We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
Hi
I have just read the complaint and response. I to have taken a free trial sample of acia 500 and one for renew clense. I now realise that I to am going to be charged Monthly. THIS IS WRONG AND YOU GUYS KNOW IT ?.
The reason I took out these "free " Trials was for research to see if they actually work. and the reason for this is I own the Web site Linkstowieghtloss.com and should the trial of worked for me I would of Promoted the products on my site for the people. Unfortunatley I will not be able to do this as i will be canx my orders that I did not know I had signed up to because as you kow not every one reads terms do they. Rather than charge people that have not yet made up their mind give them the option I will of course be letting the people know on my site what the Free Trial pit falls are but I can only comment on my experiance with acia 500 and renew from rejuvenate. Guys its Sharpe Practice what you are doing
Regards Wayne Haddrell
Owner of linkstoweightloss.com
Date
432 days ago by Monique Hill 
400 days ago by Support 
