Hyundai
reviews and complaints

I bought my Hyundai I10 reg CC55LBGP new from Hyundai the Glen. My vehicle is now on 45 000 km. From the start I had problems with the factory fitted radio. With each service I complained about the radio (suddenly it doesn't take CD's, then it doesn't play etc). With each service Hyundai looked at it and "fixed" it. We informed them that we want it fixed properly or replaced before the guarantee expires. Now with my last service last week my husband again informed them that the radio is again not working. Now suddenly we are informed that the guarantee has expired and we must pay R4000 to replace the radio. This is sneaky of Hyundai. The radio was faulty from the word go. They just nursed it and waited till the guarantee expired and then they inform me that I need to replace it. THIS IS DAYLIGHT ROBBERY.

I brought my 2003 Santa Fe in for the chassis recall on April 7, 2016. I was told it would take a week for the parts and repairs to be complete. I picked up my vehicle on April 14. Long story short, while replacing the chassis parts they cracked the transmission case. When I called them to ask about the damage they caused they plain out lied stating the vehicle came in like that. The crack is new and was not there before. I waited for Hyundai USA to get involved. I thought they could help resolve this. Boy was I wrong. I was told the owner owns 5 other Hyundai dealerships. I only gave star because I couldn't post my review unless I did. I am taking this all the way.

Hyudia FABS suck!
After only a year of buying the Sonata Limited 2013 the fabs stopped working! After taking the car in for inspection to Hyundai- Healy NY -we were told the Fabs were defective and were NOT covered under warrenty! To replace them would cost us over 300.00 a peice--and both fabs were defective--not an old or dead battery but defective.

I am using the defective fab because I refuse to pay for what clearly should have been covered under the cars warranty. This is the fault of Hyundai - something that is defective should be replaced free of charge!
BOTH Key fabs are defective - leaving me with no working Key fab to open the doors or start the car unless I remove the key from the fab to open the door manually and then open up the center console and find the hole at the bottom of the storage console to put the fab in to start the car.

You want to talk about complete frustration when your hands are full or its cold and or raining out to have to stop and struggle with getting the key removed from the fab to open the door--and then the frustration of getting the fab at the bottom of the storage console to start the dam thing.

To ADD to the complete frustration of making the poorest decision to ever buy this car is--- at least 4 times in the last 6 months--we were locked OUT of the car--because the key became separated from the fab when removing it from the storage console. Leaving us stuck -locked out of the car--- late one night in the city --then another time--parked in a load dock where we could not move the car and the trucks were trying to get in and out -- and 2 other times in parking lots --we had to call roadside assistance to come and break into our car. It has become a regular nightmare of ours since buying this car.

My husband and I researched this car before buying it--and what convinced us to buy this was--the bumper to bumper extended warranty. what a bunch of baloney that turned out to be. The one thing you NEED to get into the car---to start the car DIDNT work and was flat out diagnosed to be DEFECTIVE--but hyundia would not replace the fabs. BOTH fabs are defective. What kind of horrible customer service- business does this--? Hyundai that's who.

How is the key that starts the car-- NOT considered as part of bumper to bumper watrranty?. AND how is it that Hyuundai itself says the FAB is DEFECTIVE and yet would not replace it free of charge?

THIS IS THE WORST OF THE WORST AS FAR AS CUSTOMER SERVICE TO EXPECT THE CUSTOMER TO PAY FOR WHAT CLEARLY IS THE FAULT OF HYUNDAI! AND THE COST FOR EACH FAB….?ARE YOU KIDDING ME?

The frustration that we have had with this car --goes beyond words!

WE WERE PLANNING ON TRADING OUR CAR IN EVERY FEW YEARS FOR A NEW CAR—AND IF HYUNDAI HAD BEEN HONEST AND HAD ANY INTEGRITY WHATSOEVER AS A BUSINESS--- WE WOULD HAVE REMAINED LOYAL CUSTOMERS— REPLACING THE FABS-FREE OF CHARGE IS WHAT HYUNDAI SHOULD HAVE DONE---but by refusing to replace the defective fabs-we have had one miserable experience after another.

Now we are getting rid of the car. What could have been a simple resolution turned out to me the car nightmare experience of a lifetime. I will celebrate the day we get rid of this car. I started loving the car---and it ended up being a brain hemorage ---and a heart attack--rolled up into a car!

DO I SOUND PISSED---?-FRUSTRATED-----? –FED UP--?—AND DISGUSTED?

WE ARE NOW GETTING RID OF THE CAR ---AND ALL I HAVE TO SAY IS---GOOD RIDDANCE!

Pathetic service, they never have space for service...plus when i took my car for service last year which i had to fight for the booking. They did not stamp the service book which im gonna go back for. Inconvinienced by this. And today i called to book they only have available space on the 3rd week of April really? And i have to give them a vpn number like who carries that information around...it really sad and pathetic that they dont even try to assist..if you change the system you must communicate with your clients.

Dear sir mam I purchased a the above mentioned vehicle from the above mentioned dealership in Dec 2015.From Dec till now I have been experiencing endless problem with Hyundai Bryanston and the problems are as follows:-
Firstly there was a tow bar added on the original contract but the towbar was not physically on the vehicle and the matter was taken up with the dealer principle namely Mr Philip, he said that his sale man has made a mistake and they will remove the towbar from the contract and a new contract will be written out which has been approved till now but the new licence disk is on the vehicle is already financed.
Secondly the vehicle license was only received in February.
Thirdly the vehicle was taken back to the dealership at the end of January this year because I discovered a few faults On the vehicle.When it was taken in the 09 principle was shown the faults personally on the vehicle and the vehicle was left for three weeks at the dealership.After the vehicle was fetched after 3 weeks all the faults where not sorted out Eg the front and rear bumpers.
There was also an after market air conditioner that was installed during this 3 weeks of which I was charged for with a one year guarantee from the installer however I did contact GM the manufacturer of the bakkie and they said that the 5 year standard warranty will not cover the air con unit because it is an after market unit not installed by the factory and they did tell me if anything goes wrong with the air con or engine due to the air con the warranty will not pay it is between me and the dealer.
Fourthly after the vehicle was fetched after the 3 weeks even after the air con unit was fitted I found that the hazard lights don't work anymore and the air filter unit was lying loose in the bonnet and the dealer principle was made aware of this and he did say that he will fetch the vehicle only to fix the hazard lights etc but not the old faults eg- the bumpers etc which he was made aware off but why nobody knows.
In conclusion sir after these issues I find this dealership and the dealer principle very shody.Whenever the dealer principle is approached about these issues seems like he is running away and coming with a lot of excuses.The matter has been reported to the ombudsmen office, legal wise, and the media and I am waiting for response and because of the air con warranty issue I feel I don't want this vehicle anymore also the bank that financed me mfc is aware of this issue and I really want to expose this dealer principle Mr Philip because of his attitude.

Good day,

I am disappointed in the service I have received from Hyundai Pinetown. I purchased a second hand car last year November 2015 and to this day the number plates on the car have not been changed.

I was told the COR certificate on the vehicle had expired and that it had to be tested again, the car was taken and I was told it failed due to bad tyres. I was then told by the sales representative that the two tyres would be fitted in, at the dealerships expense. Almost three months down the line this still has not been sorted out and now I have been told that I need to pay for the tyres.

I need clarity on the process of changing number plates and I need to find out if I am liable to pay for the tyres.

thank you,

Xoliswa Mbambo

Hi
I'm driving a 2006 Hyundai Tiburon since 2013.The problem is that I was in a minor accident and passenger side headlight has been damaged.For the last few weeks I've tried to get a headlight from Hyundai South Africa which I was enable to get.I called again Hyundai Somerset West this morning and they told me that they can get me one from Joburg for R6043 excluding vat. .Now that is insane! ! For a single headlight? ? That's very disappointing please if you can help my email address is [protected]@gmail.com

regards Gradwin

A/C #: [protected]

In one week, it will be illegal for my 80-year-old, diabetic mother will not be able to drive my Hyundai Sonata lease car because two documents needed to license my car have not been obtained by Hyundai Motor Finance.

On January 25, 2016, I requested that Hyundai Motor Finance provide a title and manufacturer's statement to the appropriate State Revenue Department. When I followed up, as directed, one week later I was told that Hyundai Motor Finance has requested, but not received, the documents from Maryland Motor Vehicle Administration.

When I requested that HMF follow up to expedite its request, a consumer affairs supervisor threatened to stop communicating with me because I was escalating my complaint that HMF could not resolve.

The result is my 80-year-old mother is worried that she will soon be without transportation, and the company from which I leased the car refuses to even try to expedite the licensing process.

This is horrible customer service, and I plan to share my story with others considering leasing from Hyundai USA.

I have never, in the past 20 years of buying vehicles, experienced such disgusting dishonesty, blatant lies and customer disrespect as I have with Hyundai Constantia Kloof. Would I ever purchase from ANY Hyundai again?

Note:
1. All evidence (incl. recorded calls) for the issues experience can be downloaded from my Dropbox. Link as follows: https://www.dropbox.com/sh/7usn2c0mesfvp2j/AAAcRjWkxyxAqOL5MsivDk71a?dl=0

2. The evidence list comprises of the following:
a. SMS logs
b. Call logs
c. Recordings of conversations between Willy Mashele and myself.
3. I did send off correspondence to the Dealer Principle, with no response from Tienie Potgieter, not even by email. I have proof of the correspondence being delivered and read by Tienie Potgieter and Michael Doyle.

I visited Hyundai Constantia Kloof in search of a replacement vehicle on the 5th December 2015.Willy Mashele introduced himself as the responsible salesman and briefed me on the advantages of purchasing a vehicle via Hyundai (125-point checklist, etc).
We reviewed the vehicle, discussed the price (there was no reduction in price as Hyundai Constantia Kloof was to resolve and outstanding issues with the vehicle per items identified at the time and the “125 Point Check”).
I collected the vehicle on the 18th December 2015 from Willy Mashele at the dealership. At this point I noticed that some of the items that where to be resolved was not sorted. Willy noted that the repair shop was closed for December and will be open in January and that he will book the vehicle in for the day that they open. I was to return the vehicle to him on the 8th January 2016 for the balance of the items to be resolved.
At this point Willy informed me that he will email me the “125 Point Check”. I have continuously requested this and was informed on the 4th February 2016 that it was not done.
Willy had confirmed numerous appointments to collect the vehicle to resolve the outstanding issues and has never pitched. The latest of these was during the week of the 1st February 2016 as per the bullets points below:
• On the 28th January 2016 he confirmed that he will collect the vehicle on the 3rd February 2016 (was also supposed to be on the 1st, but he had to go to Limpopo). He did not pitch, because he was receiving an award in Bedfordview. This was then moved to the 4th.
• On the 4th February 2016, I was in contact with him for the entire day wherein he confirmed that he will collect the vehicle that night at 19h00. After 20h00, he switched off his mobile.
• Thereafter at 21h55 on 4th February 2016 he calls me on my cell as he was outside my property. I assumed that he had arrived to collect the vehicle, but he just pitched up to tell me that the vehicle was now booked for Monday 8th February 2016 because of some insurance issue.
• On Monday 8th February 2016 Willy called me at 15h28 and tells me that he will collect the vehicle only on Tuesday 9th February 2016 on the instruction of his Boss. As it was on the instruction of his Boss, he could not do anything further.
• On Tuesday 9th February 2016, I message him a few times with no response, and thereafter he does not answer my calls.
Please note that there were many broken promises and failed appointments further to the above. All evidence of previous correspondence and negligence from Hyundai Constantia Kloof is included in the download link:
https://www.dropbox.com/sh/7usn2c0mesfvp2j/AAAcRjWkxyxAqOL5MsivDk71a?dl=0

Both my daughter and I asked for an extension on our acccounts for the month of December. Mine because I became unemployed and my daughter because she was having finals and was working very little hours. I spoke to Hyundai and they told me we both qualified for extensions and that they would mail us the paperwork and we could either mail it back or fax it. After I received the paperwork I went to my credit union and had a teller fax both her paperwork and mine along with copies of our id's. I thought that would be it. Well it was just the beginning. A month later I received an email with two payments due on my daughters account. I called Hyundai and the very nice man I spoke to let me speak to a supervisor who had a kind of chuckle said we hadn't the paperwork on time and so they denied it. No notice was given to us. I informed the supervisor that I faxed both items together and he said they did not receive hers. Strange. He asked me to refax the paperwork and that he would fix it. My credit union was unable to fax it and so I went to postal solutions and faxed it from there with a confirmation. Days later nothing had been done. I called back and they asked me to fax again. I did. I went ahead and made the payment that was due with a late charge and it was deducted from my account. Days later we still had a past due on her account. I called again and the lady who helped me to me to make sure I had the rep go to where the fax was and confirm they had received it. She reversed the late charge said she would fix it. Days later I checked my daughters Hyundai account and the $331.00 was gone. this was on the 15th of January. From then I have made numerous calls and the $331.00 is no where to be found. I called and said I would give them until the 4th of February asked them to record me and told them if this matter was not fixed by then and my $331.00 was found and my daughters good credit was left untouched I would contact an attorney. That is my next phone call today.

I purchased a Honda Civic from Hyundai Somerset Wes.
As this was the first vehicle I bought on my own, I was nervous about the process, thus my best option was to go to a professional dealership instead of going to a unknown dealership. A advertisement caught my attention for a 2011 Honda Civic 1.8 Lxi. The advertised mileage was 72000km and model 2011, which I thought was a good vehicle and I contacted the sales agent. The vehicle was brought to my office for me to test drive. Happy with the service and car, I asked to them to start the documentation for the finance application.
I received a quotation and finance application which I filled in. In both this documents the vehicle was described as a 2011 year model. When my application was approved they contacted me to fetch the vehicle and sign a few documents. Overwhelmed and excited I arrived at Hyundai, where I was asked to sign the last documentation for the vehicle. Mr. Riley received me in his office with a stack of documents to sign, trusting them I signed the documentation and did not pay attention to the first registration date.
Two years later my fiancé and I are looking into trading, when we realized the shock that I bought a 2009 year model. With further investigation, we realised that the quote and finance application all indicated a 2011 model(we still have the documents of this). It appears that the dealership has sneaked in the correct date on the final contract.

We contacted Hyundai Somerset West and Mr. Thirion came back with a short response that all the legal documentation refers to a 2009 model without taking ownership of the mistake. It almost appears as if this could be a common occurrence at this dealership.

I also contacted Hyundai customer care. Their response was that a quote and finance application are only supporting documents and we do not have a legal foot to stand on.
I would not have bought the car if I had known that it was a 2009 model. The car is worth much less than I thought. I am disappointment and feel that I've been fooled. They have taken advantage of a young woman with little to none knowledge of buying a vehicle.

After all my correspondence with Hyundai and observing the arrogant nature only to realize that they feel no remorse indicates that this is common procedure for the dealer to do this. I wasn’t expecting much and a decent explanation and apology would have been sufficient. This deters me from ever dealing with Hyundai.

I feel that it is my responsibility to make other potential buyers aware of the unethical culture at Hyundai Somerset West.

Dear Sir

My name is Architect Dattatray Waman Kamat Above all I have been a very loyal customer of Hyundai for a long time .

You make good cars and we love that . It breaks my heart to say that due to poor workmanship and lack of expertise in your service function ( authorised dealers ), I have been put to serious inconvenience . Details of which are given below and the supporting documents are attached herewith.

Details >>

My Hyundai Verna Fluidic diesel which I own from the past 3 years is the matter of contention. My previous car too was an older version of the verna itself. i have been experiencing multiple problems with the services provided by the dealer as this is the third time my car has faced the same problem in the past 6 months.

The issue here is the irregular emptying of the Engine Coolant in a very short span of time. The vehicle has visited the workshop twice before for the same problem and yet again i am facing the same problem.

My car had been kept for more than 20 days at the workshop without any provision for a spare vehicle to me and the engine has been extracted for treating the problem. The most disgusting fact of the case, despite all these prolonged inspection and corrective works, you authorised dealer has not been able identify the problem and hence has not been able to rectify it .I have been running from pillar to post without any solution. They have no proper diagnosis of the problem and hence each time ends up doing various amends and the problem never gets addressed.

If the vehicle has a manufacturing defect i want to know about how amends will be done as soon as possible. With a heavy heart, I have decided to share the copy of this letter and the supporting documents to the leading auto journals of the country, with the exception that the matter be addressed speedily. As a deeply aggrieved customer, though it is not my intention, if the above mentioned problems remain unsettled I will resort to legal recourse for remedy.

Following are my vehicle details along with the dates at which the vehicle has visited the workshop. i have also provided the necessary dealer details and receipts.
Vehicle Registration Number: GA 07 E 7961
Engine Number: D4FBCU237808
Chassis Number: MALCU41ULDM104966

My Cel No [protected]

I am Dr.suhail P.T, senior registrar in cardiology working in KIMS hospital Trivandrum. I have given my Hyundai verna KL10AB7500 for regular service at hiltonhyundai authorized service center on 01/12/2015. I also instructed to change my two front tyres with new BRIDGESTONE tyres. I received the car on 02/1202015- ref no:H2015RO/667. They put two BRIDGESTONE tyres, part no: 195/60/14. Each tyre costing RS.4454.4, RS.250 for replacing service and RS.590 for the wheel alignment.total bill costed RS.17887, INCLUDING the taxes. But after 50 days, while I was rushing to attend an emergency case, driving through the heavy traffic kollam-ernamkulum high way (to the kottiyam KIMS hospital), my right front tyre got broken . It was extreme god's grace that I escaped from an accident. With great difficulty I got a mechanic in to the place and the tyre was taken to the nearest tyre dealer and service center. It was found that the tyre which was replaced from hiltonhyundai, Trivandrum was 10 year old (manufactured on 21st week of 2006). I couldnot attend the case in the hospital on time. Realising that I was totally cheated by an authorized dealer, whom I trusted the most; and the frightening experience of narrow escape from an accident shocked my mind. I am totally upset, cannot concentrate on my duties for the last two days. As a cardiologist, who need at most concentration for the patient care; I am depressed. On 22nd/01/2016, today, after taking leave with loss of pay, I took my vehicle to the hiltonhyundai center in Trivandrum. I have given the complaint in letter. But the response was pathetic. They took it very lightly that even after explaining the problems, agonies they did not respond in responsible manner. Initially they were blaming BRIDGESTONE; then they told no new tyre is available and the general manager and the managing director is out of place (though after sometime they took the broken tyre to managing director's house which was nearby- but they did not allow me to meet him, nor he came to the office to discuss the case). Keeping 10 year old tyre in store itself is an offence. Cheating the customer who trusted an authorized dealer and a well reputed company like BRIDGESTONE; and not even hearing to the complaints (even after knowing that my life was endangered due to their cheating); is a criminal offence. I request you to take (1) Necessary actions so that nobody in the future will have such an insult and calamity (2) To get the tyres replaced with new BRIDGESTONE tyres with proper wheel alignments (3) To get me the necessary compensation (for the financial loss, leaves with loss of pay I have taken, mental agony I am going through still now, the insult I had from your service centre even after giving the complaint, for not valuing human life and doing things which may endanger others life just for money). If I don't get a satisfactory reply or necessary actions within24 hours, I will be forced to take legal action against your company. Expecting your cooperation. Faithfully Dr.suhail p.t Mob:[protected] Email. pt.[protected]@gmail.com

I bought a Hyundai H1 Multicab new from the Lydenburg branch in my company name Stopaq. The vehicle was purchased in October 2015 and despite numerous attempts to get the vehicle licensed and registered the dealership has not completed this process and I am driving around with a temporary permit that expired on the 24th of October. I have called and e-mailed but to no avail. I do not know what more to do to get the vehicle registered and licensed. I have been dealing with Gerrie. Any assistance will be appreciated Many thanks Venessa Huxtable

Gave the car for service on Oct 25, 2015 and have still not got my car. When i visited the service station, not even a single piece of work was done. I have been paying interest on the car plus my travelling expenses has increased... Heartless people with no sensitivity to customer at all.

Have been having the following problem when my vehicle is cold. The Brake pedal becomes Hard. At times when switching the engine off when it is still cold the engine runs on. If then left overnight it will misfire for a while and you get a strong smell of unburnt fuel. Very occasionally the steering loses its power assistance. The problem is that this is intermittent which I fully understand can be challenging to trace. Hyundai have failed to supply all warranty documents regarding my problems after numerous requests. They also have not provided diagnostic printouts as requested. Why, I don`t understand. Instead they try and tell me that they will now strip and quote. Is this to intimidate me and fob me off or what is the meaning of this. They advised me to report my case to the motor ombudsman. Is he a Mechanic?! I am fed up. I sit with a substandard potentially dangerous car. They can`t even trade it in because I have to Pay R24000.00 in due to a high settlement on my finance account, yet I only owe R15000 more than trade? My car only has 14000km on and they want to strip and quote?! Max Germani the aftersales manager wont return my calls or any mails? I cc all mails to Alan Ross, but to no avail. Please assist me in contacting Hyundai Korean for assistance. Please note that I owned a Hyundai i10 1.25 automatic with absolutely no problems whatsoever. That is the reason I purchased the i20!

5 January 2016 I took my car in for a repair on the gearbox . the service advisor Jaco Van Wyk promised me that my car will be ready Wednesday afternoon. That was not the case. They did not keep me informed over a week until i had to follow up promises was made by Jaco and his manager Susan Du Preez but none was kept. They lied to me . My job requires me to travel and see clients so you can imagine the fustration it had been on myside to set appoints based on the time frame giveb by Jaco .I made promises to my client and only to turn them down on the minute because of Jaco poor service and lies. I also had a weekend planned for my kids that was looking foward to gold reef city but Jaco and his team has to spoil that event as well. Then he promises me that i will be picked up for work at 7:30 the drive fetches me at 9:30am on the 11th January 2015 . My car still not ready. To fustrate me further i was in the process of trading my car in for a new one at the same branch in bedfordview and my wife was also in the process of purchasing a car from them as well . Guess what we will never buy this brand again. I had bought 2 Hyundai barnd new over the past 4 years. All they say is sorry . WOW is that you you try to restore faith in your customers and brand. Regards Collin [protected]

I am having problems with Hyundai . They are refusing to service my vehicle despite this being part of the purchase price and refusing to address my complaints. One problem I had was that a staffmember refused to fully fill in the "Service and Warranty Passport" booklet when I first brought in the car for service( thus similar to the above where Hyundai is not documenting matters carefully). When I insisted he was very rude and accused me of being a nuisance! Internally I have been ignored overall. I have written to the external Hyundai office but no response yet. I am surprised that the complaint was not dealt with immediately. I cannot understand why a consumer like myself who bought a new Hyundai car for thousands of dollars would be treated in such a way where I am made by Hyundai to never buy a Hyundai car again in the future and to tell others not to either. And all that was needed was excellent customer service with attention to individual customers ( post purchase). I will be taking my complaint to a higher level of management. The impression I am getting is that Hyundai don't care and don't seem to care who knows that. Well be warned - this results in consumers not buying Hyundai cars. Be very careful about after sales service from Hyundai.

I took lease from Hyundai Motor Finance for one year. This company took the payments every month and when the whole sum was paid back, I thought that it ok and they would stop taking money from me. I checked my account several months ago and noticed that they continued to take money. I spoke with the manager and he said that he would check the details and if they owed money, they will pay it back. I didn’t get any details afterwards.

Goodmorning Sir, My Vehicle went in for the 90 000 km Major service in a excellent no problem condition and I bought the vehicle at hyhundai in Boksburg and had it serviced in Middleburg at Hyundai. According to Hyundai Middleburg some of the problems happened at Boksburg Hyundai.I understand that the damages is over R50 000 and I don't take responsibility for that cause everything that is wrong with my vehicle happened when it was at Hyundai Middleburg.So far Middleburg Branch is trying there best to help me, but they don't know what to do anymore.All that I want is that my vehicle gets repaired to its fully.And I want it the way it was, without noises, computer damage and fuel management system problems .I was happy when I bought the vehicle, but now with all these problems I wonder if I made the right choice buying the hound. The paperwork can all be obtained from hyundai Middleburg .I hope my first Hyundai and not my last ever. Mr C Proctor-Parker [protected] Address-6 Meidoring street Mpumalanga MP Cell no [protected] Vehicle information 2011 Hyundai ix35 2.0 // Reg no HNZ806MP // VIN NO KMHJU81BMBU167990 // Engine no G4KDAU112175