid connection.When I talked to the customer care over phone,I was told it can be done after a month's time.So,yesterday I approached an airtel showroom in Delhi(Airtel ,pusa road)to get it converted.
The representative in the showoom completely ruled out th possibility and said that the existing prepaid connection must be atleast 8 months old! I again reconfirmed it with the customer care over phone for atleast five times and again went to the showroom.The representative again, in a very rude manner sticked to his point and wasn't ready to agree with me.His approach was so rude and unprofessional that I'm afraid such representative's are a real shame for the group.
Can u people please tell me what has to be done?!

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Suresh Chauhan
, IN
Feb 05, 2010 1:04 am EST

I got an Air Tel pre- paid connection ([protected]) on 3rd Dec., 2009 after giving address proof to the retailer. The connection was activated with in 2 days. Suddenly the out going calls were not allowed in this connection. I have sent series of mails to Air tel on 29th Jan., 01 Feb, 02 Feb and 04 Feb, 2010 and registered a complaint in the costumer care ( Complaint No. [protected] ) . I was assured to activate it by 01st Feb, 2010. Two months have been elapsed and I am still deprived of the services. Please let me know the reason as to why outgoing calls of this connection is deactivated. My UR No is [protected].My alternate contact No. is [protected]

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dhirender
, IN
Aug 25, 2009 6:06 am EDT

AIrtel Customer care do not have basic manners to speak to customers. They treat customer as cockraches. Their Supervisors disconnect your call inbetween and will treat you very very rudely.

My Airtel prepaid number is [protected].

The Airtel Customer care service is really really worst, they don’t have basic manners/courtesy to speak to customer. If they cannot solve your problem they will simply disconnect the call. More over this is encouraged and always practiced by their floor in charge (Supervisors).

I spoke to Airtel Customer care and as the executive on call was not able to solve my technical issues, I insisted to speak to his supervisor, what was really shocking was most of the times they call some other executive and then he will pretend and speak as if he/she is floor in charge. At last i could speak to a real supervisor (Named: Manohar from Bangalore customer care/Technical support) and he too disconnected my call in-between and did not even bother to call back (incase if the call got disconnected accidentally).

I took the pain and called them again to just know why they disconnect the call like this, and when i asked the previous person name they said his name is Manohar, just Manohar
without any last name or Surname. They all tried just to confuse me so that I cannot complain against that particular person.
WORST things started when they were giving all wrong information about my SMS recharge; they were creating their own offers randomly on the call and were trying to somehow convince me to forget my Recharge benefits.

I am really shocked with this kind of service as 80% of my offer validity went in their problem solving and complaining process. Now that I have completed the offer time they are saying that I cannot use the benefits as the offer validity is over.
I am speaking about this issue to my friends and they too have similar issues with Airtel service, we all will post this and other problems in all possible social networks and make sure others don’t get cheated.

ash903
ash903
, BH
May 03, 2010 7:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,
My name is Ashjan.My number is +[protected].I have been using this number since 2 years.Now i am in Bahrain.I came here 24th august 2009, from that month till 30th April there is no problem regarding the connection.Between those months i got a message that, "number is not use for the past 90 days.Kindly make a call or recharge within next 48 hours, to avoid interruption of service".Then i recharged.After 3, 4 weeks on 30th April its showing "SIM REGISTRATION FAILED".What is the reason for that?Can you help me to active the Sim card again?As fast as u can.

Hope you will active it as soon.My e-mail id is ashjan_903@yahoo.com u can sent the reply
to this id.

Thanking you
Ashjan.M.A

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nishu2323
, IN
May 12, 2010 5:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello sir,

My self vishal arora my airtel mob no. is [protected]. I m using Samsung handset.
By mistake internet service is activate from my no. daily 1 rs charged for my balance.
I have no use of that; i want to stop this service. i give my complaint to 121 helpline but
They told me this service we can’t stop its stop from Ur handset but sir i try but this
Service not stopped. i have recive daily sms from 54321 for charging rs 1, plz my humble
Request to u sir stop this service i would be very thankfull to u.

With Regards

VISHAL ARORA

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viks
, GB
Sep 26, 2009 7:52 am EDT

Hi,

facing lots of issues from Airtel... looke they have many customer and now they do not bother if customer goes...

fromVikas
toNodal.southabts@airtel.in

dateWed, Sep 16, 2009 at 9:49 PM
subjectwrong billing
mailed-bygmail.com

hide details Sep 16 (10 days ago)

Hi,

I am VIkas. Initially i had one India plan for my broadband. After
some time I thought of changing it to 1000 rs plan but some idiot
(sorry for this language) called my up from Airtel and suggested for
777 plan and told me 200 rs call will be free / 4 gig download will be
free, u please take this plan. This person has not told me STD there
is 30 paise / minute. After 3 months I got to know this fact :(

Now when i am asking to return the extra money charged (as i was not
aware and this is as good as cheating, w/o informing customer u start
charging) and revised this month bill, people are sleeping over it.
Since last 3 days i have made 4 calls for it but the response, today i
waited for 28 minutes. The rep. came and kept me on hold for 28
minutes.

I am ready to make the payment but you need revise the bill as per
1rs/ india call.

Another thing if resolved I will go for 1 india plan (1000rs)...

--

fromVikas Sharma
toappellate.southabts@airtel.in

dateSat, Sep 26, 2009 at 3:45 PM
subjectFwd: Auto reply from Nodal Southabts
Hi,

Now looks Airtel have many customer... even Nodel office do not bother
to respond!

If you have some time, please go through the complain number -
1 --> [protected]
2 --> [protected]

Member of Airtel Hate Club :)

Cheers

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Amit Keshav
, IN
Jul 03, 2010 11:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have my landline services disconnected since last 4 days. I have called Airtel customer Care number of times and everytime they promise action and nothing happens after that. I call again and they tell me same old story again. I am fedup of calling again and again.

I want to know as to why airtel has customer care services open if they dont wanna work.

I must say that Airtel has the worst services i have ever experienced.

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vivek saini
, IN
Jul 15, 2009 5:30 am EDT

I am using airtel prepaid from last 3 years. i decided to change it from prepaid to postpaid.
I go to airtel shop in my city rewari.I submit my rationcard and pancard copies.
The verification has came and every thing is all right .After 20 days they will bolck my outgoing by sending a
sms that your verification is wrong.Than i went to same airtel shop from where i purchase sim and they will say me
that they are not responsible for that and they are not able to help me also they misbehave with me.
My outgoing is blocked from last 2 days.
My mobile no is [protected].
Now tell me what can i do .

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asif lone
, IN
Aug 03, 2010 7:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been charged unauthorisedly for a service that i have not subscribed for last 20 days Re 1 every day from 14 july 2010. I complained to customer care about the problem. But they did not resolved by problem. i am being mentaly tortued & humilated with this unsubscribed service. I want to sue the comapny bacoz thay have also did so in past by charging for services that i have not subscribed. I contacted the CC contineously for a week & told them about the problem but all in vain. They did not paid any attension only saying that it will be resolved in 2 or 3 days.

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Sperme
, US
Jul 26, 2010 11:02 am EDT

I have been paying RS 49 for my sms to become 1paise per month. The rent is automitacally being deducted every month for the past year suudenly 3 months back my sms started becomeing charged @ rate of 5ps per sms and my rental became Rs 29 then it became 10ps/sms and now suddenly has become 50ps/sms i still pay rental of Rs 29 but why have I been chardged full rate? When i have enquired with Airtel, i spoke to four customer care executives each one have given me different reasons. To make matters worse one of them told me that since i recharged yesterday my sms has now become 50 paise but when I told them that I want refund for my recharge and want to discontinue with Airtel, The executive actually told me that the service is available and that the Airtel super visor would call me but for the past 2 hours there is no concern from thier side. I wish to inform all the users here NEVER TAKE AIRTEL as they only know how to CHEAT their customers!

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tanu
,
Aug 19, 2008 5:58 pm EDT

I got an airtel recharge of 1987 done in which they promise to provide 1 yr validity and std calls at Re.1 /min for a month from the date of subscription...its been a week since i have got date recharge done but still my std calls are costing me Rs.1.5o/min... on 13th aug dey deducted Re 1. only on my std calls but next day onwards they went back to cut rs 1.50... we place our faith in a company b4 buying its products n this kind of services are really unwanted...

Besides i am not able to speak to any of their customer care executives... wn i call from my number they tell me that i can only msg them... still i m not getting any response...

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Waananbe
, US
Jul 28, 2010 10:57 am EDT

I wanted to apply for an Airtel - Landline and Broadband combo plan and called a sales guy. He came in a day later than promised.

When he dropped into my office to collect the forms - he asked me to just sign on it and said he would fill in most of the plan details. I thought the poor guy must be super busy so did the needful as he asked me. Little did I know that I trusted the wrong person. he did not take the details properly - I mentioned to him I need a wi-fi connection (now he denys it). Said in 3 days the set up would be done.

After a week he calls me askin me which plan I required. He had not even made a note of it. And then on his own put down that we needed a regular modem.

A week goes by and no information. The guy does not respond to calls either. When we registered a complaint with them and threatned to go to the police (and consumer court) as he had a copy of my house rental papers and also pictures, Airtel said they would do the set up in 3 days and after following up with them again they sent a technician.

The technician was also yelled at by Airtel as I told him we needed wi-fi and he tried to set up the same. Airtel and the salesguy tell him that we only asked for regular modem. When I spoke to the Salesguy and told him he was not right and I would complain to the consumer court he says "Go tell anyone you want". He was very rude.

And the numerous complaints to them seem to fall deaf ears. Such is the service of Airtel.

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ajithmk2
,
Aug 09, 2008 10:18 pm EDT

I bought an Airtel Blackberry Pearl 8100 almost the very first week Airtel launched this model. The service was great and everything going very smooth until Jan '08, when I spoke to a customer Service Rep and was advised that even on the Blackberry 499/- data plan 100 MB of Data download was free. Since, my usage was not more than 100 MB over a period of 2 years I decided to switch from my original 899/- Unlimited plan to the 100 MB plan.

To my surprise I was shocked to get a hefty bill of Rs.14000/- for the next month! When I called customer support they now tell me that there is no 100 MB free with 499/- Plan. I requested the rep to raise a complaint as I changed my plan only after receiving confirmation from Airtel customer support is when I changed the plan. The rep took all details and gave me a ticket number. However, they dragged this issue for 2 months, after which I escalated to "nodal officer" and they came back to tell me that they never had any calls where their rep informed me of the 100 MB free data on 499/- Plan and also that the call records no longer exists and that the Bill was valid and I have to end up paying!

I'm still disputing this issue and they have canceled my connection. The worst part is that I cannot use my Blackberry with any other service provider as the device is SIM locked and these Airtel employees are very rude once you are not a customer to them.

IF someone has gone thru the same issue and found someone at Airtel who could help resolve, please share with me.

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Movewiththeflowe
, US
Aug 04, 2010 7:31 am EDT

On 24.102008 i observed a message in my mobile for congratulating me for inception of AIRTEL: LIVE & CRICKET LIVE service and i was informed that i have been charged Rs. 10/ for the same, i was astonished but i thought it is a matter of Rs. 10/- only so i took it lightly. On 28.10.2008 i again received a message "thank you for renewing AIRTEL LIVE you will be charged Rs. 10/- and i was charged also, now i became serious abt the problem and since i was in roaming 1 could not complaint to customer cell of AIRTEL. On 04.11.08 i was again charged Rs. 10/- for the same subscription. I contacted 198 and was informed by the a sweet voice that in future i shall not be charged for this service and all the services shall be stopped immediately. I received an SMS also that my services for AIRTEL LIVE and CRICKET LIVE have been stopped. On 11.11.08, i was again charged Rs. 10/- towards renewal of the cricket live services, when i talked with the customer executive of AIRTEL (at 198) this amount was refunded to me, with a promise that i shall not be charged again. On 18.11.2008 i was again charged Rs. 10/- towards renewal of cricket live service, I again contacted AIRTEL customer executive and after verification i was assured that i shall be refunded the amount and my complaint has again been forwarded to concerned deptt and i shall not been charged in future.

Now today on 25.11.08, i have again been charged Rs. 10/- towards subscription of cricket live and no refund or satisfactory reply has been given by the customer executive as they say that details are not available to them about the deduction.

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Wiggan
, US
Jul 29, 2010 8:05 am EDT

Above number is the Nodal Officer number for AP. I recently converted my post-paid airtel connection to pre-paid and was told to make a payment. Soon discovered that the payment I made is excess of what is actually required. When enquired about the same, they (AIRTEL) said they will send me the cheque for the difference amount. Its been 6 months and I am contacting different customer support people and offices and none help me. None know what to do.

When I contacted their Nodal Officer support, they heard and also recharged my mobile with some amount as a token of satisfaction and promised that I will receive the cheque in 10 days. Its again a month since this happened and they have no clue what is happening. Now even these people are not lifting when I call, and do not answer my emails too.

Very highly frustrated.

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chithra
,
Aug 20, 2008 11:51 pm EDT

I have been using the airtel prepaid connection for the last 3 years and i do a weekly recharge for at least
Rs. 500. for the last 2 weeks almost every service pack has been activated and i had a amount of 1126 rs, which went down to Rs 130. Every time i call up the customer care i've not been given a proper response. I'm so fed up that I'm ready to give a police complaint! Kindly help me to get my money from these fraudsters!