Account Assure
reviews and complaints

Benefit request#[protected]
I sent in my documents including benefit form and other attached information then was sent another asking for more
when I called in the representative stated since my former employer didn't fill out the form I needed more
former employer not interested in helping me get help from my credit card company
so I was so infuriated that I said cancel this service and the claim
WHAT A JOKE
Ask the correct questions and information up front
WHAT RIP OFF to think that some one is going to he;lp you in your time of need i am 65 and stress unbearable

Every month I have been charged 40-50 dollars on my hsn credit card-even after repeatedly calling to complain.
I want the credit added back to the account for the last year.
Please see attached screenshot of hsn credit card bill. I have documentation of a year of charges.
No one has ever allowed me to cancel this- as I never even signed up for it. I want a refund and a documented complaint that I have been charged every month for absolutely nothing and that account assure is a scam

I was told to contact you about these charges to my account that have me over my limit. If I am not reimbursed for all these fees I will be getting a lawyer involved. Please contact me at shelby.[protected]@gmail.com. This is [censor] and should have never bee charged to my account without my knowledge. I need this resolved asap or I WILL get others involved.

I was just informed about charges that are being charged to my card with out my permission . I never signed up or gave anyone permission to charge fees to my avenue card i wondered why my balance never went down very much and called the company they explained to me about the charges that a third party company named account assure was adding to my card. They said i would have to contact you to get all my money reimbursed. I will be waiting for your reply. My email address is [protected]@gmail.Com

I just became aware that I have been being charged fees on my Victoria secret credit card which has caused me to have an over limit balance for the past 5-7 months now... I was unaware of these charges and was told to contact the account assure to help resolve these issues that is hendering me from paying off my credit card. Please contact me as soon as possible via email @[protected]@yahoo.com or via phone @[protected] anytime thank you !

I was told I would get a $20 gift card for the store credit cards I have. I never received any for both and its been 2 months since opening both. I would really like my gift cards I was promised or at least a $20 credit on my accounts. I pay my bills on time and there is never an outrageous balance. I've waited 8 to 12 weeks for these things and I opened a third credit card with another store and have account assure with them too. I'm very wary of even sending my disclosure statement in now because I've never received what I was promised.

I became totally disable approx a year ago & noticed on my Blair monthly statements tha I've been billed for account assure since 2013. However, I cancelled the coverage twice in 2013 & 2014, account assure has been charging my Blair Account every month. They never cancelled my coverage so when I became totally disabled in 2016, I called them with my information & they promised to open a claim in Jan 2015. But they never did, despite numerous telephone calls to them...also they keep billing me for coverage. I've been paying the bill myself which is a hardship. I contacted Blair credit services & they told me to contact Account Assue directly which I did again today & being placed on hold over 45 minutes without speaking to a person. I finally hung up in frustration without resolution. I'll try calling them again & following up with a letter to them. I want them to refund me all the premiums they charged me & to pay my bill retroactive to my disability date & make my account current. So frustrating as I'm a senior & don't know what else to do to get this company to pay.

I have 5 accounts with Account Assure and on each account I was sent a "Disclosure Statement" and mailed back the "Disclosure Acknowledgement". I was told I would receive a $20.00 gift card in the mail within four(4) to six(6) weeks, the last one that I mailed in I have received the gift card, how ever the others I have not.
I am not really complaining I just want to know if "Account Assure" only allows one card for all accounts?

I recently lost my job, so I called Account Assure to file a claim. I was on the phone for over 30 minutes speaking with a representative for him to inform me that he couldn't find my information. At the end of the conversation, he offered to transfer me to cancel my account. I explained to him that I did not want to cancel the account, I wanted to file a claim. He then asked a million questions pretending as if he was submitting a claim. How can you submit a claim if you can't find my info. The next day, I called back to make sure and the same thing occurred. I spent 30 minutes with another rep. just for him to tell me the same thing. This time, I did cancel.

You guys are trippin'. I was paying the extra couple bucks a month, not even that much, lost my job, reported it to account assure, not only did they make an immediate payment to my cards (I have 5 store cards that are protected by account assure), but they ended up paying the entire balance on all 5 cards. I don't understand why anyone wouldn't want protection. It's like buying a new flat screen and not getting an extended warranty.

I have filed for insurance from this company I lost my job and called them and now they still have haven't sent me any paper work or nothing. I don't no wt to do. With this I am not paying for something I have insurance on that is suppose to cover my bills why iam unemployed I've had this company about 7 months I called them 2 weeks ago they said they would get me paper work out to me I still haven't received anything

I have a Victoria secret credit card and I enrolled to account assure 2 years ago when I got the VS credit card. I called last year to cancel this program but they kept charging my credit card.I lost my Job 3 months ago and I called them to get my benefits but they don't want to do it every time I send them the request form, they say it's incomplete. Basically they stole my money. And call them again to cancel but they keep charging me. I don't know how to stop this from happening.

I have cancelled Account Assure THREE times and they continue to charge my credit card monthly. First, I never ordered it. Secondly, each time I call I am promised this has been discontinued and each month it has not. New York and Company declines all responsibility even though it is their credit card. Paying it off this week and closing this account. They are just as fraudulent as Account Assure.

I paid for this insurance for over 1 year and then got laid off my job. When I called to activate the insurance they did nothing but lie to me and then allowed my account to go 4 months past due while they try to fight not to pay my claim. I was told over and over again that it would be paid but it was delayed for review. Do not use this company. It is fraudulent and just takes your money. All of the Comenity Banks offer Account Assure and do not use them.

I have account assure lost my job due to down sizing of conpany and have not receive nothing but greff trying to get my benefits to cover ne until i find a job. Was paying my bills until i lost my unemployment, i could have waited a month and applyied put i paid any way w/ my small unement check on time. I have sent them all the info was request. What is the problen

Membership no-657504

Fairy williams

201-343-+0107

406 prospect ave 5-a
Hackensack, nj 07601

I was approved for a Victorias Secret Angel Credit Card. I called to activate and a male representative for Account Assure deceived me and somehow with a few confusing, lengthy and very fast questions I was enrolled into this program. I asked does it cost and is it required ? I said NO and he completed speaking his clearly written down responce and hung up. I called back and spoke to two different representatives that assured me I was not enrolled. All was fine a few months until I received a letter from them asking for my signature to complete enrollment! I ignored and on 6/10/13 I saw two charges from Account Assure! I called immediately and the lady who said she would take care of this unauthorized SCAM for me was Michelle.

After opening a hsn credit account i recieved a offer for a 30 day trial from account assure i contacted the company and advised i did not with to have the service because i have the same type of service on another credit card which will cover this account as well. It was explained in detail how they can assist an help if problems arise in the future and i explained the service is not needed i already have the service and this card will be covered thank you but no thanks. I was going over the statements for hsn card and notice that even after my call i have been billed for the past 3 months, 01/07/2012, account assure [protected] $3.17, 02/05/2012 account assure [protected] $4.18, 03/07/201 account assure [protected] $5.79... I contacted the company advised the representative i cancelled the service when i got the materials in the mail. She advised she saw no activity no notes on the account but she will be cancelling as of today, i questioned why should i be liable for charges for three months when i called to cancel the service before billing began and someone neglected to note records the rep. Advised she saw no activity prior to the call being made today but will offer a 1 time cred for 1 month billing.. Why should i believe that this call won't be likethe 1st call how can i have confidence in a company that doesn't do as the customer asks 'cancel when requesting cancel'.. How can i get a full refund for these charges

Apparently when I signed up for my Avenue Credit Card, the sales person (who is on a commission basis for this service) signed me up for a "protection" service called Account Assure. This protection is supposed to pay off my account in the event of loss of employment. I receive my Avenue Credit Card statements online and usually just make the minimum payment. The Account Assure fee does not show up anywhere on the main page or payment page.

When I lost my job I obviously did not know I had this service or I would have used it to cover my Avenue balance. It wasn't until over after a year of unemployment that I finally couldn't even manage the minimum payments anymore that I found out I had Account Assure and had been paying for it for years. Now that I found out and am asking for coverage, they are saying that the claim was filed too late. I have proof of the date of my unemployment and as I was covered at the time of becoming unemployed (which I can prove, and did send proof of to both Account Assure and Avenue), they should honor my agreement and balance as of that date. I never received any information or terms from them until after they canceled my service and denied my claim.

Also, these agreements should be signed up for completely separately from signing up for your credit card on site, instead of as a slight extra that a commission based salesperson can add without your knowledge.

They should provide either a refund for the amount paid to Account Assure as I obviously did not even know I had it (or I would have used it when I became unemployed) or settlement of my Avenue account.

Redcats, Avenue and World Financial Network National Bank are also responsible as they allow this to happen to their clients.