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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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6:16 am EDT
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Airtel huge balance deduction

IMPORTANT:My mobile no. is [protected]. I too agree with the automatic balance deductions airtel is accused of. I am not interested in any of the value added services of airtel but I am frequently charged rs.5-15 unnecessarily with the message 'you have been charged rs.5 for activating the '______' service'. But on 23rd May the problem became serious when I was surfing facebook on mobile internet and I received a message that 'You have been charged rs.65 for downloading java game from airtel.But actually no file was downloaded on my phone.On contacting customer care, I was told that the money cant be refunded because it was purchased by me and it was not due to airtel service. Yesterday I recharged my phone with Rs.200 and received 179 rs.Today when I saw my balance, it was reduced to rs 78.My 100 rs. were deducted unnecessarily.I can't afford to lose so much money.Please try to return my money as soon as possible.

Thanks,
Arush Nagpal
Please contact me at [protected]@gmail.com

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narindraworld
, IN
May 25, 2011 2:41 pm EDT
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Mr.Arush Nagpal,
You are not only one whose credit balance is deducted. Now i know a customer on whose mobile Airtel has fixed 7 VAS schemes - A Record ( I have photos of his mobile screen). Prior to this it was 6 schemes. Please read following letter & follow the steps you may get benefit.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

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3:22 am EDT
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Airtel customer care does not exist

I have been using Airtel for the past 5 years and now I'm trying to reach Airtel customer (past 5 hours) service and every time I try the line gets disconnected. I have tried the same on various phone lines and nothing goes through and every time it gets disconnected when the voice recorder says that it would put me through a support rep.
I really disappointed with the customer service offered by Airtel, Every Airtel customer that I talk to reports the same problem and some has never reached customer care in months.
Please take necessary action on the same.

Read full review of Airtel and 1 comment
Update by Solomon1068
May 25, 2011 3:21 am EDT

I have been using Airtel for the past 5 years and now I'm trying to reach Airtel customer (past 5 hours) service and every time I try the line gets disconnected. I have tried the same on various phone lines and nothing goes through and every time it gets disconnected when the voice recorder says that it would put me through a support rep.
I really disappointed with the customer service offered by Airtel, Every Airtel customer that I talk to reports the same problem and some has never reached customer care in months.

Please take necessary action on the same.

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narindraworld
, IN
May 25, 2011 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr.Solomon1068
Airtel se koi balance deductionm se preshan hai koi customer care se. aap PORT ke liye message bhejiye Airtel have to contact you. tell you friends also. How to do this read the following letter.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, mail id : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

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12:00 pm EDT
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Airtel balance deduction

I have a prepaid Airtel connection with the number [protected]. I have already faced twice the unauthorized deductions on account of some services which were not requested by me or by my choosing or dialing any number.
But since yesterday, the Airtel people have gone a step ahead and not only diminished my balance on account of usage of GPRS which is not activated by me and I use wi-fi for internet connectivity but also bringing the balance to a negative figure by themselves activating the Hello Tunes service and also changing the songs with the result that now I am unable to contact even the complain helpline 198.

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11:20 am EDT
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Airtel verification

I got a prepaid sim from airtel on 12/05/2011 & the no. is [protected].I got a verification call on 14th & the lady asked me what was my fathers name & I told her my fathers name.The id proof i had given was my car driving license & i have my husbands name on it. On 23rd I rec'd an sms stating "we were unable to verify details of ur airtel no.thru telephone verification & that my no.will be restricted." when i called the customer care, they said there was a problem in the telephonic verification & it did not match.I gave another copy of my id proof to the dealer & he went to airtel office personally only to know that my sim has been barred from services.WHOEVER calls up for verification should be EDUCATED to atleast ask whose name is given in the id proof & then ask for the name & not to take things for granted...Now we are at a fix for NO fault of ours...pls advice what has to be done ...

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10:48 am EDT
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Airtel deactivated my number without intimation

I have been using airtel prepaid ([protected] taken in bangalore) connection for 3 years for last 1 year most of the times I was in roaming, however I used to maintain balance just make sure the mobile is active even in raming. All of a sudden whem my mobile balance reached o thc connection got disonnected. Initially I thought it was due to signal problem but later I found that my moble no was disconnected. When I talked to customer care which is of no use. They simply hung up the call mentioning that my number is deleted.. I am not sure that issue but I want my mobile no back..

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7:00 pm EDT
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Airtel not working

Our landline is not working.
Airtel people have not responded to several email sent at [protected]@airtel.in.

Even everytime I speak with customer care they say somebody will get back to you. But its never done.

I am just amazed that from friday the connection is down and people have not cared to provide any status or update even when I am chasing their so called back end.

So the customerservice is very bad.

Please look into the matter

My e-mail id [protected]@gmail.com
My mob no. [protected]

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naresh.kumar
, BW
Jul 27, 2010 10:56 pm EDT

The land line number [protected] is not working from 24 July 2010. Take action immediately

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10:36 am EDT
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Airtel bad service

Hi,
We have raised request on 28th of last month for the transfer of connection to
new location which in within circle of less than 1km but till now no response
has been observed.Due to this we are not able to use IPTV, landline and
broadband.A number of request has been raised till now kindly investigate and
expedite the process and adjust the bill for the time where services is not
used.
Kindly fix is ASAP.
Account number:[protected]
email:[protected]@gmail.com
Mobile number:[protected]
For any question kindly call me.
Thanks, --
Shamshul Azam
+91-[protected]

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9:49 am EDT
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Airtel pathatic quality of services

Hi,
I, Jatinder Ahi, would like to highlight the extremely pathatic quality of services that Airtel Broadband provides to their customer. I ordered a new connection to the company more than a week back, getting guranteed activation of services, installation within 2-3 days however till date, services have not even started, despite of various follow-ups. This is not even the bad, but the worst kinda experience.
Even while filling the new application form, I requested for a new model, for which Airtel was supposed to charge full amount from me, however I was shocked when Airtel people sent me a model saying its New, where it was repaired recently...
I really would like to inform Airtel about their product quality, and asking them to immediately take action on this.
Annoyed Consumer
Jatinder Ahi
Delhi
[protected]
Alternate: +91 124.6639834
jatin.[protected]@gmail.com

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amit Gupta
,
Jul 24, 2007 12:00 am EDT

Airtel seemed to be very big company setting models in almost all domains. But i think the brand name is all fake. The customer service is pathetic.
It seems so hopeless that i am not even sure if this complaint would do any benefit altogether. But at least it might calm my anger on the service they provide. We have a broadband connection from airtel. When we called them first time, saying that we wish to have their broadband connection, they would entertain too much and rush to get a customer on their list. But once you have become one, they would forget you altogether. I think this is against all market ethics. The airtel connection we have is so unreliable that it stops working any day any time. We have called them many times, each time they send incompetent technicians who would just come, show their face and leave without any solution. When we said that it was a more complex problem, and an engineer is required to debug, they say that executive service is paid. What hell, We are already paying for a connection which is not working up to expectations and then want added money to do what they promised when they were installing the connection. If their customer care support cant handle so many customers they should maintain as much as they can handle. Stop having new customers with such poor service.

This event has totally shaken my faith from brands. Its all, "Badi Dukan, phike pakwan" sort of scenario.

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4:32 pm EDT
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Airtel to get my airtel prepaid number call history

I need my call history of my airtel prepaid number...Because i missed ne important caller number...
My mobile number is9949469869...Please help me in this regard..
Thanking you,

Yours faithfully,
Rajesh...

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Update by Rajeshdnaidu
May 24, 2011 9:15 am EDT

I will wii be waiting for your concern on this regard...

Thank you sir,
Yours sincerely,
Rajesh...

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sukumarnaidu
, IN
Jan 09, 2012 3:39 pm EST

DEAR Managment, ,
i am SUKUMAR complaining from an outlet and i am an retailer from vijayawada8 LUCKY CELL SHOPPEE RAMAVARAPADU, this is to inform you that our area distrubuter is too irresponsable, i have given a small complaint to GET MPIN because i lost my MPIN before 15days up to now response, he wont even recive my call and answer, what to do i am loosing all my bussiness of yours AIRTEL
Reply me please or clear the complaint my mail ID is suku.naidu@rediffmail.com

I
I
Irshad Rasool
, IN
Jul 06, 2011 8:25 am EDT

dear sir,
my name is irshad rasool lone from srinagar J & K.
I need my call history of my airtel prepaid number...from last 15 days.
My mobile number is [protected] ..Please help me in this regard..
sir, i need it urgent.please
Thanking you,

S
S
sanmugam2
, IN
Jun 21, 2011 9:03 pm EDT

i want call log this number [protected] ples sir sent my email id sanmugam2ymail.com

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4:30 pm EDT
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Airtel bal. loss

mera bal.katliya gaya aur meri koi bhi bat sunne ko razi nhi hai airtel wale.aur mere mobile no se airtel ka compaite no 198 bhi nhi lag rha.mere pass airtel ka sms 6:21pm date 18/5/2011 wo ye hai.Thanks for using WeeklySub subscription service from Airtel.You have been charged Rs 20. latest games http://gclub.in browsing @ 30p/20kb.aur net ka reacharg 98 ka bhi huawa hai.

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narindraworld
, IN
May 19, 2011 9:33 am EDT
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Aapki schemen to aap ko hi kkatni paregi. yadi Airtel mein koi nahi sunta to NUMBER WAHI COMPANY NAYI, mobile company change kar lo. apne mobile part se schemein hatane ke liye mera ye letter follow karo.

"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

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4:10 pm EDT
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Airtel deduction of amont by providing unwanted servies

Dear Sir,
My name is Tushar Shinde and my Airtel number is [protected] since last 7 years. My complaint is regarding providing unwanted services and deducting huge amount from my prepaid balance. Services (such as astrology, video chat) which I don't want are imposed on me and thereby deducting huge amount from my balance.
so you are requested to please do the needful otherwise I have to change my network.
Thanking you

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narindraworld
, IN
May 19, 2011 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr. Tushar Shinde,
Airtel company ko isse koi matlab nahi ki aap uske 7 saal se customer ho. usne to aapke paise kaatne hain. ye care to aapne karni hai. follow these steps to deactivate the schemes.
"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

ComplaintsBoard
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4:42 am EDT
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Airtel failed to activate my number after porting

Urgent/most immidiate

Reference complaint no. : cdamn20514654482 and cmopro30511381802

I switched from vodafone to airtel, on 5th may 2011 and received a confirmatory message about the activation of the services on the 10th may 2011. For last 7 days, I am unable to receive or send any call, despite repeated complaints to customer care. Every time the supervisor (Mr amitabh and mr harpreet) informed that the matter will be resolved but there is no result.

I am really surprised, if at this stage I am receiving such a customer care response from airtel, what type of services you are going to provide in future.

I have provided this number to some important customers from whom I am expecting some business calls. The non receipt of these calls may give me heavy losses. I therefore request an urgent action maybe taken to restore my connection without further delay.

Yours sincerely
Ankita kohli

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Sankar.C
, IN
May 22, 2011 6:04 am EDT

Dear All,

Airtel company is doing forgery and gruop of 420 furd, doing all the customer fool very angary in the network...

Regards
sanar.C
Tamilnadu

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narindraworld
, IN
May 18, 2011 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ankita Kohli ji,
Aap Airtel mein aa rahi hain. Aapne customer care ka attitude dekh hi liya hai. Please read my follwing views also to save your money in future.
Aware & Beware of Airtel
"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on

You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards

Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com

First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe

ComplaintsBoard
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9:10 am EDT
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Airtel deactivation of frenzo

I wanted to deactivate frenz0 which is charging 25rs every week thoiugh I dont use it. Hence I request u to deactvate that I [protected] and refund my deducted amount

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kariyappa
, IN
May 04, 2011 2:18 pm EDT

in my airtel no [protected] in not able to deactivate airtel frenzo which is charging 25 f0r 15 days.even after calling ti customer care and sending msg to 121 as stop .they are not able to .so pls deactivate the service as soon as possible andgive my deducted amount..ive called airtel customer care 2 times n they r not able to deactivate it...

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narindraworld
, IN
May 15, 2011 6:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

" Jago Grahak Jago"
You have told that company has applied only one scheme. Please check properly by applying followin steps.
Mobile companies are providing cheap & new schemes daily.
Do you know how are they doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number
by mobile company without your consent ?
Mobile companies are fixing/applying unwanted VAS on your mobiles & you may or
may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get
their mobile recharged. They have been complaining always about deductions by
the mobile companies. Among all of these I found a customer (Age 70 Years) of
Airtel on whose mobile Airtel Company has applied a record number of SIX VAS
such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack,
Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every
month mercilessly. ( For Proof I have Images of his mobile screen )
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial
number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile
by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START0 to 1909'
You will get a message to confirm
Reply 'YES'
You can port from Airtel to other service provider by sending a message
'PORTMobile Number' to 1900. You will get a code. Simply submit your
documents to other company & enjoy the new services.
From Ashok Chawla(narindraworld) npsworld@gmail.com
Please forward this letter to your nears & dears to save their money also.

ComplaintsBoard
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9:48 am EDT
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Airtel fake offer to retailers and debiting amount from their recharge balance

I am Airtel retailer from Tamil Nadu. Today morning I have received a call from [protected] airtel number and that person claimed that he is calling from Airtel Mumbai office, asked about my e-recharge balance initially and told that I am eligible for Rs.2500 e-recharge bonus which will credited by Airtel Mumbai and this has no connection Airtel Tamilnadu. Then he had asked me to do a test transaction the below way to get my number registered with them.

I should go to e-recharge menu and easy charge -> Recharge -> customer number to be [protected] -> Amount has to be "01000", he mentioned by putting "0" before will not deduct any money from my e-recharge balance.

I have done the transaction (ID: [protected]) and 1000 rupees gone from my e-recharge account. He disconnected the call immediately.

Then I contacted retailer helpdesk 404 and registered a complaint with them and they told they will get back to me in a while but I haven't received any response so far. I even tried to get my money back through Wrong EC retrieval but 404 CC told it is not possible for other state numbers!

I want to take my hard earned money back some how from that fraud airtel number, could you please help me in this regard?

My details:
Name: Karthik Raja
Number: [protected] (Sim is registered in my dad's name P.Subramaniam)

Please let me know if you require any further info

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Update by Karthik Raja
May 17, 2011 8:51 pm EDT

Hello All,

I cannot agree with the resolution provided.

Airtel Presence claims that they cannot refund my amount (Rs.1000/-) and asked me to file a FIR complaint against that fraudulent Airtel number. Even if I raise FIR or not, a person from Airtel presence confirmed that they cannot refund my money! I don’t know what's the use of raising FIR then!

One thing I am not understanding here is, all the Airtel pre-paid numbers comes under one cloud called "AIRTEL customers", I don’t know how the states within India making differences (Airtel says that state to state wrong EC transfer is not possible). Are they claiming by state wise customers count when they say they got 10lakh customers, etc, .? NO..

But when it comes to fraudulent activities like this, AIRTEL is not ready to help retailers/Customers to take back their money. AIRTEL is not ready to help customers when they are in problem, they don’t understand one's agony after a loss like this!

Bottom line, we all work for money and not sure why Airtel is not understanding that! When one of its customers is suffering a loss, it should assist maximum and should capable of satisfying them. They shouldn't leave them just like that.

At least implement a policy to help a retailers/customers like me, implement some new policies in your Airtel cloud please. We retailers accumulate our profit with very little percentage, penny by penny and losing 1000 rupees at a shot is a big loss for us, someone from Airtel should understand it just by standing on our side for a moment.

NOT SATISFIED WITH THE ASSISTANCE PROVIDED..!

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F
Fake Call Sexual Speech
, IN
Feb 03, 2015 5:00 am EST

Sir I am college student I am Getting Every day Call from this number : 91-[protected].Please do nessessary action immediately.

H
H
hanumantha rao
, US
Sep 02, 2013 8:20 am EDT

hai this is hanumatha rao my mobile no is [protected].I recharge through airtel website 100 rs bonus talk time recharge through net banking.I not recieved any talktime recharge.but I lost 100 rs in my account.pls help me in this regrde.

C
C
chetan badgujar
, IN
Feb 23, 2013 12:45 am EST

my recharge done by justdoit.com by sbi banking, also had resive message that your account had recharge with this much amout..
then affter checking it in account balance it was not their.

N
N
NITIN-CHAWLA
, IN
Jul 28, 2012 8:02 am EDT

I am Airtel retailer from KOTA(RAJASTHAN) . 25.07.2012 TIME 10.15 morning I have received a call from [protected] airtel number and that person claimed that he is calling from Airtel Mumbai office, asked about my e-recharge balance initially and told that I am eligible for Rs.1290 e-recharge bonus which will credited by Airtel Mumbai and this has no connection Airtel RAJASTHAN. Then he had asked me to do a test transaction the below way to get my number registered with them.

I should go to e-recharge menu and easy charge -> Recharge -> customer number to be [protected] -> Amount has to be "01000", he mentioned by putting "0" before will not deduct any money from my e-recharge balance . HE GAVE HIS MPIN NO.1213 .
I TOLD HIM IF I PUT MY MPIN NO. IT WILL RECHARGE YOUR MOBILE NO. HE TOLD NO SIR OK YOU DO ONE THING YOU JAST PUT THIS 1213 PIN OK . I TOLD HIM IT OK . I DONT KNOW THAT IF I NOT PUT MY MPIN NO THEN HOW IT IS POSSIBLE .

I have done the transaction (ID: [protected]) and 1000 rupees gone from my e-recharge account. AND THEN HE SEND A MESSAGE THAT YOUR ACCOUNT FILLED WITH RS 1290 TOTAL BALANCE 2314. AFTER THAT HE TOLD ME TO READ THIS MESSAGE I READ IT ITS WRITEN RM 1000 TO 5000 DOBBUL DHAMAKA HURRY TIME LIMIT 20 MIN. HE TOLD ME SIR UR ARE LUCKY U GOT SUCH A GOOD OFFER FROM ARE COMPANY IF U RECHARGE YOUR BALANCE WITH 1000 TO 5000 IN 20MIN
OUR COMPANY DOBOULE YOUR AMOUNT . IF YOU TOLD YOUR AIRTEL RECHARGE MAN THAT YOU HAVE A CALL FROM AIRTEL THEN HE WILL NOT REACHARGE YOUR MOBILE WITH IN 20 MIN BECAUSE IF YOU NOT GET THAT INDIRECT HE GOT THAT SCEAME . SO I CALL HIM TO RECHARGE MY CELL WITH 5000 AIRTEL MAN COME TO MY SHOP AND THEN HE RECHARGE MY CELL. WHEN I RECHARGE MY CELL WITH 5000 I TOLD AIRTEL MOMUBAI MAN THAT MY RECHARGE MAN IS HERE . AIRTEL MUMBAI MAN TOLD ME TO DELETE ALL MESSAGE FROM MY INBOX .I AM SHOKED TO HERE THAT Y HE TOLD ME TO DELETE ALL MESS . I SAY I DELETED .HE SAY NO YOU NOT I HAVE READ YOUR MESSAGE FROM MY SYSTEM PLZ SIR DELETE YOUR MESSAGE . I DONT NO WHAT HAPPEN WITH ME I GAVE PHONE RECEVER TO MY AIRTEL MAN .HE SHOUTED ON HIM USE ABUSE WARD AFTER THAT THAT MAN CUT THE PHONE

I want to take my hard earned money back some how from that fraud airtel number, could you please help me in this regard?

My details:
Name: NITIN CHAWLA
Number: [protected]

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7:09 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel every month rs.30 / deduction

Hi Sir/Madam

My Name is Nisha Singh & My Number is [protected], I have faced a problem from last three months that Airtel Radio service was activated on my phone bydefault & Rs.30/ deducted from my balance from last three months and every month this service is renewed & activated on my phone bydefault & when i asked customer care exe. they didn't deactivated my service. So, plz look at this matter for first Priority & deactivate this service from my phone & if possible so refund my balance.

Thanks & Regard
Nisha Singh
Mb : [protected]

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Airtel cheating / defrauding

Hi Buddy is a cheating service and Airtel is a party to it. They advertised in the Times of India asking us if we will vote against corruption and for Anna Hazare" We were supposed to sms a certain number which i did. Immediately i got an sms saying that Rs. 15/- is being deducted because i "subscribed to Hi Buddy" to it. Later I saw the fine print --very tiny at the bottom of the ad mentioning the Rs. 15 and the deductable subscription. The ad was deliberately mischievous and misleading because apparently we were just supposed to vote for Lokpal Bill and against corruption. This was last month. Now again this month they have deducted Rs. 15/----it has become a monthly feature now. I am sure a Public Interest Litigation should be filed against Hi Buddy for cheating people; misusing and sabotaging a great cause. Airtel/ Hi Buddy, unsubscribe immediately!

Satish Sharma
12.5.11

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Update by satisharma
May 18, 2011 9:21 am EDT

Mr. Rakesh!
I am shocked to hear from u (which u have written 12 hours ago) that i haven't written. Is it a deliberate policy at Airtel to be deaf?---to delay resolution of a problem so that Airtel makes more illegitimate money meanwhile? I have given u details atleast twice and u say u haven't heard from me. Do u want me to write on 12 complaint boards to be heard?
Satish Sharma
18.5.11

Update by satisharma
May 18, 2011 9:12 am EDT

Hi Rakesh!
Thanks for the reply. Please unsubscribe me from "Hi Buddy" which i never asked for. The advertisement was highly deceptive and misleading with an intent to entrap unsuspecting persons into becoming customers for a service even if they didn't want to. Rs. 30 have been deducted from me for nothing---not something that i asked for! Why does Airtel behave like a Thug or fly-by night operator?
Please stop it immediately and confirm that u have unsubscribed me.

satish sharma
14.5.2011

Mr. Rakesh,

I have already given u all these details on: airtelpresence@airtel.in a few days ago--yet i repeat them here:

address: C-2/2499, Vasant Kunj, New Delhi-110070
landlines: 011-[protected]/ [protected].
mobile: [protected]

Resolution is between two disputing parties. This is daylight robbery/ pure loot by deception by Airtel--just stop it immediately! My family already has two Airtel mobile connections and one unlimited internet DSL connection. If u don't stop it now i would rather severe all my connections with Airtel and would have nothing to do with an unscrupulous company whose antecedents as such are suspect.

Satish Sharma

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narindraworld
, IN
May 14, 2011 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr. Satish Sharma
You can know by my experience that Airtel Company is cheating its customers including senior citzens & ladies.
" Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are they doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number
by mobile company without your consent ?
Mobile companies are fixing/applying unwanted VAS on your mobiles & you may or
may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get
their mobile recharged. They have been complaining always about deductions by
the mobile companies. Among all of these I found a customer (Age 70 Years) of
Airtel on whose mobile Airtel Company has applied a record number of SIX VAS
such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack,
Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every
month mercilessly. ( For Proof I have Images of his mobile screen )
*Suppose for example you or any of your friend/known have an Airtel mobile

connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial
number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile
by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START0 to 1909'
You will get a message to confirm
Reply 'YES'
You can port from Airtel to other service provider by sending a message
'PORTMobile Number' to 1900. You will get a code. Simply submit your
documents to other company & enjoy the new services.
From Ashok Chawla(narindraworld) npsworld@gmail.com

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9:07 am EDT
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Airtel overbilling

Sir, I am Stanley Sampath Kumar, having Airtel Broadband connection with a fixed landline No.080 [protected] since May 2008. The fixed line is not functioning for more than six months. But for the last couple of months I am receiving bill which includes voice charges. I am not paying for the call charges. However, I am paying for broadband connection I am utilising. All my efforts in mailing to airtel has failed. But I am being harassed by the company officials that I have clear the outstanding dues. In fact, I lodged a complaint was lodged for which there is no response(Complaint No.[protected]).
I am being put to lot of humiliation and hardship by the frequent harassring calls from Airtel< Chennai office.

In this regard, I request your goodself to kindly disconnect the broadband connection and remove the installations and your junction box fixed in my premises immediately, so that I can be away from the unsolicited and harrassing calls.

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Update by Stanley Sampath Kumar
May 19, 2011 12:58 pm EDT

Dear Sir/Madam,
I am yet to receive your response for my previous mail. Please act fast. I am awaiting for your early decision.

Regards
Stanley Sampath Kumar

Update by Stanley Sampath Kumar
May 18, 2011 10:40 am EDT

It is regretted to note that one person by name Mr.Sadiq called me over my mobile and demanded that he wants to take away the broadband modem and the telephone instrument. When I checked up at my residence, it is understood that the connection has been deactivated. If this is your attitude, I do not understand why your mail says that you require some time to resolve the issue.

It is once again reiterated that the fault lies on your side. When I tried to contact the concerned persons, your company has been persistently harassing me with unnecessary call. In addition to this, now your people wanted to remove the telephone and modem without any reason. Also, if you are firm in decision, you may have to remove the junction box/pillar fixed in my premises. Dismantiling this would disrupt the other connections routed through this pillar.
with regards.

Update by Stanley Sampath Kumar
May 11, 2011 9:11 am EDT

Language may not be correct. Please read and act on the intention.

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Airtel wrong recharge on rc 48 topup

Hello,

I have seen a offer in my mobile yesterday( 11th May 2011 ) while querying my balance on *123# after balance that there is full talk time offer on 48RC but when I did the recharge of 48 then I got talk time of only RS 1. Could you please let me know which offer these money is deducted and if possible please refund it back as top up recharge. When I am trying to talk to customer care representative then it say some msg(use *121*2# for you balance enquiry... ) and disconnect the call. Not sure why its happening?

Thanks,
Latesh
mobile no#[protected]

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praveencoelho
, IN
Aug 25, 2009 12:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been an Airtel prepaid customer for last 1 and half years now. My number is [protected].Recently I started to get sms's that they have renewed my Airtel Radio, and every time charged my Rs. 30 for each even though I did not subscribe to any of them. On calling they promised to refund the money but I have not received yet.

On 22/08/09 I had called customer care and spoken to Mr Hanumanthaiah and later the call was transferred to Asha Madam the supervisor and I was promised the refund within 24/08/09 by 4.15pm and the ref. No was [protected]. But when called again Mr Karthik was on line and my call was transferred to Mr Ravi and then to Daksha madam where in i was again given the commitment of 25/08/09 by 6.00pm and the ref No was [protected]. And also i was told that did not happen the she would do it online at 6.00pm.

But even on 25/08/09 it was not done and when called the customer care no to my shock they were not ready to give any information.On 25/08/09 at 6.00pm i spoke to Mr Prasad the supervisor but he was again giving me only commitments and he was not ready to transfer the call to the seniors or the persons to whom i had spoken earlier and he was telling call back after 2 hours.

Again at 7.00pm I called back to customer care and one Mr Raju spoke to me and to my surprise he says there no complaint lodged from your number and when i start giving the ref No he says I cant give you any information and do what you want to do if you want take down my address but i can not give any information.

These customer care officers are very rude, I am quite ready to give up my airtel no and not use it ever again. Is this the way to treat the consumer? I think there is a big scam going on, wherein if any sim card has not been used for few months, Airtel starts deducting without the consent of the consumer and then claim that they can only look up account for last 24 hours so that they do not have to refund.

I would also like to know what other charges they have deducted from my account since Jan 08 until Aug 25th 2009 without my consent, and of course refunded. And also refund me for any illegal downloads/charges that they have done. This has been lot of harrasment for me, I have spent lots of time, just calling up Airtel in the last 3-4 days. In fact now I have even lost track of what all they have charged and what they have given back. I would like a detailed inquiry.

My email id is praveencoelho@in.com please reply of the remedy

S
S
spmestri
, IN
Dec 21, 2011 11:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/Madam,
I am using Airtel prepaid network for my mobile. I want the call history (all missed, received and dialled call log ) for last 3 months. My mobile number is [protected]. I request you to send the same on my email id "tejmestri@gmail.com"
Thanks,
Sanjay([protected])

M
M
manak
, IN
Aug 17, 2011 4:25 am EDT

i recharge my mobile number [protected] by using easymobilerecharge.com . i recharge it for 100 rupees and i got only 10 rupees of balance.

V
V
Vikas gehlot
, DE
Dec 29, 2011 6:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello sir
i am using airtel prepaid no.[protected] name vikas gehlot .sir my contacts deleted from phone so sir can you send me my dialled call history of previous one month on my email id vikasgehlot57gmail.com.
Name: vikas gehlot
phone:[protected]
please reply as soon as possible

M
M
MANISH BHARTI
, IN
Dec 28, 2011 5:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

dear sir/madam,
my no. is [protected](name-Dilip Choudhary)i want my call details of 1 month.please send it to manishbharti.injsr@gmail.com.
thanks.

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Airtel - prepaid connection disconnected

proof read the posts completely before sending to me sometimes when writing quickly u leave words like 'the' 'and' some times u miss 's' - please avoid such errors avoid statements/predictions ( u can only wen u have proof - show stats in tat case), be sure about wat u write write attractive titles - title is very important, title is not just about...

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Airtel wrong balance deduction of rs.55 from prepaid mobile no. [protected]

I have been using internet from my airtel sim on my computer over an year or so. On 9th may, Rs.55 (approx.) was deducted from my account.

When I contacted customer care, they told me i was using airtel live even without any such settings!

Now my question is when i am connecting with dial up connecting, how can i choose between airtel live or mobile office?
I was already doing this over an year and this deduction suddenly happens on 9th may.
Is there any way that I get my money back else i m left with option to switch operator...

Read full review of Airtel and 1 comment
Update by Sanchit Shekhawat
Jul 16, 2011 12:29 pm EDT

Solved now!

Update by Sanchit Shekhawat
May 10, 2011 10:31 am EDT

Airtel Sucks!
Never ever fall in their trap

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sushantlohani
, IN
Aug 13, 2011 5:15 pm EDT

The same thing happened to me, today. First of all, i was using free facebook scheme(which is free for 4 telecom cos);and i have lg simple phone. First of all, the free facebook cut 0.10rs(i had been using it free for 10 days). Then after i turned it off for 10 min. Just for query, i checked my balance, Rs 55 rs was cut.What the hell.Instantly, i contacted Customer service and registered a complaint.They have told that they will answer by august17.In the last 3 years, 400-500 rs have been cut for no reason.This time, nothing constructive happens, i will use MNP. Even if they delay my mnp, i will buy another sim card.

sushant1002001@yahoo.com

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