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AcaiBurn Complaints - what u should do to stop futher charges from acaiburn..

Review all AcaiBurn complaints

AcaiBurn

Posted: 2009-05-13 by   acaiburn cancellation
what u should do to stop futher charges from acaiburn..
Complaint Rating:  93 % with 14 votes
Company information:
South Australia
Australia

ive ordered acaiburn product throught acaiburn.com on 27th april 2009 and received on 13thmay 2009...a week after ive ordered the product i read lots of complaints about this company...i cancelled my order through the live chat ang get my cancellation number and rang the insider secret cancellation number and get the cancellation code for this package...however until right now im not able to contact the comprehensive Ebook for cancellation...ive tried many times and ask the live chat for the correct number but nothing seems work...so i decided to cancel my debit card...and this is the best way to avoid futher charges and im not worried anymore...to be in the safe part just cancel DEBIT OR CREDIT CARD FIRST AND THEN CALL ALL of THESE CANCELLATION NUMBERS AND SEND THE PRODUCT TO THEM BEFORE 20 DAYS AFTER U RECEIVED THE PRODUCT...AFTER 14DAYS IF U DONT SEND THE PRODUCT WITHIN 16 DAYS...U WILL BE CHARGED THE $59.95 FOR ACAIBURN AND $9.95 FOR EBOOK AND $4.95 FOR INSIDER SECRET...hope this will help...im in the process to send back the bottle after 2 days received it...but to avoid any charges i cancelled my card immediately after i noticed lots of complaints about this company...THE CANCELLATION MAY TAKE WEEKS TO SETTLE SO PLZ CANCEL UR DEBIT OR CREDIT CARD IF U ARE TOO WORRY FOR ANY FUTHER CHARGES...HOPE THIS WILL HELP.
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 71 days ago by   Rosalindbut 0 Votes
Acaiburn also deducted AUD$80+ every month from my credit card since May 2009 till now. Their website is BOGUS, and I cannot contact them for cancellation. Is cancelling the credit card the only way?
 64 days ago by   day sleeper 0 Votes
OK so I have just been charged like many of the others on this board

if you are from the the UK like me

here are the numbers you need to call- its best to call via SKYPE since it is free, also keep a note of the date you called and the cancellation numbers they give you

ACAIBURN 1 800 659-3588

INSIDER SECRETS 18664073685 also may show up as VH ACCESS or worldclubfitness on your statement heres an alternative number to call 1-888-332-2707

EBOOK 18664176059 this may show up as
HEALTHMEMBER on your statement, it is also known as weightloss resources a
here is an alternative number to call 1888-779-5303


You may also see these companies appear on your statement

My fitbalancer this company is also know as My Diet partner
call this number 1-866-779-0323 to cancel or mail below (I just called)
customerservice@MyFitBalancer.com.


once you have cancelled you should get an email from the company keep these, as you can pass these onto your credit card company- but you must cancel all the above memberships otherwise the credit card company have to pay them.. my credit card company are useless I have had to chase up all these companies myself

hope this helps
 64 days ago by   danielle21 0 Votes
do you know which number it is to ring to get improve health to stop charging my card? i cancelled with acaiburn but improvehealth have taken money from me still.
 63 days ago by   day sleeper 0 Votes
Hi danielle21

if improvehealth has shown up on your statement the long number next to it is the phone number, add a 1 to the beginning of the number and call them via skype (its free), I did a quick search for them but couldnt see anything on the web. These ppl are B@R%rds! I cancelled my acaiburn membership and the 2 other things they signed me up for, but now have a new company taking money from me, its only £5 pounds thank god, but who knows how many affilates acaiburn gives our details to..

anyway hope this helps
 55 days ago by   uniquepetal 0 Votes
Hi - go to your bank and have charges reveresed as disputed. I've had the same thing happen and had to cancel credit card, I live in Western Australia have returned product still haven't been credited as promised, this has been going on for about 4 months now.
 40 days ago by   turner_glenn 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 21 days ago by   lipservers 0 Votes
FOOL ME ONCE, SHAME ON YOU
FOOL ME TWICE, SHAME ON ME

Like all of you I also signed up for the free trial in early October. I received my bottle of Acaiburn & little booklet about a week later. Wasn't aware anything was suspect until I decided to check my credit card balance online prior to my statement being posted out for the coming month. Straight away I saw a company name I didn't recognise "Accesscleans" with a whole lot of numbers after it. They had made an Unauthorised transaction for $90 Aus. The original authorised transaction for the trial offer came from a company by the name of BetterDTox. I immediately cancelled my credit card & would advise anyone to do this as their 1st course of action. It looks as though these scammers pass on your credit card details without your knowledge even though they claim their site is safe. Normally I don't use my credit card direct on the net. I usually use Paypal sites but this one time I relented. My mistake but never again. I may not get my money back from these thieves but at least they won't get anymore. As for the product, I doubt if it works. The statement that Acaiburn put out which begins " if there was some confusion about your subscription" is on many sites where people have written in to complain. They trawl the internet actually looking for blogs about their disgusting product & try to make themselves sound legitimate & caring & ready to help...What a joke! Why is it that so many people are having trouble contacting them & those who have managed to get through have only done so by persistant effort of investigation. On the booklet I have, there is no address or phone number, web address or anything to say where the booklet or product came from. Have you noticed where it says "thanks" at the bottom there is no name. I'm surprised that this Julie Parkes who by the way seems to be the voice for this scam, is game enough to walk outside her front door. She's had her face plastered all over the net for this product so it amazes me that somebody who has been ripped off hasn't physically harmed her. Only a matter of time, I guess...would love to be a fly on the wall that day
 11 days ago by   David HH 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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