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Air Concierge Complaints Summary

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6:12 pm EST

Air Concierge Dishonest travel agent

I contacted international travel network/air concierge/ ASAP tickets in hoping to get a good deal on a plane ticket to Cebu, Philippines and a slick woman name Kelly helped me out. I did not buy the ticket because I wanted a return ticket with the longest possible date and their computer can only go as far as 11 months so I decided to wait a month. But the following week, Kelly emailed me and gave me a very good deal from Florida to Cebu(round trip) for $1, 202.90. She emailed me the details including the lay overs, etc. Once I paid the ticket, it was not from Florida to Cebu BUT from Florida to Manila. Theres a 1 hour by flight difference. This woman is very slick and dishonest, she made it look like a very good deal so I will buy it when in reality the ticket to Cebu costs over $140 more. After I paid the ticket, I found out that it was to Manila, not Cebu. So I immediately dispute it within 2 hours since I paid by paypal. The company didn't reply thru paypal but Kelly emailed me a week after stating she's sorry for the misunderstanding and theirs nothing she can do because it's already over 24 hours. I explained to her that I refuse to go to Manila due to safety reason, the arrival is at night time, in order to change flight from international to domestic, I have to take a taxi with 2 60pounds boxes, safety reasons because I don't want to get rob or even killed and this past 2 weeks, their are numerous news that airport workers have been planting bullets in passenger bags so when they go thru airport security, the bullets would appear and the workers can ask large amount of money in exchange not to file criminal charges. Basically, Philippines is a very dangerous country and specially in Manila. Me and Kelly had been emailing back and forth wasting my time and at the end, she decided to indirect tell me that theirs nothing she can do about it so I filed a complaint to the better business bureau. Within the next day, she emailed me and tell me that the company will reimburse me for my round trip ticket from Manila to Cebu, plus taxi fare and the kilos for the boxes I am carrying BUT only if I can provide the receipts. This woman is so insulting, this is not about money, this is about safety!

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Is Air Concierge legit?

Our verdict: Complaints Board's thorough examination reveals Air Concierge as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Air Concierge stands out for its commitment to quality and security. Clients considering Air Concierge should delve into its customer service record to gauge compatibility with their expectations.

Air Concierge earns 91% level of Trustworthiness

Perfect Trust Endorsement: Air Concierge achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Air Concierge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Airconcierge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Airconcierge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Air Concierge as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Air Concierge appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • Airconcierge.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The airconcierge.com may offer a niche product or service that is only of interest to a smaller audience.
  • Air Concierge protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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