Complaint Rating:

Few days back I took a new postpaid connection of Airtel from an authorized Airtel franchisee (V-Connect, Faridabad). This franchisee provides corporate connections in my company. They offered me a scheme of Rs.998/- advance rental with free CLIP (caller identification) and a STD pack of Rs.25/- for reducing STD charges to Rs.1/min. for first 250 minutes per month. When I got first bill for the period from 10th march to 20th march, I was surprised that CLIP was charged and no STD pack was provided, my STD calls was charged at normal rate of Rs.2.40/min. When I called up customer care regarding this they told me that there no such scheme and the guy from V-connect made me false commitments. Then I called up V-connect and told this. V-connect told me that this is corporate connection and these schemes can be provided and assured me that these services shall be provided and discounts shall be provided in next bill on extra amount paid by me in this bill. After few days again I got a bill for the period from 20th march to 30th march. This time around CLIP was charged, STD package is activated and Rs.25/- was charged for that. But STD calls are charged at the rate Rs.2.40/min. I again called up CC and got reply that STD pack is activated on 29th march, so STD calls made before that period were charged at normal rate. Then I decided to write a mail to CC regarding this and explained that same services are mentioned on my enrollment form filled at a time I took this connection. On 17th April I got mail from CC that they can’t adjust STD charges but they will give adjustment for CLIP charges. Again I wrote a mail to CC for adjustment of STD charges and this they gave adjustment. I paid my bill of Rs.279/- which was of around Rs.750/- before adjustment of STD charges and CLIP charges. Now I received the bill of April month and again CLIP are charged and STD pack is deactivated. The best part is when I called up Customer care regarding the clarification they told me these schemes are not available on this rental plan and the STD pack was active only for one day i.e. 29th march and this is not a corporate connection. Add to my surprise no body in CC aware about why these services were provided me and discount was given. They registered a complaint and forward it to there billing department. Now from last four days I got calls from different people from Airtel. Everybody asks about the problem & assures me to resolve this issue and some times offer different solutions (like change in plan, Adjustment can be given only for this bill etc. etc.). I am fed up with the CC services provided by Airtel. I have to spend more than 30 mins every time I call CC and still hang up without a resolution. This number has really become a tension for me and it is still not clear if V-connect made me false commitments then why Airtel give me discount and activate these services for previous month. These CC people are ridiculous they talk as if as they can do any thing with customer’s account.

Due to this unnecessary trouble I am completely disturbed and not able to concentrate on my work. I am unable to understand that if these services are not available on this rental plan then how these where activated for previous month and how they give me discount in that bill.

Isn't it illegal and harassing act of Airtel? So I request you all to stay away from Airtel.

Muneet Singla