ADT Security Services
reviews and complaints

Called several days ago to have a tech person out to fix our alarm system. They have scheduled 12 pm to 5 pm and informed the tech I wouldn't be home until 3pm. Will it was 5 minutes before 5pm. I waited since 3pm and no service. Called adt and was aware they scheduled from 12 pm to 8pm. Who the hell wait 8 hours for service. I got a life too, not just you adt! You need to change that schedule appointment system if you want to keep me as your customer

Recently moved into a house. Last night at 9 PM, Kristen from Safe Haven Security showed up at my door, claiming she was sent by my Realtor because I needed ADT Security, and my Realtor made the appointment. I told her I was not notified, and was not interested, but she persisted in harassing me to buy her system. I therefore kept repeating myself like a broken record that I was not interested, but she refused to leave. I told her I had no intention of changing my mind, and finally got her to leave. I then called my Realtor, who told me that she did not make any appointment for me concerning ADT, but did tell Kristen to send me some information. I also reported the incident to the Pinellas County Sheriff, and Safe Haven Security, so it would be on record. In the meanwhile, Kristen lost a sale by refusing to listen to both my Realtor and myself. I would certainly not use this company based on Kristen's inappropriate behavior, and lack of ethics.

This has to be the worst Company I have ever had to deal with. I am writing this complaint late because I have no other choice. I first tried to get service and made an appointment in August, 2013, after going around in a circle with "no show appointments" some one finally showed up in November, 2013 (three months later). The service was put in. I had to leave town on business and the fact that I take out of state assignments for work. My daughter came over to check the property, walked in January, 2014, she forgot the alarm info, called me to tell me she forgot. I asked her if the alarm went off...she said no. I later found out in February, 2014 that the system was not working. I finally was back in town, had a technician to come and find out what the problem was. I was told the problem was fixed. My daughter once again came to check the property in April, 2014...alarms not working. I was told they was working. I just gave up. Finally I just got out right mad and on December31, 2014 a Technician came over to do repairs and told me that the wrong wires were installed. I was credited with 6 months of not having to pay a bill. I am looking for another compamy, but there is no other company in this rural area until I saw a commercial called Simpli Safe...think god that is where I am going. This ADT SUCKS...Stay away from it.

02march 2015
Door to door agent for company...was absolutely the rudest person who I have come across in my 62 yrs. ..I politely said no thank to his offered service... His comment was
" Well, the criminals should be happy".. I was horrified..I called the no. On the flyer and stated how his comment was uncalled for...
He then stated " What was I suppose to say... Am I suppose to be nice...I was horrified again.. Now I would never ever use ADT... He was working waters Ave. In Seattle ...
I have his no. On file...HOW RUDE ... Horrible rep. For your company.

OUR ALARM STOPPED WORKING ON THE 23/12/2014. WE PHONED IN SEVERAL TIMES AND REPORTED IT STILL ISN'T WORKING. WE WERE INFORMED WE CAN ONLY BE ASSISTED BY 5/01/2015.WE ARE WITHOUT ANY SECURITY STILL.IN THESE TIMES WE CANNOT BE WITHOUT AN ALARM AND HAD PREVIOUS LIFE THREATING SITUATIONS. THAT'S WHY WE DID GET ADT HOME SECURITY.WE ARE VERY UPSET AND STRONGLY THINKING OF JOINING ANOTHER COMPANY.WE ARE PAYING FOR SERVICES THAT'S NOT BEING DELIVERED AND THEY DON'T CARE AT ALL. WE DON'T STAY IN A HIGH CLASS SUBURB AND IF WE DID THEY WOULD HAVE SENTED OUT THERE GUYS A LONG TIME AGO. DISAPPOINTMENT WITH THEM IS HIGH ON OUR LIST. HOW CAN NO ONE BE ON STANDBY FOR REPAIRING OF ALARMS

I would like to say how disappointed I am in ADT. I purchased the ADT Pulse and signed a 3 year contract. I am now out of my contract and decided to monitor my system myself. I have been told by ADT representative that I will not be able to monitor my system on a separate system on my phone due to lock codes they have on keypad. They will not unlock for me to use the equipment I purchased! I will now have to purchase new equipment to monitor on my own. What a waste of money ADT has made me waste! Over $3000.00 later and now my system is a waste of money. Just because they want to monitor the system!

I have been getting calls from you all since i set up a home phone with
windstream. Every time I get a call I have to block the number or they
call back at least 10 times (no over exaggeration). Everytime I block
the last number, they call from 2 new ones. I repeatedly ask to be taken
off the call list and that I dont even know how they got my number
considering I haven't gave my number out to my family let alone ADT and
all I ever hear is it may take up to 30 days to stop the calls. WHY?
WHY will it take so long for them to stop bugging the crap out of me? I
have had my home phone less than a week and have gotten a total of 73
calls from different numbers all trying to sell me or give me an adt
system for free.. I posted my complaint on their website and got this as a reply
from ADT
To: Jacquie-
"We apologize that you have been receiving non stop continued calls
regarding new service with ADT. Please email us your direct contact
information to [protected]@adt.com and we will be sure to forward this off
to members in our Do Not Contact team for further assistance. Thank
you.- Tim"
So I did, yet I am Still getting calls, since 8am I have gotten
calls from [protected], [protected] x3, [protected] x7,
[protected] and [protected] x2... all within 6 hours.

Adt installed a security system in our home with the promise of a rebate by carol “the con” greene. To date we have not received any paperwork from adt. Each time we contact the 800 number, the rebate center or ms greene we are routed to voice mails without a return call or a I can’t help you please contact….

The better business bureau and the adt site itself is filled with dissatisfied and angry consumers.
Why is this still allowed to happen? Where the heck are you?

I’m writing this as a warning to all adt customers. Do not ever let adt know that you’ve disarmed your system or you may be burglarized.
Summary: burglary
We had problems with our adt alarm system all day on a saturday. The alarms were going off with every movement and adt couldn’t help or send a technician. I had been on the phone with 4 different reps, on hold a very long time, and was never given a call-back at the times they had promised. I had to call them each time.
Finally, I had to work over the phone with a service rep to disarm it by unplugging from the ac outlet and removing the batteries. The rep had consulted with technicians to help give me directions to do so. We then had scheduled an appointment for a technician to come to the house the following week.
The system was completely disarmed and adt personnel were well aware. That night, merely 3-4 hours after having to disable the alarm, we were burglarized.
This absolutely cannot be a coincidence. There is a connection with these burglars and adt. The police agreed with this and recommended I contact adt customer relations and file a formal complaint and expect an investigation.
Of course, adt customer relations denied that it was possible, stating that the service reps I had spoken to throughout the day were located outside my home state. They had stated they would provide a $500 something-or-other, but I never received anything.
I, nor my neighbors have ever had a burglary. We’ve lived here for 8 years, and my neighbors for decades. This one incident is not coincidence. Someone at adt contacted these burglars, and now my wife and 9 yr-old daughter had dear, irreplaceable things taken away from them ($15k worth), and we are forever traumatized. Adt couldn’t care less.

An Adt representative when I initially aquired their service promised a fixed monthly rate of 45.00. I provided them with my credit card number so they could automatically deduct the payment every month. Since 2010 they have renigged on the agreement repeatedly . Adt continues to steal money from my account by changing the monthly fee to now fifty dollars a month without my knowledge or authorization. The agreement was for 45.00 a month as long as I own my home. My system was paid for the same day I began my contract and I was guaranteed the rate would never change. Now I have to remove their access to my credit card in order to make sure they dont keep taking unauthorized amounts from my credit card. Not to mention someone broke into my home and the alarm failed. If you make an agreement get it im writing..
Never allow ADT to directly deduct payment from your account. This is a good way to get ripped off by them...

i tell you a so sick in piss off with ADT they have a eployee sale rep coming to my house to sell me a alarm system this b... facing felony thret chsrges in a peace order. what the hell you seen some one like this to my house what about my safety in my family. do any one look over there back ground. ADT putting me in mu family in harms way. i tell you am done with them, i can trust the company thats suppose to look out for my home who cam you trust. thin i try to get in touch with them . they brushing me off about it. SO i asking to all my people to push this for me get in touch with them tell them outrage this is . we have to take a stand. please give me a hand i do not want this person coming to your house, look her up on maryland case seach Karren butler. thin you see it for you self. am pushing this because i have kids that am responsible for there safety. am piss in hurt in feel betrade. thank you my friend for your help.
the more call they get the sooner AdT with do some thing about this She works out the columbai offices in MD. So my friends fiht on keep push out the truth. thank you for your time

my problem! is this how can a company let let one of there co worker syay working for them. after they have been charge with a felony. miss butler name karren butler works out of the columbai MD adt offices. was charges with theft over 10, 000. in she still works for them. wtf ! I try to get in touch with them but i do not know how to. but any way ! this is crazy this woman came to my house in is going to other people home . i do not feel safe knowing that this person in out there doing this . so any help in this would be great! i thank we need to take a stand . when thing like this comes up. look on maryland casr seach in you see this woman charge with a felony . this is my home ! they are to protect it from people like this . but she was in here omg! iam pisss. i do not no how to go about this . i want some thing done . i never want this to happen to any one eles. any help in this i would apprecate.
thank you for your time in help.

Buyer Beware! - ADT does not install the majority of their systems. They use "Authorized Distributors" to install your system, then take over the monitoring contract. If your system is improperly installed, and does not work, there is no relief on the monthly monitoring charge. ADT tries to charge a $25 fee even to repair non working systems under warranty. Even though you own the system, they change the dealer and Installer codes so you can not change any programing or monitoring companies even after your three year contract has expired. Their technicians are not very competent. In my case there was a series of three technicians that came out to "fix" a problem with one of my sensors. The first tech improperly programmed the sensor, the second technician tried to correct the programing and the third technician finally straightened out the mess. Poor service, inflexible policies and a death grip on the customer. I highly recommend you look elsewhere before going with ADT.

This company deals with "half truths." Upon hiring, you are promised a seemingly incredible income, with all types of advancement opportunities.
Strictly for the birds.

As a salesperson, you are riding around in a van with your "team" (so you can be monitored). You are dropped off in a certain neighborhood and go door-to-door?.
Keep in mind, you're out in all kinds of weather (heat wave, rain) having doors slammed in your face?.

Secure Watch is continually hiring new employees (their usual lifespan is that of a fruit fly) because they impose numerous false deductions on your commissions.
Packages are sold on a "point system"?. The consumer is allowed so many points for their security package, with 8 allowable points (each door contact is 1 point, glass breaks or motion detectors are 2 points each…)
If the 8 points is exceeded, the salesperson's commission eats it, .

Even if your paperwork is perfect, there are no point overages, they see fit to chip away at your paycheck, citing false point overages'.

Conveniently enough, salespeople can't keep copies of contracts to contest these
Frequent erroneous deductions, and pay discrepancies - which gives the company free reign to literally steal from their employees – and they do with impunity/.

There's no one to complain to, as management is constantly changing company locations and utilizing huge employee turnovers!

Hello, I called adt and I arranged installation of an order I purchased from adt website www.Adt.com. I was greeted by a man using a felonious name which I researched who is actually related to the high school superintendent who I have always said was using fictitious names. They installed a system after breaking down beams that were significant in structure in my crawlspace and they made a bunch of holes in the walls using an old 2009 system that I am sure came from this persons own home of which he still has a remote for. They took 50 percent payment of 360.00 and then a month later after a failed installation sent me a letter from faith ordillas in jacksonville florida who titles herself chief of all responsibility and a powerful young lady who can deny you service. Well this loser sends a letter stating we will no longer be able to service your system. But feel free to keep the equipment as our little gift (Paraphrased)

ADT is in bed with a company called 'Protect your Home' which is no better than the Mafia. They installed a garbage system at my home which never worked, sent the same tech out 6 times to repair it but never did and proceeded to bill me for months when the system never worked. After that, PROTECT YOUR HOME harassed and menaced me everyday with calls for what they called an early termination fee. There was none as the system never worked before leaving my family at risk for predators. They would call waking up my 6 year old daughter and distressing my family. They then hired a shark collection agency/law firm who harassed me also. I spoke to a Mike Schultz from ADT [protected]) who promised me he who fix everything offering to take off the charges and the installation fee from protect your home and apologized to me and my wife who was listening on a conference call. I had called the FCC and FTC to complain and Schultz promised that the calls from protect your home would stop immediately but the very next day protect your home was right back at it. Their number is [protected] Schultz than brokered a deal with us but again the very next day said he would not honor anything! Stay as far away as you can from these scam companies. They have no interest in helping you other than ripping you off! Their corporate address is 1 Town Center Road in Boca Raton Florida and their number is [protected]. If interested in joining a class action lawsuit, contact us at [protected]@rocketmail.com.

I have had problems with this security system since it was installed. I have had two false alarms at midnight which caused me to search the house and garage with a loaded 45 looking for what I thought would probably be a wide-eyed, armed, meth user who decided to rob me. I currently have a sensor which has been out of service for going on 6 days now. I have called customer service at least three times for assistance in shutting down the alarm system to no avail. They are supposed to be sending a technician on Wednesday although they were supposed to send a technician more than a week ago.

Their contract is quite deceptive since it can be folded several ways to hide the multitude of legal jargon. I was even asked to initial the monthly service amount only to find out later that they can change that at any moment without advance warning. Whether or not you agree with the increase you are going to get billed at the same time the notice of increase is mailed. Imagine if you landlord or mortgage company did this to you. The process is that if you disagree you have to write to them. Their response, I am sure, would be they never got your letter. Supposedly if they do not agree with you there is another requirement that you give them an additional 30 days to cancel. This means that they have collected 90 days of increase which you are opposed to. They also want 75% of the remaining contract amount and a $50 disconnect fee. In my lifetime I have had customers who were not pleased with my service and I never once got thirty days notice they were stopping my service.

If the mortgage companies were sued by the government for bait and switch and predatory practices, then surely ADT is a prime candidate for a huge class action lawsuit for millions.

Adt rebates are a sham, they deny your claim first, wait for you to call and then so call approve it, next they tell you, we will send you a check in 7 to 10 days, that check never comes. Then they tell you, you have to wait 30 days to do a stop payment, on an invisible check... Lol, wow... And then you have to wait another 30 days... I should have went to comcast... Cooperate greed...

Insulation beneath our floor was found pulled from beneath flooring. Securing twine was cut in places and gobs of insulation just pulled out in other places where security wires run to switches and control panel. Contractor who inspected was amazed how badly it was damaged and removed, and said that it was obvious that it had been pulled for the security wiring. I guess the alarm installer didn't figure a homeowner would likely go into crawl space and discover the misdeed. I didn't for a long time, over two years. Was I shocked! Not only was the insulation lying on the ground beneath, but so were the wires! They were draped across the ground rather than being attached to the joists. I had to pay $270 to have the insulation repaired. After being given the run around by ADT, disconnected, told to expect a phone call back from the operations manager, and sent repeatedly through phone trees, I was denied compensation for the problem, and told that I in order to have further consideration that I would have to write a letter. Rather than waste more of my time, I cancelled my ADT monitoring, changed my control panel and arming stations, and will pay about 25% as much per month for my new monitoring service. This company needs to learn to be responsible for their work. I see from the numerous complaints online that they are leaving what appears to be a very bad taste in a lot of customers' mouths.

Please do not get an ADT security system. We have had nothing but problems after problems with them and now stuck in a three year contract with them. First they told us if you referred someone they would give us $100 and they would receive $100. They called the same number we did and had the same installers come to their house but when we tried to get the promotion rebate they said adt private hooked up one and adt corporate hooked up the other and refused to pay. Next someone tried to break in my house and when they went to pull on the slider door my system went beep beep and said back door failure instead of going off. My system wasn't even a year old at this point. Then that night two more sensors quit working when I went to open the windows. ADT never called even when there was the sensor failure, we had to call them and they didn't care someone tried to break in my house. Then on top of the rude customer service they wanted to charge us to send out a technician to fix there broken sensors. Finally after arguing with them they sent someone out for free and the guy they sent was nasty. He was unshowered in sweat pants with coat over his shirt, wreaked of body odor and cigarette smoke, and left greasy finger prints all over everything he touched. I had to use a scrub brush to get off the stains and buy new curtains. I just shampooed my carpets and he tracked mud all over them and we took pictures and also he chipped our walls but ADT refused to do anything. He put on the wrong sensors so a week later they sent someone else to change them and got upset because we wouldn't let him back in our home. So finally our sensors got fixed and a week later they fell off the windows and it set off an alarm and once again ADT didn't even call us, we had to call them. Three days later they sent someone to our house and now we decided to seek a lawyers help. They have lied to us, cheated us, and stole from us. The whole purpose of getting the system was to add some piece of mind when my husband is working nights and out of town. Instead we went out and bought a gun for my families safety.