Complaint Rating:

Company information:
Idearc Media
PO Box 619810
Texas
United States
Phone: 1-800-555-4833
idearcmedia.com

Sometime in 2006, Idearc took over the yellow pages for Verizon. I was notified by phone regarding putting an ad in the yellow pages again. I called back and left a message that I wanted to renew the same ad. I never heard from them, so I thought It was all set. I received a bill stating that as of then,
I owed nothing. The new book came out and my ad
wasn't in it. I called them and they said I owed $450 for 2006. I knew nothing about it because I got a statement that said I owed nothing. I should
have gotten a courtesy call bringing this to my attention. I have advertised with Verizon for 10 years and always paid my bill. They said they are
still part of verizon. If they were, they should have my records and know what kind of customer I was.
I kept getting a bill and then a collection agency called me. The lady was very sympathetic with me.
She mentioned to me that several others businesses
had called with the same complaints. We reached a
settlement in which I got about $60 off the bill. It doesn't sound like much, but it was at least something since Idearc cost me thousands of dollars
in business. This year came along and Idearc contacted me to run an ad in the yellow pages again. Well, we all know that we need the yellow pages for advertising so I explained what had happened and said I would like to try again. Do you know that they wouldn't let me put my ad in until I
paid that lousy $60 back to them. I paid them. To
make this really long story short, they put my ad in
with a web page that belongs to someone else. There goes thousands more. I have a transportation
co. With gas prices the way they are, I don't need somone else getting my business. This is the first time I've ever had a web page. This company is a joke and before long with all the mistakes they've made, they'll declare bankcrupcy and take a lot of other businesses down with them.
I would appreciate any help or advice you could give me.

Sincerely,
Sherry Hawkins
Van-Go Transport @ Courier
vangotransport@verizon.net