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1.4 314 Reviews

Adidas Complaints Summary

28 Resolved
286 Unresolved
Our verdict: If considering services from Adidas with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Adidas reviews & complaints 314

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3:32 am EST
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Adidas product defect

Dear Sir/Madam,

I have been quite fond of your apparels and accessories since childhood. My regards for your brand are quite high. But very recently I was quite hurt with a bad experience at one of the stores in Bandra, Mumbai. (Matrix Sports Mkt (P) Ltd, Shop No – 5, Swarma Rekha Bldgs, Khar. Mumbai).

I bought a T-shirt on 4th February, 2010 worth Rs. 1084.30 during a sale period. Original cost of the T-shirt is Rs. 1549 (Product description – L-GT CAT 2/614150) (Bill No. - SC9/3151).

After two washes it shrunk. The store manager denied replacing it. If this is the attitude with regular consumers then I guess we have to think twice entering in your outlets again.

I left the T-shirt at your store as I can’t use it anymore. But I am quite hurt with such a treatment.

Regards,

Sameer Mangtani

Photographer
Femina (World Wide Media)
Mumbai.

+91 [protected]

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Sanjay Kanth
,
Sep 12, 2008 12:56 am EDT

issued one cheque against credit card no. [protected], on 27/8/8 & the same was dropped in manesar(Gurgaon) branch by our runner. till date the same is not recd by the SBI card divison

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ANIRBAN SARKAR
,
Sep 24, 2008 8:19 am EDT

I WANT TO KNOW ABOUT YOUR COMPANY SPONSORSHIP FOR SWIMMING CHAMPIONSHIP.

THANK YOU

REGARDS

ANIRBAN SARKAR

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1:00 pm EST
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Adidas manufacturing defect

I purchased a pair of shoes from Adidas showroom.

At the time of purchase there was a loose thread at the top of the shoe when I purchased it which, as the shoe was used, kept coming out. As a result of which, the knitting on the top of shoe started coming off. Now there's a hole on the top of the shoe.

I took the shoe to the store I had purchased it from, and a complaint was registered (scanned copy of Complaint Form attached). However, the store reported to me that the company representative has flatly refused to consider the complaint, as he thinks it wasn't a manufacturing defect. The shoe wasn't even taken to the company head-office/factory, but was rejected at the store itself.

Coming from a company with as high a repute as Adidas, the inconsiderate act of their representative was a bit of a shock. I, as a loyal consumer of the brand, expected the company to trust me to be not complaining on a false ground. I purchased the shoe, even with the thread protruding out, as I thought being an Adidas product assures me of the quality of the same.

However, the brand failed me on few counts:
1.) The quality of the shoe- The shoe's knitting came off in 40-45 days.
2.) The complaint redressal system- There's no trust put in the consumer. I have been a Adidas buyer for years, and this is the first time I needed to complain, and surely am disappointed with how it was handled.

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Kenn Cuartero
, US
Feb 24, 2018 11:49 pm EST

Is there a way to fix this? Adidas superstar

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onkar.sandhu
onkar.sandhu
, IN
Nov 23, 2011 3:35 am EST

hello
my self onkar singh sandhu
from jalandhar
my complaint manufacturing defect so plz replace my shoes
adidas showroom in viva colage jalandhar

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5:13 pm EST
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Adidas shoes cracked

I've always used to buy Adidas shoes; the last time was since two months, I purchased shoes but now it cracked! Only after tow months! It looks awful now! I get back to the salesman in the store but he refused to help! Any body here knows what should I do? It coasts me a lot! And I don't know whom I should get back to?

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rajeev negi
, IN
Jan 24, 2014 1:14 am EST
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dear sir
i have buy a adidas shoes from dehradun store beside windlass shop rajpur dehradun on 15/12/2013 which is defect within a mount
pls do the replacment ph [protected]

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5:11 am EDT
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Adidas clue let loose

I bought a pair of adidas soccer (Kaiser 5) shoes. The nose of the shoes let loose almost immediately. The shoemaker / shopowner clued it. But it went loose again. Know I have no other choice then to buy new shoes. I prefer adidas but ... . Can someone explain me why the shoes broke down so soon.

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10:43 pm EDT
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Adidas poor quality shoe

I bought a Addidas shoe at Coimbatore India from Skippers, Adidas show room, 144 TV Samy road, R S Puram Coimbatore on 30/6/09. The product code is [protected]. I paid Rs 2599 for it. Within one month the Sole of the shoe started coming off.
What should I do
From
Anupom Maria
anupom.[protected]@gmailcom.

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9:39 am EDT
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Adidas defect not rectified

Navy blue track pant of adidas purchased from mani square mall (Kolkata-w. Bengal, india) color faded and pant waist stitch came off, I was repeatedly harassed for there poor
Commitment of not rectifing the defect for 50 days.
Then to my service the sent the pant to my house which was
Cut and torn on stitch areas. Now, again I deposited the pant with the store (21/08/09), again the are streching the problem.
Even marketing head also no the story.
Pant code no 031490
I want replacement of my track pant.
My contact : namit [protected]

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S Nagarajan
, IN
Oct 28, 2014 9:02 am EDT

I bought a adidas bag 2 months ago and i still have the bill and the bill number is sc1235 and the eancode [protected] and the product number 06/14 m67829 00l001 . the problem is the back strid is completly torn off . and at the bottom the skin started pealing off. when i bought this bag they said if there is some problem you can exchange it and i thought it would be simply easier but for exchanging this i took lots of eforts still i didnt get any replies of my quaries. Even i started posting my complaints in all sorts of adidas websites but still i dnt know wether some one's taking atmost care of their costmers and reading their complaints. i just want to replace my bag. Atleast someone one respond for this .

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Kimoskeriakos
,
Nov 22, 2008 11:52 am EST

Dear sir/madam,
My name is kamal i'm egyptian and I love soccer which I play for more than 8 hours daily. i've just bought an europass football about 3 months ago, and the outside layer knits were starting to cut. now the more I play with the football, the more knits are cut. please answer back as soon as possible because I am addicted to adidas, and I won't be happy to buy from any other brand

My mobile number is:[protected]
yours faithfully,
kamal

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niranjan kumar palla
, IN
Sep 07, 2011 8:16 am EDT

I kept this mail to care@adidas.com, they asked to send photographs, I mailed them from there, no response from company, this is very worst thing they did, so I suggest you all friends to not to use adidas products.

I purchased "s ess basic cap" dark nay colour from your adidas outlet at atmakuri enterprises, door no 47-10-24/25, 2nd lane, dwarakanagar, visakhapatnam-16, andra pradesh, india on 29-03-2017 item code is v35802, the top color is fully faded in 2 months, I request you to do kinldy replace my cap, I met the shopkeeper and he suggested me to inform to care@adidas.com. kinldy help me.

Cap particulars:
Mod s ess basic cap
Pdt cap
Gen unisex
Art v35802
Col dark navy / altitud
Mat 100% cotton
Mfgdate 01/11
Circumfrence 57cm
Mrp rs 499

I am having the bill copy also.

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sellanarayanan
sellanarayanan
, IN
Nov 06, 2011 2:48 pm EST
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Dear sir

The adidas company send me the mail of I have win the money of 690000 gbpref number: adasc/9499ok6/393/adcp
Batch number: 7/20/0055
Ticket number: 025-[protected]-110 members of the affiliate agencies are automatically not allowed to participate in this program. promo customers service: +44- 7014233687members of the affiliate agencies are automatically not allowed to participate in this program. promo customers service: +44- [protected]
mr. fesama jim
Transfer director manager hsbc international banking uk
Email: mr. fesama_jim@live.com
Phone: +44-[protected]

as on date they are cheated and fraud not given my money for this I loss 8 lakhs rupees by there indian agents so I need solution for this and I believe lord christ is holy man for them why they are played in my life and adidas is fully response for my dead yes on tuesday am going to die a middle class indian family loss 8 lakh rupees and am not able to return for my financiers so I decide to die. if they are real christianity peoples and lord jesus is real they will give solution for me by giving my money to my bank number [protected] axis bank bank swift codeaxisinbb068 name of sellanarayanan so my family will get happy but not me if they are real and they are believing jesus means they want to call me within 24 hrs to stop my dead otherwise lord jesus will defintly punish them for cheate my life am also believer of god and faith is god so god will reply by adidas peoples.

Sellanarayanan [protected]

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Warren M
, HK
Sep 17, 2012 7:54 am EDT
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I went to an adidas shop with my wife in hong kong at the sogo department store at the evening of 17 september 2017, I am shocked by what we have experienced when the staff there haven't got a clue what they're doing. no service at all whatsoever! bad attitude and totally unhelpful!

You guys are just wasting money to hire superstars to pose for your tv ad, as no one will purchase any of your goods if this is such a poor shopping experience at adidas.

If you guys are serious with your business and really would like your customer to enjoy shopping with you, I suggest you looking into your staff on duty at that evening whose name is "ching" with a surname of chan.

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7:33 am EDT
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Adidas Inadequate training

Why on earth would I want to try on a pair of Adidas trainers which aren't my size. I'm expected to part company with 50 euros, and they attempt to cajole me into trying on a size smaller or a size bigger. Bunyons or blisters, it makes no difference to us. Just give us the money.
All I can say is well done Adidas, Bratislava division for failing to give adequate training to your employees in footcare etiquette.

Mr I am never going to set foot in your footcare shop again.

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8:38 am EST
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Adidas adidas watches

dear fellow citizens of the world, i bought a beautiful sports watch from the adidas brand. amazingly anounced with lots of features and design, the only thing missing, was the fact that if you tried to use it, you wood have to carry it within the original globe because it falls apart in a few months. the rubber bracelets must be made of sugar and cream, because the break easily, suspiciously easy to me. and the best part is that you have to wait 60 days or more for an answer. there are no parts support and the prices, well, let's just say that a reasonable hand made leather bracelet by the swiss company hirsh costs about 20 euros. can you imagine the price of the sugar and cream bracelet price? well, neither can i, but the man in the store where i bought the piece told me to expect more tha 75 euros, because it comes directly from the factory, and the brand does not extend the warranty to defective bracelets or to bracelets at all. i have a few watches and none has given me more trouble than this one. in nine months i had a shattered bracelet, a battery dead and a crazy situation of stopping running the time wich the seller told me it was on the acount of the crown being a few millimeters out and proposed me the job of cutting it a little bit, that person didn't took the time to see that it was a feature of the watch that starts and stops the chronometer. the bracelets on my other watches, some with more than 8 years old, are in a good shape given the case that some of them due to the usage have lost part of their metal coloration. and the have chinese rubber bracelets. adidas no more. since the day you took your company's to the east in search of bigger profits you shot your own feet. the quality and support are as i discribed and the quality is a lot worse and it costs more than it did when you produced most of your products in europe. then, adidas had a quality policy on the higgest level, now they only see the color of the money, sad but true.

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mark1987
gfj, AU
Feb 01, 2010 4:13 am EST

Couldn't agree more.

I have an Adidas digital watch (model: adp1631). The bracelet on one side came loose from the watch within the first few months. After gluing it back together the other side did the same thing. After fixing both sides the bracelet itself has become cracked and is bound to break in half soon.

I paid good money for this watch at least $100 AUD.

What a shame I really liked the look of this watch. If I didn't I wouldn't have bothered fixing it.

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12:26 pm EST
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Adidas football boots torn

dear adidas

i am writing to you to let you know that i have been using ure boots 4 years and recently i have perchased 2 pairs and both ave torn with in a month normaly they last at least a year.i am verry upset that i have to keep changing my boots and i am starting to think wether i should use a different brand.i dont want this 2 happen as i prefer yours but i just cant keep going through the trouble of changing them
yours scincerley
amanda pullen

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8:43 am EDT

Adidas shoe tear overnight

I am trying to lodge a complaint with Adidas, but keep failing. I keep getting error message, "select Category" but there is no selection available in selection box. My complaint is as follows

Dear Adidas

I have always been a huge fan of your product and has always been my first choice when purchase sportswear. On Friday 24 October 2008 I bought a pair of sneakers in South-Africa, a few hours prior to my departure to Egypt. When I arrived in Egypt the following day (Sat 25 October 2008), I noticed that the left sneaker had a tear. I was extremely disappointed as this has never happened to me before. Further more, I had to suffer the embarrassment of having to arrive in a new country and also meeting my new employees with one broken shoe. As I did not expect this to happen, I did not bring my receipt with me. Also, there is no point in me waiting 3 months (duration of my stay in Egypt) to claim a refund, as all refund claims are usually to be done within 14 days of purchase. I suspect that the receipt has been disposed of in any case. I am sure that the flaw is in the design of the shoe and not in the quality.

Best regards.
Very disappointed, but still loyal fan.
Ruben Williams

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prince
,
Nov 28, 2008 8:23 am EST

Dear sir
My name is prince.I am living in moga.Last week my friend was brought adidas shoes from the store Khera
sons (ludhiana) Unit-2 (477-r, Model Town Basement Shop No.3, Star Plaza, Deep Hospital Road, Ludhiana Phone:[protected]) on 19/11/2008.that shoes not fit for me and i went to change the shoes but they employers said to me that shoes were not changed. today 9 days goes.I also have a bill (bill no 2673)Now i am in problem so kindly help me.
date 28/11/2008.
prince [protected]

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10:41 am EDT

Adidas the shoes colours are messed up and mixed together giving an ugly mixture of colours

Dear Sirs,
My name is Yasmine Alaa Youssef an egyptian banker at Societe Generale Bank and i am one of Adidas Lovers and i have a severe problem with Adidas (Alexandria, Egypt) actually it's a shock not a problem because i can't believe what happens with them and i don't believe that this branch is one of adidas chains as known worlwide.
My shock was that i bought a ballerina from adidas three weeks ago and i wore it exactly 4 times and i travelled abroad as usual like every year in the same month i travel abroad in vacations and it rained so the colors melted together making an ugly mixture of colours and i went to tell them at the store and the store manager told me we can do nothing for you, i told him how i am buying from adidas not from a normal local shop which by the way in egypt if anything wrong they have the after sales services so i told him i can't imagine that adidas manager tells me so .he told me these shoes are not made for rain so i laughed and i called my uncle who lives actually in germany and he laughed and was in a shock just like me and told me to contact you or sue the store so i chose to contact you as i know you wouldn't accept this to happen under your goodselves name .

waiting for your urgent reply before i take any leal actions
my cell phone is [protected]
my adress:2 ibrahim el alfy street, loran, alexandria, egypt
my home phone no is [protected]

Best regards,

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9:31 pm EDT

Adidas shoe pasting opened within 15 days

I purchased a shoe named adidas outlet from primus retail pvt. ltd (jessore) which is a retail outlet of adidas on 17th may 2008 worth rs. 4999/- . my sku no is 113302 and my cat no. is add-fot. it is an irony that my shoe pasting was opened within 15 days of purchase. i produced the shoe to the corresponding retail outlet for replacement since it was during the guaranteed period but the retail shop people refused to replace it and sent the shoe to gurgaon for new pasting. it is a common sense that a shoe once repasted would not last long for 3 months. i just want a fresh pair of shoes. it would be grateful if you kindly look into the matter and do the needful.

Thanking you,

Regards,
Bhabatosh maity

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A. K. Mukhopadhyay
,
Sep 15, 2008 11:43 am EDT

I have purchased an Adidas walking shoe at Kolkata, India. I request to let me know kindly about the cleaning process of this shoe. What should I do if the shoe get wet in rain or in other way? I am in hurry!
akmukhopadhyay

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K.muralikrishna
,
Aug 28, 2008 12:51 am EDT

I dint saw any customer care number nor customer care id in the web, so I am sending mail to this id. I purchased a Reebok shoe from Primus Factory Outlet Kottivakkam on 24/08/2008 worth Rs - 2, 490/- . Product no is- style: 1-166150 and size is 9. After the purchase of my shoe, when I checked the front pasting was opened. The next day I produced the shoe to the corresponding retail outlet for replacement but the person was not giving any commitment. When I asked for replacement, He told there was no stock and new stock will come only after 10 days r 1 month and He also not sure that the same peace will be available in the upcoming lot. In that case I asked for money back, so that I can buy a new one from other Reebok outlet but they refused. They also told that, they will check from other primus outlet and tell the status but dint turned back till now. It would be grateful if you kindly look into the matter and do the needful.

Thanking you,

Regards,
K.Muralikrishna

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SIVA PRASAD
,
Jul 11, 2008 5:26 am EDT

no comments

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5:56 am EDT

Adidas 'adventure' shoes

On the 5/24/08 I bought some trainers from the Adidas store on Nanjing Lu in Shanghai, China (see attached receipt for information).

The shoes were advertised as 'adventure shoes' they fitted very well at the time but after two days of use, walking around Shanghai, my feet were in considerable pain and I had to reschedule my plans to climb mount Huangshan because my feet were in so much pain. I believe strongly that the shoes material is extremely bad quality and not what I expected from Adidas.

I have been trying to contact Adidas by email and phone but they have not responded and their email address in China keeps returning my emails.

What can I do about this?!

Not what I would expect from Adidas

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Donna Donaldson
Mobile, US
Feb 18, 2012 2:48 pm EST

IThis is not a comment about the previous complaint but rather a complaint of my own as I have spent an hour searching for an item and could not find it nor can I find an active phone number for the weekend. Unbelieveable for such a large company as their sites are non-helpful in addressing customer needs. If anyone knows how to locate plus size women's adidas shorts please pass my way as I am trying to order as a gift for my daughter. So frustrated! thanks, Donna

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Ric.unique
, ZA
Aug 28, 2009 5:12 am EDT

Hi
I bought Adidas Cross trainers from Sportsman’s Warehouse in Tyger Valley. After I wore them the first time in wet weather, i almost slip and fell. I took them back to Sportsman’s Warehouse in Century City, where they asked for all my details and said they will get an Adidas representative to sort out the shoes. (I told them I would like a different pair of shoes) A couple of months later I went for a early morning jog, it was a bit wet, I stepped on a rock, slipped and fell bruising my leg. I went back to the store, complaining about this and that nobody got back to me, so we could have prevented the accident. The manager said i must bring the shoes in now and leave them with him, and that will take a couple of days.(meaning I must drive up and down 4 times to the shop, in the hope of them resolving the issue, where it could have been sorted out the first time i brought the shoes in when they were still new) I hope you can resolve the issue
Regards
Ric
ric.unique@ymail.com

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12:00 am EDT
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Adidas - shoe cracked within week

I had purchased ADIDAS shoes from their patna showroom (in front of mauryalok ) when i started wearing the shoe it got torn apart and cracked in few days much to my surprise as never imagine that a shoe costing rs2000... and from WORLD NO2 Shoe mfgr become unwearable in a week! Since i have lost the receipt as the name ADIDAS IS sufficient guarantee who...

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Adidas In-depth Review

Product Range: Adidas offers a wide variety of sports apparel and footwear options, catering to different sports and activities. Whether you're a runner, a soccer player, or a gym enthusiast, you'll find products tailored to your needs. The brand provides both performance-focused and lifestyle products, ensuring that you can find the perfect gear for any occasion.

Quality and Durability: Adidas is known for its high-quality materials and durable products. The brand's commitment to excellence is evident in the overall quality of their apparel and footwear. The products are designed to withstand the rigors of sports and everyday wear, ensuring longevity and customer satisfaction. When compared to competitors, Adidas consistently sets the bar high in terms of quality standards.

Design and Style: Adidas excels in both aesthetic appeal and design elements. The brand's products are not only functional but also stylish, allowing customers to stay on-trend while pursuing their athletic endeavors. Adidas continuously innovates and introduces unique design features, setting themselves apart from the competition.

Pricing: When it comes to pricing, Adidas offers competitive rates in the industry. The brand's products provide excellent value for money, considering the quality and performance they deliver. Adidas also implements strategic pricing strategies, including sales and discounts, allowing customers to make their purchases more affordable.

Customer Service: Adidas prioritizes customer satisfaction by providing responsive and helpful customer support. Navigating the website and placing orders is a breeze, thanks to its user-friendly interface. The return and exchange policies and procedures are well-defined, ensuring a smooth and hassle-free experience for customers.

Brand Reputation: Adidas has established a strong reputation and credibility in the sports apparel and footwear industry. Customer reviews and feedback consistently reflect the brand's commitment to excellence. Adidas also demonstrates its dedication to social responsibility and sustainability, further enhancing its reputation.

Performance and Functionality: Adidas products excel in terms of performance and functionality. The sports apparel and footwear are designed to optimize breathability, flexibility, and support, enhancing the overall athletic experience. When compared to competitors, Adidas consistently delivers top-notch performance attributes.

Shipping and Delivery: Adidas offers various shipping options to cater to different customer needs. The brand ensures reliable delivery times, allowing customers to receive their products in a timely manner. The packaging is well-organized and products arrive in excellent condition, reflecting the brand's attention to detail.

Online Experience: Adidas provides a seamless online experience through its user-friendly website. Navigating the site is easy, and product information and specifications are readily available. Finding and purchasing desired products is a hassle-free process, ensuring a satisfying online shopping experience.

Overall Customer Satisfaction: Customer reviews and ratings consistently demonstrate high levels of satisfaction with Adidas products. The brand's commitment to quality, design, and customer service sets them apart from competitors. When it comes to customer satisfaction, Adidas remains a top choice in the sports apparel and footwear industry.

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