Complaint Rating:

Company information:
Victoria
Australia

ON 25 SEPTERMBER 2009, I was taking the air asia flight from TIANJIN to KUALA LUMPUR, AIR ASIA FLIGHT WAS DELAY FOR 4 HOURS AND CAUSE ME NEED TO STAY AT MALAYSIA FOR 1 NIGHT WITH OUT BOOKING ANY HOTEL. THIS IS MY FIRST TIME TAKING THIS FLIGHT WITH THIS PROBLEM. I WAS TRAVELLING WITH MY MUM AND 2 OF MY DAUGHTER BELOW 3 YEAR OLD AND MY WIFE WHO WAS PREGNANT FOR 5 MONTHS. WHEN ASKED FOR HELP AT THE COUNTER R68 WITH ACCOMODATION PROBLEM, THEY REFUSE TO HELP ME AND WHAT EVER THEY HELP TO LOOKING FOR WAS VERY FAR FROM AIRPORT, IF NOT WAS REALLY EXPENSIVE TO US. BECAUSE EARLY MORING 5 PM WE NEED TO GO TO AIRPORT AND WE ARRIVE AT MALAYSIA WAS REALLY LATE AT NIGHT. AND THEY JUST TOO RIDICULAS DOESN'T LIKE TO OFFER ANY HELP AND MAKE US MORE TROUBLE BRING US TO THE POLICE STATION AND THE STAFF WAS REALLY RUDE ASKED THE POLICE MAN TO MAKE US BAD RECORD, TOLD US DON'T COME BACK TO TAKE THEIR FLIGHT ANYMORE AND ALSO TOLD US THAT DON'T WANT TO SEE US AT MALAYSIA ANYMORE. I MEAN THOSE STAFF WAS REALLY HURRIBLE WITH THEIR ACTION. THE STAFF WAS REALLY UNREASONABLE AND DOESN'T PROVIDE GOOD HELP TO US AND HE ALSO RUN OUT FROM HIS COUNTER AND COME OUT WOULD LIKE TO HIM ME AT THE FIRST PLACE. LUCKILY THE OTHER STAFF WAS STOPPING HIM FROM THAT. AND THEY STILL BRING ME TO POLICE STATION AND ALWAYS SAID I SIS VIOLANT BUT ACTUALLY HIS STAFF WAS THE ONE, WHO DID THAT PROBLEM.
I WAS REALLY DISPOINTED WITH THIS FLIGHT. AND I ALSO PROMISE I WILL NOR RECOMMEND ANY ONE TO TAKE THIS FLIGHT ANYMORE AND WHOLE MY FAMILY AND RELATIVE WILL NOT TAKE THIS REDICULAS FLIGHT TOO... BAD... HORRIBLE ...