Complaint Rating:

Company information:
adorablepetz
San Antonio, Texas
United States
Phone: 210-739-5004 & 210-845-4988
adorablepetz.com

BEWARE!!! DO NOT BUY FROM ADORABLEPETZ!!! THEY SELL SICK PUPPIES & RIP PEOPLE OFF!!!

On November 18, 2008, we bought a maltipoo puppy from adorablepetz.com in San Antonio, Texas. The puppy was an apricot & white female & she was the most beautiful puppy that we had ever seen. She was our family Christmas gift & we gave her the perfect name, "Angel". We were not aware that she would soon be exactly that, an angel in Heaven.
I recieved an email from adorablepetz stating that the puppy would be shipped on November 26, 2008. We live 3 hours from the atlanta airport, but it took 5 hours to get there with the holiday traffic. When we arrived there was no puppy! I called Joe & he told me there was a problem with his id being expired so the airline would not allow him to ship the puppy. He told me to stay there because he was sending Sylvia to the airport to ship our puppy. We stayed around Atlanta with our children, which was very hard since our son is a 2 yr old with special needs & we had been gone most of the day. We continued calling Joe & Sylvia on both cell phone numbers, but they would not answer or return our calls. Joe finally answered & told us they would send the puppy another day. We were very aggravated about all of this so Joe said he would refund us $50.00 to cover this trip. We were still upset, $50.00 did not cover our gas, food, time, hassle for this trip & my husband taking the day off from work to go with me. He should have known that his id was expired before this happened. So we spend several hours in traffic to get back home.
I called on November 27, 2008. Sylvia told me they would send the puppy on November 28, 2008 & gave me the the flight information.
On November 28, 2008, we called Continental to make sure the puppy was being sent & they said the puppy had been dropped off about 6:00am & would be shipped. We drove back to Atlanta again & this time we did receive the puppy, but she was very sick. She had diarrhea all in her crate and was so weak that she was just lying in it, she was also coughing, sneezing, and her nose was running with green snot. We stopped at Petco on the way home & had them clean the puppy off since the diarrhea was all over her. While we were there Sylvia called us, we told her what was going on & she said this is normal, puppies will do this from the stress of the flight. She said to give the puppy nutrical, food & water and make sure it eats & it would be fine & to call her back if the puppy would not eat so she could tell me what to do to make her eat.
When we got home the puppy still would not eat or drink & was getting weaker. I called Sylvia & Joe repeatedly until around 12:15am. No Answer. I gave the puppy nutrical every few hours & forced her to drink with a syringe, I boiled chicken breast & tried to force her to eat it & canned food, but she would not eat. By morning she was so weak that she could not stand, we would pick her up, but she just fell over.
I took her to the vet as soon as they opened. The vet said she had neumonia & she must have been sick before she was shipped because she could not get sick & it turn into neumonia in 1 day. Again I tried to call Joe & Sylvia repeatedly. No Answer. The vet gave her IV's & tried his best to save her, but he called me a few hours later to inform me she died. Adorablepetz did refund the price I paid for the puppy, but not until 2 1/2 months later after I threatened to take them to court, but they refused to refund the shipping cost & the vet bills even though the puppy was sick before it was shipped.
Later I found out that about 25 other people who bought puppies from adorablepetz before Christmas had also recieved sick puppies that died within a few days & they never got refunds.

DO NOT BUY FROM ADORABLEPETZ!!! They sell sick puppies & rip people off!!!