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1.2 124 Reviews

Account Assure Complaints Summary

7 Resolved
116 Unresolved
Our verdict: If considering services from Account Assure with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Account Assure reviews & complaints 124

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Newest Account Assure reviews & complaints

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S
10:14 am EDT

Account Assure won't refund charges!

I've been charged for account assure since October 2014 and have never used it. I called to cancel and was only refunded 3 months! I just got off the phone with an account assure representative who canceled my policy after I asked him a simple question. "If I cancel will you all refund the money you've been taking out of my account?" He didn't give me an answer. Just begin reading the script for cancellation. I kept wondering why my balance just wouldn't go down. All this time I thought it was interest! It was actually both interest and account assure eating up my payments every month! The rep had the audacity to offer me a one month refund! I asked him was that really all of the money I would get back?! From October 2014?! Then he offered 3 months! I am sure this company is a scam. Just laying around on people's accounts eating up their balance. I'm going to have my friends and family check for these charges as well. I will continue to persue this until I get answers.

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Adrienne Ackert
, US
Dec 23, 2017 3:16 pm EST

I just recently noticed the same thing ! And it started the same time as your charges did. I know it has been some time but I am looking to pursue a full refund for the time or any other actions I can take. Were you able to find a resolution? If so, can you please share? Thank you so much!

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4:44 pm EDT

Account Assure filing a claim

Benefit request#[protected]
I sent in my documents including benefit form and other attached information then was sent another asking for more
when I called in the representative stated since my former employer didn't fill out the form I needed more
former employer not interested in helping me get help from my credit card company
so I was so infuriated that I said cancel this service and the claim
WHAT A JOKE
Ask the correct questions and information up front
WHAT RIP OFF to think that some one is going to he;lp you in your time of need i am 65 and stress unbearable

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12:41 pm EDT
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Account Assure unauthorized credit charges

Every month I have been charged 40-50 dollars on my hsn credit card-even after repeatedly calling to complain.
I want the credit added back to the account for the last year.
Please see attached screenshot of hsn credit card bill. I have documentation of a year of charges.
No one has ever allowed me to cancel this- as I never even signed up for it. I want a refund and a documented complaint that I have been charged every month for absolutely nothing and that account assure is a scam

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9:46 am EDT
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Account Assure account assure-gordman s

I was told to contact you about these charges to my account that have me over my limit. If I am not reimbursed for all these fees I will be getting a lawyer involved. Please contact me at shelby.[protected]@gmail.com. This is [censor] and should have never bee charged to my account without my knowledge. I need this resolved asap or I WILL get others involved.

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7:00 pm EDT
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Account Assure avenue credit card

I was just informed about charges that are being charged to my card with out my permission . I never signed up or gave anyone permission to charge fees to my avenue card i wondered why my balance never went down very much and called the company they explained to me about the charges that a third party company named account assure was adding to my card. They said i would have to contact you to get all my money reimbursed. I will be waiting for your reply. My email address is [protected]@gmail.Com

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9:07 pm EDT
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Account Assure unauthorized charges

I just became aware that I have been being charged fees on my Victoria secret credit card which has caused me to have an over limit balance for the past 5-7 months now... I was unaware of these charges and was told to contact the account assure to help resolve these issues that is hendering me from paying off my credit card. Please contact me as soon as possible via email @[protected]@yahoo.com or via phone @[protected] anytime thank you !

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12:22 pm EDT

Account Assure gift card for enrollment

I was told I would get a $20 gift card for the store credit cards I have. I never received any for both and its been 2 months since opening both. I would really like my gift cards I was promised or at least a $20 credit on my accounts. I pay my bills on time and there is never an outrageous balance. I've waited 8 to 12 weeks for these things and I opened a third credit card with another store and have account assure with them too. I'm very wary of even sending my disclosure statement in now because I've never received what I was promised.

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10:51 pm EST
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Account Assure disability payments to my blair account

I became totally disable approx a year ago & noticed on my Blair monthly statements tha I've been billed for account assure since 2013. However, I cancelled the coverage twice in 2013 & 2014, account assure has been charging my Blair Account every month. They never cancelled my coverage so when I became totally disabled in 2016, I called them with my information & they promised to open a claim in Jan 2015. But they never did, despite numerous telephone calls to them...also they keep billing me for coverage. I've been paying the bill myself which is a hardship. I contacted Blair credit services & they told me to contact Account Assue directly which I did again today & being placed on hold over 45 minutes without speaking to a person. I finally hung up in frustration without resolution. I'll try calling them again & following up with a letter to them. I want them to refund me all the premiums they charged me & to pay my bill retroactive to my disability date & make my account current. So frustrating as I'm a senior & don't know what else to do to get this company to pay.

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JoJo1905
, US
Feb 23, 2018 9:46 pm EST

You may try filing a complaint with Consumers Financial Protection Bureau. Or if you have local news channels with some sort of Consumers Advocates that get down to the matter of things. That may be helpful. I too am basically in same situation. Wish You luck!

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P
6:44 am EDT

Account Assure sign-up/gift card

I have 5 accounts with Account Assure and on each account I was sent a "Disclosure Statement" and mailed back the "Disclosure Acknowledgement". I was told I would receive a $20.00 gift card in the mail within four(4) to six(6) weeks, the last one that I mailed in I have received the gift card, how ever the others I have not.
I am not really complaining I just want to know if "Account Assure" only allows one card for all accounts?

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10:19 pm EDT
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Account Assure claim

I recently lost my job, so I called Account Assure to file a claim. I was on the phone for over 30 minutes speaking with a representative for him to inform me that he couldn't find my information. At the end of the conversation, he offered to transfer me to cancel my account. I explained to him that I did not want to cancel the account, I wanted to file a claim. He then asked a million questions pretending as if he was submitting a claim. How can you submit a claim if you can't find my info. The next day, I called back to make sure and the same thing occurred. I spent 30 minutes with another rep. just for him to tell me the same thing. This time, I did cancel.

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D. Martini
, US
Jul 29, 2017 1:07 pm EDT

Same thing, I called to start a claim and they said I was never their customer. I had been paying for this protection for 2 years via Herbergers credit card/Comenity Bank. I called Comenity, they said that Account Assure told them that I had cancelled my account with them last week. ABSOLUTELY UNTRUE, they just don't want to process a claim.

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R
3:27 am EDT

Account Assure protection plan

You guys are trippin'. I was paying the extra couple bucks a month, not even that much, lost my job, reported it to account assure, not only did they make an immediate payment to my cards (I have 5 store cards that are protected by account assure), but they ended up paying the entire balance on all 5 cards. I don't understand why anyone wouldn't want protection. It's like buying a new flat screen and not getting an extended warranty.

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3:01 pm EDT
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Account Assure lost job been waiting for paperwork they never send it

I have filed for insurance from this company I lost my job and called them and now they still have haven't sent me any paper work or nothing. I don't no wt to do. With this I am not paying for something I have insurance on that is suppose to cover my bills why iam unemployed I've had this company about 7 months I called them 2 weeks ago they said they would get me paper work out to me I still haven't received anything

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7:50 am EDT

Account Assure account assure scam

I have a Victoria secret credit card and I enrolled to account assure 2 years ago when I got the VS credit card. I called last year to cancel this program but they kept charging my credit card.I lost my Job 3 months ago and I called them to get my benefits but they don't want to do it every time I send them the request form, they say it's incomplete. Basically they stole my money. And call them again to cancel but they keep charging me. I don't know how to stop this from happening.

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ellensjohn
, US
Jan 11, 2016 9:45 am EST
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There is a lawsuit being paid because of deceptive practices with this service. you should be able to find out if your CC company is involved. https://www.fdic.gov/news/news/press/2015/pr15073.html

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iuttrrr
, US
Jul 28, 2015 11:08 pm EDT

I wish I had looked into this company before getting it. I got it over a month ago and I called to cancel it today. I will also call back tomorrow to see if my request went through. What you need to do is keep bugging them and do NOT stop calling them. As long as you keep contacting them you are not giving up and do not give them the satisfaction. Shame on the companies that are involved with them, I have no doubt that they are receiving a cut from it.

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11:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Account Assure theft

I have cancelled Account Assure THREE times and they continue to charge my credit card monthly. First, I never ordered it. Secondly, each time I call I am promised this has been discontinued and each month it has not. New York and Company declines all responsibility even though it is their credit card. Paying it off this week and closing this account. They are just as fraudulent as Account Assure.

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11:14 am EDT
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Account Assure fraud

I paid for this insurance for over 1 year and then got laid off my job. When I called to activate the insurance they did nothing but lie to me and then allowed my account to go 4 months past due while they try to fight not to pay my claim. I was told over and over again that it would be paid but it was delayed for review. Do not use this company. It is fraudulent and just takes your money. All of the Comenity Banks offer Account Assure and do not use them.

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Deb Watkins
, US
Jul 20, 2015 8:39 pm EDT

DO NOT USE ACCOUNT ASSURE, THEY ARE NOTHING BUT A BIG RIPOFF! They will take your money, as they did with me for years, and when you put in a claim to use your benefit, they act like you are doing something wrong, and will never resolve any issues! Do not let them fool you, they know exactly what they are doing, and what they are doing is taking your money and never pay out the benefit. I REPEAT DO NOT USE ACCOUNT ASSURE!

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9:04 pm EST
Resolved
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Account Assure payments

I have account assure lost my job due to down sizing of conpany and have not receive nothing but greff trying to get my benefits to cover ne until i find a job. Was paying my bills until i lost my unemployment, i could have waited a month and applyied put i paid any way w/ my small unement check on time. I have sent them all the info was request. What is the problen

Membership no-657504

Fairy williams

201-343-+0107

406 prospect ave 5-a
Hackensack, nj 07601

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8:31 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Account Assure - ins. for loss of job

I had called on my victoria secret card to request no late charge be charged, the person on the phone requested i purchase this protective service from account assure, i stated what would happen if i lose my job the next day, he said oh you would be protected- it goes into effect the very day you sign up. This is such a scam, i called account assure because...

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3:56 pm EDT
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Account Assure unauthorized charges

I was approved for a Victorias Secret Angel Credit Card. I called to activate and a male representative for Account Assure deceived me and somehow with a few confusing, lengthy and very fast questions I was enrolled into this program. I asked does it cost and is it required ? I said NO and he completed speaking his clearly written down responce and hung up. I called back and spoke to two different representatives that assured me I was not enrolled. All was fine a few months until I received a letter from them asking for my signature to complete enrollment! I ignored and on 6/10/13 I saw two charges from Account Assure! I called immediately and the lady who said she would take care of this unauthorized SCAM for me was Michelle.

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eicgppg421
East Amherst, US
Jun 07, 2014 12:58 pm EDT
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Back in June/July 2013 I was contacting customer service of my Bob-Ton credit card and was ultimately transferred to someone form Account Assure. They asked me if I would be interested in this service and would receive gift cards for my review. I told them I would look at it when I received the information. When I received the information I tossed it in the trash since I had no interest. As my husband was reviewing our most recent statement (June 2014) he noticed this charge and audited our statements and discovered that we had been billed all the way back to August 2013. We contacted my credit card company who was able to cancel the June charge but said we had to contact the company on Monday. I'm so upset and ready to cancel my credit card. Is there anyone who has successfully received a refund/credit for these charges.

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7:12 am EDT
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Account Assure - fraud/ unauthorized charges

After several months of seeing an odd amount attached to my lane bryant credit card, i had my attorney call to see who authorized ACCOUNT ASSURE to charge me for their services. They informed my attorney that they are a group that protects the consumer in the event of a disability, or job loss and if unable to make the payments to the credit card that they...

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6:50 pm EDT
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Account Assure billing after requesting to cance

After opening a hsn credit account i recieved a offer for a 30 day trial from account assure i contacted the company and advised i did not with to have the service because i have the same type of service on another credit card which will cover this account as well. It was explained in detail how they can assist an help if problems arise in the future and i explained the service is not needed i already have the service and this card will be covered thank you but no thanks. I was going over the statements for hsn card and notice that even after my call i have been billed for the past 3 months, 01/07/2012, account assure [protected] $3.17, 02/05/2012 account assure [protected] $4.18, 03/07/201 account assure [protected] $5.79... I contacted the company advised the representative i cancelled the service when i got the materials in the mail. She advised she saw no activity no notes on the account but she will be cancelling as of today, i questioned why should i be liable for charges for three months when i called to cancel the service before billing began and someone neglected to note records the rep. Advised she saw no activity prior to the call being made today but will offer a 1 time cred for 1 month billing.. Why should i believe that this call won't be likethe 1st call how can i have confidence in a company that doesn't do as the customer asks 'cancel when requesting cancel'.. How can i get a full refund for these charges

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CharleyAnne
Lexington, US
Jul 02, 2015 1:40 pm EDT

I am being charged for account Assure on 2 credit cards.. One with HSN and the other card is Victoria's Secret. I've tried cancelling since it is supposed to cover ALL credit cards should you lose your job or become disabled.. They still continue to charge me on both accounts and even though I called them back being reassured by the customer rep. that they would stop the charges on the HSN card I am still being charged.. I NEVER signed up for it on the phone nor the card applications.. Can't we all just submit claims to the BBB?

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1moreangrylady
Napa, US
Dec 02, 2013 2:23 am EST

same thing happened to me. I cancelled it 3 months ago and am still getting charged. Not only are they going to hear about it but so it HSN

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