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Karnataka State Road Transport Corporation [KSRTC] Customer Service Phone, Email, Contacts

Karnataka State Road Transport Corporation [KSRTC]
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1.8 81 Reviews

Karnataka State Road Transport Corporation [KSRTC] Complaints Summary

17 Resolved
64 Unresolved
Our verdict: When using services from Karnataka State Road Transport Corporation [KSRTC] with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Karnataka State Road Transport Corporation [KSRTC] reviews & complaints 81

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Newest Karnataka State Road Transport Corporation [KSRTC] reviews & complaints

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7:18 am EDT
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Karnataka State Road Transport Corporation [KSRTC] No A/C in Airavath - Volvo

This is about KSRTC Volvo bus service between Bangalore to Puttaparthi & return. I think it is one of the worst service provided by the state owned KSTRC. Irregular timings, rash driving, misbehaving staff, degraded bus quality.

It is called as Airavath - Volvo. The above trip has been the worst I've ever been thru. Volvo buses are said to have the best Air-conditioning facilities, but in this bus KA-01-F-8254 there was no cooling at all. I had booked seat No.1 & 2, just behind the driver's seat. It was because the driver had left his window open all throughout the journey. When I requested him to close the window, he bluntly refused. It shows the arrogancy of the driver.

Please avoid the service in this route. Its better to travel by some private bus service. Atleast they rightly charge you for the kind of service provided. AVOID AVOID AVOID...

I am requesting the KSRTC Management to take necessary action on concern Bus driver. Expecting justice from your end.

I'm posting photos of the driver/bus No & the photo wherein the window is seen open.

Service Start Place: Puttaparthi
Service End Place: Bangalore
Total Fare: 514/-

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3:33 am EST
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Karnataka State Road Transport Corporation [KSRTC] cancellation and refund

Hi am jisha merin thomas who booked an online tkt from bangalore to kerala for 24feb10 on 23feb10 2:59pm.same was unable to cancel since login id and password was not acceptible.
rgds
jisha

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kashyapa.j.h.
, IN
Jul 05, 2011 4:31 pm EDT

Money not Refund
I tried to book a e-ticket on 03-06-2011from RAICHUR to DAVANAGERE thro' KSRTC's website using mySBI Internet banking facility.

The amount Rs.760was deducted, from the SBI account, but the ticket couldnot be booked and the "transaction Failed" message was displayed.Even...TICKET NO: ot56241575394

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Sujith Bhakthan
, IN
Feb 24, 2010 12:44 pm EST

you can cancel the ticket by going to any ticket reservation counter in ksrtc bus stations.

visit ksrtcblog.com for more details.

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6:12 am EST
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Karnataka State Road Transport Corporation [KSRTC] Bed Bug Problem in KSRTC VOLVO BUSES

Had a nasty experience in KSRTC Palakkad to Bangalore Volvo bus on 25/12/2009 just last night. Suffered some nasty bites from bed bugs. Inspite of many media reports nothing has been done to stop this menace. First of all KSRTC charges exorbitant ticket rates and they give bed bug bites. Don give some crappy blankets which are not washed at all. Even many passengers have complained about this menace. NASTY KSRTC...

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5:28 am EDT
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Karnataka State Road Transport Corporation [KSRTC] Service Cancelled

E-Ticket & Service was cancelled

PNR Number :J14890894
Login ID : ganesh071982

Money was not refunded for the above.

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Mohamed Ameen 66
, IN
Jan 07, 2016 1:08 am EST
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I booked a ticket from Bangalore to calicut 7/1/2016...they deducted the amount from my account n well I didn't note down the pnr no n I didn't got any confirmation message it now n my mail id is alameenmkm@gmail.com please solve this problem soon as possible

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saanya
, IN
Oct 18, 2013 10:10 am EDT
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Oct 18th 2013 children aged 14yrs and 10yrs were travelling from b"more to m"more with an e-ticket ...they did not have Id proof except school Id which they had not taken along with them but we sent the school Id image on the phone which they didn't accept...my question is when kids are travelling...why is it so strict? And we had to pay a fine of 1200...we also told them we will show the Id proof when we reach the destination...but they did not accept it...please see to it that the money could be refunded...we always travel in ksrtc and we never had a problem like, this before...PNR no: J38891781...trip code: 1004BNGMNG

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BASAVA
, IN
Sep 26, 2013 4:15 am EDT

Dear Sir, my email ID BASAVA4567@GMAIL.COM, cannot open in ur KSRTC Login please help me, my password is Qse4Fgxv

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mary sophia
, US
Aug 24, 2012 8:01 am EDT
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i booked a online ticket from Coimbatore to Bangalore for 24/8/2012 PNR number J31836500
i got a call from a ksrtc online service and said that the bus is brake down and they have told me that i will get full
amount on cancellation.

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junaid jang
, IN
Mar 14, 2012 7:34 am EDT

i book one ticket from Bangalore to Goa ob no. is OB5689864 date 14.03.2012
amount is deducted from my account but i didnt get the confermation of ticket
the amount is rs.575 .
please refund it
junaid jang ...

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5:38 am EDT
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Karnataka State Road Transport Corporation [KSRTC] Bad experiences on KSRTC Airavath Volvo service

I am a frequent traveller on the Bangalore-Panjim(Goa) route, travelling almost every week-end, and have been using KSRTC's Airavath Volvo service of late.

The trip from Panjim to Bangalore (6:00 pm departure) is good, with the bus reaching Bangalore on time almost always. However, both trips going from Bangalore to Panjim (6:00 pm & 7:30 pm) mostly reach late. Also, the video is more of a nuisance than entertainment (most passengers using the Volvo service either carry their own iPods, laptops, etc, or just want to travel in peace and quiet - a survey conducted on these trips will prove that this is true indeed). The reason why I'm writing this however, is because of the harrowing experience I had during the last two consecutive trips from Bangalore to Panjim.

On 28th Aug '09, the Bangalore to Panjim (6:00 pm departure) Volvo bus had a break down and stopped at about 1:00 am, a little before Hubli. The replacement bus came to the spot at about 3:30 am, and the bus reached Panjim at 11:45 am. A delay of 4 hrs. 45 mins., considering that a Volvo should need a maximum 13 hrs. for this trip - Note that the Panjim-Bangalore (6:00 pm departure) Volvo takes only 12 hrs. 35 mins. for the trip.

On 4th Sep '09 however, it was quite a nightmare. the Bangalore to Panjim (6:00 pm departure) bus once again had a break down and stopped at about 9:45 pm, a little after Tumkur. For sometime the drivers seemed not able to get through to anyone to send a replacement bus. After a couple of hours they gave the passengers vague information saying a mechanic was on the way, and that the replacement bus itself had a breakdown on the way. Finally, after claims that 2 replacement buses had breakdowns and a third Volvo was being sent, a bus arrived on the spot at 5:30 am! I had been stranded on the highway along with other passengers for 8 hours! And this bus reached Panjim only at 7:00 pm. A full 12 hrs late! Another matter of concern here is that the drivers had to immediately start on the way back, as this bus was to depart from Panjim at 7:00 pm, so the drivers did not have any rest!

The problem is, KSRTC's Volvo's on this route are aged, and they have to be replaced. In fact, on much shorter routes like Bangalore-Mysore, KSRTC plies many new Volvo's. It is all the more important to ply new buses on long routes like Bangalore-Panjim. I am sure KSRTC will not want to inconvenience passengers and generate bad publicity on valuable routes like this, which generate a lot of business.

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2:29 am EDT
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Karnataka State Road Transport Corporation [KSRTC] Bangalore to Tirupati Airavat Volvo

We had booked a KSRTC Airavath Volvo bus from Bangalore to Tirpathi (4 tickets) on 14.08.2009 (PNR J14225549 and TRIPCODE 2145BNGSHK). The bus time was 10pm. We waited till 1am with my partialy diabled father but the bus did not come and noone did respond when we called in the number [protected]. Our pickup point was at K R Puram Ganesh Temple and till our long wait of 4 hrs only one KSRTC Airavat Volvo came and that too it did not stop at the above pickup point.
This is really starnge and irresponsible bevaiour. I want my refund back.
Contact:Arijit Mukherjee, Mobile: [protected]

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Pramod2009
, US
Aug 27, 2009 9:14 am EDT

KSRTC is really messing up. I booked a ticket in March to Hyderabad and on date of journey, I could not take the print out of the ticket as the server was down that day. When I reached the bus stop, the conductor asked me to pay again for the same ticket and claim the refund for what I paid on net. But it did not work as the ticket details were removed from the profile and was not able to cancel it. I wrote to the customer care and till now there is no response. Real pathetic service. Hope someone hears these complaints and take action. I stopped travelling by KSRTC after that. I either travel by APSRTC or by Train.

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2:33 am EDT
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Karnataka State Road Transport Corporation [KSRTC] Refund of e-ticket booking

I had booked Tickets to Bangalore from Mangalore on 07.06.09 for travel on 08.06.09 by night bus. The ticket reference is OB 1138550 & user ID Ravindra_Hegde. The transaction never got processed & I did not receive any E Ticket. Further Under cancellation for advance ticket there was no ticket available but by Bank account was debited by the ticket amount.

I have already sent a remainder to them only to fall on deaf ears, there seems to be a well organised racket within KSRTC which is swindling people of their booking money via e tickets. The officials do not respond when followed up for refund.

Can anyone help me in claiming my money back

K P Ravindra Hegde

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7:59 am EDT
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Karnataka State Road Transport Corporation [KSRTC] Refund amount

Hi,

I booked a ticket to Mr Sharath for 26th june from Chennai to Bangalore (10.25PM RajaHamsa seat number 22) on 23.06.09. The amount got deducted and ticket was not booked. I again had to book tickets. So kindly refund 259/- at the earliest. Details are as follows

TRANSACTION ID : IIN/KSRTC Centr/[protected]/0

ICICI BANK

ACCOUNT NUMBER: [protected]

DATE OF BOOKING: 23/06/09

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sendhil
, IN
Aug 09, 2010 6:45 am EDT
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Recently I have booked the ticket from hyd - bangalore through kstrc online bookings. But ticket was not booked and amount was debited from my credit card account. Kindly help me in this regard, to whom we should approach.

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test.gagarin
, IN
Mar 08, 2011 10:11 am EST

You can try calling this phone number, I just called and there was some response [protected].

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krishdev
, US
Apr 21, 2010 6:29 am EDT

did anyone here got the refund

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kumarkwadappi
, IN
Mar 20, 2010 3:44 am EDT

Dear sir/madem,

I have booked one ticket from BELLARY to BANGALORE for return ticket on [protected] from state bank of india saving accounts, But in my account amout is debited 664.00rs but i am not received booked ticket automatically it's the website is closed.I checked in ksrtc ticket booked history in that it will showing failed ticket booked.Pls check this issue & credit in my account 664.00rs what amount will debited in SBI account or pls book a ticket from BELLARY to BANGALORE for return ticket on [protected] .In that time i am not able to seen PNR number also kindly resolve this issue ASAP.

Ticket booked history below.

Passenger Information

Ticked booked name:- Sanjay kumar wadappi
ID proof :- PAN card ( BCBPS0029k)
State bank reference no:- OB1948225IG18812120
STATE BANK OF INDIA
Account no:-[protected]
OB1948225IG18812120 TRANSFER TO [protected] CAO- FA- KSRTC E - T
Ticket Booked Date:- [protected]
Ticket from:-- BELLARY to BANGALORE
CLASS of service :- RAJAHAMSA EXECUTIVE
Time from bellary:-9.35pm

Pls check ASAP.

Regards,
Sanjay kumar wadappi
Mob:-[protected]

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jithinksrtc
, IN
Mar 02, 2010 1:05 am EST

Hi,

I tried to book 1 ticket in KSRTC on 29.01.10. But it got failed and
amount has been debited from my account. Pls check to it and refund it
soon.
Provide the details below.

Details:
OB reference No : OB1801870
Transaction date: 29.01.10
Login Id: jithincochin

attaching the bank statement also

DO the needful to get back the money back

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Sanjith R shetty
, IN
Jan 14, 2010 4:31 pm EST

Hello Sir/Mam,

Two way jouney e-ticket reservation was bokked through credit card and was cancelled on 2/01/2010 with onnward trip on 2/01/2010 and return trip on 8/01/2010(mangalore to bangalore). After cancellation even after 7 working days no money has been refunded back to the credit card. Kindly look into the below information provided for the same and refund as quickly as possible.

USER ID : go-shetsanj
OB reference no. of the transaction : OB1720267
Onward trip PNR : J16066655
Return trip PNR : J16066654

[In respect of refunds due to cancellation of service by KSRTC, passenger is required to send e-mail to awatar@ksrtc.org mentioning USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket. Officials at Traffic-AWATAR Administration will verify the details and recommend refund of fare to Accounts Department, who in turn will refund the amount to the concerned Credit card/Internet banking account.]

Thanks & Rgds,
Sanjith R Shetty
email id : sanju.shetty99@gmail.com

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ravindra reddy
, IN
Dec 30, 2009 11:13 pm EST

sir iam ravindra sir iam booking in ticket for shimoga to hyd at 29/12/2009 but that bus is canclled iam booking in my ticket in my debit card.plz return my money include in my card...my ticket pnr:j16005126

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pad
, IN
Aug 06, 2009 7:06 am EDT
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Did you recieve your amount back or did you get any reply.

Please reply.

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4:16 am EDT

Karnataka State Road Transport Corporation [KSRTC] Money debited twice from my account

I too had the same experience :( I booked bus tickets to and fro Chennai/Bangalore on 20th June in KSRTC through online booking with my ICICI Debit card and When I checked my ICICI account, I could see the amount being debited twice...

Kindly anyone help me out as how you got this issued resolved!

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kn shreedhara
, US
Apr 13, 2016 10:51 pm EDT

I had booked a ticket on 11 04 2016, online in airavat club class, from VIJAYAWADA TO BANGALORE on 12 04 2016, PNR NO: J56948044, SERVICE NO: 2030VJWBNG, the ticket got booked and later cancelled by KSRTC, please make the refund to my canara bank account. s/b a/c : [protected].

Thanking you,
with best regards,
K N SHREEDHARA

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Diana Murphy
, US
Apr 13, 2016 11:20 pm EDT
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I Diana Murphy am asking for my full refund that OTL scoresense has been taking out of my Discover Card from all the way back from July-Aug of 2015. I never requested this transaction to be approved by anyone. The amount taking out each time was $39.95 A total of $359.55. If you would like anymore information please fell free to call me. [protected].

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kn shreedhara
, US
Apr 13, 2016 10:55 pm EDT

Refund requested

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valluru rajashekar
, IN
Sep 17, 2014 8:28 am EDT

dear sir
my self rajashekar valluru had booked a ticket to vijayawada on 13/09/2014 and other ticket to madurai both are from bangalore, but due to server problems it has not delivered the ticket, but the amount has been detected from the account of my debit and cerdit cards i would request you to solve this problem and refund the amount in the said mentioned days
reference numbers of the ticket are
Ob [protected] ticket from Bangalore to Vijayawada
Ob [protected] ticket from bangalore to madurai

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ksrtc
, IN
Mar 22, 2014 10:13 am EDT

KSRTC customer care numbers
pondicherry [protected], [protected] new bus stand

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Ameetha Shetty
, IN
Sep 03, 2009 12:16 pm EDT

I booked bus tickets to udupi from bangalore on 07 Aug in KSRTC through online booking with my ICICI Debit card and When I checked my ICICI account, I could see the amount being debited twice...

Kindly anyone help me out as how you got this issued resolved!

Ameetha

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RAVICHANDRA N
, IN
Jul 15, 2013 5:51 am EDT

I have booked a ticket from shahapur to davangere but unfortunately only amount is deducted but ticket is not reserved, and the amount which i spent on it is Rs.2078

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prasanna H.R.
, IN
Jun 05, 2012 3:52 am EDT

I too had bitter experiece with ksrtc. I was booking ticket from bangalore to hyderabd through online. Ticket did not get reserved but amount was deducted from my account. after that I sent mail to refund my amount but no response from the authority. again after 2 week later I sent another email but no response.

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FORATOX
, IN
Mar 27, 2012 1:06 am EDT

This is the worest transportation which is dealing with public. As a trnsport it should
be comittement. I have cancelled my tickted on Dt.19.03.2012 from gnagaathi to bangaloere which is refund amount rs.312.00 till date not credited to my account
and no response for my mail.It is a small amount but impact on public is more about
KSRTC

Muralikrishna.B
Gangavathi

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jameelopix
, IN
Nov 14, 2011 7:31 am EST
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I have canceled my ticket booked in KSRTC on Nov 2, 2011. But i doesn't get any refund from their side. i called all the numbers posted in their website but nothing works. if u have any solution mail me @ jameelopix@gmail.com

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8:29 am EDT

Karnataka State Road Transport Corporation [KSRTC] POOR CONDITION OF EXECUTIVE BUSES

I went home (journey was from Mysore to Ernakulum) this weekend in Rajahamsa Executive bus. To my utter horror there was lot of bed bugs in the seat and I couldn’t sleep a bit from their severe attack’s. As I am allergic to bed bug bites I had to resort to buying antibiotics to cure the rashes and swelling. It’s really pathetic that we have to pay huge sums of money for happy journey and then go through such an experience. I’m sure that there would be many people who share my plight.

I would like to know where I can log a complaint about the same. Is there any customer care service available for KSRTC?

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Rose mary214
, US
Jan 30, 2018 9:44 pm EST

I went from kozhikode to banglore in rajahamsa executive bus and let me mention you both the conducter and the driver were very harsh in their behavior . in an instance were my bag was too large to carry with me i got down to ask the conducter if i could place the bag on the back storage space for the bus . he just screemed at me .
Thank god my uncle just saved me from the situvation .
He just was yelling at me for no reason.
It was one of the worst journey of my life .

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Wellwisher1234
, US
Mar 24, 2012 3:59 am EDT

Rajahamsa! again a by-product of our Govt employees LOL. Th emost inefficient incompitent lazy waste ppl on this planet are our Govt employees (State Govt, central Govt all r same). LOL. When they cant maintain Air-India flights in good condition how can we expect them to maintain happy journey in road transport ! Best option: Go for VRL or nay other private transport. Their hospitality is impressive. :)

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pravin_rp
, IN
Apr 06, 2011 9:16 am EDT

THis is true. On my previous Journey from bangalore to thrissur, I had faced bed bug bites

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SHIVANANDA PAI K
,
Nov 16, 2008 8:55 am EST

I am very disppointed to inform that almost all buses plying to and from Mangalore to Bangalore and Goa have bed bugs. The journey is becoming nightmarish. I am witness to children crying through out the journey. Of late, the Airawat buses have
also been infested with bugs.

Will the GM (Traffic) look into this menace which is assuming serious proportion? Is KSRTC is incurring any expenditure for eradicating the menace? Is the fund appropriately used? I would like to have feed back from the appropriate authorities.

I intend to go for a Public Interest Litigation shortly.

Thanking you

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Abdul razak
,
Sep 20, 2008 9:28 am EDT

I want to know how to reserve rajahamsa for go to ernakulam from bangalore online registration, please give the details description of booking reservation

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2:05 am EDT

Karnataka State Road Transport Corporation [KSRTC] Poor reservation & cancellation!

KSRTC (Karnataka) is minting money, unlike any other transport companies across the country. Their bus charges are very high. For a distance of 380 KM, the neighboring state RTC (APSRTC) charges around Rs 210, while KSRTC charges Rs 250 for the same distance. It seems KSRTC is making multiple crores of rupess by increasing bus fare by 10 per every 100 as insurance charges while the claims for the same by the customers are quite rare. And even BMTC fares in Bangalore are very high.

And coming back to the actual complaint, the reservation cancellation system is very shady. We had made one reservation for traveling at night 11 PM on sunday (09/03). As we had to go to a different location suddenly, we went for cancellation at 5 PM on sunday. But the reservation counter declined to cancel the ticket as the bus starting point is different, and it starts by 4 PM itself so the ticket can't be canceled. This is ridiculous. How should the passenger know the starting point of the bus? He is most interested when he can board the bus. And there are no proper details about the cancellation timelines wrt the departure any ware - not even behind the ticket. Unnecessarily we need to forego the ticket, losing close to Rs 400.00. There are many such cases, one more of minting money.

And the reservation charges are also high - Rs 15 per head, it is very exorbitant. Hope KSRTC comes down from the money-greeding-stance to make public transport better and affordable.

Thanks!

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Moons
, US
Jan 14, 2011 9:19 am EST
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Its given in the site that 25% of basic fare is charged on cancellation till before 2hours of departure. My ticket basic fare was 582 and total amount was 636. The amount refunded is 464, which is more than 25%.

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Sunil M
, IN
Jun 15, 2009 9:46 am EDT

I totally disagree with Praveen. I am a regular Airavat passenger. Till now I have not faced any issues with the reservation system nor with the bus employees.

The order given to the conductors regarding the online ticket is to cross check the id card number written on the e-ticket with the id card, which simply validates the ticket.

Now, as the ticket produced by Praveen didn't have the id card number, the conductor rejected the ticket, as there is no proof that the print out is a valid reservation. If some one comes for inspection, the conductor may loose his job as well. For Praveen, its just a matter of Rs. 300-600, but for the conductor, its his life. He did'nt want to risk his life, its as simple as that!

People, think of others as well, not only about you, your money, your time.

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Praveen
,
May 27, 2008 5:53 am EDT

I guess the problem is not with the corporation but the people employed there...This week i was travelling to palghat by KSRTC Airavat...I booked a ticket online and the Selected the DL as my id proof. The DL number was not mandatory in the system and i did not put the number...When i tried to board the bus...this ign0rant conductor who didnt understand what the mandatory fields did not accept my ticket stating he needed the DL number on it...First i tried arguining which made this guy even more stubborn...then had to give up and ask sorry for no mistake of myne...for which the conductory asked to write the DL number on it using my pen(very good way of preventing fraud, thats what he things)...once i wrote it he didnt even bother to check the number and asked me to get in...i guess he was trying to make money on the extra seat or trying to sleep...thats how the attitude of these conductors are who think they are the rulers...and dont understand public is paying their salaries

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Karnataka State Road Transport Corporation [KSRTC] - Money deducted from my account for failed booking!

This is not the first time such an instance happening. on the 1st of september, i tried booking 2 tickets online to my native and the transaction failed after entering the transaction password. I tried once more and even that didn't go through. Then i got it booked through an agent. And to my surprise, i see that i am being charged for the two ticket...

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Karnataka State Road Transport Corporation [KSRTC] Bus conductor cheating!

IN bangalore, I traveled from hal bus stop to shivaji nagar on 26 /09/2007 at 7: 45 am on bus no f-3650.Bus conductor did not return the remaining money on not giving change even being asked and a very rude behavior from bus conductor which caused inconvenience!

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Priyadarshini SUriya
, IN
Dec 16, 2013 11:11 pm EST

In Bangalore most of the bus conductors are cheating the passengers whoever travelling in buses.One day I was travelling from Town hall to Indian Express, the ticket cost is 12 rupees and i was giving the money but the conductor is giving back 2 Rupees to me and he is not giving the ticket but he has taken 10 Rupees from me. Is the government is not providing proper salary to them or why are they taking money from passengers?Why government didn't taking proper action after looking all the comments? .I asked him three times give me the ticket because of that he is going and standing backside.Then today I travelled from Nagarbhavi circle upto next stop the conductor didn't come front but in next stop checker came inside and he asked me the ticket but I have 100 rupees in my hand .He asked the conductor but he is very silent.So checker is asking me to pay the fine and I paid fine.Due to conductors, passengers are affecting more.I am requesting the Karnataka Government to take some necessary action for this.

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Vatsala
, Ivory Coast
Dec 15, 2010 9:12 am EST
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I daily travels in a bus from Channarayapatna to Hirisave.Iam an working women. the bus no KA 40 F270 Conductor is very rash that too with monthly pass holders . If we came to climb that bus suddenly he gives start message to driver .It is not of one time really iam very fedup of his behaviour .This bus name is Chikkamagaloor bangalore bus .This bus belongs to Bangalore central division.That condutor is totally dark in colour & he puts Kumkum(Bindi).

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condector
, IN
Feb 03, 2009 7:14 am EST

allrady computer net

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condector
, IN
Feb 03, 2009 7:13 am EST

my education is puc12.year 63% give mi the jobs

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RamMohan
,
May 14, 2008 12:16 am EDT

Yes. most conductors in BMTC buses are cheating. Either they dont give the change back or they get the money and wont give the ticket. Sometimes they take in 3/4 the cost of tickets and wont give the ticket, if asked they just stare.

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12:00 am EDT

Karnataka State Road Transport Corporation [KSRTC] The conductor was drunk

I traveled by carona-Bus, on 13-9-07, at 21-31 hrs from chennai to Bangalore. From Koyembedu -chennai. The fee was Rs. 452./=

While during journey, the asst who was dressed in kakki-dress, seems to be like a conductor was distributing woolen blanket to all the passengers. We found that he was drunk and was talking all filthy words, while distributing the woolen blanket.

Hope KSRTC will see that in future he doesnt consume alcohol during duty hours. And thereby spoiling the image of KSRTC Volvo Bus and the excellent service done by the department.

This is for KSRTC information and kind action.

Thanking you,

Yours faithfully,

Dr Anand K
20th Sept., 2007.

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remya88
, IN
Aug 09, 2010 12:00 am EDT

I need to travel from sarjapur signal to ITPL. I normally get into bus from sarjapur signal Stop. Today, 09 Aug 2010 morning, 9.00 AM, i was waiting there for more than 10 min for bus. One 500K bus came and, he did not stop at the same stop...
He stopped at the starting place of the flyover... Driver showed action to the people standing over there that, he will stop bit front...
Me and one more guy ran towards the bus..
He reached bit front of me, and got into bus. By the time, i reach near the bus, he left the bus. As i am a lady, i cannot run with that speed and energy... I felt very bad when the diver did this. Conductor, who was standing near the door, told the driver to stop, ..But, he did not.

This is really unfair. One more 500c was also coming. These two buses were in race.
See, .. if those people do like this, People like us are suffering. I missed tht 500c bus also, as it was just behind this bus.
Bus number is KA - 01 2015.
Please behave properly to the people. We are also human being.
As we are in road, and he sitting over driver seat, .. dont think that, he is top of everything.
Please behave properly to the normal people.

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12:00 am EDT

Karnataka State Road Transport Corporation [KSRTC] Fraud and cheating!

This weekend I had been to my native place Ankola from Bangalore, for Ganesh Chaturthi. I had booked ticket on KSRTC Extra Bus - Rajahamsa. This was an old bus, which was I think in depot for some servicing, which they got as extra bus, charging extra money on ticket.

This bus left at 11PM on Friday night and it reached next day afternoon 2PM to my place. Where the travel should not have taken more than 8 hrs at max, this took 13 hrs... The Driver was not putting any breaks at hump / ponds, which was so common on that route... and we all had a jumping travel for 13 looong hours... Another extra bus got broken..

While coming back also, the case was not much different... this time, the tire got punctured and it wasted 2hrs late.. and then bangalore traffic added to it... I had boarded this KSRTC Pune-Blr bus on 8.0 from Ankola and This reached bangalore at next day 11AM.

So, Please do not travel on ANY EXTRA BUSES OF KSRTC... This is my humble request... KSRTC doesn't check the quality of busses, it just wants to make use of situation by using some turnout buses...

Regards,
Shweta

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manjuprasad h
,
Jan 24, 2008 8:08 am EST

Hi,

i wanted to cancel my tickets from chennai to bangalore . i am not able to go to bus stop and do that . i booked tickes through e-ticket bookings . i tried to cancel but am not able to cancel the tickets . when i try to go and login it is giving the server is busy and not available ...i may loose money . this is not the correct process . the server should be maintained correctly...

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12:00 am EDT
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Karnataka State Road Transport Corporation [KSRTC] - refund not received

I tried to book a e-ticket on 17-08-2007 from chennai to bangalore thro' KSRTC's website using my SBI Internet banking facility. The amount Rs.502 was deducted, from the SBI account , but the ticket couldnot be booked and the "transaction Failed" message was displayed.Also the following is the transaction comment in my SBI account " OB170718IG01022908...

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12:00 am EDT

Karnataka State Road Transport Corporation [KSRTC] Booking failed but money debited from account!

I used KSRTC online booking facility for the second time. First experience was good (except that initially the conductor himself looked kind of uncomfortable with the new type of ticket he had not seen).

But during my recent experience, when I clicked on final 'confirm' button of transaction on credit card, I got the message that "transaction aborted". No other details like reason of abortion were mentioned.

Next day I realized that the money was deducted from the credit card. I can see another complaint on the net with similar experience. More problematic part of the episode is there is no contact number for these kind of complaints. Looks like there is no easy way to get the money back.

sachin.

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rajamma
, IN
Sep 22, 2011 8:10 am EDT
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Hi yesterday on 21/09/2011 my hunty travel from naidulayout to kammakandiga. on that time a small accident her ear was cutter and lot of blood was soaring. but the driver and conductor was not do the first aid, all the passengers was tolled to stop the bus and do the first aid immediately but they con't do bus was not stopped. the driver and conductors are irresponsible persons. we request you to please take the necessary action to the driver and conductor. this is my humble request. THE BUS NO. KA40 F511

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Pvasista
, IN
Jun 17, 2011 9:00 am EDT

I have lost 730 Rs for my booking too. Following up continously with no luck :( - Pramod

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Harish_Srivastava
, IN
Jan 06, 2011 7:06 am EST

I too had a similar experience in Dec 2010. e-mails to onlinerefund@ksrtc.org yielded no result. there was no-one to pick phone at the 080-[protected] number. Once I got through and then was put on hold for eternity. I have now disputed the transaction with my bank. If nothing moves in the next 10 days, I am moving consumer court against them charging them for deficiency of service and financial fraud.

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sharef
, IN
Nov 11, 2010 12:29 am EST

i think these people are not less than any cheats, i faced a similar problem too. there was 16 available & when i booked & made the payment thru my card, after which i get a msg which says the seat that i booked is already taken by somebody & contact helpdesk for refund. Absolute crap happening with ksrtc. The best thing one can do is contact your bank and let them know about the situation and insist on a dispute on the charges. And hopefull the bank will take care of it as i did mine. Never ever go online to book tkts, especially with ksrtc. Horrible experience.

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Deepu Francis
,
Nov 11, 2008 7:00 am EST

I too lost 1662 Rs :( .Booked ticket for Banglore to Trivandrum.Booking History shows only the correct transaction.Whom should i contact?Please help

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anupama
,
Jun 05, 2008 9:30 pm EDT

I have had a similar experience. I was trying to book a return ticket from madurai to bangalore and the transaction was completed. The amount is debited from my credit card and accounts to 1506/-. But in the booking history only onward journey ticket is visible. I have the KSRTC reference number for both transactions. Kindly let me know whom I need to contact regarding the same.

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Ramachandran.K.C
,
Nov 12, 2007 8:21 pm EST

I had booked 2 seats for 11/11/2007 from the Online reservation centre, Cannanore. Bus start point is from Cannanore KSRTC Stand and End point Mysore bus stand. Pickup point time at Cannanore was 14.50 hours. We reached at stand at 14.25 hours. Then the in charge of the Resrvation Centre directed me to go to Iritty. There the bus will wait till 16.15 hours. This change was happened due to some mechanical defect of the bus. From where will I get the charges to go to Iritty? It will get from the conductor,he replied. But the conductor refused to refund the charges. If this is their attitude we can expect from them one day a direction " Today the bus trip cancelled. So everyone can go to Mysore bus stand at your own expense. " Most of the travelers are passive. They are not ready to take risk to oppose. It is the manure for the KSRTC. Everyone should approach the Consumer court for the excess paid + for a compensation amount . Only Rs.100/- and paper work is the expenses. An Advocate's service is not necessary. To day I will give a notice all the opposition party's including the bus conductor KA 09 F 2968 through KSRTC and to the booking in charge. ( My ticket No: 5521169 PNR: Z92917799 dated 10/11/2007.)

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Peter
, CA
Oct 12, 2007 3:48 am EDT

When you make a transaction using a credit card it is the safest way that NO ONE can cheat you. As a Customer you have a mechanism to dispute the transaction. When a dispute arises on a transaction the Bank/Issuer of the Card will contact the merchant asking them for the receipt of the transaction which obviously in your case KSRTC will not be able to provide and hence you will be credited the money. Where the transaction is in dispute you do not have give the interest on those transaction amount till it is solved either ways and if it is against you only then you pay interest. GLTA...

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jay
,
Oct 01, 2007 11:07 am EDT

i too had the same problem in bookings and lost more than Rs. 1400 in two attempts. no response from the email id given in their website. my credit card bank is asking me to send s fax with all details to dispute the transactions. will inform here if i get any success from my bank's side

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Jebin Mathew
,
Sep 25, 2007 12:23 am EDT

Dear Friends

i also had the same experience of money debited from my account. So please do the same to get back your money.

Call : [protected] ext: 283
Contact Person: Rizwan

Give him the Ref No and he will be able to help you.

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12:00 am EDT

Karnataka State Road Transport Corporation [KSRTC] Charged from credit card but tickets not booked

Re: KSRTC

Through this mail I want to bring to your attention, high amount of irregularity in the payment. I had tried to book tickets from Bangalore to Mangalore unsuccessfully on 28th April 2007 with my ICICI Credit Card . I tried it two times but the bookings could not be made. But still I found that payments have been charged twice from my credit card.

Ultimately tickets were booked by using HSBC card with PNR no Z01076281. Even these tickets were canceled on 5th May 2007. I am yet to receive any refunds for this either. My user name in KSRTC profile is ashishmalik1982

Kindly look into the matter urgently as I am charged with 1680 Rs in the ICICI credit card where the tickets have not been booked at all and Rs 840 in HSBC card where tickets were booked but canceled later on.

Also the promised 50% refund of the canceled ticket has not come in the HSBC credit card (No is [protected]).

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manikaur
, IN
Jan 08, 2010 10:18 am EST

Dear Team,

I booked the below tickets online through http://ksrtc.in/ and got the failure message where as the transaction of Rs.3588 got debited

from my friends ICICI credit card (Archana Sharma).We called 080-[protected] - 283. number, given on site but got the response as wrong number.

The transaction number of ICICI credit card transaction is : [protected].

*******************
The contact numbers shared on internet are not responding.Mail ot failed for 5 times (on all the available mail-id's) and all the phone numbers are invalid.
*****************

Karnataka State Road Transport Corporation
Reservation Counter
Advance Reservation Counter
Chennai
Chennai 044-[protected]

gmtraffic@ksrtc.org

onlinerefund@ksrtc.org,

Regards
Maninder
user id:manikaur

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Sameer
,
Apr 10, 2008 4:25 am EDT

Me too facing the same issue.
Charged for a failed transaction..for a ticket from Bangalore to Dharwad.

I have already sent the mail to 'awatar@ksrtc.org', and no response till date.

Do Kindly tell me the as to where i should send a request for my refund?

Looking at the above posts from different users,
I strongly urge to deal with these kind of matters in a stern manner.

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saeka
,
Apr 07, 2008 11:24 pm EDT

Even i was chharged for a failed transaction..for a ticket from manipal to bangalore.
it was charged 2 times..one for the actual transaction & another for failed transaction.i remember that there site has a email id were we need to send a mail for refunds, but now i cannot open the genral info & other section in the website.

kindly tell me the email id where i should send a request for my refund.

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12:00 am EDT

Karnataka State Road Transport Corporation [KSRTC] Duplication of tickets to passengers

We traveled from Thirthahalli to Bangalore on 13th May 2007 by KSRTC Rajahamsa Bus running from Agumbe to Bangalore. I had booked the ticket on 3rd May 07 thru e-booking for seats 1,2,3 &4 from Agumbe to Bangalore. In spite of the tickets being reserved by me, the conductor had issued the tickets to some other passengers for the same seats. Upon my arguing with him for my seats he mentioned that since we did not boarded the bus at Agumbe he thought that we have cancelled the booking and allotted the seats to others. He went on arguing even though he knew that it is his mistake and probably he had collected money from those passengers and might not have issued the tickets. He was very arrogant and adamant in his response & talks with us and he was behaving as if he owns that bus. I understand that if the passenger does not board the bus in next point from the boarding point, only then those seats can be allotted to some other passengers and not immediately at the boarding point. Bus Regn. Number is KA01-F8058 and Conductor’s name is Kumarappa.A.K. & his Staff Code is 2607.

The sad point is out of 4 of us, 2 were ladies and all 4 of us had to travel standing till Shimoga. At Shimoga 2 seats were allotted to us and rest 2 traveled standing up to Bangalore.

Even though I called Thirtahalli Police station they did not respond at all.

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Karnataka State Road Transport Corporation [KSRTC] - No refund received!

I travel occasionally by KSRTC (Karnataka State Road Transport Corporation) and it was a welcome relief that they started offering online booking service (www.ksrtc.in). However its sad to see that they have absolutely no customer service contact (no telephone number and email id for refunds bounces back!). Recently while booking tickets due to some...

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Karnataka State Road Transport Corporation [KSRTC] contacts

Phone numbers

+91 804 959 6666 +91 776 099 0034 More phone numbers

Website

www.ksrtc.in

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