Complaint Rating:

I received a letter from someone named Dejan Dumik regarding a letter of complaint I sent not too long ago. After a trip to Paris for business on Air France it was discovered that my luggage was not on the flight with me. Once I had reached my hotel I was told that the luggage would be delivered that evening. That did not happen. I was then told on the next day that it would come at noon. That did not happen. Then I was told it would come at 16:00 h. That did not happen. Then I was told it would be shipped to me and that they were “sorry” for the inconvenience. As I had another stop to make and I did not want to go shopping at H&M for 100 Euros worth of clothes to get me through my trip I went to the airport and picked up my bag. As a result I missed my scheduled train and had to stay in Paris another night. (It was to Germany and trains don’t run that often to certain countries.) Through my frequent traveling I was able to procure a deal with a hotel that was relatively inexpensive and I took a train the next day... no appointments missed. All of this came to around 100 Euros, which, according to the nice young lady that helped me at the Air France Baggage counter, was the amount that would be covered by Air France should I not get my luggage when I was told I would.

Dejan Dumik wrote me and told me about some obscure Article XV. That is unacceptable. When the largest, or one of the largest, airlines in the world bickers over 100 Euros there is a problem somewhere. Had the service run as it should have; had I received my bags when I was told I would receive them instead of getting the “run-around” I never would have had cause to write a letter or go to the airport to get my baggage. Now, Dejan Dumik has my receipts and has the nerve to tell me I can’t be compensated for my time or the inconvenience.

This airline sucks, and that's putting it nicely. If you have the choice between Air France and walking... I would advise walking... you'll be sure to arrive tired and hungry but with your luggage and a fresh change of clothes!