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1.3 76 Reviews

Access-A-Ride Complaints Summary

6 Resolved
70 Unresolved
Our verdict: If considering services from Access-A-Ride with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Access-A-Ride reviews & complaints 76

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J
4:23 pm EDT

Access-A-Ride late pickup (no pickup)

My name is Jerome Cooper. My client id is 846516.
Yesterday 8/16/2017 I booked my scheduled subscription trip with Delta Car Service of Staten Island NY. The cab service has a contract with the MTA to provide service to people with disabilities.
My scheduled trip was for 12 P.M.
Delta Car Service never showed forcing me to cancel my rehab appointment.

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T
7:22 pm EDT

Access-A-Ride inhumane conditions

access a ride client # 1099310
6/22/17 had pick up for 3:01pm from job -601W 26th street to go home 116-37 Nashville Blvd, Cambria Heights Queens appointment time 6:15pm
driver #5180 from Professional service carrier arrived on time -
was told by driver he had two more pick ups before leaving Manhattan and that both would be dropped before me. At that point I questioned how long I would be riding in vehicle. I told driver that I did not think it was fare that I would have to ride for more that 2 hours because I knew it would take at lease 2 hours if not more. I call customer service tried to get through to complaint department was told by person on phone that I would have to call back because my phone went in and out- called back and asked to speak to a supervisor - spoke with Jamar told him my concern with having to ride for such a long time and on top of that this particular vehicle air condition was not working. supervisor Jamar put me on hold for a long while more that 10 minutes return to the phone and informed me that it was recommended to him that I call customer service - because there was nothing that could be done regarding who got dropped off first and that nothing could be done regarding the drivers manifest scheduled trips (note: I never said I want to be dropped off first - I just did not want to be in the vehicle for more than 2 hours)
My trip ended up taking 3 hours and 15 min -I was soak from sweating with no air condition and I was extremely nauseated from all the bouncing in the truck - another note this driver went the long way around for every destination - while in Manhattan he drove through 2 major hubs 34th St. Harold square and 42 St time square and I know there was other routes he could have taken to attempt to avoid some of the traffic. It was 5:15pm when we got to the tunnel to leave Manhattan
in the end I was left exhausted and I wanted to vomit. To subject me to this type of service was inhumane - more consideration should be taken when schedules are made for the one customer whos address is at the longer distance but in the same borough I don't think it's fare that the person has to ride around while the driver picks up and drops off more than one other person- it never works out that you get home on the appointment time because logistically it's just not possible and WHY DO I HAVE TO RIDE AROUND FOR OVER 3 HOURS FROM MANHATTEN BEFORE MAKING IT HOME
something needs to be done about how customers are scheduled - and if it looks like it is going to be a issue l- like in my case more that 2 hour commute - I think supervisor should have authority to make adjustments

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S
12:12 pm EDT

Access-A-Ride transportation/scheduling issues

I had a 10:30 am appointment in midtown Manhattan. I asked for a 10 am appointment time when I was on the phone setting this up to give myself some time. I had a 7:58 pickup, they showed at 8:20 . There was 1 person on the bus already. I fell asleep and when I woke I was in the heart of Brooklyn near DeKalb ave. That's where the other drop was. It was 9:45 at this point and with all the traffic and being so far out, I got to the doctors office at 10:45. I waited in the office for a half hour. When they called my name, I had to cancel because my ride home was about to show up. So had to reschedule for another day. Wasted whole day going to the city only to come back home without seeing the doctor. Who schedules this ? Why did I have to go out to Brooklyn when I was going to the city? I've been on these buses over 2 hours sometimes, theres got to be a law about being seated for so long. I have back issues and this doesn't help. Fix this!

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9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Access-A-Ride general complaint

My father is a cancer patient and is receiving daily radiation treatments and weekly chemotherapy treatments at nyu cancer center. he lives in astoria, queens and since he started his treatment 3 weeks ago has never had a car be on time even once either leaving from or returning home. the drivers are either unable to speak english, are rude or lack any compassion for the sick people they are transporting! honestly they should not be working for this type of company in any function.
I understand that this is a city/government run company and by default works in a very bureaucratic manner however we are not in a communist country and the leadership should be able to change broken methods of performance and take at least some pride in their work!
I am a physician working for the health and hospitals network and understand the problems related to city-run organizations due to lack of funds but I do not understand lack of compassion and laziness as it pertains to some of these employees.

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M
11:10 am EDT

Access-A-Ride transportation

Client # 93652: on april 25, 2017 I was supposed to be picked up, from co-op city, in the bronx, to go to my doctor on east 83rd st.in manhattan. the pick up time was 12:03pm. it was cold and raining. I am disabled. access-a-ride requires that you be downstairs 15 minutes early, which meant, I was downstairs at 11:47am. the car had not arrived at 12:30:pm. I called the broker and was told that it would arrive in 15 minutes. at 1:00pm, when the car had not arrived, I called and was told that the car would be there in 10 minutes. finally, at 1:22pm a car arrived. the driver was off duty but had heard the conversation over the radio about a client who had been waiting since 11:47am. he, amazingly, got me to my 1:45pm appointment at 1:52pm. he was a polite and wonderful driver. I blame the company for my problem. while waiting, I was in and out of three access - a - ride vehicles, that came to pick up other clients, because I thought they were there for me. another two vehicles dropped off clients. better scheduling may have better served me. returning home, my pick up time was 2:35pm. I was picked up at 4:00pm. again, the driver was polite. the companies, however, really need to get their act together.

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5:57 pm EDT

Access-A-Ride access a ride, brooklyn, ny

Client #:828125; patient is 82 years old, frail and in a wheelchair with oxygen.
Incident: 4/24/17
Scheduled pick-up time :9:49 am; return:11:50 am. appointment was for 10:45 am.
After several phone calls to access a ride and being directed to the dispatcher, the van showed up at 11:26 am, close to the time of the return trip. the doctor appointment had to be rescheduled. both rides were supposedly cancelled by someone named siede. I am reporting this so I have evidence that these trips were not no-shows.

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M
9:38 am EDT

Access-A-Ride horrid access a ride experience

Manhattan to my cardiologist office on e. 63rd. st. a driver came fro maggie"s (trip no.[protected]). the driver came about 10;05 to begin our trip to nowhere and back. the driver took the bqe and proceeded to go to queens, even though both drop offs were scheduled for manhattan. he then proceed to drive around and around queens, passing the same street three times. he obviously did not know where he was going. then he goes over the queens midtown tunnel and he gets on the ramp to take the tunnel and he ends up in stop and go traffic. by this time, my appointment at 11am has come and gone. when I ask him how much longer he will take, he will not talk to me. I call my doctor and he asks again how long will it take. again, the driver will not answer. 2 and 1/2 hrs. later we arrive at my destination, after repeated wrong turns. this driver is seriously incompetent and should not be driving for access a ride. I think he may be mentally deficient or needs to be retrained. my doctor and I were livid with anguish and I ended up with a blood pressure of 160/110 when it"s usually 110/60. this driver is dangerous as I could have had a heart attack. I shall report this to the mayor.

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Update by Mildred Josephine
Sep 23, 2016 9:39 am EDT

Manhattan to my Cardiologist office on E. 63rd. ST. A driver came fro Maggie"s (trip no.[protected]). The driver came about 10;05 to begin our trip to nowhere and back. The driver took the BQE and proceeded to go to Queens, even though both drop offs were scheduled for Manhattan. He then proceed to drive around and around QUEENS, PASSING THE SAME STREET THREE TIMES. HE OBVIOUSLY DID NOT KNOW WHERE HE WAS GOING. Then he goes over the Queens Midtown Tunnel and he gets on the ramp to take the tunnel and he ends up in stop and go traffic. By this time, my appointment At 11AM has come and gone. When I ask him how much longer he will take, he will not talk to me. I call my doctor and he asks again how long will it take. Again, the driver will not answer. 2 and 1/2 hrs. later we arrive at my destination, after repeated wrong turns. This driver is seriously incompetent and should not be driving for Access a Ride. I think he may be mentally deficient or needs to be retrained. My doctor and I were livid with anguish and I ended up with a Blood pressure of 160/110 when it"s usually 110/60.This driver is dangerous as I could have had a heart attack. I shall report this to the Mayor.

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10:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Access-A-Ride pick up times

On march 8, 2016 I had a pick up time of 406 pm from my dr's office at 1250 waters place in the bronx going to 34 highland ave yonkers. ny my home due to unforeseen events the police blocked all traffic from entering this location. after I was told of this I called to try to see where my ride was no one could tell me anything, when I finally found out what was going on and that my ride left because they were unable to get through I requested for a replacement pick up. I was told that my new pick up would be 7:17 this was late enough but then the chaos began. there was other passengers that were waiting and at least two of them were going in the same direction that I was but the van would only take one of them, so I waited. more than anything every time I called to see where my ride was the operator lied and said he would be there in 10 or 15 minutes. this went on for at least 2hours. I think this is unacceptable especially for a senior citizen wheelchair bound, amputee to be treated like this. your dispatchers are not capable of the different directions in the five boroughs and if they are not competent then they need to be replaced. I hope something will be done about this and I hope I never have to complain about this again. someone finally came to pick me up at 9pm and the driver told me they just asked him to pick me up 10 minutes before he got there. pick up time 4 06 pm and finally picked up at 9pm... unbelievable

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9:07 am EST
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Access-A-Ride no show

Client#893795, (ernest washington) my name is nathaniel nesbitt, his guest and health care proxy. mr. washington his aid wanda and myself where all outside at 7am awaiting our transportation, at 7:20 wanda the aid called and asked where is our car. we where informed that this was marked as a no show. now this driver called at 7:07, but he was not outside, we where outside siting in my car. because mr. washington cant stand very long. my car is parked directly in front of mr washingtons house. this house is very hard to find for its on a dead end street, and the gps will take you rite past the right turn you are suppose to make.. anyway he or she never came.. what they did was called from somewhere else. we where outside, and his pick up time was 7:08 anyway. I know its only a minute but now since this is such a time sensitive matter. why didnt he call at 7:08... its because he was never there. and when he did call no one spoke da him... its like these drivers can devise something as simple as a call to not to as they should, and make someone else pay for it. anyway we cancelled all rides for that day.. mr washington has high blood presure and to be played, and lyed on has him too upset to go anywhere, we where also informed since he was the first pick up, that they could not send another car. so because of this lie bathing, shaving geting him dressed was all a waste, im also his nephew. and I am always on time with him, his doctor appts. are important to him... ask this guy where this place is.. I bet he cant tell you. thank you! yours truly: nathaniel

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babyceasar
, US
May 01, 2016 5:12 pm EDT
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i wait a good one an a half hour the driver never show i have to take a taxi to come home cost me 20.00 dollars from the VA hospital to my house now i would to know how i can get my money back

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R
1:30 pm EDT

Access-A-Ride driver over an hour late

On sunday, october 25, 2015, I had a reservation for a pick-up at 9:00 am. at 9:07 am, the driver called to ask for directions to my house. I told him what intersection I was near, and he paused then said that it would take him about 20 minutes to get there. twenty minutes later, I called access-a-ride and told them that the driver was lost and was already half an hour late in picking me up. the operator put me on hold while she spoke with the driver. when she came back, she stated that the driver was not lost just delayed and that he would be there in 20 minutes. I told her that 20 minutes ago the driver told me he would be there in 20 minutes. she had no response. at 10:00 am, the driver called back and said that he would be there in 5 minutes. I told him not to call me unless he was waiting outside my house. I didn't want to hear empty promises about when he would be there. when he finally pulled up at 10:10 am and I got in the car, the driver showed me a whole stack of call vouchers and said that all of them wanted to be picked up at the same time. I told him that that was an issue to take up with aar and that was not my problem. the fact that I was given 3 very different excuses as to why the driver was late makes me believe that the first one was correct — that the driver was lost. people coming to my house for the first time often have difficulty finding the address, which is why I always give the intersection (and aar always asks for the intersection). there was no reason that this driver should have had any confusion as to where he was going to pick me up. mta voucher #6200870; name of car company: company 52; car no.:100

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Mildred J Coiro
, US
May 23, 2017 10:09 am EDT

I myself, have again had an egregious and painful experience with Access a Ride, both last Friday May 19, 2017 and yesterday May 22, 2017. Yesterday, I was due to be picked up at 5:00 outside The Regency Imaging center in Manhattan. After a painful MRI, I waited outside the facility, in the rain, with a walker, from 5:00PM until 6:30 PM. I called Access a Ride twice and both times thy assured me the car was on it's way. Needless to say, it never came. Today, I feel like a basket case.

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Naguira
, US
Mar 11, 2017 8:59 pm EST

At 6:36 pm the patient Juan Pablo Valerio and his mother Ana Gonzalez were waiting for the Access Ride Driver on Bus 4256 at 185 Ardsley Loop, Brooklyn NY 11239. At 6:36 pm the Bus 4256 was seen parked on the corner of Ardsley Loop next to the A Garage and around 7pm he was seem leaving without coming into the driveway. We immediately called the dispatcher and it was told to Ms. Gonzalez that it appears as no show. Ms. Gonzalez explained to the dispatcher that the information was false and was told to call back within 20 minutes. To make the story short Ms. Gonzalez called so many times that she was getting agravatted due ot the fact she needed to take her blood pressure medications and her son Juan Pablo Valerio needed to take his as well. From 7pm they had to wait until 9:40 pm to be picked up. I can't undrestand why a driver left them behind in this freezing weather and lie by saying No Show. It is sad to say as much as the medicaid is paying for him to have this services and they are not too satisfied with the driver of the bus. Is the first time it's happen to him and he has been in the locations several times. I think that this driver should be made responsible for his actions.

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Rosemary Lyons
, US
Feb 17, 2017 5:08 pm EST

on 2 17 2017 I had a pick up from 1720 Bedford ave. in Brooklyn to go to 625 quincey street in Brooklyn for a 5 30 pm appt. they gave me a 410 pm pick up they did not call to say they would be late I had to keep calling to find out where the driver was the driver was over a hour late when he called to say he was downstairs at 5 22 pm. it did not make sense in going anywhere and he could not get me to my appt. on time. I am a 70 year old disabled person with high blood pressure and afib I do not need the stress and I think it's very unfair to any senior and when you have to stand out in the cold looking to see when they will pull up and might catch cold in the process, please look into this matter and others like mine and make a better service.
thank you, Rosemary Lyons ( 581744)

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Mildred Josephine
, US
Sep 23, 2016 9:31 am EDT

Manhattan to my Cardiologist office on E. 63rd. ST. A driver came fro Maggie"s (trip no.[protected]). The driver came about 10;05 to begin our trip to nowhere and back. The driver took the BQE and proceeded to go to Queens, even though both drop offs were scheduled for Manhattan. He then proceed to drive around and around QUEENS, PASSING THE SAME STREET THREE TIMES. HE OBVIOUSLY DID NOT KNOW WHERE HE WAS GOING. Then he goes over the Queens Midtown Tunnel and he gets on the ramp to take the tunnel and he ends up in stop and go traffic. By this time, my appointment At 11AM has come and gone. When I ask him how much longer he will take, he will not talk to me. I call my doctor and he asks again how long will it take. Again, the driver will not answer. 2 and 1/2 hrs. later we arrive at my destination, after repeated wrong turns. This driver is seriously incompetent and should not be driving for Access a Ride. I think he may be mentally deficient or needs to be retrained. My doctor and I were livid with anguish and I ended up with a Blood pressure of 160/110 when it"s usually 110/60.This driver is dangerous as I could have had a heart attack. I shall report this to the Mayor.

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munchie102
, US
Jul 20, 2016 10:09 pm EDT

Yes I agree on 7/20/2016 my pick up was at 7:00am so I want down stair at 6:30am and then I called around 8:00am and they told me that they was sorry and that they are sending another car and I told them that I needed a van because I had a walker so they still send me a black car I had a hard time getting in because my legs are in pain. So I really thing that people should do something about it maybe going to Washington D.C and bringing up this terrible service is.

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SoJourner McCauley
, US
Jan 12, 2016 10:04 am EST

I totally agree with the complaint.. I have numerous complaints about their lateness record and the fact that there are always multiple stories on why the car has not arrived. I was standing in the rain on Dec 26, 2015 waiting for a 9:48 pickup after an event at a church in the Bronx. It was raining and the event had long been over. Each time I called to locate the car I was given another waiting period, with the last dispatcher named Tony from Broker Services being rude. I was not picked up til 11;58, My issue with this is that there seems to be no resolution to improve their services, no penalties given, nothing. So the behavior remains the same only the date changes.

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R
4:55 pm EDT

Access-A-Ride their fairly new useless black taxi service.

On 10/19/15 I had a pick - up time of 9:42am for a 10:20am appointment going from maspeth, queens to bay ridge brooklyn. the ignorant driver kept telling aar "5 - minutes" three times and was 30 - minutes late! then this ignoramous shows up with an overweight woman that I had to share the back - seat with and she got dropped off first? I have 16 - years of medical technologist experience in hospitals and whatever was wrong with this woman was very minor! meanwhile I was crying from excruciating pain 5 - minutes after I squeezed into the back seat. I told access a ride at least five (5) times that I need a taxi by myself or a van if nothing else is available as a medical necessity and have doctor's letters to prove it which they have. the taxi driver (from broker's inc.) was playing religious sermons loudly during the whole trip on the radio. I couldn't care less what other people's religious beliefs are - but don't dare force it on me in a taxi! then half - way through the hour long trip he makes it even louder, so I yelled "lower that radio" and he just lowered it a notch or two. stupid is as stupid does! I was a full hour late for my doctor appointment and 40 - minutes away from my aar drive home so I had to beg my doctor to see me to get my one prescription because the fda and dea now force very disabled people to go to pain management doctors monthly instead of every three months (which I did for four years!). with my main disease (general myasthenia gravis w / a thymoma tumor that is hyperactive {hyperthymusism} so it blocks all medications from working right or at all, plus degenerative disk disease w / 5 ruptured disks in my neck & low back, plus fibromyalgia just to start with) i'm never supposed to increase my physical activity because it kills my muscle cells that never regenerate since 2006. so thanks to the powers that be, they are killing me faster than should be the case and there's not a damn thing I can do about it! i've written the attorney general, local politicians, the mayor, governor and i'm lucky to get a response which is always a form letter telling me i'm writing the wrong place. then when I write who they tell me to, I never get any response! no government nyc agency cares about the very disabled or elderly patients anymore unless they have family members to fight for them and we are the very first people to have budget ciuts to our benefits because they know most of us can't fight for our rights! i'm legally homebound and 99% bed - ridden. i'm a 48 - year old male only child of an only child who's in a nursing home with very severe alzheimer's and parkinson's disease. so not only do I not have any help, the nursing home forces me to help my mother even though I have absolutely no legal responsibility to do so: no health care proxy: nothing! yet they lied, cheated and stole my mother's entire ss check after telling me if I pay $581 a month (medicaid co - pay) that's all i'll ever have to pay. nothing but lies! I spent my entire life helping all kinds of other people and doing charity work for hospitalized children every year since 1989. now that I need just some help - there's no one here! I can't get any regular social worker (which would be the greatest help to me) because the city / state cut all their funding by 2013. access a ride is useless and they keep finding new ways to screw - up worse than ever!

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dwlloyd810
, US
Oct 29, 2015 10:53 am EDT

I won't comment about the taxi service, because I'm from Indiana. I have had both positive and negative experiences with not-for-profit taxi services for disabled people, including being made late, and having to reschedule an urgent appointment two months later because I was eleven minutes late instead of the ten minutes I had negotiated with them over the phone. I'm sure the new requirements for monitoring the use of controlled substances made sense to the lawmakers, who were probably focused on a problem that either doesn't really exist, or is not nearly as prevalent as they imagine, but even if they are right, and disabled people are selling their meds on the street, it's likely they would only make such a sacrifice under dire circumstances that could be alleviated with less expense, and without torturing those who are least able to speak for themselves. The draconian measures that have been put into place are a violent crime in themselves, far more egregious than whatever drug enforcement issues are at stake. Making a trip to see a doctor to monitor meds may seem reasonable to those who are not disabled, who don't experience extreme pain with every motion, who don't have to pay someone to help them get to an appointment, and whose entire week can be disrupted by the unnecessary interruption. Worse, any little glitch that delays compliance can cause weeks of excruciating pain for those who already suffer beyond the capability of many to comprehend, and going a day or two without a controlled substance that keeps a person alive can be a death sentence. This issue is clearly a case of HORRIBLY misplaced values, when we torture the weak for no reason other than suspicion that others may be profiting by taking advantage of their helpless condition.

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Paolo Setti-Panarotto
, US
Oct 26, 2015 10:35 am EDT

ttoday 10/26. should have been a pick up in Brooklyn height at 9.42 for an appointment at the Methodist Hospital at 10.30. I waited till 10.10 then took a taxi. THEN at 10.20 Got a call from the driver that the car is downstairs. I told him no need you are too late. I am already at the Dr. Office.
This is he third time I try to use Access a Ride. What a messed up company is. JUST USELESS.

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11:24 am EDT

Access-A-Ride idling bus

Bus 4479 has been sitting in front of my house idling for 20 minutes plus... this is in the bronx where the incident of asthma is through the roof! and there was another one before that : (

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9:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Access-A-Ride paratransit services

I am an access-a-ride (aar) client/customer. my aar id is 159051. on thursday, 01/09/2014, I had an aar appointment scheduled for 2:58pm at 10 columbus circle (the time warner center). the special instructions stated that the driver should not pick me up at the back entrance. at 2:30pm I called aar customer service and learned that the carrier was sending a vehicle and not a van. at 2:38pm I received a robot message from aar informing me that my pickup would be at my location in 10 minutes. I immediately went outside and stood in front of the time warner center, by the curb, to look for an aar vehicle. there is only one possible direction in which the driver can come. I saw no aar vehicle, so I got out my cell phone to call aar customer service at 3:05. on my cell phone I saw that someone had attempted to call me. when I tried to call back my cell phone dropped on the ground and the battery came out (it is a $10 cell phone). after I put the battery back, I called aar customer service and was told that the driver had left after I did not answer the cell phone. the driver gave the landmark as the first republic bank which is two doors down and viewable from the time warner center. had the driver been at the first republic bank, he definitely would have seen me because I was the only person with a walker waiting in front of the time warner center. I was waiting at the curb in front of the time warner center so that I could wave the driver down.

I was marked as a no-show and asked if I could make my own way home (the meaning of which was not clear). I explained that I could not, so I told that aar would call me in 45 - 60 minutes after an ride had been arranged. I explained that I would rather call them in case my cell phone didn't ring which it sometimes does not. aar said it was impossible to ask the driver to come back even though it was clear that he was not more than 5 minutes away.

When I called back after 60 minutes, I was told to look for a grey impala chevy and given the number that the driver would show in the window. I was told that the driver would be there in 30 minutes which was at 4:30pm. I went out and stood in front of the time warner center at 4:20pm. I looked for any car that resembled a grey car. the only cars that drove up were dark in color. still, in my desperation, I even flagged them down. nobody showed any number to me.

At about 4:35pm I called aar and was told that I needed to contact the car service. I called the car service and waited 5 minutes and received no live voice. I called aar and asked to speak to a supervisor. the supervisor called the car service and 20 minutes later informed me that the driver had been to the location and then left. the supervisor asked me if I would wait another 30 minutes. I said that it would be impossible because nobody could see me and so it was obvious that I would be waiting there all night in the freezing cold. the supervisor gave me a taxi authorization number. it is clear that neither the aar driver nor the car service driver even attempted to look for me as I have a walker and there was hardly anybody standing at the time warner center next to the first republic bank because it was so freezing cold.

The supervisor stated that I would not be penalized. however, this is not the first time this situation has happened. usually, I am able to get aar customer service agents to call the carrier to make sure that the driver comes to the front entrance which is directly across from the famous statue of christopher columbus. however, on one occasion prior to yesterday's event, I had called aar customer service three times before the pick up time to make sure the driver would not go to the back entrance. three aar customer service agents refused to call the carrier until after the pickup time. when that time arrived, an aar customer service agent stated that the driver had come to the location and I was not there. I was marked as a no-show. I was told that I could not have a taxi authorization number because I was a no show. instead, I was told that I needed to wait for aar to arrange a new ride. finally, after repeated calls to aar customer service, an agent gave me a taxi authorization number. when I tried to cancel the new ride arranged by aar (that would take an hour to arrive), I was told that I would not be reimbursed even though I had a taxi authorization number because I was a no show. but at that time I was already in a yellow cab going home. aar reimbursed me after I made a complaint.

I think this is an impossible situation. time warner center is a beautiful place to visit and aar customers should not be denied access. my suggestion is that you make an official access-a-ride pick up for the time warner center (the entrance covers at least 5 regular store doors) because too many access-a-ride drivers don't know where the location is and, in this latest case, it is clear that the drivers knew where the location was but did not know to look by the curb where I would be trying to flag them down. it is unclear where they were looking, but in the past I have seen aar drivers park a half a block or more from the time warner center forcing me to ask pedestrians to flag them down. I personally am fed up with this situation. it should be resolved so that I and others can have access to the time warner center. there are two entrances with the same address which are on the same street, with the exception that the street curves so that a driver at the back entrance will not see a customer at the front entrance.

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Mildred Gallo
Brooklyn, US
Jul 20, 2015 12:15 pm EDT
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Last week I had a dreadful experience with a broker company called Parada. It took two hours to get from Park Slope to 74th Street on Manhattan. The dispatcher kept adding more and more pickups, both going uptown and downtown, so at the time of my appointment the driver was still picking up another passenger. I tried to get out and take another means of transportation but the driver would not let me leave. I had to frantically called my doctor's office to see if they would see me, since it was a Friday afternoon and I was afraid the surgeon would leave. They were kind enough to see me when I got there.. Broker service is supposed to rectify Access a Rides problems, but the don't seem to care about the customers schedule. They just want to charge Access a Ride as much as they can. I think the van service, albeit with some problems, is much better. Don't ever schedule me with this company again. My number is 650627.

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p.abrams
Forest Hills, US
Jun 17, 2015 9:22 am EDT

My name is Patricia Abrams ID # is 804609. I have been riding with Access a Ride for over three
years si I know the Drill as far as Being outside waiting 5 minutes early. On Friday 6/12/15 I was due to be picked up at 4:15 When I called to check on my trip they said he would be out there on time. I went down and was out in front at 4:05, he was not there. I am in a wheelchair and can not
go running up and down the street looking for the driver. I was out there and the driver was not.
They put me down as a no show mean time the driver was a no show not me and I had to wait over two hours to be picked up. I was under the impression they have to write landmarks where they were when they put me as a no show. I need to know what landmarks were put in. The Vehicle was All Transit # 100017. Thank you for attention to this urgent matter. Patricia Abrams 804609

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Carmen M. Perez
Brooklyn, US
Feb 23, 2015 8:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

I understand this service is distributed to other contractor, that's a given, but when these sub contractors cannot provide adequate, timely service, it's time to explore other measures. I was in a car for over three (3) hours on my way home, we passed my neighborhood exactly three (3) times before i got home. My pick up at the Manhattan VA was 3:30 PM and i arrived home at 7:15 PM. This is unacceptable. We are asked to give the driver half an hour to get to our destination, yet if we are not present within 5 minutes at whatever location they go to, we are marked as a no show. This is definitely no way to run a government agency. (by the way...i have bladder issues). Consideration and Respect is all we ask. Thank You Very Much.ID#926000

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Patricia Abrams
New York Mills, US
Oct 17, 2014 10:30 am EDT

I am an Access a Ride Customer on Subscription, That means I am suppose to be picked up the same time everyday. On Wednesday 10/15/14 I was suppose to be picked up at 4:15, they never showed till 7:30, that is a 3 hour wait. I work so I do this twice a day everyday. I am in a wheelchair so that is why I need the assistance. Most of the time I wait between 30 to 45 minutes which is also not great. It is a 12 block trip but just something I cannot do myself. There really is no excuse for a 3 hour wait. You all the trips are recorded so you should really listen to all the interaction I had and all the wrong information they were giving me. My ID # is 804609 and my name is Patricia Abrams. Thank You

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Access-A-Ride - rude

My grandparents request a car for 6pm, at 6:30 the car still has not came, I called to ask where the car is, The lady replied, He is on his was, I asked her if she can check, with attitude she replies WAIT !! he is on flatbush ave, I told her its 30-40 min away my grandparents were suppsed to have a car by 6, she replies nothing can be done, he will come...

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Access-A-Ride always late, never strap client in

I am a home health aide for an elderly client who has approxiamately five-eight apptointments per week.My client is always left on the curb waiting for acces-a-ride for an hour or more.Then when the driver eventually gets there he is always rude and impatient, on a number of occasions my patient wasn't strapped in and fell, on another instance I got up to strap in my client and was verbally assaulted, this is difficult enough as it leads to late or many times cancellations of crucial appointments.Now my biggesst fear is that when it begans to get colder my patient may be placed in a really high risk situation!
Thank you in advance for your assistance in this matter.
Sincerely, Solomon Israel #347-235=1376

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Access-A-Ride - poor service

On Wednesday, 09/16/09, my mother made an appointment with Access-A-Ride for Thursday, 09/17/09 at 9:00 am to go to 1916 Park Ave in Harlem and then from there to 2 Lafayette Street in Manhattan. However, she could not go to 2 Lafayette Street in Manhattan because she was not feeling well. I called and explained to Access-A-Ride that my mother was not...

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