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1.6 612 Reviews

ADT Security Services Complaints Summary

90 Resolved
517 Unresolved
Our verdict: With ADT Security Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ADT Security Services reviews & complaints 612

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8:13 pm EDT

ADT Security Services unreliable

I have had my alarm with ADT Securewatch for one year. Up to two months ago when my alarm was activated I never got a call. The tech came out, fixed the problem but could not explain what the problem was. Since he did 'something' now I get call backs. Hmmm! Their billing practices are horrendous. One month I am billed then may not be billed for two months resulting in accounting problems for me. I have repeatedly called customer service. They tell me that they have to transfer me to billing, when they do all I get is voice mail, in which they never return my calls. If you must get a security system, for your sake do not go to ADT.

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6:47 pm EDT
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ADT Security Services rude

I recieved a phone call for my husband and stated that he was not home and would take a message. The lady says "Well is there another home owner I could speak to?" I say umm me, his wife..Then she says "Who?" I said HIS wife ..me. She said well Mrs. Smith we offer..Blah blah blah blah..She was sooo RUDE.. She sounded like she was forced to work, and had no cheeriness to her voice..Just like Charlie Browns teacher..BLAH. I think this company needs to train their staff better..At ANY job when it comes to phone calls you always have a PROFESSIONAL mind set. No matter how rude, angry, sad, wrong, etc. the customer is..YOU always stay professional and calm...HORRIBLE service..I had no interest in buying the home security service after that..

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9:49 am EDT

ADT Security Services dishonest company

I shouldn't be saying this at all but I want to get it out to the public that ADT and Secure watch are two different companies. Secure watch is an authorized dealer or ADT but they are giving ADT a horrible name. My Husband is a installer for Secure watch and the stories he comes home with absolutely horrify me. If you get your system installed with secure watch you’re going to end up paying more money monthly because they are their own company. I just got off the phone with ADT because I received a flier in the mail saying that my bill could be 29.99 a month instead I am paying 47.99 a month. The reason why is because I went through a private contractor. So if you want to get ADT I would recommend going through the actually company of ADT and not secure watch. Also the scare tactic that the sales people use is horrid. They come door to door and tell people that there were recent break in within the neighborhood and I know this must be a company policy because they said the same thing to me in NC as they did to my mother in FL. Please if you are elderly watch out because the salesman will target you. There is a salesman that goes by the name of DOC in the Fayetteville, NC Area and he will tell you anything to try and make a buck. He is known for taking advantage of literally 98 year old women that don't know what they are even signing or getting into. So if you are older or you have older parents please talk to them about this because they could fall victim to this awful scam of secure watch. I hear all the stories when my husband comes home. The Fayetteville NC office has a manger that doesn't know what he is doing at all and he is racist. The only new people he will hire will be his cousins which of course all happen to be black. They give the black guys all the best jobs while the white guys are the ones that are sent to drive to South Carolina for a job. This is a horrible company and it is all about the money from the top management down to the sales person. My husband has a conscience and will refuse to do a job of someone he knows has been taken advantage of. This company is domed and it will be a matter of time before they get shut down. But then again it’s all about money in this world so who knows. I just don't know how some of these people sleep at night with doing what they are doing.

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12:33 am EDT
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ADT Security Services sales team

ADT door salespersons are way too agressive! The sales rep wanted to come into my house several times when I said clearly said no, that I wasn't comfortable and that I needed to tend to my infant daughter. He also spoke to me in a condescending tone and was rude when I tried to decline. This happened multiple times through out the convo but he kept persisting so much that I had to be rude and raise my voice. I felt bad for being rude but it was the only way I could end the conversation. I understand that his job is sales so being persistant is needed however at some point if the client is saying no (multiple times no less) then that really means no. This experience has really turned my off to ADT.

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4:31 am EDT
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ADT Security Services hidden fees after contract

In February I called ADT/Protect Your Home Co to have an alarm installed. I was quoted a price to have the system fully installed in my house including door sensors for the front door, and two rear glass doors. Once I agreed to have the system installed and the tech came out to my house, I experienced ADT's first false advertisement. The system included in the price quoted to me does not include monitoring glass breakage of the rear doors. Instead it only monitors someone opening the door. I know how to lock my doors, I'm specifically concerned about someone breaking the glass and walking through the door without opening it. I was not in the mood to argue with the tech so I paid the extra amount.

Several months after the installation, I received a phone call saying that I had to pay a permit fee. I am certain the sales man I spoke to originally said that they would cover all permits. I told the person who repeatedly called me at work that I was told I did not have to pay this permit fee. After several calls, I asked to have the system removed and a full refund to which I was told that I would still have to pay out the 3 year contract. I asked to speak to a manger who immediately told me that the permit was already pulled and that I did NOT need to pay it. I asked him why I was harassed to pay this fee to which he simply apologized and assured me it would not happened again. Earlier this week (end of May) I got another call at work telling me I have to pay the permit fee. I told the person that I already spoke to a manager to which she said that the Manager said that now I had to pay the permit fee.

I wrote ADT directly but four days later I still have not heard back from them. I can only assume that they approve of Protect Your Home's unethical behavior and deceptive sales strategies. Yesterday I received a letter from ADT/Protect Your Home with a collection notices saying that I am overdue on my payment.

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AtWork
Southgate, US
Aug 14, 2012 6:03 am EDT

Permit Fees are from City and State, not the installer.
Sorry.

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9:13 pm EDT
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ADT Security Services angery account holder

In 1989, I owned a home in Moreno Valley, CA. I had an ADT account for the full house security system, one day I had received a call while out with my family at a movie theater, that my alarm had went off. When I had gotten home I was told by the alarm company that they had to enter my home through the upstaris window through my daughters room to see if there were any intruders in my home. I was told that no intruders were found. Later on I was advised that an investigation was being performed on myself and that the ADT Security Company was there when the law enforcement officers were ilegally searching my home.

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jshappard
Stoutsville, US
Sep 08, 2011 7:34 pm EDT
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At our home we went totally wireless. Upon doing so we realized we need to have our security system also wireless. After paying $100 for the unit and additional $10 a month we have had nothing but problems. They have moved the wireless unit and still have problems with communication to the network. I was given the name of the Manager over the state for service(Donnie Seymor). As instructed I call MR. Seymor and was told they had a really bad cellular network. I informed him the Teck had moved the unit from the basement to a upstairs closet still with no luck. He them informed me he would contact Tom Morris and see what could be done. This was on Tuesday and still have had no response. After three phone calls still no response.
I looked at the contract where it says they will pay up to $500 on the deductable if I have a break in or fire. The only problem they say the system must be in working order. So as I see it my system out of service do to their problem and if I have a problem they are not responsible.

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3:44 am EDT
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ADT Security Services failed to deliver

I thought site was honest however I learned thru google search that it is a 'scam' company... They gave me a usps tracking number for my order... But post office said that number does not exist... I notified american express and cancelled my credit card... They already hooked me for 46$... And were not getting anymore... Paypal was the go between and I have lost faith in them too

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11:48 am EDT

ADT Security Services does not respond to alarms

For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, they verify that they did receive an alarm. In all fairness, ADT credited my account for three months of service that wasn't being provided. I have asked for the manager in Mobile, AL to call me, but there is no followup on the problem. The company has sent technicians out repeatedly, replaced the control panel and then most recently told me just don't use it. Yet they continue to bill me for the service, and the alarm sets itself without my assistance! They don't know how to fix the problem and have no interest in fixing the problem. I had to pay over $1, 300 to upgrade to this system that has never worked properly. All I want is a system that works and a company that responds to the alarms it receives.

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Uhlane
, US
Jun 21, 2011 6:43 pm EDT

For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, they verify that they did receive an alarm. In all fairness, ADT credited my account for three months of service that wasn't being provided. I have asked for the manager in Mobile, AL to call me, but there is no followup on the problem. The company has sent technicians out repeatedly, replaced the control panel and then most recently told me just don't use it. Yet they continue to bill me for the service, and the alarm sets itself without my assistance! They don't know how to fix the problem and have no interest in fixing the problem. I had to pay over $1, 300 to upgrade to this system that has never worked properly. All I want is a system that works and a company that responds to the alarms it receives.

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Tech12344
, CA
Jan 14, 2012 4:42 pm EST

check if ur nieghbour has a wireless system as well. it could be their keyfob turning on ur system. maybe the day of the install they pressed their keyfob while the adt tec was trying to proram something in ur system.

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7:23 pm EDT
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ADT Security Services horrible service supervisors - called me rude

I have had a horrible experience with the adt company. All I had was a question. Can I change "this" about my service? After speaking to many reps and all they could do is tell me I needed to speak to a supervisor, nothing was answered. All the supervisors asked is "does this have to do with adt", while i'm trying to explain how it has everything to do with adt. The other only thing we discussed is who gave me the number to them and why that person did that. I did not have these answers nor did I care about those questions. I am calling to discuss my situation, my inquiry, not the supervisor's bad day! I was even called rude from one of their supposively "top" supervisors. Since no one else could answer my questions they forwarded me to ms. "roberta" and finally feeling releaved about speaking to a supervisor whom I thought would provide excellent customer service, when at this time... My question is still unanswered and I am still unable to contact anyone who can help. I would advise no one to use adt if they ever want to contact them or change anything about their service. When we were getting it installed everything was great until it was finished... Now they are nonexistant for my company! Will not answer the phone, will not answer my question, will not contact me back.

What a horrible customer service experience from such a wide known firm.

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10:33 am EDT
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ADT Security Services poor service / dog lost / false selling and response

Hi Please see all the attach documents that I have been sending to ADT security. I have phoned them like 100 times and they never available I will leave messages and if i'm lucky they will maybe phone me back . Please note that I'm still waiting for someone to attend to my property and contract with out luck this has been going on for months now, they have lost my dog, They falsely sold the system to me, Respose times time poor, Dont check my property just report all in order. Please can you help as I dont know what else to do with them to get this problems sorted out. My email thessa.[protected]@yahoo.com I send all corespondense and I think I have more I phoned again twice today and left messages but no one phones me back to get this sorted. They will contact me as soon as they see I made contact with Beeld or someone else after that no response.

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12:53 pm EDT

ADT Security Services fraudulent billing

I had home security service with adt for 20 years and always paid my bill in advance for the entire year ahead. Sold my house and called adt to cancel service in november2010 effective january 1, 2011.
They continued to send me bills for 2011. I sent them 2 letters and called them twice on the phone. They pretended that I never cancelled the service and owe them for 5 months.
I have reported this to my state's attorney fraud division. Will never do business with this crooked company again.

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3:31 am EDT
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ADT Security Services alarm useless

Buyer and User Beware
We returned from a vacation to find our house had been broken into.
But we had an alarm from ADT, so we "thought" we were protected. We soon found out no alarm had been sent because the burglars had cut the phone and cable lines. Lines cut no alarm. As we found out we had to have a backup system. When the phone lines are cut there is no signal sent telling the alarm company this. So the only high tech tool burglar needs is a scissors to cut the lines . So much for the digital barrier shown on the commercials . We were never told that our system was worthless without a backup. So if you have ADT check your system. If you are looking for a system look elsewhere. The help I received after the robbery was non- existent. They are too big and don't care if you are unhappy or even cancel. I could go on but hope the point is made .

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7:26 am EDT
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ADT Security Services unproffesional and unscrupolous

I have also learned the hard way!. I cancelled my service with adt on the 9th march 2011 and specifically asked the accounts department whether I will be billed again in april as I was leaving the premises end of march and was told I would not be billed again, lo and behold on the 2 of april I was debited once again!. After being pushed from pillar to post and ending up with a jaques who sweetly told me it is a calender month that's why it went off, after venting my spleen somewhat on him and in no way being personal towwards him he put the phone down on me. If he still corrected me or asked me to remian calm I would not have gone on a campaign such as this but I only recently found out from one of their salespeople (Warren) that I was actually entitled to 1 (0ne) years free response as my wife had passed away and the contract was originally signed in her name. Nice, once again no one communicates with the client but rather let it slip though and let the customer pay religiously every month. Shame on you adt I am so glad the cpa has come into effect, this will hopefully take care of scoundrels such as yourselves in the long run! This is the exact same complaint that I placed on hellopeter.com, I believe the public must be informed of companies such as these and not just willingly put their signatures to paper by believing everything that is explained to them by the respective salesperson. Shop around and get other companies to give you quotes on security, the figures speak for themselves as there is daily valid complaints about this particular company.

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Govols10344
Knoxville, US
Apr 20, 2011 12:42 am EDT

This is a know risk with security systems. How did you think your alarm communicated, pixie dust?

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5:27 pm EDT

ADT Security Services we are frustrated and disappointed in adt as we expected much better service from such a large firm

An ADT sales rep got us to sign up for service by promising us a month-to-month plan that could be canceled at anytime for any reason. “Nothing to lose” he said. In a classic bait-and-switch we were placed on a 2 year plan with a $500 early termination fee.

We discovered this by accident when contacting ADT for an unrelated issue. Over the past 6 months we have spoken to countless ADT customer service reps and managers, while they believe we are telling the truth, all tell us there is nothing that can be done.

One rep went as far as to tell us ADT is in the business of making money and therefore would not alter our contract as it’s just not company policy to do so. The sales tactics of the ADT sales rep who sold us our contract were both unethical and illegal yet ADT refuses accountability.

We are frustrated and disappointed in ADT as we expected much better service from such a large firm. Google “ADT lied” and you will see we are not alone.

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w810angel
Virginia Beach, US
Apr 30, 2011 1:07 am EDT
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Contracts are intended to protect both parties. In Virginia there is 72 hours in witch a person may opt to rescind a contract. Unfortunately ... there are always "exceptions to the rules" ADT became Platinum Protect, the monitoring companies have changed, the sales persons are no longer with the company, personal checks, and payment information is "lost”, accounts are not updated, random account changes followed by billing issues ... Perpetual problems and issues CSR calls and resolutions. I will not, ever, do business with this company, ever, again. With this experience turning out as it has, I will do considerably more research in the future before making a commitment of any form.

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11:35 am EDT
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ADT Security Services - empty promises and unauthorised debit orders

Complaint after complaint! This company has really disappointed me with empty promises and lies. I have no faith in them or their ability to resolve issues. I put my faith in the company with the expectations and promises from the sales person. To date I am having to still deal with unkept promises. Signing with a security company should leave you will some...

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7:05 pm EST
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ADT Security Services repeated calls

Adt stop calling me! I have a new business line, I work from home, and this # is on the national do not call registry. I get repeated calls everyday. I have asked them to stop. I am so sick of it. Stop calling my business line, and do not call me in general!

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AntonioSMalls
Camden, US
Mar 19, 2012 10:58 am EDT

ADT is not perfect but if you speak to the right person they will solve your problem rather quickly.
For rebates Deals Specials and or billing and technical problem I use this number normally a supervisor will help you [protected] mon thru friday 8am to 11pm saturday 9am to 10am sunday 10am to 6pm @ eastern time hope this helps you all. I use this number for additional credit and tech issues. 8) But all in all ADT need to get there stuff together

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A van der Walt
, ZA
Mar 23, 2010 9:05 am EDT

When the salesman of ADT came to me for signing a contract he did not tell me it was a 3 year contract. I thought I was only taking over the rest of the previous person's contract. He also did not tell me that I have to buy out the rest of the 3 years if I leave before that. He also told me that it does not cost anything if they come out to my house.
I moved in the house on Dec 1 2009 and in the first month my alarm went off a few times. Every time I phoned them or they phoned me and I told them there was nothing wrong. They did not inform their cars about it and they still came out. Then one of the chaps who came out told me they only come out 3 times a month for free, after that you have to pay. I then phoned this sales agent and he told me that was wrong and if I receive an account I only have to phone him and he will see that I do not pay. Afterwards I found out that it was a lie and I have to pay.
Nobody from ADT came to the house to show me how the alarm works and when I phoned the salesman to find out he gave me the wrong advice and the alarm went off if I did what he told me. When I phoned the office a woman told me I should have read the contract before signing it or I should have asked somebody to read it to me. I am an old woman with only one eye and cannot read the fine letters and at that moment I was staying in a retirement village with only old people around me.
That was not all that happened. I started getting sms's from them telling me my battery was low. I phoned the technical department a few times and every time they told me they would go into the matter. You see I told them if I signed a new contract for 3 years they should have put in a new battery. Now I have to pay about R800 for them to put in a new battery. Apparently the technical department is not part of ADT. I phoned lots of times and spoke to different people but with no results. I feel I was mislead from the start about this contract and that it must be cancelled and they must pay me back all the money I paid over to them from the start. If I knew about all this I would never have signed the contract. Can you please assist me in this matter.

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Johnnyo
St. Louis, US
Apr 16, 2012 3:25 am EDT

I too have had phone calls (every single day). I have actually pushed the button and talked with a live person and asked them to stop...guess what? they hung up on me. And then I continue to get the calls. This cannot be legal. And I have news for ADT...I would never get one of their products nor would I sign up for their service. I would recommend that ANYONE who gets a call from ADT ...do not ever buy from these people

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4:38 pm EST
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ADT Security Services company

This place is a Joke.I went four times for an interview and got nothing but Great comments from each manager. Ive got 12 years in Sales and they loved everything about my resume and Bacground . The last guy that talked to me talked to me more about church than the freakin job, asked if I was a god loving man, what denomination, and so aon, would not shut up about it. And because I answered wrongly I am sure on a few of those because I was sick of getting hounded on religion. I went from hey you start next week to never hearing back and noone returning a call. Found a great job after that and worked out for the best. Best thing I can tell you if they are real is Dont drink the koolaid.

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AtWork
Southgate, US
Jul 20, 2012 6:32 am EDT

The people saying that those who have issues are just cry babies thatcould not do that job. Well I could do it, and was good at it. So please tell me how this is okay...
My days changed last minute, as I was leaving, being told I had to come back in the next day, when I was off, and had plans.
Marcia, the CEO, has a neice that is a manager, Hulm giving his kid a summer job, a VP that made two of his daughters managers, Marcia's ex husband was given a job where he just yells at poeple all day, a manager in one office his wife is a manager in another office. Hulm hiring his brother in law in, and pushing him to a higher level that those starting with him, then giving him perferd calls over everyone else. Seeing a trend?
How about the person who was called at 10PM and told they were being transfered, and had to be 100 miles away for training by 8am the next day?
The managers getting in trouble for routing the calls to their friends, and leaving other people hung out to dry.
Making people pray before meetings.
Changing someone's hours at 8pm the night before.
Managers who had to have three different girls report them for sexaul harrasment before anything was done (they moved his desk)
Forcing people to go to church.
Dragging girls into the office, and then sending them out in tears.

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pobarjenkins
Minneapolis, US
Feb 19, 2011 5:12 am EST
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Just because they don't want to hire you doesn't mean they are not legitimate. Get over yourself.

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6:04 pm EST

ADT Security Services handed over to itc wrongfully

After lightning damage to my alarm system ADT send out a techincal team for the repairs and advised me prior to the repairs that the repairs is fully covered i.t.o. a policy that I have with them. After the repairs was done I asked them to return on two seperate ocassions to attend to specifics as the repairs were not completed. A few weeks later I received a call (just after I terminated the contract due to the difficult economic climate) to tell me that I owe them for the repairs as the 'policy' that I had does not cover the full amount of repairs. I corresponded with Anette Jacobs, cleared up a number of issues, and was told, in writing, that she will request an investigation from techincal and will keep me posted. This never happened, last week, 8 months after Anette undertook to have the claim issue looked at I received an sms fro ITC that I have now been 'handed overblacklisted' for the above - and the technical team did not even bother to return to complete the repairs! IT APPEARS THAT WHEN ADT REALISE THAT THEY ARE IN THE WRONG - THEY SIMPLY IGNORE THE ISSUE (AND THE CLIENT) AND HOPE THE PROBLEM WILL DISAPPEAR!

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9:18 pm EST
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ADT Security Services ripe off, poor customer, too expensive

Scam! Offer same product as everyone else but charge 3x as much. Lock you into a 3 year contract. Looks for decent credit score so you don't want to ruin it by breaking contract. Treat employees like crap and won't even give them discount on services, cheats on commission and refuse to give their tax id no. Eventually company will go down because of poor customer service dealing with noncorporate secondary companies that resale for them. Non competive in todays competitive market. Don't believe the lies the sales reps tell you. They are thieves that steal from the company and steal from customers...I know someone that works for them.

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GreatHodgy
, US
Jul 08, 2011 4:50 pm EDT

was a former Broadview Customer...ADT bought out company...when I went to cancel monitoring, they tried to get me to stay by lowering my payments in half...why was this not offered prior to me leaving? Then they stop the monitoring as requested (which I told them I wanted just to use system locally as a home security system)...they fail to tell me system will no longer work at all. I am on the way out and keypad says to call their 800 number. Call them...rude CSR tells me I do not own system and I have to pay $600 for it and hangs up. I file a complaint and they give me a number to call which I did. Very nice gentleman. He says billing will bill for system ($600) and he can send into the que the command to convert system to local. We even discussed payment options not to pay the $600 in one shot. Said takes 24-48 hours for system to change. 3 Days later nothing changes...I call..woman tells me he sent the order to wrong dept...it is in his email at work there...he told me wrong, $600 has to be paid up front and even them will take another 48 hours before system is live locally.

They are idiots and ###s. Stay far away from ADT!

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6:50 am EST
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ADT Security Services serious lapse in service

This is an account of our experience with the home security service
provider ADT Security

We left for a two week holiday on the 8th December. That morning, we
changed all the batteries and tried to arm the system. We encountered
error signals and over the phone with ADT Security help desk, we tried
various things (including triggering the alarm at 7am in the morning)
which ultimately did not work so we asked them to send a technician.
They said that they needed to check the schedule and get back to us.
We did not receive a call and I had to call them again from the
airport to ask them to call my father-in-law to schedule an
appointment.

When we returned to Singapore on the 23rd December we were surprised
to see their technician at our house and were horrified to be told by
my father-in-law that the alarm had not been working for the whole
time that we were away. He told us that they had called and told him
that the earliest appointment would be the 22nd. He figured by that
time it would make more sense for them to come on the 23rd when we
were around.

ADT's technician announced that 2 out of the 4 batteries in the motion
sensors were weak even though we had changed them all on the day that
we had left.

We called the help line, got ourselves to customer service team leader -Azman.

We wanted to know

1. What did they think they were selling? If they are selling a
security service how could they knowingly leave the house unprotected
knowing that their system was down. How can their answer be that it
was First Come First Serve for technical issues?

2. We had emphasized that the house was going to be empty except for
the maid and there would be occasions when she would have to leave the
house unattended. It was very clear that there was nothing that
anybody in the house could have done to arm the system after spending
an hour on the phone with their help desk.

3. Why should we trust ADT with the security of our home when the
customer service could tell us that service and maintenance is only on
a first come first serve basis and that the earliest date could only
be the 22nd when we made the phone call on the 8th.

At this point Azman interjected and said that the appointment for the
22nd was not set on the 8th but on the 10th. Which meant that they did
not even get back to my father-in-law when they knew we had problems
that day.

As he could do little more than to mouth the usual
we-could-have-done-better lines, my wife asked him to get somebody who
could give her a proper account of how the lapse occurred and what is
being done to get back to her. Three days after her third phone call
to them, his superior called up, offered the same
'we-could-have-done-better' lines, missing the point of
'accountability' completely. When we ask them to write to us with a
report on the lapse, their answer was that they cannot 'write' to us
as a matter of policy. She went on to offer a waiver of 1 month
security fees. It is saddening that a company as big as ADT Security
obviously does not understand what is expected of a security service

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ADT Security Services In-depth Review

Overall Rating: 4.5/5

Company Overview: ADT Security Services is a leading provider of home security solutions in the United States. With over 140 years of experience, ADT has established itself as a trusted name in the industry, offering reliable and comprehensive security services to millions of customers.

Services Offered: ADT offers a wide range of services to meet the security needs of both residential and commercial customers. Their services include 24/7 professional monitoring, video surveillance, smart home automation, fire and carbon monoxide detection, and access control systems.

Pricing and Packages: ADT offers various pricing and package options to suit different budgets and requirements. While their prices may be slightly higher compared to some competitors, the quality of their services and the peace of mind they provide make it worth the investment.

Customer Support: ADT is known for its excellent customer support. Their knowledgeable and friendly representatives are available 24/7 to assist customers with any inquiries or issues they may have. Whether it's troubleshooting a technical problem or answering billing questions, ADT's customer support team is always ready to help.

Technology and Equipment: ADT utilizes state-of-the-art technology and equipment to ensure the highest level of security for their customers. From advanced alarm systems to smart home automation devices, ADT's technology is designed to provide seamless integration and enhanced protection.

Installation Process: ADT's installation process is hassle-free and efficient. Their professional technicians handle the entire installation process, ensuring that all equipment is properly set up and functioning correctly. Customers can expect a smooth and seamless installation experience.

Monitoring Services: ADT's monitoring services are top-notch. With their 24/7 professional monitoring, customers can rest assured that their homes or businesses are being monitored round the clock. In the event of an emergency, ADT's monitoring center will promptly alert the appropriate authorities.

Mobile App and Remote Access: ADT offers a user-friendly mobile app that allows customers to remotely access and control their security systems. Whether it's arming/disarming the alarm, checking live video feeds, or receiving real-time notifications, the mobile app provides convenient and easy access to the security system.

Contract Terms and Cancellation Policy: ADT offers flexible contract terms, ranging from 36 to 60 months. While longer contracts may come with lower monthly fees, customers have the option to choose shorter terms if desired. ADT's cancellation policy allows customers to cancel their service within a specified period, although early termination fees may apply.

Reputation and Trustworthiness: ADT has built a strong reputation for its reliability and trustworthiness. With millions of satisfied customers and a long-standing history in the industry, ADT is widely regarded as a reputable and trustworthy security provider.

Additional Features and Integrations: ADT offers additional features and integrations to enhance the overall security experience. These include home automation integrations, such as smart thermostats and lighting control, as well as integration with popular voice assistants like Amazon Alexa and Google Assistant.

User Experience and Interface: ADT's user experience and interface are intuitive and user-friendly. The control panel and mobile app are designed with simplicity in mind, allowing customers to easily navigate and manage their security systems without any technical difficulties.

Pros and Cons:

  • Pros:
    • Reliable and comprehensive security services
    • Excellent customer support
    • State-of-the-art technology and equipment
    • Hassle-free installation process
    • 24/7 professional monitoring
    • User-friendly mobile app with remote access
    • Flexible contract terms
    • Reputable and trustworthy
    • Additional features and integrations
    • Intuitive user experience and interface
  • Cons:
    • Higher pricing compared to some competitors
    • Early termination fees for cancellations

Conclusion and Recommendation: ADT Security Services is a highly recommended choice for those seeking reliable and comprehensive home security solutions. With their excellent customer support, state-of-the-art technology, and reputation for trustworthiness, ADT provides peace of mind and protection for millions of customers across the country.

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Contact ADT Security Services customer service

Phone numbers

+1 (800) 884-4226 +1 (800) 521-1734 More phone numbers

Website

www.adt.com

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