Complaint Rating:

On today’s date, August 07th 2007, I had the misfortune of dealing with Advantage Car rental. A company has never treated me so rudely in my life; upon returning a vehicle to your Matheson location here in Mississauga, Ontario.

On Aug. 03, I was in an accident with my two children. Luckily no one was hurt. I was told I could have a car rented and delivered to me at the scene of the accident. I was more than willing to accept this offer and obliged to use this service. I was happy to see Advantage showed up within 20 minutes for my two children and myself.

Upon returning the vehicle after having it for all of 3 days, I decided I had used the car long enough. I was bombarded with aggressive questions as to why I was returning it, and now I’ll be charged a $100 early drop off fee. First of all, the Advantage representative who showed up at the scene assured me there were no additional charges. Secondly the rep behind the counter proceeded to tell me in a very offensive, humiliating manner “why did you have us show up on a Friday before the long weekend to deliver a car when you didn’t need it?” Thirdly what constitutes an early drop off fee; I had the car for 3 days. Because this is an insurance claim Advantage thinks they can get more money out of my misfortune!

I will not be satisfied until 1. the rep is reprimanded for his actions and 2. reimbursed for this so called drop charge (cancellation) fee. and other unexplained fees.

I will never use this company again.