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2.6 22 Reviews

Bellaplex Complaints Summary

9 Resolved
13 Unresolved
Our verdict: Dealing with Bellaplex, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Bellaplex reviews & complaints 22

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ComplaintsBoard
A
5:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bellaplex Fraud / takeing money out of my account without authority

I was offered one Hydroxatone and one Bellaplex anti wrinkle cream for $1.99 each. I paied for total of $3.98 or £2.50 (twice£1.25) with my visa card. I never received the creams.
The following month without my authority they took further (Two $69.99 = £87.98) from my account
I can not get in toutch with them on any of the phone numbers they supplied and don't know how to get in touch with them to cancal can anyone help...

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#26 trainer
, US
Dec 06, 2016 8:22 am EST
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It has been three months now since I thoroughly went through my account and these people have been stealing $139.90 from me per month.

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Perlita
, US
Jan 23, 2012 8:39 pm EST

I bought some products from them about a month ago, but still nothing received. I tried to call them and they say something went wrong with my order and they will try to find out. They took $150 from my credit card and I'm still waiting. What a pathetic service!

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Wendy Siddons
Colchester, GB
Sep 08, 2011 3:50 pm EDT

I purchased two free samples and had to pay the postage the goods arrived which i did not accept as there was an import charge of£51. I have phoned the company in USA and spoken to Miquel Customer I.D.795 who assured me that no more payments of £44.20 would be taken from my account this has not happened. more products have arrived also with the import charge of £51. I am unable to stop this direct payment from the Halifax and am at my wits end to know what to do about it. Please can you help

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jacqui lamb
Ballarat, AU
Mar 26, 2013 9:26 pm EDT
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i ordered these trial products, then l looked at bank statement been charged full price, have sent the unused unopened products back along with my back statement nothing, looked again this week been charged on my credit card again, over this all i want is my card refunded and stop charging me, no customers services at all can't contact anyone

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LSSG
NORWICH, GB
Aug 01, 2016 5:31 am EDT
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I sent £1.99 for free samples, have discovered today that over £90.00 has been withdrawn from my account. I have not authorised this, nor received the products (there was £25. to pay in customs duty so did not pick up the package from the sorting office).
Help - what can I do, please?

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skydiver2007
pt augusta, AU
Aug 01, 2016 5:31 am EDT

i cancelled my order months ago and just now you have taken money from my account. i wish to again cancel my order and for you return money to my account. please DO NOT SEND ANY MORE ORDERS TO ME. and i need you to return all monies to me.

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jacqueline bull/swift
carlis, GB
Aug 01, 2016 5:31 am EDT

I ordered free samples of the above products - I did not get them - the postage was taken from my account - then four3 amounts of over £46 and one of £69.95 was taken from my bank - I then received four delivery demands frim the Post Office for £26.19 each - that is over £100 - the full amount is nightmarish - I would like to know how the hell this happened and how do I get my monies back.

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Anjam zaman
Manchester, GB
Aug 01, 2016 5:31 am EDT
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Two transactions in my bank statement where £59. 95each was taken out twice without my knowledge. They advertised that I will only pay £1. 99 for samples but took £120. 00 altogether this a scam and I want my money back. I'm willing to send the items back.

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Ann Bamber
, US
Jul 13, 2015 12:17 am EDT
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I was offered a free sample, but then realised that they send you two jars which you pay for after 30 day...nearly got caught out with this before...so i am not interested in this order...Please Cancel NOW

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soozy123
, US
Feb 28, 2016 5:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am trying to contact anyone who can assist me in cancelling my orders from Bellaplex PLEASE!

My name is Suzanne Brown
4 View street
Maungaturoto 0520
Northland
New Zealand.

phone [protected]

I would appreciate as no one is answering phones... and 02 [protected] does not exist anymore?
I dont want money taken out of my accounts...
CANCEL !

ComplaintsBoard
V
6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bellaplex Taking money without my say so

I went on line and filled out for a trial of this cream and then decided not to take it any further. I have just found a piece of paper which has all my bank details on it and says I have ordered two jars for $1.99, which I did cancel and I did not agree to any terms and conditions as I have that bit printed on this piece of paper. I am just worried that the jars will turn up. I ordered then on 22 April, they have not arrived yet. Do you think that this never went through as I did not continue it.
Valerie Beal

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suzi mitchell
silsden, GB
Oct 01, 2011 2:43 pm EDT

I seem to be lucky, this morning i received my bank account for my debit account and was
amazed to find three withdrawls totalling £220. payable to bellaplex and nest page a credit back to my account
for the same amount. I did receive the two samples but were both the same no hydorox whatsit, so did not work
anyway. I also was left the note from post office that unable to deliver the parcel as was £25 payable for customs, i did not pick up the parcel as began to think was strange so was sent back to company which was when my credit was paid back. Will seek advice from my bank and see if they will put a stop to any further
debits from this company.
sue

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Judith Carland
Heathmont, AU
Aug 20, 2014 7:22 pm EDT

In response to an online advertisement, I applied for a free sample of the product, for which only postage was to be payable. Credit card details were supplied.The product was dispatched on June 20, 2017 and an email notification to this effect was received.
My latest credit card details show a debit of $75.99 (US$69.95) as a retail purchase. Since I did not "purchase" the product, I believe that this sequence of events represents false advertising and unauthorised use of my credit card.
I do not want to buy the product, and want a refund of the amount already debited to my credit card.

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Miss G D Robinson
Clapton, GB
Jul 15, 2011 12:55 am EDT
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there was an advert on face book for an introductory offer for bellaplex for 2 pounds which i sent off for. I never recieved the product only a card from the post office saying that I would have to pay postage charges of £12. I did not collect it as I was not going to pay charges that were not mentioned it was supposed to be inclusive. On the 14.7.2017 I discovered that £90 was taken out of my bank by Bellaplex. I have not placed any more orders and it seems that because they have my bank details that they are just taking money out of my bank account without my permission or knowledge. Can you please do something to put this right as I know it cannot be bussiness practice to take money from my bank account without my knowledge or permission when I have not placed any more orders appart from the one which was for £2. please can you help me to get my money back. They have taken out my money for my bills and putting me in debt.
regards
miss G D Robinson

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yfhuang
Melbourne, AU
Sep 23, 2012 6:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I started a trial with Bellaplex in August 2017, two weeks later I tried to call this company and cancel my account and was told that the number I was given was not valid, I then sent them emails a few times trying to cancel my account and apart from an auto reply from Bellaplex I never got a reponse from them, I got so worried so I cancel my AMEX account since I gave Bellaplex my credit card number and 45 days later I was so shocked to see a charge of $69.95 by Belleplex. AMEX told me that because I have supplied Bellaplex my credit card number so AMEX cannot stop them from charging me, and I think they are going to charge me the same amount every month. I don't want their product, I don't like their product, I just want to cancel my account. However it seems impossible to cancel, what can I do now? Let me keep charging me for something I don't want. I am so worried since AMEX cannot help me and I cannot reach Bellaplex.

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Ovare
, US
Jun 15, 2012 11:22 am EDT

I was a Free Trial offer of $1.99 for each of these products which was deducted from my credit card - I did not give authorization for this company to charge my card each month which they did. When they send out the product for the "Free trial" which they send with an invoice they state you will be charged unless you send it back within 30 days - but the free trial lasts 30 days so this is the 'set up" of of the Scam - there is a phone number you can't get thru on and no email or fax number is sent to you until you cancel - they dispute each transaction with your Bank and show that they sent the cancellation policy to you.This is a LIE!

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ELLE59
STIRLINGSHIRE, GB
Jun 25, 2011 8:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered free trial! Never recieved it. And i am having money taken from my account and cannot cancel this so called order. I have e - mailed everyday and have had no response. I at no point gave any authorisation for them to take money from my account, and am not in a position for this to be allowed to carry on. After again looking at their website i am still at a lose as to where you cancel!

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irob
Melbourne Metro Area, AU
Jan 16, 2013 10:03 pm EST

I am thankful I checked out the company on your website and another: (http://www.scambook.com) thinking it was odd that they would ask for a $1.99 postage fee for a fee trial! Upon checking out the websites and realising the number of fraud transactions and complaints I decided not to proceed (this was after completing the required information, with the exception of the credit card number). I received a call today (from phone ID # [protected]) asking me why I hadn't proceeeded with the order - at which I promptly advised I had checked them out and they were a scam...and I got a denial and then the operator hung up on me...! Don't trust this company at all.

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Chrisken
kiama downs, AU
Sep 11, 2013 6:36 pm EDT

Ordered FREE trial of BELLAPLEX products as promoted through FACEBOOK today believing that only had to pay for postage...Now the company BELLAPLEX has debited my c/c for the full mount of the cost of the creams and can not get in touch with BELLAPLEX to cancel the transaction. Complete RIP OFF !

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