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1.3 1650 Reviews

AirAsia Complaints Summary

132 Resolved
1516 Unresolved
Our verdict: If considering services from AirAsia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AirAsia reviews & complaints 1650

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Newest AirAsia reviews & complaints

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R
6:38 am EST

AirAsia baggage charges

Dear sir, I booked the ticket from Melbourne to Hyderabad on 13th Oct 2015, previously I didn't buy any luggage. But at the last moment I decided to take 20kg, the staff on counter told me to buy online for AUD 61.00 which I did, but they told me that they can't see anything on computer and charged another AUD 238.00 for same luggage. After couple of minutes I checked my bank statement online and both the transactions were approved . I informed the staff but they said they don't have the authority to refund. I wrote this to Airasia they came up with the story that I bought the luggage after check in. I simply asked a question if that was the scenario how come your system allowed me to buy... If it has allowed than it is your fault not mine . They only want to refund AUD 61.00, which is not fair. This is simply ripping off. Kindly resolve the matter sir, your help and guidance will be highly appreciated. Regards Sanjay

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Wendy86
, MY
Nov 24, 2015 8:30 pm EST

Hi, I met the similar problem for baggage charges.
I book the flight tickets during promotion period from KUL to MEL, during the booking period too many people access to the websites.
I failed to used computer to purchase the flight tickets, results I'm using mobile phone to purchase the flight tickets.
Before made payment, I have confirmed I'm purchase 25Kg for depart and no luggage check in for my husband and same way return from MEL to KUL is 25kg of luggage. When the transaction done, the itinerary show that I purchase 25kg + 25kg for depart flight and no luggage check in for returned. This similar problem happen for my two booking records. The operator admin that due to their system errors, but they can't help on this. Request me to purchase another return luggage weight.
This is not fare to consumer, this mistakes happen to my two booking tickets (2 round trips that use mobile phone purchase seperately).

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J
1:51 am EST

AirAsia unable to contact anyone

I have already lost 3 tickets to Bali from Perth due to the death of my mums brother ...unable to get in contact with anyone to change flight manage my booking kept dropping out etc ...booked with other airline to go to Bali but now with the volcano we are unable to go so with our flight from Bali to Perth with Airasia on Friday the 13th November 2015 how do we get a refund ? Have rang Bali but with no luck also have rang the number in Australia and the man didn't even know where Bali was? Can someone please help me

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1:47 am EST
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AirAsia fraud / cheating (they are not refunding my money back)

My complaint is, as I have applied for an air hostess in air asia airline, they asked me to send all the documents and asked to pay registration fee which is 6600/= pkr through easy paisa on n. I. C number that they provided me, later on again they asked to pay deposit which is 20000/= pkr with same procedure and they said deposit the money before interview date which was suppose to be 20th oct 2015 but they did postponed the interview and didn't given a new date for the interview, after waiting for long time for interview date I decided to quit because my money was bound with them and I need it back for other purposes. I sent them mail to refund my money as they had assured me that all the money will be refundable, I have their email records where they have mentioned many times that all money will be refundable, now they are asking me to pay 2550/= pkr for penalty of cancellation. My question is that why they haven't informed me earlier about penalty, even I am ready to pay penalty and I have asked them to deduct from my amount and send me remaining money but they said sorry it is not our procedure you have to send penalty first then you will get back your money. Please suggest me what I should do with them. They are totally fraud, I do not trust them.

Read full review of AirAsia and 2 comments
Update by humera1
Nov 12, 2015 7:59 am EST

firstly thank you so much for your response, if i have been tricked by third party you have to take action against them as they are spoiling your company name. There are many others who are been cheated by third party and you are suppose to find out who is doing this and ruining the airline name.

Thanks and regards.

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Kuaci
, MY
Dec 07, 2015 12:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

Just be wiser next time. Your money is gone with the wind.

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Kuaci
, MY
Nov 11, 2015 6:44 pm EST
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Air Asia interview you no need to pay money. You have been tricked by a third party.

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L
8:01 am EST

AirAsia double booking

I tried to book a flight with air asia from bangkok to chiang rai for 22nd november 2015. The website kept dropping out and eventually I got to the end of the booking and entered my bank account details and the website dropped out once again with no confirmation of the booking and no email to confirm the booking, which I have always had in the past. I attempted to rebook this flight today and got through. I went into manage my booking and noticed there was a double booking as the first one had been accepted. I have tried to contact air asia via their eform which would not allow me to send when I pressed the submit button. I also sat waiting on the chat line for 2.5 hours up until just before midnight and when I finally got through, in the middle of typing my complaint, it also dropped out "due to inactivity". The flights reference numbers are qyfz2f and lcqr5m for the flight at 13.55 departing bangkok for chiang rai. There doesnt appear to be any other way to email air asia apart from twitter which would not send either.

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3:55 am EST
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AirAsia issued wrong ticket (bj2f7e) because of system error

BJ2F7E premium flex return kul-melbourne. Decided to change date return from Nov21 to Dec 14th, instead of premium flex return customer service gave me low fare ticket at a higher price, not the price quoted to me. When i call back and inquire " oh so sorry the system made an error". That was it. I do not think you are the best airline in the world. Your customer service cannot speak English for one and when your system makes an error even then customer bears the brunt of your mistake. I have written a complaint which i know no one will answer. Success must come with a little sense of integrity. I do not want anything just a simple explanation will suffice. I respect what Tony Fernandes is doing but along the way his head is always in the clouds, about time you come down to your grassroots and see the mess your company is in. Get the complaints looked into rather then brushing it under the carpet. Its not the awards that make your company it's us...the people who trust your airline and now i for one have lost the trust.

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R
3:04 pm EDT

AirAsia airasia - poor customer service

We booked a flight to Macau last April. Air Asia changed the flight schedule without informing their passengers. Luckily I accessed their website to modify my booking. When I called their customer service to verify the new schedule and to request to re-route the flight since it was too late for us the to make necessary change with our accommodation and other services that we booked online ahead of time without being charge for cancellation fee. They offered to rebook the flight to 2 days earlier than the original which will not work for us. I know their refund process is terrible and when I asked the supervisor about my request she said she will send an email to her manager and ask me to follow up after 24- 48 hours. When I follow up after 2 days there is no documentation in their system that I did call on that day and ask me to fill out an e-form which I did. But now I get an answer "We cannot do anything about it".

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7:51 pm EDT

AirAsia to find my luggage

20/09/2015
forget to put sticker to the luggege
the client form klia2 to thirchirappalli civil airport india.
i would like to return the missing luggage to thirchirappalli civil airport.
for further details can contact to this num +[protected]

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marievasu
, IN
Sep 23, 2015 7:55 pm EDT
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please return the missing luggage to thiruchirapalli civil airport on the 20th sep 2015
for this moment i am in india in thiruchirapalli and can contact me +[protected]
mohd yusof
thank you

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A
11:21 am EDT

AirAsia wrong tickets issued

I had booked 2 tickets from Bangkok to Phuket for Nov 2015 but when i got the ticket it was for the month of September, i had filled some 10 e forms, wrote to the nodal officer followed u p for 15 days still no positive response. is 5 k such a big amount for a brand like Air Asia, is 5 K is more than the customer satisfaction for you guys?
i asked for the refund, you straight away said no for it, when i said ok i will pay the fare difference you can change t he dates, i got a response that i have to pay a change fees which is way high than the MRP of the ticket, its really a disappointment from such a brand.
i Need Help to solve this matter, plz do some thing about it...

you may contact me @ [protected]
my id is 123.[protected]@gmail.com and booking no is ZC9P4P

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R
2:49 am EDT

AirAsia after 4 months still not see my refund

I had cancelled my AirAsia Card since June 2015 and have been informed the following via email:-

"In regards of your cancellation request, please be noted we will proceed your cancellation and refund all the balance in your account to the mailing address you have provide us via cheque.

Please also be reminded that refund process would take up to 30 working days for it to complete."

I sent an email to askbig.[protected]@tunemoney.com asking for status on 25th Aug 2015. No one attending my case. I sent an email on 1st Sept 2015 asking for a status again, Finally someone called "Aaraf" replying my email telling me that they will check on it..AND That's it - No news from anyone of them.

Sending another email on 7th Sept asking for the status and outcome again. 1 week later 14th Sept "Aaraf" replying my email with the following:-

Please note upon checking, your mailing address in our system is:-
XXXX XXXXX

Please reconfirm with us whether the mailing address is correct and we will be arranging a cheque refund for you.

THAT'S WHAT I HAVE BEEN TOLD FROM THE INITIAL EMAIL ON JUNE! AND RIGHT NOW THEY ARE AGAIN TELLING ME THEY WILL ARRANGING THE REFUND TO ME AGAIN!

Till now, , I yet to received confirmation from them!

What kind of customer service it is?

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Pang Sook Cheng
, US
Sep 15, 2015 2:53 am EDT

My Contact: psookcheng@yahoo.com

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A
11:34 pm EDT
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AirAsia did not allow to occupy paid seats

Hi team,
I paid for the hot seats for my parents travelling from kul to mel, so that they can get more leg space, and travel hassle free.
Flight: d7-212
From: kul
To: mel
Date of travel: 9th sep 2015

However, in flight they have been refused to occupy the seats by the crew team. When asked for the reason, they have been informed that this is due to security reason. When my parents said they paid for those seats and if there is any such concerns airasia should not sell these seats online, the crew team was finally about the call the security.
My parents have been pushed to an ordinary seat and they called a different person to seat there, at the hot seat. After my parent's arrival at melbourne airport, I have talked to the airport authorities to know more about the security issue (Which apparently applied to airasia only) , I have been given some points which do not apply to my parents.
My understanding is, this is a clear case of discrimination by airasia.
This is very much to do with self-respect, for my parents and myself. My parents travelled in other airlines and never faced this kind of issue. If known, I could have booked tickets in other airlines.

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4:51 am EDT
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AirAsia partiality shown at the check in counter and staff very rude

I was travelling from Chennai to Kuala Lumpur on the 31st August 2015, I checked in at the airport at counter no 40 the staff name was Mahalakshmi, after checking my pre booked baggage I was asked to weigh my hand carry which weighed 9.5 kgs, then she asked me to reduce 2 kgs I told her I don't have any laptop bag but still she insisted then I have no choice I reduced 2.5 kgs from my hand carry and passed to relative weighting outside, After that I noticed the other passengers were allowed to carry more than on hand carry with a weight of more than 10kgs, I asked about it at the counter then she told me to refer to a man standing next to the counter whom seem to be their supervisor. I approached him and said to be fair to all passengers but he was very rude to me and said its their decision, if I want can board the flight if not I can take back my baggage and shouted to me. After that while boarding the flight I noticed many passengers carrying 2 hand carry which will definitely weigh 10kgs and one man was carrying 3 hand carry, I have took pictures of all the evidences, I was not allowed to take pictures with the flight. I could not remember the supervisor name but he he is a Srilankan guy. My concern is why partiality is shown to passengers, rules are not common to every one, the supervisor should be inquired, if needed I can travel to Chennai at my own expense to explain to Air Asia Management.
I hope the supervisor will be punished for his rude behavior and the rules be followed.

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9:47 pm EDT
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AirAsia no response

E-form enquiries I was filed without any result:
cas-[protected]-6dqbfs crm:0001391 dated 01aug2015 11:06am
cas-[protected]-wsm59x crm-0001933 dated 17aug2015 10:05am
cas-[protected]-46csoh crm-0001019 dated 17aug2015 10:21am

To make sure this issue is being resolved failing which it leaves no other alternative to approach consumer council authority to make it public that all the 14day commitments promised in writing remain just in writing and to make it clear to general public to be more alert with choosing right travel modes within the region.

Jeevan lachmandas sharma

Passenger flight air asia-ak130 27jul2015

Hong kong tel: 6699 6310

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4:59 am EDT

AirAsia cancellation of ticket and refund

I have submitted my complaint and cancellation through their E Form which replied and said they will contact me in 5 days. I never from hear them since. I tried contacting them but to no avail. Went to one of their Air Asia customer office in Town but will submit my request for a fee. It is a reap-off! Air Asia has no intention to refund anyone. Do not fly with Air Asia.

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9:00 am EDT

AirAsia flight delay (5 hours)

I have booked a flight with Airasia from Bandar Seri to Manila through Kuala Lumpur (14/7/2015) and return ticket too (21/7/2015). From Bandar to Manila we had a 3 hours delay which was fine as it was a vacation so no rush. The airline got sandwiches for all passengers while waiting and that was all. No apologies even!
On the way back on the 21st of July, we received an email very late that our flight from Manila to KL is delayed (we were already at the airport). We tried to reach the person in charge, he said i will check and get back to you. Waiting for an hour, he came back informing us that the flight was delayed for 5 hours and we will miss our next flight from KL to Bandar Seri so we need to have a lay over till next day for the next flight. I started to shout as he was very cold-blooded not even giving options. I had a meeting next day at the company so i booked another ticket through Royal Brunei ti catch my work and Airasia did not even accept my request to fund the ticket back! my email is: moataz.[protected]@bakerhuges.com .

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9:45 pm EDT

AirAsia poor response to a request requiring document

I have twice asked Airasia to supply reasons as to why 2 flights were rescheduled. This information was required in order for me to submit insurance claims for out of pocket expenses. Each time I receive an automated response claiming that my request will be answered within 5 days. Well, it is now 12 days later and I'm yet to be provided with the appropriate information.

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3:55 am EDT

AirAsia poor customer service & refund policy

I booked a flight to Manila at 16 July 9.15pm which was cancelled. I am complaining about how the event was managed and poor follow up refund procedure.
There was no system in place to coordinate 100 passengers in the waiting area whose flights had been cancelled. This was not only poor service, it was also a health and safety hazard.
The customer service personnel kept apologising, but were poor at keeping passengers informed
and of expediting procedures to move people into other flights or the promised hotel.
There is no clear information, either from your people, website or on live chat for refund
procedures.
The whole event has been shambolic. I would like a refund and not a credit note for the flight, as I
will be returning to London and will not be using your service in the next 3 months. I also want an
apology for the inconvenience caused, for the holiday I booked for my dad ruined and the additional
charges I received for hotel cancellation/travel back home.
I will be publishing detail accounts of the incident everywhere I can

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10:01 am EDT

AirAsia boarding denied

Airasia denied me boarding under p. N. R :w91dxl on 08/07/2015 in its flight no. I5 2771 for guwhati from new delhi with boarding pass and seat no-5d alloted to me and security check cleared at t3 airpot, new delhi. Thus as a result I was made to purchase fresh ticket to travel to guwhati by vistara airlines under e. Ticket no.[protected], sec:0014 causing great discomfort and inconvience as my self being suffering from hypertension and diabetes.

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1:44 am EDT
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AirAsia flight out of bali

My son has been stuck in bali since saturday, and was told no flights back to melbourne until 22nd july, He has tried calling air asia several times and so have i from mlebourne to try and help. i cannot get thought online or via phone. No one knows whats going on and when flights are starting again, however was told one flight left and there were plenty of seats vacant ? jetstar and virgin are putting on extra flights to get people home but no word from Air Asia. Would like to know whats going on, have even face booked them a message and they tell me to go on twitter ? not everyone has twitter. I think this is totally unexceptable for Air Asia not to tell there PAYING Customers whats going on and when they can go home!

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12:25 am EDT

AirAsia medical refund not given

My partner and I were supposed to be flying to Bali for my 22nd birthday on the 18th-24th July via Air Asia. Unfortunately, 4 weeks ago he had a shocking accident while working (he is a heavy diesel mechanic). While working on my car a spanner slipped and went through his eye causing him to go blind. He was in hospital for a week and is still in and out every week and will need two more operations to see if he will get any vision back (best case 10-50% back after a cornea and lens transplant). The surgeon has informed us he cannot fly for over a year due to the pressure it will cause his eye, therefore we have needed to cancel our holiday.

The reason I am writing this is because I have tried many many time to contact Air Asia for a refund for our flights over the phone and email. They have been incredibly unhelpful, rude and not listening at all. They have given every excuse as to why they wont refund us and will not help us at all. I supplied doctors note and explained our situation so many times but they just do not care. I will never ever book a flight with this airline again, the are the most rude and pathetic airline I have EVER dealt with! So unhelpful and just take money with no remorse whatsoever! the $1000 or so we spent on flights could go towards hospital bills, we told them that also and they did not even bat an eyelid! I'm am outraged and this airline!

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say it as it is
Yakima, US
Jul 09, 2015 12:36 am EDT

First of all someone needs to report your boyfriend to the cops for having a relationship with you(a child). You are a child, only a child would mistake being told no as rude. They don't know your boyfriend but you do, what is your excuse for caring more about getting a refund than your boyfriend. It shows that money is more important than your blind boyfriend.

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1:32 am EDT
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AirAsia air asia is fraud company

I am director well renowned travel agent in new delhi (our company is an iata, from last 17 years and we specialised out bound tours and domestic tours both with staff strength of 40 people with 5000 sq ft office in new delhi), last year I made some groups form them for bangkok - phuket - bangkok, and they were scheduled for june 2014, and delhi bangkok delhi groups were done in indigo, there were curfew laid in bangkok in last year june and there was road march where all the people were on roads and there was lot of fights between police and local public, this curfew remained for one month, I have all the advisories from thai tourism saying that it is not recommended to travel to thailand, I gave one letter to indigo and also one letter to air asia to cancel all groups on nil as in this scenario no one will travel to thailand, indigo air lines is so good they cancel all bout groups with no penalty but air asia is total fraud they confiscated all my money by saying that we don't care if some one goes or not till the time our flight flies we will not cancel any flight, being very old in travel line and director of one of the renowned company in new delhi according to my experience no airlines in the world will do this, I will advise all who so ever is reading my article don't risk your money on air asia if you are in any problem I am sure all airlines will help but air asia will not help,
I got my all bookings through there gsa, track india and mr pankaj did my all booking, this office is in new delhi connaught place,
And also I asked there gsa to give me the email id of your ceo they refused by saying that sorry they cannot provide

Sameer whig
Director
Samaara travels
Ph: [protected]
Email-id: [protected]@samaaratravel.com

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AirAsia In-depth Review

Company Overview:

AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.

Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.

Flight Services:

AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.

When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.

Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.

Booking Process:

AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.

With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.

Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.

Customer Service:

AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.

The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.

AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.

Pricing and Value for Money:

AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.

What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.

Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.

Safety and Security:

AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.

Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.

The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.

On-Ground Experience:

AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.

Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.

The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.

Partnerships and Alliances:

AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.

Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.

Sustainability and Corporate Social Responsibility:

AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.

AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.

User Reviews and Ratings:

AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.

Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.

When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.

How to file a complaint about AirAsia?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.

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Phone numbers

+60 160 085 8888 +1 (844) 727-4588 More phone numbers

Website

www.airasia.com

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