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4.5 618 Reviews

ADP Complaints Summary

16 Resolved
80 Unresolved
Our verdict: With ADP's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:28 pm EST
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ADP they have $300. 00 of mine and don't know where it is and do not care

I had an acct. With adp total pay card through my job. I had a need to transfer money from this card to another card because i needed to make a purchase that the other card was affiliated to my paypal ebay purchases. It was dec. 6th when i did this. I called and asked them when i could expect the money to transfer they were very hard to understand the multiple of people i kept being transferred to and could not answer any questions. I called them for 1025 straight days with the inquiry of where my funds went. I kept telling them they never reached my bank acct. They said several times they would mail some complaint forms to fill out finalyy after 15 days they finally sent them. I filled it out faxed it back and about 10 days later i get a typed letter with no letter head or proper signature stating that my time has expired to request research into this matter so my $300. 00 dollars are lost? What the conclusion here. No one would answer my questions they kept saying check with th e company the money was transferred to. Moral to the story this is now january 31st still no answers. I contacted the attorney generals office in hopes of getting some resolution. I cannot afford to be out of $300. 00 why and how can these card companies get away with this?

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1:52 am EST

ADP they sent me fake check and my account was closed

I worked for the company ADP Research Inc. I was so disappointed, ‘coz they provided the check and I deposited it, but the rep from the bank told me that the check was bad. They told me that my account would be closed due to this check. I tried to reach someone from this company, but no one replied. I have no idea what to do now. I left without my money and want to solve this problem ASAP. Please, help me.

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5:58 am EST
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ADP Pay card access denied

I have been calling adp from last year asking them to activate my card that I used back last year during summer when I worked for the ymca, now im back in south africa been trying to activate it since last august but they asked me to send them some copies of my social security card and passport and I did more then 6 times and they keep tellibng me that they didnt receive any faxes and im highly anoiyed because im spending more money calling them and faxing stuff which they claim they do not get.. My card next year will expire with the money I worked for.. Im went to the states to work but it seems I went ova there 4 nothing.

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2:57 pm EDT
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ADP holding funds

It seems that adp has major problems with their system. This is the third time in one month that the system went down. I am stuck away from home with no gas in a parking lot waiting for the system to go back up. I can see why it is so cheap for employers to use this company to load pay checks. I tried to make a complaint to the fcu through the website and it is an error. .

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5:26 pm EDT
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ADP closed account without my knowledge

I'm not a happy camper. I work for a company on a seasonal basis, and have had the ADP Total Pay card for deposits for the last few years to keep funds separate from my regular checking. Stupid, I know. This year, ADP decided since I hadn't used the card in a few months, they would go ahead and cancel my card with no notice. Now let me reinstate, I work seasonally, so only use it in the summer. Because they closed my card and didn't let me know, I didn't change my direct deposit information, and the company I work for attempted to deposit my pay into the ADP account. It was kicked back to my employer, and now I must wait an additional two weeks to get paid on the next pay period. I need my money now. Ugh. If you have the option with your employer to use this card, DON"T DO IT! You might not get paid.

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Update by SarahRS
Apr 30, 2014 5:31 pm EDT

That should be Cordova, Tennessee. For some reason, it won't let me edit.

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10:38 pm EDT
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ADP unlawful wage garnishment

This company practices unlawful wage garnishment, in the state of Texas wage garnishments are ILLEGAL...but when I called ADP, they told me there were no such laws in ANY state. Really, I looked, there's five that practice that law. Hmm, from what I've read why would any company pay these people to do any service for them, these companies are getting themselves into potiental lawsuits from their employees just by using this company. APD is the most horrible company I've run across, you can not get in contact with anyone who has any knowledge, its tough to get them to contact you back. They do not know nor practice laws and regulations.

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latisha pisar
Woodward, US
Jun 19, 2014 11:40 pm EDT

i voluntarily returned a car because i couldnt pay for it anymore they sold it for 2000. dollars i keep having to leave my job because of them and each time i owe more

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J N PP
, US
Mar 06, 2010 3:17 pm EST

This is the 3rd year in a row that ADP had sent some protions of my state income taxes to a state that I have never worked in or lived in.

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rebecca Chaffee
Lowville, US
Feb 05, 2015 7:19 pm EST

im a single mom when i tried to make payments i could not get ahold of anybody they stop taking it off my card!how can i be responsible for their mistakes!
Rebecca Chaffee
NY [protected]

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12:42 pm EST
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ADP payroll

I worked for a company last year that used adp. And I no longer work for the company and I have tried contacting the h.r department to have my password reset and they have told me that I need to contact adp to do so. ADP doesn't even have a live operator to speak with I just keep getting a recording that tells me to contact my h.r department. Its been a run around for 6 months and all I want to do is view my last paystub and print it out. They just look out for there clients not the clients employees. Has anyone else had this problem and if so were you able to resolve it?

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L Hughes
Brighton, US
Jul 31, 2013 7:04 pm EDT
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YES, THEY HOLD MY WKLY CHECKS HOSTAGE, SCAM ME WHEN THEY DO COME, CAUSE THEY COME POSTDATED, TO COVER THERE ###...I DONT AVE LAST WEEKS YET, NOW THIS WEEKS IS DO TOMORROW/ ? THE EFFECT OF THIS IS MY TRUCK PAYMENT IS BEHIND, MY ELECTRIC WILL BE TURNED OFF IN 48 HRS. = WAITING FOR THESE CHECKS THAT I'M SET UPP TO LIVE OFF OF WK TO WK... I CANT PUT GAS IN TRUCK, CANT GET GROCERY... ALL MY CREDIT IS RUINED... DONT YA LOVE HOW THEY HAVE A PO BOX, NO PHYSICAL ADDRESS? CAUSE THERE NOT IN THIS COUNTRY ... THEY ARE MIDDLE EASTERNS, COMMITING FEDERAL FRAUD. IF MY DAM TRUCK IS TAKIN, AND MY ELECTRIC GOES OFF ...THEY WILL OWE ME A NEW TRUCK, FIX MY CREDIT, AND I WILL GET A LAWSUIT TRIPLE DAMAGES. WHAT THE F--- A WOMEN WINS IN A LAWSUIT OVER SPILLIN DAM COFFEE... BUT SOMEONE LIKE ADP CAN STRAIGHT UP STEAL, HOD MILLIONS OF PEOPLES MONEY HOSTAGE AND GET OFF W IT LETS GET ATTORNEY ! ldford@ymail.com

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ADP - flexible spending account

This company provides administration of medical flexible spending accounts. They are TERRIBLE!!! It is a nightmare to deal with these people. I have had flexible spending accounts for several years, but until I ran across this company, they have all been great. These people deny every claim, request additional information, then deny receipt of that...

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7:06 pm EDT

ADP money was forwarded then all communication ceased

Money was forwarded then all communication ceased.unable to make contact on any medium.private investigator required to find owner and vehicle.dealer agreed to pay shippng and reneged on that. i paid shipping-$950.00 PLUS REPAIRS TO AUTO TO FACILITATE SHIPPING.owner promised to address this issue and has since disappeared again.vehicle was delivered after 41/2 months.owner ignored phone messages and e mails. $2, 950.00 total for repairs and shipping.

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8:52 pm EDT
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ADP inconsistent taxes

I worked for a company for almost 2 years that used ADP for their payroll services and with ADP's inconsistencies and errors, I am having to deal with the problems of the financial inconsistencies because they did not take out enough state taxes of my paycheck and every second and third check I received they did not even take out state taxes at all. I would not recommend this company because they messed up everything and I will not ever refer them to anybody I know. Nobody should have to go through emotionally, physically, and financially what I am having to go through because of this companies inconsistencies and un-professionalism.

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Tami53
Seattle, US
Jan 10, 2013 10:21 pm EST

Ex employee calls to report his SS# on W2 is wrong. These were done by ADP. I check a copy of his/her pay stub processed by ADP. Same thing. So I check my records of information submitted to ADP on start up and mine is correct. I call and after being on hold for 35 minutes (my phone has timer) they answer. The guy I explain my issue to puts me on hold and comes back and says they will straighten it out. And then he proceeds to tell me I will have to pay for that, normally it is $100 but he will give me break! What! Whoa! It is YOUR mistake I say. He says, yah, but you need to accept some responsibility for it. Really? So despite your advertising about how I can leave my payroll worries up to them and they will handle everything I have to pay? I proceed to read the part in my contract to him that says they will accept responsibility for ANY and ALL errors made by them. Period. Nope, he says, I should have checked everything. So let me get this straight I say...I need to double check YOUR work? Yes, he says. Ridiculous! I also tell him he is adding words to my contract that are not there. I give him this scenario...we perform service work for a customer and don't fix it right. The customer comes back and says hey this still doesn't work or is broken whatever the case may be. If I do business ADP's way I can just tell him too bad, you should have checked our work before you paid for it or took the vehicle. Does this not sound utterly stupid? I can't believe he could even speak those words without laughing at how crazy that sounds. That is not the only issue I have had with them but that is probably the dumbest thing yet they have done to my company. We are a small business so I guess they can just railroad us with their big corporate attitudes. NOT! My advice to you is find another company that will actually honor their guarantee and contract. If I was at the office still I would scan the paragraph and add it to this complaint. I am home now so you will just have to trust me on this. Read the contract they will ask you to sign and you will see it for yourself. Needless to say I have switched payroll companies and so glad I did now after today's call to them. Goodbye ADP!

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9:26 pm EDT
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ADP false advertisement and no pay

I worked with said company for 3 months and I am still calling Alfonso Delgado (the owner) for my first check. I stopped working for this company last week because they DO NOT PAY. I have gone to City Hall to report them but there is no record besides the Non Compliance form they asked me to sign when I began to work at one of their posts, therefore since I have no paystubs and they have my clock in/out sheet, I can not report them to City Hall, silly me for not fotocopying my clock in/out sheet. This company tells their contractors that we will work the first 80 hours for FREE and Alfonso doesn't pay his workers. I am reporting ADP Protective Services to the Federal Tra de Commission as well and hopefully we can get this resolved. I am serious when I say DO NOT WORK FOR ADP Protective Services

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Ray Llanes
, US
Jul 15, 2017 11:39 pm EDT

Your security guards have no common sense. I have a UHaul trailer parked in front of my house for ONE night because I'm moving and my truck is on the grass which by the way belongs to me. There are no signs posted as there supposed to be by FLOrida state statue and he wants to sticker my truck. I have pictures of the owner of this company parked on the grass. But they want to selectively enforce the rules. Ridiculous!

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ADP PROTECTIVE
Doral, US
Apr 28, 2011 3:02 pm EDT

I AM THE OWNER OF ADP IN WHAT ACCOUNT OR POST LIKE YOU MENTION YOU WORK FOR 3 MONTHS SO I CAN PROVIDE ACCOUNT MANGER INFORMATIO, SO THAT ANUBODY CAN CALL AND VERIFIED THAT A PERSON BY NAME MICHAEL DELGADO NEVER HAS WORK THERE ANYBODY CAN CALL ME AT [protected] AND I WILL PROVIDE WITH MY 16 ACCOUNT MANGEMENT NUMBERS AND YOU CAN VERIFIED THAT NOBODY WHITH THAT N AME WORK FOR ME EVER THANK YOU.

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4:41 pm EDT

ADP they won't cut me a check they won't let me withdraw the money

My weekly payroll goes is added to the ADP Total Pay Card. I get paid after midnight Thursday. They sent me an email on Thursday stating that per my request my account is closed. I called them and they stated that once an account is closed they cannot reactivate. Which is fine but they did not reject the funds sent to them by my employer.

Since they accepted it my employer can’t do anything and they confirm yes it is on the card but can’t be accessed nor will they send me a refund for a min. of 10 business days.

I live pay check to pay check and me nor my 2 kids that are home will eat this week or the next because these idiots won’t give me my money. I won’t even be able to go to work because I am broke with no means to get any money. If an account is closed then why wouldn’t they reject it and then my employer could cut me a check.

I have 3 different people there and they will not help me. They won’t cut me a check they won’t let me withdraw the money. I don’t know what to do.

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8:44 am EST
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ADP holding funds after cancelling transaction

I went to the local BP local gas station to purchase gas at the pump with swiping my adp debit card, I then forgot that there would be a holding fee and quickly cancelled the transaction and proceeded to pay for gas inside in which my sale declined due to the fact that my transaction was pending eventhough I purchased not a single drop of gas and no money in my account to even get gas due to the holding fee... I proceeded to call Adp's Cusstomer Service in which to NO SUPRISE, they couldn't do anything about ... She told me that it would take up to 72 hours for the cancelled transaction to post back to my account... so with a o.oo balance and then calling customer service in which they charged me $3.00 and with me checking my balance for the past 2 days my balance is at a - $ 4.50... in which I 'm pretty sure they are going to charge me a overcharge fee in which I am prepared to fight!

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ADP - garnishment

I had a garnishment on my payroll and had both attorneys submit a release for the garnishment to stop money being with held from my payroll. First we faxed the release on 12/15 @1:03pst. ADP stated they didnt recieve it till 12/16 for it takes them 24 to review a fax. Then they stated it takes them 48 hours to process a fax. I called them again on 12/17...

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4:49 pm EDT
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ADP unethical cobra services

ADP is holding our HIPAA statement hostage! even though we were covered for a year through their administrative cobra services, they now refuse to send us the letter that states so. they claim their client (american express) did not contract for that service. excuse me? how are we, the employees hit by a lay-off and trying to stay afloat, supposed to know that? and why should we be responsible? where do they get off telling someone they can't issue such a statement, even though the law provides that insurers and administrators MUST do so? we are escalating this issue to the highest level, to insure we receive comprehensive health coverage. in the meantime: if your business is thinking about hiring ADP, save yourself and your employees a giant headache and don't choose them. they are unethical and they break the law.

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Angela Huertas
, US
May 22, 2017 4:02 pm EDT

We are going through the same thing. We had to keep calling for the invoice. The calls were sent overseas. We could not even understand the reps. Then my husband had one month left so he went for a procedure. Next thing you know, they mailed back his payment then told us we didn't make the payment so they just canceled his insurance and now won't pay his claim. We have even sent the canceled checks as proof. Currently waiting for the next reply. Terrible service on this appeal process because it's all done through fax, no communication with a person. Ugh

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choco3838
Chatham, US
Nov 23, 2013 7:57 am EST

ADP is handling our COBRA. They sent us two notices of payment due, then stopped sending them. Their initial info package directed us to contact our previous employer for any questions and we were told (several times) to wait for the invoice which never came. So we were dropped from COBRA, losing our insurance coverage. We went through the appeals process, which included supplying them with copies of all email correspondence with the employer telling us not to pay until we got billed. They turned down our appeal! It took threatening our old employer with legal action to get them to get us reinstated.

ADP is still not sending us invoices and I am going to switch to paying over the internet to insure the payment is received and properly credited since we have been told that there will be no further opportunities to appeal. They seem to enjoy taking advantage of any opportunity to cancel you. Probably because they work for the employer, not the insured.

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neutral11
providence, US
Nov 24, 2010 4:28 pm EST

Dear Complainers-
Im not saying everything is always perfect, but I work at ADP and there have been a lot of strides taken. Just IN MY CASE ALONE ..i recieve faxes that you have to make out then you go to call the client leave messages they dont call back ...ect...some of the blame is on you ...THE CONSUMER...Im not saying all instances someone here has dealt terrible customer service BUT we are also governed by laws, policies, and procedures...ADP is a filing cabinit...we take YOUR info...process THE INFO YOU GIVE ...file it and store it...we do not set taxes...you tell us how everything is to be taxed ect...if you dont know then you need to hire a CPA! so lets know the whole story before you start throwing daggers

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ADP taking more than I owe

I have been paying off a debt with garnishment through ADP and they have over charged me more than $8, 000 which they now have now record of ever having a garnish for me for that amount. Business owners beware of what you are doing to your employees before choosing this company!

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Momofnine
Apple Valley, US
Jan 21, 2015 11:13 pm EST

This company needs to be investigated. My son is having a hard time collecting his wage garnishment overpayment from ADP. They have given him so many answers which are lies, that they are not sure what to tell him any longer. Now they claim that they sent the money to his employer and are no longer responsible for the money. WHAT? I think they are wrong. Because until my son receives his money, they still owe him the money. I'm pretty sure an attorney would agree.

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Illegal Garnishment
Coram, US
Mar 31, 2014 1:52 pm EDT

Back in 2010, my wages were illegal garnish. This was a divorce matter. My ex attorney took it upon herself to have my wages garnish. She claimed I owned him temporary spouse support during the time of the divorce. I never had to give him any temporary spouse support. She went to the Central intake and put in an Income of Execution, without a court order. I have no legal documentation from the court telling me I had to give him any temporary support. I even took the time from my job to check to see if there were any supporting documentation telling me I have to give any support during the divorce. I have called ADP and told them they are illegal garnishing my wages without a court order. It make me sick, what people get away with. And it gets better, I received a letter from ADP that they were going to be garnishing my wages. Meanwhile they were taking the money out before I received their letter. I know in the State of New York you have to be served. I was not served by the courts. I beg my second attorney to stop this, but said I had a court order for her to do that. I look him square in the face and told him I do not have any court order. My third lawyer was no better. I told him I want that court order and he look at me and told me my ex attorney lost it. So we are now in 2014 and ADP are stilling garnishing my wages. I am now seeking some legal advice and nothing would give me such great pleasure as to sue ADP for the pain and suffering they have caused.

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10:03 am EST
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ADP buyer beware

If only I had read this site before deciding to go with ADP. As a small business owner I should have investigated ADP.

We signed on for payroll and 401K services, what a mistake! Attempting to speak with a "specialist" is futile, their record keeping is inept at best and dishonest at worst. Fees are not fully explained when they are "courting" an account. Today, no Fed Tax taken from employee's pay. It is two weeks since funds were transferred to our new 401k account, but funds have not been allocated and records are incomplete.

They are excellent at "lip service, " but when it comes to straightening out a problem they have caused they are not available. They were to debit my account for taxes returned from another payroll service and now (even though I have a letter stating this would be done) I am left in trouble with the IRS because these taxes were not paid.

Please save yourself the headaches we are experiencing. Choose another company, but investigate before signing anything.

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ADP hold on card for declined charges

i attempted to purchase fuel at mapco @5211 poplar ave in memphis tn. i had a balance of $59.00 on my total pay card. i only wanted $9.00 worth of fuel. adp allowed mapco to place a hold on a declined charge for initially $100, then they allowed them to debit the balance of my card which was $59.39, on a declined charge? that was monnday 11-16-09, today is thursday 11-19-09 they have now debited the charge, mio=nd you i did not purchase gas. i tried to call the store and the corporate office, to no avail. i then called adp and was charged $3.00 to be told that they could not help me. this card is a rip off. it does not make consumers aware that they charge you .50 to call an automated phone system and get their balance, , i intend to write and let all of my fellow employees know about the hidden fees that are charged, this is predatory pimping at its best!

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thatnameisalreadytaken
Albany, US
Nov 29, 2012 3:22 pm EST
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Put your money into a Credit Union instead of a card, you don't have all those charges. My checking and savings are free, no monthly fees.

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TheresaB
Louisville, US
Nov 29, 2012 3:18 pm EST

This ADP card is the most fraudulant card in this country. I was charged $3.00 @ customer service call to get a DDA and ABA number because the number posted sent to a voice mail system! A voice mail sytem that apparently is a diversion Customer service reps are so poorly trained, they read a script.I think I heard "I'm sorry" 6 times in one call. No intelligent life what so ever. So in one month I have racked up $20. 00 worth of charges just to get MY money.THE CARD LIST WHERE YOU CAN USE ATM WITHOUT BEING CHARGED BUT I AM CHARGED $3.00 BY "PNC" AND $3.00 BY ADP. WITHDREW MONEY FROM A "PLUS" WHICH CHARGED ME $3.00 AND $3.00 CHARGE BY ADP. PEDRO IS THE REAL "PEGGY" AND HE IS ANSWERING THE PHONE AT ADP...PLEASE DO NOT GET THIS CARD. IT IS THE WORST MISTAKE. I AM CONTACTING MY STATES ATTORNEY GENERALS OFFICE TO FILE A PUBLIC COMPLAINT AS WELL AS THE BETTER BUSINESS BUREAU

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SHREE2012
Columbus, US
Apr 22, 2012 6:21 am EDT

Most MOTHER###ING company on earth, where we have to pay 3$ to speak with their mother###er customer service...I haven't seen such a hopeless policy in my life...STAY AWAY...They must have ripped me off for 10-20$...but I will be glad if hundreds of their potential customer stay away after reading my comments and company goes bankrupt one day.

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IhateADP 1
Holland, US
Jul 15, 2011 7:20 am EDT

I totally agree with this. I was just at a store yesterday and tried to use the card to pay for a $15 clothing item. I have at least $200, perhaps more in my account. My card was denied and when I called in, the lady told me my card was on hold and she was not 'authorized' to tell me why it was on hold. Strange, much? She also told me the only way to get it off hold was to fax in a copied picture of my social security, a photo id, and a bill as 'proof'. Who knows how long that will take ! Such a crappy company, and now I can't touch ANY of my money on this card when I really need it right now, I hope this company burns to the ground.

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rg22811
Byram, US
Jul 08, 2011 11:36 am EDT

I was married and changed my lasy name. After 5 attempts of sending them my SS card, ID, marriage certificate etc. EVERY time they told me the fax was too dark. But they do not call to tell you this, they leave you guessing untill you call to see the status of your fax, WHAT A JOKE. After changing my name with them they said sorry to inform you ma'am but if I send you a new card will will have to shut off your current card and you will recieve a new card in 7-10 business days for a 9 dollar charge. So i asked them can you go 7-10 business days withoug money? The lady said yes! haha them she tells me to withdraw all my money, I told her yeah that would be great except they only allow 400 dollars to come out per day! This place is a joke, not one employee speaks english and they charge for EVERYTHING! Why did I even bother changing my name with them if they won't send me a new card. Needless to say I closed my account today! BYE BYE PAY CARD YOU SUCK!

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skellig1
, US
May 11, 2011 9:16 pm EDT
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i wrote a check on the money network from adp on the 6th.
aftern having to void the check, i was told by customer service
to write void on the check and fax it to them, which i did on friday also.
they said it would take 48 hrs to credit back my acct.
it's now wednesday afternoon and i still don't have the funds
available. this company sucks!

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NEVERuseADPcard
Smithfield, US
May 09, 2011 8:03 pm EDT

This company is the biggest fraud. They charge you for everything. I have ADP through my employer and have had the card for 2 years. My card expires this month. They sent me a new card with the same number but when I called to check my balance it MADE me reset my pin to the new card. So now I am waiting for my new card which was sent out on the 3rd and was supposed to be here on the 9th... it's still not here! I can't use my old card and there is an ACTIVATED new card floating around in the mail system somewhere! to make matters worse the idiots that are working for the company are in another company. They are real life "Peggy"s! They are obviously reading from a script and can not help you with ANYTHING you call about! Tell your employers to read the reviews and DO NOT let you employer load your money onto this card. They charge .25 cent PER transaction and $1.50 to take cash out of the ATM. So you are paying to use your own money so that they can pay Peggy 2.00 an hour in Bum F*** somewhere! This company is SO un-American I hope this company fails and quickly!

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sassybee
Long Beach, US
Feb 22, 2011 8:23 pm EST

Yes, I totally agree with the fact this card or any ofthese pay cards do not tell you.
I too went to a gas station to 5, 00 worth of gas, my card was declined and then money help up my card.

What found out is these cards are not as secure to gas stations...so they all will hold funds on the card unless you are using it as a debit transaction..And you must go into the cashier to do that, do not attempt at the pump.
So now I just do not use the card at a gas station at all.
only for straight purchases.
But I have check against my card..when my money is deposited on my card, I write a money network check and get all my money of. except for their monthly transaction fee.
Which you have to remember to have on the account as well.

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Montegirl
St. Clairsville, US
Oct 14, 2010 3:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This place is a total joke. When I press '1' for English, I expect it to be fluent and understood. WRONG! If you ask them something off of their paper that they are reading, they pause, say, "I understand your frustration." Yeah, sure you do! Somebody needs to investigate this place and see what a scam it is to the people who work their [censor] off for their money and then don't get it all or don't get it AT all.

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TFG Card Solutions
Portland, US
Aug 04, 2010 12:32 pm EDT

What you experienced was an "authorization hold." Gas stations do this when you pay at the pump to ensure they get paid for the full amount of gas you pump. Since you swipe your card before you know how much you owe, they automatically hold say, $100. You may only pump $20 worth, but they've held $100 just in case, and you get the $80 back after several business days of processing time. This isn't a big issue if you have lots of spare money in your account, but unfortunately most people can't afford to have their own money kept from them.

To avoid authorization holds in the future, always pay INSIDE the gas station rather than at the pump.

Check out this helpful article explaining authorization holds: http://www.getdebit.com/glossary/authorization-holds/

ComplaintsBoard
R
1:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ADP garnishment services

I have a court order which clearly states that my Child support will be paid as a garnishment to my ex-wife on the day that I receive my pay. We recieve our pay on the 1st and the 15th of every month. ADP has decided to ignore a Cook County Court Order because it relies on a an Illinois Child Support guideline which states that they have 7 days to pay Child Support. So, ADP has decided that this is their policy, regardless of what the court order states, and therefore is making interest on everyones child support payment, by with holding it for 7 days.

I have now moved to Texas, while my ex is still in Illinois. The Texas guideline is 14 days. So, now my ex's child support stays in ADP's hands gaining interest for 14 days.

On August 31st, they decided not to garnish my wages. I called their helpdesk and spoke to "Mike" in Bangalore, who gave me a ticket number. I worked through my company to ensure they do not withhold my child support as I will pay her directly. 29 days later I get a call from "Mike" who quotes me my ticket number and informs me that they are going to withhold that Garnishment on the 15th of October. I explained to them, in a rather harsh voice that if I waited for them to do what they were supposed to do, I would have been in contempt of a judges order for 45 days. I explained that I already paid them and by no means am I authorizing them to withhold an additional child support amount. I have a feeling that they will make a double payment on 10/15.

Why hasn't there ever been a class action lawsuit on them and their actions. It is clear that thier actions are unethical (withholding my money, against a judges order, to gain interest.) It is clear that they are not following the Circuit Courts orders.

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ADP SUCKS
My Town, US
Aug 29, 2013 10:31 am EDT

ADP as of today is NOW 34 DAYS LATE mailing my child support payments to me. Bob from Bombay gives me a tix number and tells me the "internal fks" don not have a telephone!

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L Hughes
Brighton, US
Jul 31, 2013 7:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ADP COMMITS FRAUD OFF OF ME ALSO ...THEY HOLD MY WKLY CHECKS HOSTAGE, SOMETIMES A WK, SOMETIMES A FEW WKS WORTH... THE LONGEST HAS BEEN 6 WKS BEHIND... MEANWHILE... MY UTILITES ARE TURNED OFF, MY TRUCK HAS BEEN REPOSSED, MY HOUSE PAYMENTS ARE BEHIND WITH THREATS OF FORECLOSURE FROM TIME TO TIME. NOT TO MENTION MY TOTALLY RUINED CREDIT DUE TO THEM. I LIVE WK TO WK... SO NO GAS FOR MY TRUCK, SOMETIMES NO GROCERY.. ITS BAD ENOUGH I HAD TO GO THRU A DIVORCE AFTER 23 YR MARRIAGE TO END UP WITH A TINY CHK WHILE MY XHUSBAND STILL OWNS THE MULTI MILL. BUSINESS WE ONCE OWED TOGTHER, I ALSO HAVE A COURT ORDER TO RECIEVE THIS WKLY CHECK...I KNOW ITS ADP FAULT...MY X WILL NOT LISTEN ABOUT THE FRAUD THE COMPANY HE HAS HIRED TO SEND MY CHECK THIS IS F---'N ###... ITS FEDERAL FRAUD, THIS COMPANY MAKES MILLIONS, OFF OF ME AND YOU AND OTHERS, BY HOLDING THE CHECKS, BUILDING MILLIONS IN INTEREST, AND MAKING INVESTMENTS OFF OUR MONEY. YES I HAVE ALSO SPOKE WITH CON ARTIST MIDDLE EASTERN MIKE ...FROM INDIA. CONTACT ME AT LDFORD@YMAIL.COM WE NEED A ATTORNEY... IF A WOMEN CAN WIN IN COURT OVER SPILLED COFFEE ...BUT THESE OTHER COUNTRIES CAN BOMB US, AND HOLD OUR CHECKS HOSTAGE, USE IT TO BUILD INTEREST IN THERE ACCOUNTS AND PROBABLY SHORT TERM STOCKS... TRIPLE DAMAGES HERE WE NEED A ATTORNEY

ComplaintsBoard
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10:44 am EDT
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ADP - payroll garnishment

ADP took $169. a week for child support and failed to send it to the agency for 2 weeks. My husband is now in arrears and ADP has not sent to agency or returned it to us. I went and payed the arrears and now ADP is taking #253. a week for it

Read full review of ADP and 4 comments

ADP Customer Reviews Overview

ADP, also known as Automatic Data Processing, provides comprehensive business solutions including payroll services, human resource management, benefits administration, and time and attendance tracking. Catering to businesses of all sizes, ADP offers customizable packages to meet diverse operational needs. Their services are designed to streamline administrative tasks, ensuring compliance with regulatory standards, and integrating seamlessly with various business systems. ADP's offerings aim to assist companies in managing their workforce effectively and with greater efficiency.

ADP In-depth Review

In summary, ADP is a comprehensive service provider for payroll and HR solutions, offering a wide range of services that cater to various business needs. Their platform is known for its reliability and user-friendly interface, although pricing can be a point of consideration for smaller businesses. Below is a detailed review of ADP's offerings and services.

Company Overview

  1. History and Background: ADP has long history, showing they are established and trusted in market.
  2. Range of Services Offered: They offer many services, like payroll, HR management, and more.
  3. Industry Reputation and Awards: ADP is well-known and has received awards, showing they are respected in industry.

Service Offerings

  1. Payroll Solutions: ADP provides strong payroll services that are reliable and efficient.
  2. Human Capital Management: Their HCM solutions are comprehensive and integrate various HR functions.
  3. Talent Management: They help with hiring and managing talent, which is very useful for businesses.
  4. Benefits Administration: ADP offers good options for managing employee benefits.
  5. Time and Attendance Systems: Their time tracking solutions are helpful for managing workforce.
  6. HR Outsourcing and PEO: They provide outsourcing options for HR, which can be very helpful for smaller businesses.

User Experience

  1. Website Navigation and Accessibility: ADP website is easy to navigate and accessible.
  2. Mobile App Functionality: Their mobile app is functional and convenient for on-the-go management.
  3. User Interface and Ease of Use: The interface is user-friendly, making it easy for users to manage tasks.

Customer Support

  1. Availability and Response Times: Customer support is available and responsive.
  2. Support Channels: They offer multiple channels like phone, email, and chat for support.
  3. Quality of Assistance: The quality of support provided is generally good.
  4. Customer Education and Resources: ADP provides educational resources for customers, which is very helpful.

Pricing and Value

  1. Cost Structure and Transparency: Pricing can be complex, and some users may find it less transparent.
  2. Comparison with Competitors: ADP's pricing may be higher than some competitors, but they offer good value.
  3. Payment Options and Flexibility: They provide different payment options, which is convenient.
  4. Return on Investment: Many users find that ADP's services offer a good return on investment.

Implementation and Integration

  1. Setup Process: The setup process is straightforward, but can take time depending on business size.
  2. Integration with Other Systems: ADP integrates well with other systems, which is very beneficial.
  3. Customization Options: They offer customization, allowing businesses to tailor services to their needs.
  4. Training and Onboarding Support: ADP provides training and support for onboarding, which is great for new users.

Security and Compliance

  1. Data Protection Measures: They have strong data protection measures in place.
  2. Compliance with Regulations: ADP complies with important regulations like GDPR and HIPAA.
  3. System Reliability and Uptime: Their systems are reliable with good uptime.
  4. Disaster Recovery and Backup Procedures: They have solid disaster recovery and backup procedures.

Client Testimonials and Case Studies

  1. Success Stories: There are many success stories from businesses using ADP.
  2. Customer Satisfaction Ratings: Customer satisfaction ratings are generally high for ADP.
  3. Long-term Client Relationships: ADP has many long-term clients, showing trust in their services.

Innovation and Future Outlook

  1. Research and Development Initiatives: ADP invests in R&D, which is promising for future innovation.
  2. New Feature Releases: They regularly release new features to improve their services.
  3. Industry Trends and Adaptability: ADP adapts well to industry trends, staying relevant.

Pros and Cons

  1. Strengths of ADP Services: Reliable services, comprehensive offerings, and good customer support are strengths.
  2. Areas for Improvement: Pricing transparency and complexity could be improved.
  3. Overall Recommendations: ADP is recommended for businesses looking for robust HR and payroll solutions.

Final Verdict

ADP offers a wide range of services suitable for different business sizes and types. While pricing may be a consideration for some, the value and comprehensive nature of their services make them a strong contender in the market. Overall, ADP receives a positive rating for their robust solutions and commitment to customer support and innovation.

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Phone numbers

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Website

www.adp.com

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