Complaint Rating:

I had a garnishment on my payroll and had both attorneys submit a release for the garnishment to stop money being with held from my payroll. First we faxed the release on 12/15 @1:03pst. ADP stated they didnt recieve it till 12/16 for it takes them 24 to review a fax. Then they stated it takes them 48 hours to process a fax. I called them again on 12/17 talked to a service rep. he stated the release was fully processed and that my next payroll would not be affected by any garnishment. So i had entered into a legal agreement with the party regarding the garnishment considering no more garnishments would be coming out of my paychcks any longer. A week later go to view my paycheck online. GARNISHMENT...i wanted to scream. Call up ADP, Service rep states it takes up to 1-2 payrolls for the relaase to take affect. This is insane. I dont think they know what is going on. I said i had a letter from them stating this release was processed. i said they need to put something in writting when this release would be processed. They refused. Wouldnt give me an address to submit a complaint. Said i needed to send it to him and he would submit to his supervisor. Would tell me where they are licesed with the BBB so i can submit a complaint with the state they are licensed with. This is the worst company i have ever dealt with. Now no christmas presents for my kids. Merry Christmas you horrible Company...i hope you rot in the land of fire...