I also have this problem. AA sucks big time! I bought my ticket (local destination in Malaysia) online, suddenly the system hangs just about when I want to make payment, I refresh and it seems ok. So I proceed. Later I found out the date has gone haywire. I read it somewhere, others that have been with similar problem they made complaint to AA, but instead AA blame us not reading the confirmation details properly when we make the payment. So it is totally our fault and we have to bear the cost of our loss and the penalty fee for changing the date. My question is, how come their system is so lousy and unreliable and we have to pay extra for that? If the system is defaulted somehow when it refreshes, it should defaulted to the date that we choose in the system, not simply any other date that we've never keyed in, right? I'm doing IT, and this kind of system error is really absurd. Either their programmer is stupid or, it is actually a scheme to cheat consumer like us to pay more. I'm doing most of my monetary transactions online, paying the bills, purchasing from ebay, cash transfer etc etc... but never encounter this kind of error during system glitches. The system should void the transaction or at least highlighted that there is changes to the initial details and whether we want to proceed with the changes. I've complaint to their customer service and they still put me on-hold. Isn't that sweet? I think I'm gonna broadcast it to the newspaper. The title should then be " Air Asia; now everyone can fry".