Left me without a car for two weeks
Do not waste your money this company is comunist. And open season should be declared on all sales people. As well as the people incharge. If they were in FL I would go over in person and f$@k someone up.
The worst company ever...
I will make it my personal war to besmerch this f*%king company as much as I can.
Lets look at their slogen- Relax we have you covered. Your covered in *** thats what coverage you get. JACK ***.
Fortunatly pissedconsumer only asks for 100 words. I have lots more to say.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraudulent company
On 8/22/2007 my wife and I Purchased the "Choice Protection Plan" - sold as a 60 month 100, 000 mile extended warranty on 2 vehicles -$1, 808 on 2002 Dodge Ram and $1, 867 on 1999 Lexus LS400.(Total $3, 675) We were told we would have 30 days to review material and cancel with zero deductable. On 9/10/07, following review of the information, we determined the warranty would not work for us - too many restrictions and exclusions {ie: warranty invalidated if oil changes every 4 months or 4, 000 miles were not completed at a commercial service facility} I often do my own oil changes and we are sometimes away from home for extended periods of time as we are retired. We contacted "Paul" at Access Warranty on 9/10/2007. He asked us to fax a request to cancel - we complied and he advised us the policies would be cancelled effective 9/13/2007 saying everything was taken care of and we did not need to do anything further. On 10/9/07 my wife noted that the charges were still posted to our American Express account. We again called Access Warranty and were told our policies were cancelled effective 9/13/07 however, the credit to our American Express account was not issued because we did not return the radiator additive "The Choice" which was sent to us - {our understanding was this was sent as a complimentary additive which we were told to immediately add to our radiators upon receipt.} We were never told to return their "product". We have filed 2 disputes with American Express and they have been unable to resolve this matter. Apparently the company is saying we purchased a product warranty - not an extended vehicle warranty - and we failed to return their "product". I disposed of the radiator additive 9/10/2007 after "Paul" with Access Warranty told us our "policies" would be cancelled 9/13/07 and said we did not need to do anything else. Anyone can walk into any automotive parts store and buy a bottle of radiator additive for $10.00 or less. This company is selling a radiator additive with a product warranty which they are marketing as an extended vehicle warranty. When you attempt to cancel - even within the 30 day time limit they keep your money and do not return calls.
On the internet I located a story posted by KOMO 4 Problem Solvers radio in Lakewood Washington regarding "The Choice" a California company doing business under half a dozen different names. A couple in Lakewood Washington purchased what they thought was an extended warranty through a car dealership under the name "Safe Choice" when they attempted to make a claim their policy was cancelled.
The State of Washington's Insurance Comissioner - Mr. Krider states hundreds of Washington consumers bought product warranties that "aren't worth the paper they are printed on". The article says that KOMO radio's interaction with the state insurance comissioner disclosed that - although the consumer believes he or she is purchasing an extended vehicle warranty what the consumer purchased is "not a warranty for their truck. [vehicle] They got a product warranty for an 8-ounce bottle of radiator additive." When the product was shown to Mr. Kinder and he was asked for his reaction "he laughed. And he didn't mince words. I think it's a license to steal." As a result the state of Washington has changed some of their consumer protection laws.
I believe this company to be involved in deceptive and fradulent business practices - no one in their right mind would knowingly pay $3, 675 for 2 bottles of radiator additive regardless of their "product warranty".
PLEASE HELP, BEFORE OTHER CONSUMERS ARE VICTOMS OF THIS TYPE OF FRAUDULENT/DECEPTIVE BUSINESS PRACTICE.
The complaint has been investigated and resolved to the customer’s satisfaction.
bought a warranty for my 2005 Ford F-350 tryed to use it three and never was covered then sold the truck in Jan. done all that was asked was told that would take 45 days to process refund, did not hear from them finally got them and was told my refund would here by June 14, still no refund and getting a run around again.
stay away from warranty they all have problems!
Billed for service - tried to cancel policy well within 30 day trial period. They have been kept my money for two months giving me all sorts of BS about sending me a refund. Stay clear of this business unless you want to be screwed without even being kissed.
Some one need to stop this people I lost $2500. No claim honored, when I cancelled no refund
I'm out of $2500 this company did not honor the claim I filed and when I was wanted to cancel and did I can not get any refund. I was only told that the company closed there doors and no refund. The number I called was Access Warranty so I do believe they are still in business cheating people.
My elderly friend also canceled a 4 year policy after 2 years. Multiple phone calls, emails - gets the run around every time. He is out $700.00. Total scam company!
horrilbe customer service and they do not honor their contact, would not recommend to any one, have been working on a refund since last Sept. and have talked to customer service on many occasions along with management and was told that they will be sending me check. I talked to them on 4/27/12 and told that a superisor would be calling me and I hhave not heard from, had a transmission problem last year and they made all kind of excuses not to honor the contact, things like oil changes were needed in I order to get the transmisson work done, even through I had all my receipts they still made all kinds of excuses, the
atuo repair shop said that a lot of warranty co. do that in order to get out of covering the repair work beacuse oil changes don'tI t
have anything to do with the transmission. I was in a auto accident last Sept. and my car got totaled and when your vehical gets
totaled they have to refund you a certain persentage of what was paid and we had paid off the warranty in full last May. If WE don't get a refund in the next 30 days this info. will me turned over to the BBB and Consumer complaint etc.
Pat Ferguson,
They say it's no problem to cancel, it's a scam. Once you give
Them your initial deposit you will never see that money again.
Their BBB Rating just dropped to a D+ so the word seems to be getting
around about this horrible company. A big rip-off.
These companies must be stopped.
Thank you for all this information. I to found them through the internet. I thought it was nice of someone to call so quickly. BUT Could not get "Corey" off the phone. Very high pressure. Kept dropping the price and wanting address and credit card info for 30 day trial. We are retired but geese, these people now have called 4 times in one day. I let it go to the machine yet they don't leave a message. My next call is going to a state agency to file a complaint. I feel sorry for people on a budget or unsuspecting people getting ripped off. They need to be shut down. Boiler room comes too mind. And their license is in Florida...hummmmm
Bad service
I received a phone call from Access Warranty after noticing their number has appeared on my caller I.D. several times in past week. I listened to the pitch, but I wanted to review current policy and compare this policy before committing. The Rep got louder and pushier and almost insulting and I knew I was not about to just hand over my credit card to someone who was that hungry to make a sale and not let me think it over and review it with my husband first. I have the right to check around first and then if I want what you are selling, I will let you know. High Pressure Salespeople like that should be shut down. This is how people get suckered. I told him enough to get a quote, but I didn't tell him everything he asked for.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a very similar experience to s ome of the other postings. Access Warranty contacted me and sounded very helpful at the beginning. When they quoted me the cost of the warranty ($2, 855) and the down payment ($286), they asked if I thought the warranty sounded good, and I replied yes, it sounds good but I'd like to see some information first before I commit. They said that they wanted to get on the computer with me to walk me through it. I told them I wanted to take my own time to look and they said in order to send information to me, I had to pay the $286. When I refused to give my credit card over the phone, I was put on hold. When the man came back, he said, OK, we can knock $200 off so your warranty will be $2, 655 because you got your car from an approved dealer. I said that's fine, but I'm still not giving my credit card info over the phone. I was put on hold again, and this time the "Finance Manager" (aka pushy sales manaager) was put on the phone. He told me this was a one time offer, and if I refused to give my credit card info over the phone right now, then this company would never give me a second chance to apply nor would any other auto warranty company. I asked why it was not possible to be given 48 hours to review and I was told because my car could break down in that time. He said it happens all the time and then again he insisted I give him my credit card info. I was very frustrated and was having major feelings of "scam" in my head, so I told him good night and hung up.
After calling for a quote on my ford pickup and getting a higher quote than I already had I told them thanks I was gonna shop after which price went down 350 bucks and added another year to my warranty seeing where this was headed I thanked them and hung up . The next day recieved another call from theses people and explained again I was not interested in there warranty when asked why I explained that didnt care for there games on pricing and was still shopping, , , , , Thanked them again for there call and time after which I was infromed i would be placed on there call every 5 mins a day list by david, , , , , spoke to adam brown the day before and told him if i was interested id call him back, , well david is good to his word it hasnt been every 5 mins but have been getting harassed by these people who now have switched to restricted numbers when calling wish I had never contacted these people there a bad egg but im sure there are good companys still out here
Will not refund deposit
Pressured me to buy extended car warranty. Stated I had 30 days to review policy and cancel if I wished. I cancelled the policy in writing and with a phone call.Will not refund 300.00 deposit.
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Access Warranty contacts
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Access Warranty phone numbers877-787-3959877-787-3959Click up if you have successfully reached Access Warranty by calling 877-787-3959 phone number 0 0 users reported that they have successfully reached Access Warranty by calling 877-787-3959 phone number Click up if you have UNsuccessfully reached Access Warranty by calling 877-787-3959 phone number 0 0 users reported that they have UNsuccessfully reached Access Warranty by calling 877-787-3959 phone number
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Access Warranty headquarters6837 hayvenhurst ave, Lake Balboa, California, 91325, United States
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I guarantee you 1CommonSense is an employee, they're the
only ones who post anything positive about that company. They
job is to rip you off. Don't ever use them.
You sir...are a Fhucking tool
Youre a complete idiot...did you ever thin that your crap car is so screwed that the MECHANIC needed time to fix your pile of crap? Your schiiit got paid right, then SHUT THE Fhuck up