Menu
Agoda Customer Service Phone, Email, Contacts

Agoda
reviews & complaints

www.agoda.com
www.agoda.com

Learn how the rating is calculated

4.2 5629 Reviews

Agoda Complaints Summary

66 Resolved
1141 Unresolved
Our verdict: If considering services from Agoda with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Agoda has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Agoda. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Agoda reviews & complaints 1231

Filter reviews by rating
5
4408 reviews
4
1 review
3
1 review
2
2 reviews
1
10 reviews
Sort by:

Newest Agoda reviews & complaints

ComplaintsBoard
P
7:58 pm EST

Agoda agoda advertised hotel room images look nothing a like real space (booking id [protected])

I have book 3 nights at the Harbour Plaza North Point hotel in Hong Kong with the booking ID [protected] for Premier room Via Agoda.

The photos advertised on the internet is for a brand new renovated room, however the room that was given to me from 6th Jan - 9th Jan 2017 was infact a very old room? The advertised room look nothing a like of the real room. This is a fraud in advertisement and has mislead the consumer.

I have attached 4 images ( 3 real photos taken at the room that was given to me and 1 of the advertised). As you can see there is a big difference in room quality between the advertised compare with the actual real room space.

Not happy at all Agoda

Read full review of Agoda
View 0 more photos
Hide full review
ComplaintsBoard
R
7:25 pm EST

Agoda do not rely on agoda’s price guarantee

Agoda do not honour their price guarantee. They keep promising refunds back to your credit card and after months of waiting they offer to redeem points instead. Even the points to redeem were not enough to get a discount off a later $700 booking. I finished up changing over to Hotels.com to get the 'stay 10 nights - get one night free' bonus. Unforntunately I missed out on a lot of bonus nights with Hotels.com because I stuck with Agoda even though I was only going to get the same price as Hotels.com, but without the Hotels.com bonus. Stupid of me to support a company that doesn't want to support me. It is Agodas objective that any charge back claim will not proceed because you run out of days to fight it. Agoda is the same company as the more expensive Expedia, so I now avoid both.

Read full review of Agoda
Hide full review
ComplaintsBoard
L
1:20 am EST

Agoda reservation

I booked a hotel, 2 rooms at hotel arjun in haridwar, india, through agoda. Booking ref: [protected].
When my party arrived on 8/12/16 I was told that there had been no bookings made. The manager informed me that they did not work with agoda anymore due to payment issues, and that there had been no room booked. This was very upsetting and stressful for my party. The hotel was nearly fully booked, but one room was available at a higher cost, which my party had to share.
Agoda have taken the money for the booking from my account, I can provide details, I also have a written signed statement from the hotel explaining that there was no reservation made by agoda.

Read full review of Agoda
Hide full review
ComplaintsBoard
S
4:20 pm EST

Agoda price increase without notice

Further to my 4 th email that nobody has responded to again, booked 4 rooms in Hotel fortune Mumbai . Rooms were re booked out without notice . You took my money £254 for two nights 4 rooms, then you replaced the accommodation for us with a flea pit, absolutely disgusting rooms that I wouldn't let my cat sleep in . And to top it all you took a extra £35 without my authority, unacceptable by far. Sent you 4 emails and still no response . Booking I.d [protected]

Read full review of Agoda
Hide full review
ComplaintsBoard
A
10:55 am EST

Agoda poor hotel service and lack of basic amenities like clean room, bathroom and bed-sheet.

I had booked Hotel Haveli (Jodhpur) vide Agoda from 01st Jan 2017 to 02nd Jan 2017. I had booked for 2 adults and 1 child ( 3 years). Agoda had billed for additional bed, which was not required since the child was too young to sleep on his own.

I had reached the hotel (with my family: wife and 1 kid) in the evening after a 7 hour long uncomfortable bus journey. I was allotted 3rd floor room. 3rd floor is only accessible with steep narrow stairs, the hotel does not have elevator, which was a worry for us, since we had a small kid, who could trip on those stairs and could injure himself seriously. We had requested them for room at lower level, which was refused stating there were no vacant rooms, which on further enquiry with fellow mates, found out to be false.
We were taken to dingy room with a musty smell of mold growing in the room. The wall paint were peeling at many locations. The bed-sheets were smelly and unclean. Basic amenities like, promised(during booking) intercom and tv were not working. Which was not the case with the other rooms of the same hotel. We requested the hotel owner to resolve the issues. He said the there is a cable issue, which may be taken up the next day. We further mentioned that the other rooms did not have the said issues, on which the owner asked us to leave the hotel in the middle of the chilly night with a 3 year old, stating that the rooms cannot be compared. In fact his callous behaviour became more evident, when he immediately sent the bell boy to remove our luggage for checkout. Such behaviour is unbecoming of a hotel owner. His lack of professional conduct was in poor taste. He appeared to be more interested in entertaining the guests of other nationalities. He appeared thoroughly indifferent to our concerns. He even challenged me to put up reviews against the hotel. He belittled our interest to stay at his hotel by his approach towards us. We managed to get partial amount refund from the owner. I request the Agoda team to refund me the full remaining amount since the service which was promised was not made available to us. We were forced to search for hotels at an odd time in a peak season, which was a horrible experience. We request you to please take immediate action.

Read full review of Agoda
Hide full review
ComplaintsBoard
B
10:51 am EST

Agoda the property/hotels description

Dear Admin of Agoda,
I would like to report you a complain about Raha Grand Hotel that we booked for 7 nights the economy double room (28th Dec 2016 to 4th Jan 2017) that costs me NOK 3, 321.85 (around THB 13, 780). My booking ID is [protected].
The bottom line is, nothing of what is stated in Agoda website itself about the hotel description nor the photos of Raha Grand Hotel in its hotel website (http://www.rahagroupphuket.com) itself is close to the real condition of the hotel. I took pictures of the real room we stayed and compare to the pictures they showed in the website. Using common sense, it is very obvious we were being fooled by the pictures. The real condition of hotel is very old, some mold on the wall, dirty elevator, poorly-renovated, and the hotel’s wall is so thin we can hear so much noises from room next door and from other floors such as man shouting, baby crying, some drunk men arguing at night, noises from the road traffic on the main road. Doors banging from other room significantly disturbed our sleep at night. In the end we only stayed 2 nights, and decide to search for other hotel that is more proper and better-maintained than Raha Grand Hotel.
I was very disappointed not because of the staff or room service but merely because I felt being fooled as a customer. I do not mind booking another hotel with higher price and I could have made better decision if only they put more realistic pictures and not giving false hope to its guests. Because of this issue we really had bad times of staying in Phuket and not enjoying what supposed to be our lovely NYE celebration in Phuket. I think Agoda as an ultimate booking website for majority of travellers should be aware of this issue and I hope Agoda can filter better information and should be stricter or even give a penalty for such hotel because it can mislead the potential customers.
When we asked one of the staff in the hotel (probably he is the manager) if we could refund at least half of what we paid he said it is not possible. And we asked if we could change to another hotel under the same group (Raha Gold Residence), he refused at first but eventually allow us to see the room. It was even worse than Raha Grand. Again they fooled people by putting beautiful brand new hotel when in fact the Raha Gold Residence is far worse than what exactly they put on its website (http://www.rahagroupphuket.com). I understand that the booking we made cannot be refunded and he also mentioned that it is the policy that hotel cannot refund it. However, as a manager who runs hotel and responsible for customer service, he should be ashamed of fooling the guests with fake pictures of hotel condition. It is clearly the hotel’s policy too delivering of what you have promised and meet every description that you have put on your website to the customer. Therefore at least he could put a minimum effort to fix it by refunding some money for the displeased customer.
I wrote this complain because I sincerely do not want anyone else experience the same as me, being fooled by Raha Grand Hotel. Please everyone do not book any Raha Group Hotel in Phuket. Do not believe anything you see in their website or any description they wrote. Avoid those hotels, you can find better and newer hotels with similar price around Patong area. I have done researchddd about it and compare most of the hotels. I really regret we had booked it for 7 nights and I will never ever return to this place again. I hope in the future no one will experience the same thing as what we had.

Read full review of Agoda
View 0 more photos
Hide full review
ComplaintsBoard
R
9:06 pm EST

Agoda booking no [protected]

I booked my trip Seoul for 5 nights thru agoda however I missed my flight so I immidiately informed agoda about it. I did not receive any response from the customer service team. When I arrived at the hotel on the second day of the booking, I was informed by the front desk that agoda already cancelled the booking, so I called the international 800 number of agoda, the customer service person did changed the booking so I was able to check in for 4 more nights, agoda even sent a new voucher, the following daw I got a message from the hotel saying I need to contact agoda beacuse they said agoda returned the money. They said agoda only paid for the first night (where I wasnt able to show up) and the second night. So they were able to cover my second night. I should shoulder the rest of my stay. I NEVER told anyone for a refund! So I ended up in the streets of freeing seoul looking for a cheaper place since they could not retrieve my money. I was totally humiliated at the hotel and I had to carry my lagguage in the streets to look for another place to stay!

Read full review of Agoda
Hide full review
ComplaintsBoard
K
4:30 pm EST

Agoda booking cancellation

My friend used my credit card to book a hotel in Singapore through Agoda website and cancelled it right away, but agoda still charge the booking and haven't returned the money yet after more than 1 year! We kept on following up but there was no progress on this matter for a very long time. I've seen all the complaints with their service and I wonder why they still continue to operate? I'm deeply disappointed with their service that I would suggest not to allow them to operate anymore. They are scamming people's hard earned money. I hope someone will take action on this.

Read full review of Agoda
Hide full review
ComplaintsBoard
L
10:24 am EST

Agoda payment not received

Hi, I booked a hotel in las vegas on 26 nov 2016 at 5.00 am with Booking ID: [protected], when i went to hotel, they said me that checkin starts from 3.00 pm, i also asked if i could checkin early for extra price but they said they dont have any rooms. then i went to different hotel through expedia, i called agoda they did not answer the call and it went to voice mail. i left a message, they never gave a call back nor any update, i called them again on dec 1 2016 and they say that i never called them and they dont have any information about my calling which is ridiculous as if i lied. some action has to be taken against this.
thank you

Read full review of Agoda
Hide full review
ComplaintsBoard
W
12:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda booking id [protected] - bano beach resort

Dear Agoda team

Please immideatly credit me the cost for this accommodation 

It is unbelivable how u can offer this scrapy and extrely dirty resort

We were the only guest

We did not check in

The socalled deluxe room was a dirty disgusting room

No aircon working

Brown water in toilet and shower 

Dirty disgusting bed sheets

That is total rip off

All reviews are faked?

Please inform when u credit the amount 

Thanks

Best regards 

Wolfgang Poessl 

Sent By Mobile 
wolfgang.[protected]@tele2.at

Read full review of Agoda
View 0 more photos
Hide full review
ComplaintsBoard
M
5:45 pm EST

Agoda I have been treated like a criminal by the staff.

On 29/10/2016 on 08:03 I'm coming for breakfast to entertain my friends because I do really enjoy the food here at palm seremban hotel. But one of ur staff has been questioning me as ur guest why I bring my friend ( nadhirah ) because she has been work here before. That's is not my prob because I'm as ur guest I'm free to bring any my friend n family here!
Furthermore, I'm insist ask my friend to join me even she try to cancel n I'm not doing anything wrong. When I'm reach at the cashier counter at ur coffee house to made the payment ur front office staff like don't agreed with me n he ( john ) ur front office staff ask the security to chase my friend out from ur hotel building n I've explain to the security that I just bring my friends to treat them but ur security were very nice, n he said politely to me. Later on after the security go I heard from ur loudly walkie talkie at coffee house ur staff front office ( john ). Shouted n ask the security to return back to the coffee house n insist to ask my friend nadhirah to get out from ur building it is so humiliated me! N all ur staff at coffee house was looking at us n make me feel not appetite anymore! This think were really bad experience to me. Is't this the way ur big company treat me as ur guest!? This really bad! Luckily my region manager from AIA not joining me today.
I need ur feedback n I want this thing settle in front of me cz I need an explanation from ur front office staff n ur management as well because this is not small matter for me cz I've been treat like an criminal or prisoner person.
Here I attach my bill invoice : BA18422

Read full review of Agoda
Hide full review
ComplaintsBoard
E
7:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda travel site

Agoda will rip you off. They could care less what happens to travelers who book hotels and travel arrangements on its website. If you should every have anything happen to you, such as a serious medical emergency, accident, hospitalization, emergency evacuation, typhoon, surgery on any unexpected event beyond your control, expect agoda to charge you in full, irregardless of the circumstances surrounding. All agoda cares about is stealing money from you any way it can and will continue to charge you for any and all of your bookings, irregardless of any type of unfortunate events to befall you. Beware agoda is a self-serving greedy company that could care less about you, or anything that my happen to its travelers.

Read full review of Agoda
Hide full review
ComplaintsBoard
S
8:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda terrible experience from malibu lifestyle b&b (kuching, malaysia)

Date: 15th-16th November 2016
Member ID: [protected]
Booking ID: [protected]
Property: Malibu Lifestyle B&B

Description:
We arrived the hotel around 2pm on Tuesday (15th Nov 2016) for check in but the hotel was closed. There was a guest waiting outside the hotel since 1pm. We were told by the neighbor shop that they close their business on every Tuesday. The hotel didn't leave any contact number which can reach the boss/ staff. Could you imagine a hotel without staff? Luckily their neighbor shop owner was very kind and helped us to contact the owner's relative to inform the owner about us. After 1 hour++ waiting we decided to go nearby to get some food, so I left my contact number to the neighbor shop owner. After a while the neighbor shop owner called me that the hotel's staff came. We expected that the hotel is now opened and the staff is there waiting for us. However, when we went back to the hotel around 4pm, we still didn't managed to enter the hotel because the door still closed and we pressed the door bell for another 15 minutes, then the staff just opened the door for us and seem like he just woke up from a nap. We were really unhappy for another 20 minutes waiting for another person in-charge to come and deal with us, pissed off with the mosquitoes in the bar/ restaurant and no air-conditioner switched on for us while waiting, so we tried to ask for a refund but they just simply asked us to deal with Agoda. With no choice we chose to stay for a night, luckily just one night.
In my booking there clearly stated that free Wi-Fi and breakfast are provided. However the hotel didn't pay for the Wi-Fi, when we tried to access the Wi-Fi we saw the TM bill. Well I was just be patience because I have my own mobile data so it was not a big problem. The room was not that clean because we found many spider web hanging on the wall, light, & air-conditioner. I thought the bathroom should be not much problem until I saw two little centipedes crawling around the floor when I bath, this was totally terrible and dangerous! The next day which is Wednesday, when I want to check out in the morning around 9am, I still can't reach any staff and I have to simply drop the key somewhere at their counter there for check out. And of course no breakfast was provided. This was the most horrible hotel in my experiences! I felt cheated and this is totally not worth for MYR 53.25! I hope I could get a full or half refund about this. Thank you.

Read full review of Agoda
View 0 more photos
Hide full review
ComplaintsBoard
M
5:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Agoda hotel booking

We booked a room for 13 november (booking number [protected]) but when arrived at the hotel we were told that all rooms were sold out. It was late night, nobody gave us a solution and we had to spend the night outside so tired and in the cold (all hotels in the area were fully booked). We want an inmediate refund of €53 paid for this booking, an explanation of what happened and a compensation for the total lack of service and the huge inconvenients caused. Please treat this case with priority as we need this money back to the statement or we will post it on the social media and take legal mesures.

Read full review of Agoda and 1 comment
Hide full review
1 comment
Add a comment
S
S
sham
, US
Nov 13, 2016 8:44 pm EST

i had similar experience too..i had booked a hotel in phuket with agoda...when we arrived at the hotel, we were told that the rooms were not available even we had a confirmed reservation through agoda...we were instead ushered to a nearby guest house (which i think cost less than the hotel room)...i had a shocked when i spoke to another guest from the UK who booked for a week at the hotel, but was also given the guest house instead... how agoda had cheated...luckily i had booked for only 1 night...after that came an email from agoda regarding the service received...and i emailed to agoda on my bad experience with the hotel..there was no response at all...

ComplaintsBoard
K
8:15 pm EST

Agoda horrible service and crap computer system

1. We have been facing the problem to sign in your YCS extra-net system since Saturday to close the hotel available day.
2. Guests from agoda are keep booking and we cannot provide rooms anymore. A lot of customers are complaining with our hotel now.
3.We contacted the agent named " Ms.May Zin " from Myanmar via may.[protected]@agoda.com and she is very irresponsible and did not help at all .
4. I asked her to call me for emergency about extranet and she never did . Very Horrible customer service.

Read full review of Agoda
Hide full review
ComplaintsBoard
S
1:19 am EST

Agoda worst partnership with agoda

We've had our hotel listed on Agoda for nearly a year. Things hasn't been great from the start. Agoda take a bigger chunk of commission than other websites (yes, this extra commission is passed on to consumers therefore paying a higher rate than other booking websites), and in return provide extremely poor customer service. Each partner is assigned an account manager, mine to say the least was useless and most of the time, is unreachable. Since Agoda had integrated with Booking.com few months ago, Agoda automatically advertises all partner's listings pulled in from Booking.com. Due to this, Agoda had messed up on the technical side, resulting in wrong listings for the wrong price. After 2 months of emails and calls, Agoda failed to reply adequately, let alone take any action. We have been absorbing the losses due to Agoda's technical fault to this day. Over a month ago, judging by the inaction, we instructed Agoda to close our account entirely. Many weeks have passed and nothing has been done. Calls, emails, Facebook message - none worked.

If hotel partners are treated this way, the consequences gets passed onto guests, bearing the costs and complications as a result of Agoda's inefficiency. Do not book with Agoda.

Read full review of Agoda
Hide full review
ComplaintsBoard
A
11:27 am EDT

Agoda guest house booking

Booking number [protected]
I have booked sunflower guest house in Kolkata 21/10 to 24/10 for 3nights I made the booking and get confirmation straight away
I was planing to travel from Varanasi to Kolkata by train but no train available so in the same day I made the booking in few hours I send email to agoda that I will not arrive 21/10 that I will be in Kolkata 22/10
And to let the guest house
But I received no answer again and again I send message via the website still no answer
And charged me full fee on my card
I try to send email direct to the guest house they booked me in also no answer you can imagine how frustrating this My train delayed for 20hr plus this.
I took my chance and just came to the guest house when I arrived the guy that run the guest house struggling to find my reservation even I show him my booking number so after 10min he found
So disappointed and frustrating

Read full review of Agoda
Hide full review
ComplaintsBoard
L
8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Agoda false advertisement #[protected]

False advertisement. My booking id #[protected]
Booked an apartment in new york, paid the full amount of over $2400aud worth upfront (Via credit card)
On the day of check in, i arrived at the address as per confirmation booking and same address on their website as well.
The apartment number is 3re and it belongs to a gentlemen who has never listed his apartment on rental websites let alone agoda.com
Also he has inform me this address has been used fraudulently before and isn't the first time he or anyone has been made aware of this situation.
The company that listed this ad via www.Agoda.com is a fraud, fake number that rings, no answer and goes to voicemail. Only communicate via email.
Reported asap to agoda.com on the 30th september and today is now the 5th october. Still no news about my refund.
What kind of validations/verifications/or any security measure did agoda.com take to ensure this address is actually legitimate? Also the images are fake as well.
Now im in dispute with agoda.com and reported this to my bank.
Safe to say i will never book through agoda.com and will advise all to steer clear of this scamming hotel booking website that condones illegal and scamming activities through company.
Agoda.com does not give a crap at the end of the day about your loss, but more so about their loss in their own pocket.

Read full review of Agoda
Hide full review
ComplaintsBoard
A
5:02 am EDT

Agoda fraudulent hotel booking with id - [protected]

Hi,

This is Ankur Agarwal. Booking Id - [protected].

I have a serious issue with the way AGODA operates the hotel booking case. I was checking the prices for a goa package for 2 adults for 3N/4D between 7th Jan 2017 until 10th Jan 2017 online with various hotel sites and finalized the booking with GOIBIBO. To my surprise, I checked my citibank statement today to notice that an amount of Rs. 20400 have been charged to my citibank credit card without even my permission/consent as no message from AGODA was sent to my registered mobile no. neither the OTP and other payment authentication steps were being processed. This is unacceptable and will amount to serious escalation of this matter.

I consider the above transaction as a fraudulent one as the same was not initiated by me.

Please ensure that the above issue is rectified and booking is cancelled and the total amount (Rs. 20400) is refunded back to my Citibank credit card a/c ending with 0963 on urgent basis.

I fail to go through the customer care nos. as no one picks up! Consider changing the numbers and ensure that somebody picks the call from the other side.

I would like hear soon on the above and can be contacted @ 91-[protected]

Ankur Agarwal

Read full review of Agoda
Hide full review
ComplaintsBoard
K
11:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Agoda booking a villa in protaras cyprus vila la vita and not vila anna.

My first and last experience with them.
The worst site ever!
I booked a villa in protaras cyprus (Booking id [protected]) from their site looking specific photos and when i send an email to confirm my reservation about the specific villa the told me that i have booked an another! They tried to blame me about their incapability and fault!They offered free cancellation something that i am laughing, or staying in the villa that i have not booked !
Of course i canceled my reservation and and made one from expedia(Hope better).
Until now they have not put my money back and also they changed the photos of the villa that i have booked with others!
Scammers.
Can customer care service help us against this big companies?

Read full review of Agoda
Hide full review

Agoda Customer Reviews Overview

Agoda is a popular online travel booking platform that offers a wide range of accommodation options to travelers worldwide. The website has received numerous positive reviews from satisfied customers who have used the platform to book their travel accommodations.

One of the most significant advantages of Agoda is its user-friendly interface, which makes it easy for travelers to search and book their preferred accommodations quickly. The website also offers a wide range of accommodation options, including hotels, apartments, villas, and hostels, to cater to the diverse needs of travelers.

Another positive aspect of Agoda is its competitive pricing, which allows travelers to find affordable accommodation options without compromising on quality. The website also offers various deals and discounts, making it an attractive option for budget-conscious travelers.

Agoda's customer service has also received praise from customers, with many reviewers noting the prompt and helpful responses they received from the support team. The website also offers a 24/7 customer service hotline, ensuring that travelers can get assistance whenever they need it.

Overall, Agoda is a reliable and convenient platform for travelers looking to book their travel accommodations. With its user-friendly interface, competitive pricing, and excellent customer service, it's no surprise that the website has received numerous positive reviews from satisfied customers.

Agoda In-depth Review

Website Design and User Experience: The website design of Agoda is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing you to quickly enter your destination and dates. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process on Agoda is straightforward and user-friendly. Once you have selected your desired accommodation, the booking form is simple to fill out, with clear instructions and options. The website provides all the necessary details about the property, including photos, amenities, and reviews, making it easy to make an informed decision. The checkout process is quick and secure, ensuring a seamless booking experience.

Accommodation Options and Variety: Agoda offers a wide range of accommodation options, catering to various budgets and preferences. Whether you're looking for luxury hotels, budget-friendly hostels, or cozy vacation rentals, Agoda has you covered. The website provides detailed information about each property, including room types, amenities, and guest reviews, allowing you to find the perfect accommodation for your needs.

Pricing and Deals: Agoda offers competitive pricing and frequently features great deals and discounts. The website displays the prices clearly, including any additional fees or taxes, so you can easily compare and choose the best option for your budget. Agoda also offers special promotions and member-only discounts, allowing you to save even more on your bookings.

Customer Service and Support: Agoda provides excellent customer service and support. Their customer service team is available 24/7 and can be reached via phone or email. They are responsive, friendly, and knowledgeable, ensuring that any issues or inquiries are promptly addressed. Agoda also offers a comprehensive help center on their website, with FAQs and guides to assist users.

Trustworthiness and Security: Agoda is a trusted and secure platform for booking accommodations. The website uses industry-standard encryption to protect your personal and payment information. Agoda also verifies the authenticity of guest reviews, ensuring that you can trust the feedback provided by other travelers. With a solid reputation in the industry, you can feel confident in using Agoda for your travel bookings.

Mobile App Functionality: Agoda's mobile app is well-designed and offers a seamless booking experience on the go. The app is user-friendly, with a similar layout and features as the website. It allows you to search and book accommodations easily, view your bookings, and access exclusive mobile-only deals. The app is available for both iOS and Android devices, making it convenient for travelers to manage their bookings anytime, anywhere.

Loyalty Program and Rewards: Agoda offers a loyalty program called "Agoda Rewards." By signing up for free, you can earn points on every booking, which can be redeemed for future discounts. The more you book, the higher your membership level becomes, unlocking additional benefits such as exclusive deals and priority customer service. Agoda Rewards is a great way to save money and enjoy additional perks while booking accommodations.

Additional Features and Services: In addition to accommodation bookings, Agoda offers several additional features and services. They provide airport transfers, car rentals, and travel insurance, allowing you to conveniently arrange all your travel needs in one place. Agoda also offers a "Price Guarantee" feature, ensuring that you get the best price for your booking. If you find a lower price elsewhere, Agoda will match it or refund the difference.

Overall Rating and Recommendation: Agoda is a highly recommended platform for booking accommodations. With its user-friendly website design, wide range of accommodation options, competitive pricing, and excellent customer service, Agoda provides a seamless and reliable booking experience. Whether you're planning a business trip or a leisurely vacation, Agoda is a trustworthy choice that offers convenience, value, and peace of mind.

How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your account regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or actions taken in relation to your complaint, and you may need to respond or provide additional information.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Agoda customer service

Phone numbers

+65 63 297 537 +1 (866) 656-8207 More phone numbers

Website

www.agoda.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Agoda?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Agoda Customer Service. Initial Agoda complaints should be directed to their team directly. You can find contact details for Agoda above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Agoda. Discuss the issues you have had with Agoda and work with their customer service team to find a resolution.