Complaint Rating:

Company information:
Calgary, Alberta
Canada
Phone: 403 225-0673

You have taken my air miles away.
I had 24033 air miles and they are now gone.
Your customer service rep advised an email was sent Apr 8-08 advising me.
You have my email address, my phone number and address on my profile (still there today).
Why did you not give me a more recent alert that you were going to take them.
These are valuable to me, and this is tantamount to theft.
I want them back. How can you possibly justify this. Who got my air miles?
Where are they going with them? What rewards are you or someone else getting for them? This is absolutely ridiculous, and no way to treat a customer.
I am requesting a reply, and a return of my air miles.