My complaint with AirAsia is more serious. In July this year I was charged four times for the price of just one air ticket. My phone calls to the Philippines office of Air Asia all went unanswered and the expensive overseas calls to Kuala Lumpur were put on hold (one for 32 minutes). Not once was I able to get any reply.
When in Kuala Lumpur I managed to get to see a harassed finance officer from AirAsia and he agreed that, apart from the one correct purchase, one more had been mistakenly deducted via my Debit Card. But, although I was able to show him the other two disputed items on my bank statement, he denied that Air Asia had ever made these extra deductions.
A few days after this I received a further bank statement from my UK bank indicating eleven irregular deductions in my account. I have never revealed details from my Debit Card to any organization apart from AirAsia, so this would appear to indicate that the company has an officer who is operating criminal activities using details from customer's cards to line their pockets.
My strong advise to you is do not purchase AirAsia tickets on Internet.
Apart from the above criminal activity, AirAsia has a very poor customer-concern department. It is one of those appalling organizations that make it clear that once they have your money they do not want anything more to do with you. The total failure of their Philippines office to answer a phone call, their policy of putting all phone queries on hold, their inability to accept that there is a criminal element working in their company, all make for an organization to avoid.