Complaint Rating:

ADP is holding our HIPAA statement hostage! even though we were covered for a year through their administrative cobra services, they now refuse to send us the letter that states so. they claim their client (american express) did not contract for that service. excuse me? how are we, the employees hit by a lay-off and trying to stay afloat, supposed to know that? and why should we be responsible? where do they get off telling someone they can't issue such a statement, even though the law provides that insurers and administrators MUST do so? we are escalating this issue to the highest level, to insure we receive comprehensive health coverage. in the meantime: if your business is thinking about hiring ADP, save yourself and your employees a giant headache and don't choose them. they are unethical and they break the law.