Complaint Rating:

Company information:
Air India
7 Beechway, Bexley
Kent, England
United Kingdom
Phone: 07769 712 373

On 12 September 2009 I paid £590.00 for a direct flight to Amritsar with Air India, via Eagle Travel in Coventry.
I had orignally reserved a seat with Jet, but as there was a stop over in Delhi and as I was travelling on my own for the first time, I decided to pay extra and travel with Air India as the flight was direct and a better option for me.
When I arrived at Heathrow airport on the date of my travel, 1 Oct 2009, to my utter disappointment, I was told that there would be a stop over in Mumbai (flight no. AI0130 BOM & AI1188 ATQ).
My husband and I told the check in assistant and her supervisor that we were not happy with this as I was travelling on my own and required a direct flight. They did not give me any other option and I had to board the flight.
Due to the stop over, it added a futher 5/6 hours to my journey which was very inconvenient and I was caused a lot of stress.
I would like add that security on the flight was poor, the flight attendents did not check thoroughly if seat belts were on or if bags were placed under the seat infront of you. Also I pressed my call button twice for at least 10 mins and no one came to help me, in the end, I had to get up and find one of the attendents. I have flown on many occasions with different airlines and can definately say, I would never fly with Air India again or recommend it to friends or family.
I look forward to receiving compensation and an apology from Air India.