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4.3 1376 Reviews

Airbnb Complaints Summary

6 Resolved
219 Unresolved
Our verdict: If considering services from Airbnb with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Airbnb reviews & complaints 244

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T
5:55 am EST

Airbnb no customer service!

I booked a place for a week. I decided to give this website a try because the reviews were all good. I paid $250 for 7 days. But I was pretty disappointed, because the place I rented was very cold and there was no hot water. There was also no breakfast. However I was unable to sleep there at all due to a rat scratching. I called the owner, but he told there were no rats in his house, that I'm just imagining things. Well, I had rats in my flat before so I know what they sound like! I said I was sorry but I needed to move somewhere else. I contacted Airbnb and cancelled my first booking. They offered me another place, which was great! There was everything I needed! But I received only $50 from the first owner. He refused to give me more. I lived there only two days so where is money? Airbnb refused to help me.

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D
9:17 am EST

Airbnb they ruined my vocation!!

I rented a room where the host claimed that the room was in perfect condition, was very bright and clean. When I arrived the room looked horrible! The sheets were dirty and towels were smelly! But the toilet was a real nightmare! There was urine everywhere! I called Airbnb asking for help and they promised to contact the host. I had to go back and forth with Airbnb for almost two hours, but they finally offered me a refund. They also agreed to pay up to $200 for my first night in a hotel. So I went to a hotel thinking everything will be fine. When I arrived to the hotel I was told that there was no reservation made on my name. I contacted Airbnb again and was told they changed their mind and they are not paying for the hotel. They ruined my vocation, I really hate this website!

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9:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb unethical behaviour on reserved accommodations

Mr. Alvin Yip is a host of Airbnb renting out condos in Singapore. I have been a 2 Br condo in 15 Jalan Rajah Road last Sept, 2015 for an eight night stay from December 25, 2015 to January 2, 2016. Mr. Alvin Yip did not bother contacting me until I vibered him 4 days before my arrival. He then disclosed that the condo was under renovation and that he would move me to another condo in Farrer Park area. Today, mere 24 hours before our arrival in Singapore he calls me to confirm my reservation and tells me that there is a problem. He calls airbnb and cancels the reservation just like that. Now he can no longer be contacted. I was refunded the payment but I am forced to book a hotel paying twice the amount I had paid airbnb. I was put thru a lot of stress the entire afternoon and evening today.

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L
8:20 am EST

Airbnb their service is just ridiculous!

These people do not know how to rule a company! Their service is just ridiculous! This business is illegal and this site is a trap, both for owners and guests. This company does not care about their clients, and every time there is an issue they just disappear! They never respond and never communicate with customers. I used their service in the past, and I was on both sides, as an owner and as a guest! Both times I had bad experience. When I was a guest I got in a fight with the host, he was very aggressive. I asked company for help, but they just told how very sorry they are. Yes, and that was it. When I was an owner, they got me a horrible client. He was very rude and almost destroyed my apartment! Don't use their service, they will abandon you! They cannot be trusted!

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K
7:57 am EST

Airbnb no customer support!

They don't have any customer support! I recently rented a small apartment which was a horrible place! That was very filthy property with many hazards like stains on carpets, broken doors and windows, with jagged edges, exposed wiring, all kind of bugs and insects, and other disgusting things. I communicated with the host through Airbnb' s website and asked him to return the cleaning fee $300. The host agreed. But later, when I left the property he refused to give me money. I asked Airbnb for help they said it was not their problem. Then they ignored all my messages and complaints. I had been using Airbnb for several months, and I never had any problems. They always were helpful and nice. But their attitude changed and I don't know why. I think I won't be using their service in the future.

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11:03 am EDT

Airbnb unacceptable lodging

I rented an Master Suite on Airbnb. When I arrived - the room was like a teenager lived in it and was junk everywhere. It was a 10 x 10 room. There was only an air mattress. There was no chairs in the entire place. The reviews had to be a lie they stated they watched TV. This was more like a hostel and not an apartment. It was a 2nd floor apartment that had been remodeled into 5 or 6 bedrooms. We had to share the one small bathroom between 6 people. I was supposed to have a bathroom that I shared with one other room. It was locked and there was a piece of furniture in front of the door. The place is run by a broker and I don't even believe the guy exist. They promised a breakfast and it was a package of english muffins and a jar of smuckers jelly. The doors were locked by Pad locks. If you don't mind a hostel, it would have been alright. I filed a complaint with Airbnb but they refused to do anything about it and refused to put on my review but allowed the host to put a review. In the review, the host acts like he is Fergus doing the review and that I been speaking with him - but I have the emails where they admit they are not Fergus. Airbnb wants to make sure that they do not appear to be a hostel and so that is why they did not print my review. So I will take this to social media - because others need to be protected

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6:19 pm EDT
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Airbnb deceptive practices

Home owners who rent through Airbnb beware! You will be charged hundreds of dollars if you help a client who accidentally books your home and needs to edit, cancel, or make any changes. You also will never receive a payout from them until after the client departs, meaning they can keep the money they receive from your client for several years. Getting a resolution from them? Ha! Good luck- when I called I was told the wait time was 3 hours. By email I was told, "we cannot make all customers happy." Yes, when Airbnb lies to the home owner, I would think most of us would be unhappy.

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5:33 pm EDT
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Airbnb verification process

Airbnb has a "Verification" policy that requires you to upload onto their website your driver's license and passport. If you do not provide this information you are denied access to your account. They do NOT reveal this prior to your booking only after. This means that you cannot contact your host as all correspondence goes thru airbnb. These documents: drivers license and (especially) passport are not to be shared lightly! I have NEVER in over 40 years of making reservation been asked for such info. Exception is if one is applying for a Visa to another country and you apply thru an official Embassy. "Caveat Emptor" "Buyer Beware!"

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L
4:51 am EDT

Airbnb I was disappointed in the apartment, which they provided

People, be aware and don’t deal with the company www.Airbnb.com. Au. I booked apartment through the website, but when I arrived to this apartment, I was really disappointed. The rooms and everything didn’t look the same as it was on the website. I was disappointed, as well as this company asked to pay additional fee for some services, which I haven’t received at all. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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7:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airbnb Filth and Theft

Location: Bellissima Grande Stanza Oltrarno
Airbnb.com: www.airbnb.com/users/show/8643717
Florence, Italy
Owner: Valerie Pizzera

Subject: AVOID THIS BED AND BREAKFAST... FILTH AND THEFT

The security problems at this location are huge. My money belt was stolen while my daughter and I were asleep on the night of May 21-22. This B&B is a dangerous location and the host is the problem.

Additionally, the place is filthy. There is black mold running down the shower walls and on its floor. Very disgusting. Take a look and laugh at the pictures!

The bathroom is pitted out with the hosts nasty makeup supplies. Stains are dripping along the counters and on the mirrors. Look at the photos!

Forget using your closets because they are crammed full of the hosts clothes!

Don't bother to try the promised WiFi ... its not working either. And, I recommend not looking under the beds and sofa!

In summary, do not book with this host. You will be very disappointed and your vacation could be ruined.

If you see this review late, I recommend holding on to your wallet or money belt and go out now to buy some cleaning supplies!

Good luck!

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11:51 pm EDT
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Airbnb service fee

I reserved a home in pacific palisades through airbnb.com... It charged me the full price of the home for 2 days since I clicked on the instant book option. It turned out that the owner of the home didn't have their calendar updated so they couldn't fulfill my request. Airbnb interpretted this as my canceling the reservation against the policy of the owner so airbnb refused to reimburse me for the $65 service fee evern though the owner of the home insisted that it was her fault. I've sent countless emails to airbnb with no response... They make it very hard to contact airbnb in the first place, and then you never hear back from them... This is unacceptible! It's too bad because I had a great experience with someone else who did have their calenar updated and whom I rented their house. Do not book with airbnb! My advice to you, this is a horrrrrrible san francisco company!

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Tooka
, US
Aug 20, 2012 12:06 pm EDT

My booking was canceled on the same day I was about to move in, and i received no compensation. Terrible service.

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ProblemSolved23
Piscataway, US
Sep 26, 2013 9:19 am EDT

File a complaint with the Better Business Bureau. Enough complaints and they will have to answer for their bad customer service and negligent business practices.

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W
3:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airbnb dishonest and disrespectful manner

The dishonest host is christina, her apartment is central, beside subway, indoor pool
Apartment - shared room & middot; davisville ave, toronto, on m4s 1g3, canada.
After an email agreement of alternated booking, I got a sudden notice from the host that the availability is gone because she assume I have changed the date and approved another new reservation on the date we had a agreement on.
Apart from the dishonest behavior and business, when I was requesting the compensation for my loss of the service fee and the inconvenience, she started insulting me and accusing me as "harassing" her and refused to refund me the service fee.

This is not just about the money, it is about the dishonest and disrespectful manner.
I am serious about this complain and I want an explanation and an apology!

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1:07 pm EST
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Airbnb cancelled my refund

I booked a 22 day stay with Airbnb in Seattle while we awaited our new house to close. 2 weeks into the stay I found we would be able to move in earlier than expected so I contacted my host and then cancelled the reservation on Airbnb. Well my host could not figure out on their ridiculously non-intuitive system how to cancel her end of the reservation so it stayed open throughout the 22 days. As far as I am concerned I did what was required according to their rules. Two months later they have "closed" my reservation and are telling me that I do not get a refund since my "host" did not "accept" my cancellation. So she keeps the money! This is over $500.
I am furious over this transaction and have gotten nothing from airbnb but the run around and then they just closed the ticket! Now I am unable to give a review on the property and what transpired.
As a side note the place we stayed was less than adequate. The linens were paper thin and the rooms smelled of dust. I had to sleep on the couch to get a decent nights sleep due to the dust and the noise from the busy street 4 feet from the window.

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K
12:18 pm EST

Airbnb this is clearly a scammer's behavior

Negative experience as a host.

We rented a Manhattan 2BR place for 6 nights to an SF couple.
While we were away on vacation, at the time of their checking in, we learnt with disbelief that the couple had complained about our place directly to AIRBNB and got full refund on the $1, 400 rent.

They complained that there were no towels in the bedroom, we had notified them about this, and that the sheets were dirty, which was just wrong as we could prove with the laundry ticket of the day we left our place...
This is clearly a scammer's behavior. The guests just booked our place as a backup plan and cancelled it last minute.

Cancellation was done behind our back and AIRBNB would not hear anything from us, denying a fair treatment of the parties in the matter.

We rented our place via Craigslist several times before and it always went well, as we fortunately dealt with trustworthy people.

My advice is to avoid AIRBNB as a host. Obviously I will not try it either as a guest.

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RSRB
St Simons Island, US
Jan 10, 2013 1:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I, too, had lots of delays and poor communication with Airbnb. I did eventually rent through them, but the fee they charged was a surprise and the place itself was not up to the price charged.

ComplaintsBoard
V
2:15 pm EST

Airbnb stay away from this one

Airbnb run a site which generates a friendly trusted atmosphere of cheerful host welcoming wholesome guests. It does this while having in place very few concrete safeguards for either host or guest.

Any host thinking of renting their home would, under normal circumstances, take all sorts of precautions. Airbnb encourages a more relaxed attitude and offers some liability cover to ease any doubts.

Any guest booking from some random stranger via email would be very wary of handing over money. On airbnb you can be lulled by the community atmosphere into being less careful.

What airbnb really need to do is tighten up their systems to ensure hosts know what they may be getting into, and to guide guests in way that makes it very difficult for the dodgy hosts and outright scammers to operate.

Since being scammed via a fraudulent listing on the site I've seen numerous reports and reviews from other guests and hosts with similar experiences. There are two common themes:

1. I thought I was safe - the whole airbnb experience encourages this feeling
2. Airbnb customer service don't care - maybe they do if it's a simple wrinkle to iron out but if you have real problems be prepared for overwhelming indifference

Personally I'm avoiding airbnb until I see evidence that they take more serious care how they vet hosts. If I were considering hosting I'd do some serious research on protecting my property and would probably go with a local property management company.

Unless the negative news starts to damage the brand, airbnb will simply continue to operate a site with the aura of a community while providing all the protection of a car boot sale.

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4:24 am EDT

Airbnb stay away from this site

Recent outage costs $ for Airbnb and hosts. Why does Airbnb use Amazon Cloud as it's only server, what happened, why was there a lack of communication from Airbnb? Do you know Airbnb uses First Call Resolution Call Center for it's customer service? Did you know Airbnb did not tell First Call why it was having issues therefore the agents could not confidently give the customers a time frame or tell customers a good reason for the outage other than there is system maintenance?

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L
8:30 am EDT

Airbnb I would not use airbnb again as my experience is that the pictures and reviews are not accurate, highly misleading

I just stayed at 2 airbnb places in France (my first airbnb experiences), and I have to say that the pictures are pretty misleading, not only about the size but about the newness/cleanliness of the places. One place we stayed in was tiny and pretty old (it had $#*!roaches, the toilet gurgled every 20 minutes and sounded like it was going to explode!, the bathroom smelled of something unidentifiable but definitely gross, and the water heater was over the kitchen sink and leaked constantly into the sink.). But the pictures taken by airbnb photographers made it look like a large and new/clean place. The reviews were numerous and all positive (which makes me feel like airbnb deletes negative reviews because this place was definitely more than disappointing. And then when we went to our second airbnb place in another city (already booked, or else we would not have used them again), many of the same things happened (place much smaller than in pictures, not new or clean like in pictures, many issues like no curtain on window, smelled like mildew, tiny, many things didn't work in the apt.) I would not use airbnb again as my experience is that the pictures and reviews are not accurate, highly misleading. Buyer beware!

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11:55 am EDT

Airbnb beware - what you see is not necessarily what you are going to get

We travelled to tel aviv with our two young children and have been thoroughly disappointed by the whole experience. The apartment we took in tel aviv was nothing like the pictures represented so we found the whole experience utterly misleading. Place was listed as 'designer', fully air conditioned, quiet street etc. Paint was peeling off the walls, wires exposed, unsealed flooring etc. There was no air conditioning in the bedrooms so we all suffered at night. Host offered extra fans but they're useless as they just circulate hot air. Airbnb response - host has dealt with it. We had an infestation of $#*!Roaches and slugs. Host offered to spray with insecticides but with what risk to us and the children? Host said it's safe and will only take a couple of hours but we didn't trust that information. Response from airbnb - host was willing to deal with it. Major construction was going on outside but the host failed to notify us. Response from airbnb - it's not going on inside the building so doesn't count. This was supposed to be a fab 2 week holiday but it has been utterly tainted by our accommodation. Beware - what you see is not necessarily what you are going to get. Will never use again.

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rain mon
, US
Dec 12, 2013 5:59 pm EST

I have seen hotels and motels pull the same deal but it is sad that you had to go through that.

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P
ProblemSolved23
Piscataway, US
Sep 26, 2013 9:16 am EDT

File a complaint with the Better Business Bureau. Enough complaints and they will have to answer for their bad customer service and negligent business practices.

ComplaintsBoard
S
2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb a platform for cheaters

Airbnb - a platform for cheaters
I am duped both by airbnb & the host. Airbnb just won't intervene when the host sneakily added a surcharge to my bill by calling it a discount and fees waived in a vague message at payment time. All because airbnb payment system billed me in a different currency (Euros) from the currency quoted ($) by the host thereby obscuring the total amount. Payment was also just a 1 page credit card confirmation without showing breakdowns, warning or any essential information. No breakdown is displayed on their bills or receipts.
When I discovered the discrepancy (1 day after payment) , airbnb insisted that it is my fault as i've paid up and refused to do anything even though all their email threads showed that the host has admitted to me of her false info and that info on listing was not consistent with what was charged. It does not matter to airbnb that the host has violated the critical airbnb's 'transparency' rule.
I'm trapped now (With thousands of $ of cancellation) as airbnb will uphold nothing fair for the guest but will uphold only the strict cancellation policy - in the interest of the host & themselves. Clearly, airbnb has no intention of enforcing their own 6-simple rules - at least not the rule for host's misbehavior or cheating ways. The rules are as good as window-mannequin to deceit first timers like me.
Now, even after my acceding to the host's new price, airbnb still claim they're unable to contact the host to effect the changes. (So much for communication between airbnb & the host). Come 1 day later from now, i'll b forced into the 0% no-refund timeline. I can't help but feel like the stupid fool who has unknowingly & gullibly stepped on a boobie-trap. & nbsp;
Cust service had only robotically cut&paste lines of their policies to bypass the issue that I brought up about the host and their system; and had only suggested the penalty cancellation as the only solution - that I take the rap for the host and airbnb mistake. From this experience, I can only conclude that airbnb had not taken (And would not take) an impartial stand before issues are sorted out. The concept of fairness for airbnb as a mediator has no central role in the mediation process. Airbnb is as good as the gangster on the streets.
I've never had such a harrowing experience with other booking system as airbnb - 2 weeks of constant daily emailing & follow-up, pushing both airbnb & host is exhausting.
U r better off going to other matured booking systems.
I'm writing this so that others do not have to go through my nitemare. A nitemare for a holiday is something u dun wanna have - although i'm still hoping this nitemare will end soon. And i've too much screen dumps to load here. Just need a rest for now, for another day of battle with them.
Be careful, be very careful!

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3:50 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Airbnb - airbnb - the online platform for cheating host

Airbnb - the online platform for cheating host I am duped both by airbnb & the host. Airbnb just won't intervene when the host sneakily added a surcharge to my bill by calling it a discount and fees waived in a vague message at payment time. All because airbnb payment system billed me in a different currency (euros) from the currency quoted ($) by the host...

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Airbnb Customer Reviews Overview

Airbnb is a popular online marketplace that connects travelers with local hosts who offer unique accommodations around the world. With over 7 million listings in more than 220 countries and regions, Airbnb has become a go-to platform for travelers seeking affordable and authentic lodging options.

One of the most significant advantages of Airbnb is the variety of accommodations available. From cozy apartments to luxurious villas, treehouses, and even castles, Airbnb has something for everyone. The platform also allows travelers to filter their search results based on their preferences, such as location, price, and amenities.

Another positive aspect of Airbnb is the opportunity to connect with locals. Hosts often provide insider tips on the best places to eat, shop, and explore in their city, making the travel experience more authentic and memorable.

Airbnb also offers a secure and reliable booking process, with a robust review system that allows guests to share their experiences and rate their hosts. This system helps ensure that both hosts and guests are accountable and respectful, creating a safe and welcoming community.

Overall, Airbnb has revolutionized the travel industry by providing affordable and unique accommodations while fostering connections between travelers and locals. With its vast selection of listings, secure booking process, and community-driven approach, Airbnb is a top choice for travelers worldwide.

Airbnb In-depth Review

User Experience:

Website Design and Navigation: Airbnb's website design is clean and intuitive, making it easy to navigate and find what you're looking for. The layout is visually appealing and the search bar is prominently displayed for quick access to listings.

Ease of Booking Process: The booking process on Airbnb is straightforward and user-friendly. With just a few clicks, you can easily select your desired dates, review the listing details, and proceed with the booking.

Search Functionality and Filters: Airbnb's search functionality is robust, allowing users to filter their search results based on various criteria such as location, price range, amenities, and more. This makes it easy to find the perfect accommodation that meets your specific needs.

Mobile App Experience: Airbnb's mobile app provides a seamless experience for users on the go. It offers all the features and functionality of the website, allowing you to search for listings, communicate with hosts, and manage your bookings conveniently from your smartphone.

Accommodation Options:

Variety of Listings: Airbnb offers a wide range of accommodation options, from cozy apartments to luxurious villas and unique stays like treehouses and yurts. There is something to suit every traveler's preferences and budget.

Quality and Accuracy of Descriptions: The descriptions of listings on Airbnb are generally accurate and detailed, providing you with all the necessary information about the property. Hosts are encouraged to be transparent, ensuring that you have a clear understanding of what to expect.

Amenities and Facilities Provided: Airbnb listings often come with a variety of amenities and facilities, such as fully equipped kitchens, Wi-Fi, parking, and more. The amenities are clearly listed, allowing you to choose a property that meets your specific needs.

Availability and Booking Flexibility: Airbnb offers flexible booking options, allowing you to choose from various availability dates and lengths of stay. This flexibility makes it convenient for both short-term and long-term travelers.

Hosts and Guests:

Host Communication and Responsiveness: Airbnb encourages hosts to maintain good communication with guests. Hosts are responsive and readily available to answer any questions or address any concerns you may have before, during, and after your stay.

Guest Reviews and Ratings: Guest reviews and ratings on Airbnb provide valuable insights into the quality of accommodations and the experiences of previous guests. These reviews help you make informed decisions when choosing a listing.

Safety and Security Measures: Airbnb takes safety and security seriously. Hosts are required to verify their identities, and the platform offers safety features such as secure payment processing and a messaging system that allows you to communicate with hosts without sharing personal contact information.

Cancellation Policies: Each listing on Airbnb has its own cancellation policy, which is clearly stated on the listing page. It's important to review the cancellation policy before booking to understand the terms and conditions in case you need to cancel or modify your reservation.

Pricing and Value for Money:

Competitive Pricing: Airbnb offers competitive pricing compared to traditional hotels, often providing more affordable options for travelers. The prices vary depending on the location, type of accommodation, and season.

Additional Fees and Charges: When booking on Airbnb, it's important to be aware of any additional fees and charges that may apply, such as cleaning fees or service fees. These fees are clearly displayed during the booking process.

Discounts and Special Offers: Airbnb occasionally offers discounts and special offers, especially for longer stays or during off-peak seasons. Keep an eye out for these promotions to get the best value for your money.

Value for Money Compared to Hotels: Airbnb often provides better value for money compared to hotels, especially for larger groups or longer stays. With the option to book entire homes or apartments, you can enjoy more space and amenities at a lower cost.

Customer Support:

Availability and Responsiveness: Airbnb's customer support is available 24/7, ensuring that you can reach out for assistance whenever you need it. The support team is responsive and strives to resolve any issues or concerns promptly.

Help Center and FAQ: Airbnb's help center and FAQ section are comprehensive and provide answers to most common questions and concerns. It's a valuable resource for finding information and troubleshooting common issues.

Resolution of Issues and Complaints: In the rare event that you encounter an issue or have a complaint, Airbnb is committed to resolving it fairly and efficiently. They have a dedicated team to handle disputes and ensure that both hosts and guests are satisfied with the outcome.

Support for Hosts and Guests: Airbnb offers support for both hosts and guests throughout the entire booking process. Whether you need assistance with listing your property or have questions about your reservation, Airbnb is there to help.

Trust and Safety:

Verification Process for Hosts and Guests: Airbnb has a verification process in place for both hosts and guests, which helps ensure the safety and security of the community. Hosts are required to provide identification, and guests can also verify their identities for added peace of mind.

Trustworthiness of Reviews and Ratings: Airbnb takes measures to ensure the trustworthiness of reviews and ratings by verifying that they come from genuine guests. This helps you make informed decisions based on reliable feedback from previous guests.

Insurance Coverage and Protection: Airbnb provides Host Guarantee and Host Protection Insurance, offering coverage for certain damages and liabilities. This provides an added layer of protection for both hosts and guests.

Handling of Disputes and Refunds: In the event of a dispute or the need for a refund, Airbnb has a resolution center to help facilitate communication and find a fair resolution. They aim to handle disputes and refunds promptly and fairly.

Community and Social Impact:

Local Community Engagement: Airbnb encourages hosts to engage with the local community and provide recommendations for local attractions, restaurants, and experiences. This helps guests have a more authentic and immersive travel experience.

Sustainability Initiatives: Airbnb is committed to sustainability and has implemented various initiatives to reduce its environmental impact. This includes promoting eco-friendly practices and encouraging hosts to adopt sustainable practices.

Support for Non-Profit Organizations: Airbnb has partnered with various non-profit organizations to support social causes and make a positive impact in communities around the world. Through initiatives like Open Homes, hosts can offer free or discounted stays to those in need.

Cultural Exchange Opportunities: Airbnb provides opportunities for cultural exchange by connecting travelers with local hosts who can share their knowledge, traditions, and customs. This fosters cross-cultural understanding and enriches the travel experience.

Overall Satisfaction:

Overall Rating and Feedback: Overall, Airbnb receives high ratings and positive feedback from users. The platform has revolutionized the way people travel and has become a trusted and popular choice for accommodation worldwide.

Likelihood to Recommend: Based on the positive experiences of many users, Airbnb is highly recommended for those seeking unique and affordable accommodation options. It offers a personalized and memorable travel experience.

Comparison to Competitors: Airbnb stands out among its competitors for its extensive range of listings, user-friendly platform, and commitment to trust, safety, and community engagement. It has set the standard for the sharing economy in the travel industry.

Personal Experience and Recommendations: Personally, I have had great experiences using Airbnb for my travels. I appreciate the variety of accommodation options, the ease of booking, and the opportunity to connect with local hosts. I highly recommend giving Airbnb a try for your next trip.

How to file a complaint about Airbnb?

Here is a guide on how to file a complaint against Airbnb on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Airbnb in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, steps taken to resolve the issue, the company's response, personal impact of the issue, and nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Airbnb on ComplaintsBoard.com.

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Is ComplaintsBoard.com associated with Airbnb?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Airbnb Customer Service. Initial Airbnb complaints should be directed to their team directly. You can find contact details for Airbnb above.

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Use this comments board to leave complaints and reviews about Airbnb. Discuss the issues you have had with Airbnb and work with their customer service team to find a resolution.