Complaint Rating:

Company information:
ACS
PO Box 7051, Utica, NY. 13504-7051
Utica, New York
United States
Phone: 315 738 2200
acs-education.com

In the middle of March I received a call from ACS stating that my payments for Jan and Feb hadn't been received. I checked and the checks had been cashed. I told them this and they stated that I would have to fax copies of the checks. I emailed them copies the next day. I got a call back that they weren't received by email so I faxed them and was told this would be cleared up in a week. I called a week later and was told the fax wasn't received. I refaxed them and waited a week and called back. No one could answer why my accounts wasn't cleared up. I checked and added up the numbers from my phone bill and had been on the phone with them for over 10 hours in a month trying to get things cleared up. Finally today Apr. 13 it was cleared up. I made over 40 calls to them and recieved about 20 from them. They had cashed my checks and credited them to the wrong accounts. Which he had told them happened because when we got copies of the checks ACS had hand written in the wrong account number in the memo.

I would not call the 1-800 number to talk with customer service. You are transferred out of the country to people you can't hardly understand. Dial the number 315 728 2200 to try to get customer service. If you are considering taking a loan with this company I would definately reconsider it. I did not take a loan out with them. My loan was sold to them so now I am stuck with them.