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airbnb - the online platform for cheating host
Airbnb - the online platform for cheating host I am duped both by airbnb & the host. Airbnb just won't intervene when the host sneakily added a surcharge to my bill by calling it a discount and fees waived in a vague message at payment time. All because airbnb payment system billed me in a different currency (euros) from the currency quoted ($) by the host...
Read full review of Airbnb and 6 commentswhat a pain in the neck
What a pain in the neck! Where to start. First let me say that my experience is that AirBnB takes NO responsibility for their errors. Then there's their claim of 24/7 customer service. It's easier to find president Obama's home number than to navigate through the BS AirBnB puts you through just so you can send them an email. Can't blame them for doing this: the site is complete crap half the time (the other half of the time I'm using different sites now) so they'd probably get tons of complaints and they probably want to avoid that.
The only solution I found was to call their emergency number, where I'm yet to speak with a rep who's fluent in English.
And the glitches with the site. O.M.G.! The pricing for my listing mysteriously lowered itself and of course AirBnB wouldn't take responsibility for that. All they had to do was waive my fee and/or the guests' fee but they couldn't even be apologetic about the situation let alone take responsibility for it. And today a guest who was going to book backed out. I thought it was strange then I saw that the site had put in a special offer to the guest of 5 TIMES my asking price per night!
And their fees. Yeah, you'd think you could get some sort of service because they take in a crapload of fees from guest AND host.
Super disappointed. Hopefully the other sites where I'm registering are less crappy.
bad website design
My first attempt at trying to reserve a villa for rent last year, resulted in having my credit card charged and then finding out that the host never agreed to my reservation, we finally (after 2 months) worked out the reservation to be placed and the villa was fantastic, along with the owner.
Now, I have 2 mis-reservations on their site. The first is a villa I thought I was inquiring about in Europe, turns out I booked it, and the host accepted it despite my sending an inquiry e-mail. I chalked it up to serendipity and since the hostest spoke another language, I was chagrinned to cancel. I have not yet travelled.
Now I have been WAITING for 2 days to hear back on an inquiry for next weekend at the same villa I booked checking and checking my inbox on airbnb, I saw no confirmation...so I went to their competition (which I highly recommend - vrbo.com, the reservation was easy and completed within an hour)...Today, after completing my booking on vrbo, I check my airbnb.com inbox to verify that I did indeed send an inquiry, there, right above my inquiry, in a little yellow box is a BIG green button that says ACCEPTED.
yeah, you just read the same thing I read...after stupidly sending an apologetic e-mail to the nice host, and a complaint to airbnb., airbnb customer service rep tells me the accepted is from my "PREVIOUS" reservation last year. ...really? thats your site's design?! No apologies, just a statement to why you have a confusing site.
With all the internet business and facebook postings, airbnb needs to put forth a little bit of design sense, yes your site is beautiful, but it also promotes alot of confusion and dissatisfied customers. You can do and you should in the internet age, fix these glitches! GO VRBO!
The complaint has been investigated and resolved to the customer’s satisfaction.
Airbnb website is confusing and and not user friendly
@roma75, I also learnt the hard way except that I am stuck with thousand of euros. (See my complaint "online platform for cheating host"). Airbnb seems to have no other resolution for the guest except proposimg a cancellation - meaning u lose the 6-12% service fees too. Very expensive cancellation policy unlike most other sites with just a nominal fees. Also, the prices on screen are not fixed and not final, the host can change pricing without letting the guest know. I think u r lucky to meet an honest host in Italy, the system allows dishonest people to operate.
Hi i have a complaint also about airbnb company in italy, ..and even the customer service of it still didnt reply me, ..last week i rented an apartment in sicilia italy at palermo for going this weekend at the beginning than i paid all, ..but at the beginning of this week i changed the date once and i think i have rights for it than after i changed the date again by talking the owner of the apartment and we both were agreed however because of i changed it twice they charged me without letting me know, ..i was angry about it because how come they could withdraw money from my credit card without telling me, ..after that i couldnt trust more than last night i wanted to cancel my account not my BOOKING! and i cancelled my account and signed the option that i would be back soon but also i wrote them why, ..however in ten second i was replied by them with a cancellation of my booking and they told me they cut all the money which i paid 168euro and would deposit 56euro back, ..i was so so angry with them than i tried to contact with them, ..than i sent them 2 different e-mail even in italian and even in english however they just cancelled my booking and all and now i couldnt get do anything, ..because they didnt reply me and they didnt care it, ..i talked with the owner and i am lucky that he accepted however i lost my money, ..could someone please take care of that airbnb web site and help me about it ?! that web site is really awful and i really dont accept this !
do not deal with this sleazy company
They say that they will keep 50% of the entire amount you pay for a unit if cancelled within 1 week of that stay but the host refused to refund the entire amount when reservation was cancelled more than 3 weeks before arrival date. Do not deal with this sleazy company.
Read full review of Airbnb and 10 commentsI was never aware that the site charges you a fee
Horror, I would not even start as to where they rate. Basement is a good start. I have been working on deal for what they call a flat, we know it as a apartment. After agreeing to a price that the owner of the flat excepted. But total miss communication that could have been handled with a simple email. I invested 12 day's of my time. As well as someone...
Read full review of Airbnb and 11 commentsAbout Airbnb
The platform allows hosts to list their properties, ranging from spare rooms to entire homes, and travelers can search and book these accommodations based on their preferences and budget. Airbnb offers a wide range of options, from cozy apartments in the heart of a city to luxurious villas with stunning views.
One of the key features of Airbnb is the ability to customize your travel experience. Travelers can filter their search results based on location, price, amenities, and even the type of property they want to stay in. This allows them to find the perfect accommodation that suits their needs and preferences.
Airbnb also provides a unique opportunity for hosts to earn extra income by renting out their properties. Hosts can set their own prices and availability, and Airbnb takes care of the booking process, payment, and communication between the host and guest.
In addition to accommodations, Airbnb also offers a range of experiences and activities that allow travelers to immerse themselves in the local culture and community. These experiences are led by local hosts who share their knowledge and passion for their city or region.
Overall, Airbnb has transformed the travel industry by providing a more personalized and authentic travel experience for both hosts and guests. With its user-friendly platform and extensive network of properties and experiences, Airbnb has become a go-to choice for travelers around the world.
Airbnb Customer Reviews Overview
One of the most significant advantages of Airbnb is the variety of accommodations available. From cozy apartments to luxurious villas, treehouses, and even castles, Airbnb has something for everyone. The platform also allows travelers to filter their search results based on their preferences, such as location, price, and amenities.
Another positive aspect of Airbnb is the opportunity to connect with locals. Hosts often provide insider tips on the best places to eat, shop, and explore in their city, making the travel experience more authentic and memorable.
Airbnb also offers a secure and reliable booking process, with a robust review system that allows guests to share their experiences and rate their hosts. This system helps ensure that both hosts and guests are accountable and respectful, creating a safe and welcoming community.
Overall, Airbnb has revolutionized the travel industry by providing affordable and unique accommodations while fostering connections between travelers and locals. With its vast selection of listings, secure booking process, and community-driven approach, Airbnb is a top choice for travelers worldwide.
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Follow these steps to effectively file a complaint against Airbnb on ComplaintsBoard.com.
Overview of Airbnb complaint handling
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Airbnb contacts
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Airbnb phone numbers+1 (415) 800-5959+1 (415) 800-5959Click up if you have successfully reached Airbnb by calling +1 (415) 800-5959 phone number 3 3 users reported that they have successfully reached Airbnb by calling +1 (415) 800-5959 phone number Click up if you have UNsuccessfully reached Airbnb by calling +1 (415) 800-5959 phone number 0 0 users reported that they have UNsuccessfully reached Airbnb by calling +1 (415) 800-5959 phone number+1 (330) 697-3269+1 (330) 697-3269Click up if you have successfully reached Airbnb by calling +1 (330) 697-3269 phone number 0 0 users reported that they have successfully reached Airbnb by calling +1 (330) 697-3269 phone number Click up if you have UNsuccessfully reached Airbnb by calling +1 (330) 697-3269 phone number 0 0 users reported that they have UNsuccessfully reached Airbnb by calling +1 (330) 697-3269 phone number
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Airbnb headquarters888 Brannan St., Floor 4, San Francisco, California, 94117, United States
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Airbnb Customer Service: Inept and Scripted - A Host's NightmareRecent comments about Airbnb company
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U r lucky compared to me. I am duped both by airbnb & the host. Airbnb just won't intervene when the host sneakily added a surcharge to my bill by calling it a discount and fees waived with a vague message and without my knowledge. All because airbnb payment system billed me in a different currency (euros) from the currency quoted (dollars) by the host thereby obscuring the total amount. When I discovered the discrepancy, airbnb said that it is my fault so long as i've paid up, even though I've all the evidences that the host has violated their transparency rule & even admitted to the 'erroneous' info on listing. Clearly, airbnb refuses to enforce their own 6-simple rules.
I'm trapped (with thousands of $ of cancellation) as airbnb will uphold nothing fair for the guest but uphold only the strict cancellation policy in favor of the host & themselves. Now, even after my acceding to the host's new price, airbnb still claim they're unable to contact the host to effect the changes. Come 1 day later from now, I'll b forced into the no-refund 0% timeline. I can't help but feel like a silly fool who has fallen onto a boobie-trap.
I've never had such a harrowing experience with other systems as airbnb - 2 weeks of constant daily emailing & follow-up, pushing both airbnb & host is exhausting. U R better off going on other matured booking systems.
I'm writing this so that others do not have to go through my nitemare. A nitemare for a holiday is something u dun wanna have - although i'm still hoping this nitemare will end soon. And I've too much screen dumps to load here. Just need a rest for now, for another day of battle with them.