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Acai Pure Detox/Colon Cleanse XR Complaints - Free Trial/Unauthorized Bank Withdrawal

Review all Acai Pure Detox/Colon Cleanse XR complaints

Acai Pure Detox/Colon Cleanse XR

Posted: 2009-10-09 by   angeldesigner
Free Trial/Unauthorized Bank Withdrawal
Complaint Rating:  100 % with 48 votes
Company information:
Acai Pure Detox/Colon Cleanse XR
Scottsdale, Arizona
United States
Phone: 1-800-248-2340

Read an article about Acia Pure Detox and Colon Cleanse XR, in which I found interesting and because it claimed to have a free trail with no further oblication. I though I'd give it a try. I read it over a few times to make sure that I wasn't missing anything. There was a shipping fee of $4.95 per product. Which I paid for. Imeaditaly after paying for my purchase, a page popped up and said with coupon code I could get my shipping for $1.99. So I tried to find a number to call or a way to ask if I could change the shipping amount. But I was could no longer get back to the original site. Then I kept checking my e-mail for a conformation, because they said I would receive one in a few minutes. But never got one. I wasn't even sure if I would really get my products. But they did come. Opened and did receive product, but there was no packing slip, or instructions on how to use. No disclaimer saying that if I wasn't satisfied to cancel within 14 days or my account would be charged $83.95. I called the company, and then they kept telling me that there was a disclaimer and that I could not get a refund. I told them that I am not a stupid person. That I read what they had on the advertizement and if it had said that I had further oblication, I would not have ordered. I told them that I'd be reporting them to the Better Business Beaure, and by accident my 2 year old Grandson unplugged the phone. The company called me back and offered me $20.00, which is a joke, but I figured they were trying to cover themselves. I now have a dispute pending with my Bank, as the $83.95 was still pending. I do not plan on just letting this go. I advise not ordering from this company, because the products are worthless.
Comments United States Diet Products
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More Acai Pure Detox/Colon Cleanse XR complaints
Acai Pure Detox/Colon Cleanse XR - Fraud


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 41 days ago by   smartperson 0 Votes
The same exact thing happened to me just 2 days ago when I discovered an unauthorized and fraudulent $89 taken out of my debit account. When I called the Colon Cleanse Company, they had all the answers, obviously they are well versed in handling irate customers. They refused to let me speak with a supervisor. They told me I agreed to everything, that it was all stated on their website, but I am not a stupid person. I argued with them at first with no positive outcome, but then I modified my story to say that I never received the initial trial shipment. They came back with a USPS tracking number and told me to file a non-delivery claim with USPS. I asked them for their address, they asked address for returning shipment, I said no, an address to give along with their name to the BBB-Better Business Bureau. They put me on hold and all of a sudden they were friendly now, they said out of a courtesy they would refund my money in 5-7 days. Wow, mentioning the BBB really makes a difference. This is really such a scam company, even if they do have the disclamer tucked away in fine print somewhere, they mislead you when you order the $1.99 product. It's just to get your cc# to charge you a greater amt. I still don't trust them that I will get their refund, but if I don't I will file an official dispute with my bank. I have to also take this as a learning experience, especially when ordering from the future on the internet, I will first research the company name to make sure no scam articles come up.
 41 days ago by   Denisemf57 0 Votes
I too ordered the Acai Pure Detox and the Colon Cleanse XR "free trial" online on Sept. 28, 2009. Got the $1.99 shipping and handling deal. ( I read the Terms and Conditions) Knew all the facts as stated by said company.

Received the Acai Pure Detox but not the Colon Cleanse XR. Called said company, they "forgot" to send that one. A day later I get another bottle of the Acai Pure Detox. I called again to tell them of the mistake. So they said just keep that and they would send the Colon Cleanse XR. I asked if there would be a charge, they said no.
I have tried calling the number numerous times. No one seems to know anything. They play the game of how the account was set up, what's the e-mail address, the phone number, the mailing address, blah, blah, blah. Then when I got pissed off and demanded to speak to a "supervisor" the same girl came back on and she "she" was a supervisor. Come on...I recognized her voice! So, I still have not received the Colon Cleanse XR and don't care if I do.
I told them to cancel the whole program and asked for a conformation number. Said they do have one. I then asked for a return number to ship back the unused portions and the new bottle. The girl told me not to worry about it. I told her the T&C said differently. Still she said "Don't worry about it".

So after reading this today, I called my bank and canceled my debit card. To date no other charges have been placed on my bank account from the company. My bank said that no company using the now cancelled card numbers will gain access to my account.

I feel so stupid but thankful for this site and getting my card cancelled before the nightmare began...
 39 days ago by   GET A FULL REFUND!!! +1 Votes
I used to work this company. Their real name is IOS Marketing they are located at 3200 N Hayden Rd Ste310 Scottsdale AZ 85251. Thats the address were the call center is I worked at. It's a rip off for sure by the time most people realize they have been charged two charges or more have been taken outta their acct. ALL YOU HAVE TO DO TO GET YOUR MONEY BACK!!! Is threaten that you will contact your attorney general or that you will dispute the charges with your bank and you will get a FULL REFUND. They change their product names every few months once the people catch on to the scam. The used to be Colon Cleanse 3000 and Acai Berry Breeze. Now they are starting to call themselves Acai Pure Detox and Colon Cleanse XR.
 39 days ago by   savemychild 0 Votes
Thanks so much for this info. We just received on Friday and was only charged $1.95 but I'm cancelling based on your experience. Would not want to do business with anyone who uses the internet for scamming people out of their hard earned money; especially in this economy.
 37 days ago by   Linda_L 0 Votes
Hi I actually just ordered it as well. I was can't find the website any longer and I want to call right away to cancel it. Would any of you happen to have the number or a way for me to obtain the number to cancel this? Please and thank you!
 37 days ago by   ArmyKat13 0 Votes
The Customer Service number listed on the Web Site is 1-877-232-5950. Hope that helps
 36 days ago by   Genieinabottle 0 Votes
This same thing happened to me just now. I noticed the 80 + dollar charge on my account and called to see where it came from. They tried to "handle' me and at first I just said, never mind and just cancel my futur orders, my own fault for falling for the oldest trick in the book. Then I did a little research that I should have done earlier and found this post. Thank you for the information. I called them back and told them I was going to report them to BBB and dispute it with my bank (which I have done before and does work by the way) ---so I should know better, right?---- but the article I read was very believable...anyway, they were pissy, but said they would refund my money. Hmmm...then put me on hold while they processed the confirmation email I had to specifically request and push to get...three minutes later I called back and spoke with Jeff, agent number 168, to confirm the email made it through, he said I should have it in five minutes. I just checked and did get the email. It is interesting because they say they refunded not only the 83.95 charged but also the initial 1.95 for the Acai Berry breeze (which I never received) and the 1.95 for the shipping for the colon cleanse. will let you know if I actually get the money back. I did tell Jeff, who he really worked for and that he might want to get another job...the BBB is hot on their trail. :) made me feel better, anyway. Thanks guys for the info. :)
 36 days ago by   beenthere donethat 0 Votes
I bought these last year and yes it was under a different name. After reading complaints about the company and realizing it was a scam to deplete your credit cards I canceled my debt card. I started using the product one bottle of each, and I did lose about 10 lbs.

I would buy it again but not from this company in this manner. Does anyone know where you can buy these products from a legitimate source? At a reasonable price?
thank you
 33 days ago by   Scamwatcher2 0 Votes
Is the number for cancelling both acai pure detox and colon cleanse xr the same? Also what is the MY NEW DIET charged on my card. I assume this also goes with these scams?
 31 days ago by   VeeVee 0 Votes
omg after reading all these comments I dont think im going to purchase this product. I received an e-mail from lifescript@partnership.com showing a lady who she, herself, tried the product and at the end it showed how to receive your free 1 month trial of both products. The offer was going to expire today and I have been trying to open up the e-mail but haven't been successful. I really want to try the product, but I have no idea who or where I can actually look for a no-scammer!! I have been a victim of bank withdrawals from stupid adviretisments sadly, and Im glad I didn't go through with this scam.
I was wondering if anyone knows how to get a full refund from a so-called free trip!! I was listening to a radio station and they claimed to be giving away a free trip to Disneyland and to Las Vegas! They got my debit card number and I later found out they withdrew $300 from my account. I am a college student who doesn't have that kind of money at the moment!!! I was furious I called back the company and they claimed to give no damn refunds!! please if anyone has any advice I will appreciate it greatly!!!

please if you have any advice on how i can get my full refund please e-mail me!!
guzmanvivi559@aol.com
 29 days ago by   MGRN 0 Votes
FOR ALL OF YOU WHO ARE IN THE SAME BOAT I AM IN WITH THESE ADDITIONAL CHARGES, I IMPLORE YOU TO READ MY COMMENTS...THESE MIGHT HELP YOU WITH RETRIEVING YOUR MONEY... FIRST, CALL YOUR BANK AND GET ANY ADVISE YOU CAN GET FROM THEM AND ANY PHONE NUMBERS THEY HAVE THAT ARE LISTED WITH THE CHARGE. I DID FIGURE OUT HOW THIS HAPPENED...WHEN YOU ORDER THE $4.95 ACAI BERRY FREE TRIAL, (PHONE NUMBER FOR ACAI PURE DETOX IS 800-245-2274) YOU WILL RECEIVE A PHONE CALL VERIFYING YOUR ORDER...THEY WILL THEN VERY QUICKLY ASK YOU IF THEY CAN SEND YOU A COMPLIMENTARY REZV CLEAR SAMPLE BOTTLE...THIS IS NOT FREE!!! REZV CLEAR WILL THEN CHARGE YOUR CARD $39.95 YOU WANT TO TELL THEM NO YOU DO NOT WANT THIS (PHONE NUMBER FOR REZV CLEAR IS 888-518-0175) DO NOT GIVE THEM PERMISSION TO SEND THIS TO YOU!!! THEN, WHEN YOU ORDER THE COLON CLEANSE XR(PHONE NUMBER IS 866-779-7568) THEY WILL CALL YOU AND CONFIRM YOUR ORDER, AGAIN, THEY WILL QUICKLY ASK FOR YOUR PERMISSION TO SEND YOU A COMPLIMENTARY VOUCHER FOR $100 GAS CARDS AND DISCOUNTS FOR RESTARANTS AND TRAVEL...AGAIN, THIS IS NOT FREE...THEY WILL CHARGE YOUR CARD $29.99 WHICH IS NON-REFUNDABLE. DO NOT UNDER ANY CIRCUMSTANCES GIVE THEM PERMISSION TO SEND THIS TO YOU.(THE PHONE NUMBER ASSOCIATED WITH THIS CHARGE IS 888-805-7581...YOU WANT TO TELL THESE PEOPLE THAT YOU DID NOT AUTHORIZE THIS CHARGE AND YOU HAVE BEEN IN CONTACT WITH YOUR BANK, YOUR BANKS ATTORNEY AND THE BETTER BUSINESS BUREAU AS WELL AS THEIR STATES ATTORNEY GENERALS OFFICE...THEY ISSUED ME A REFUND AFTER I INFORMED THEM OF THIS!!! IMAGINE THAT...AFTER TELLING ME IT WAS NON-REFUNDABLE... YOU WANT TO TELL ALL OF THEM THIS...I DON'T CARE IF THE ONLY PERSON YOU SPOKE TO WAS THE TOOTHFAIRY, YOU LET THEM BELEIVE THAT YOU HAVE BEEN IN CONTACT WITH ALL OF THESE FOLKS!!! THEY WILL ISSUE THE REFUND!!! SCOTTSDALE ARIZONA BETTER BUSINESS BUREAU PHONE NUMBER IS 602-264-1721 WITH EACH OTHERS HELP WE CAN KEEP THESE VULCHERS FROM DRAINING OUR BANK ACCOUNTS AND PLEASE REMEMBER FOLKS, YOU MUST DO ALL OF THIS WITHIN 14 DAYS FROM YOUR ORIGINAL PURCHASE DATE!!! THESE PEOPLE MAKE IT SOUND LIKE YOU ARE GIVING THEM PERMISSION TO SEND OUT YOUR ORIGINAL ORDER WHEN IN FACT, THEY ARE ASKING YOUR PERMISSION TO SEND YOU OTHER PRODUCTS AND CHARGING YOUR CARD FOR THEM...THEY SHOULD ALL BE HUNG FROM THEIR SHORT AND CURLIES!!! I HOPE I HAVE HELPED YOU ALL AND GOOD LUCK !!! BE ADAMENT!!!
 24 days ago by   CautionPays +1 Votes
I am so glad i ran across this posting. I ordered the colon cleanse XR along with the Acai Pure Detox. I received (2) bottles of the colon cleanse, inside it has note in bold print "No refunds are given on any products already shipped, so immediately i assumed I had fallen into the same trap or scheme as i had been reading on this post. I read all disclaimers when ordering and call me crazy, but i also copied every page that i was sent to and saved it in Microsoft Office Word. So I think I could have a good chance of proving to them that they were trying to scam me. Even though from what I read they are not good listeners. I was going to wait until tomorrow (so that I would have a recorder to record our conversation informing them of this of course) to call them to cancel and also ask for them to send me the postage so i could return the extra bottle to them. Then I decided to call my credit card company to see if i could just block any future charges from them. For a change I actually spoke to a person that was really wanting to help me, he stated that we could do that, but sometimes they have alternate billing #'s just for that reason. He suggested I report my card stolen, so no other charges could be made to that card, an he would reissue me a card. I will be without a card for 8-10 days, but I think I rather go through that than to go through some of the horror stories I have read about this issue.
Thanks to finding this post i think i beat them at their own game for once. I will of course call them tomorrow and cancel before the 14 days, but with the peace of mind knowing they will not be able to pull their scam on me.
I know I will sleep better tonight. I will post each # that I recorded from their "Terms and Conditions' which includes the latest phone numbers for canceling as well as their customer servive #. If anyone needs the complete "Terms amd Conditions" listed just ask I will be glad to assist you in posting them.

ACAI BERRY DETOX
Attention: Legal
3007 Greene Street
Hollywood, Florida
ACAI BERRY DETOX: 1-866-949-0138 To Cancel

Colon Cleanse XR: Customer Support Line: 1-866-453-8237


Hope this helps

I haven't received the Acai Berry Detox yet
 24 days ago by   CautionPays 0 Votes
You can also visit www.myordersupport.com

You have the options "Check My Order" "Terms And Conditions" "Cancel My Account"

They will send you a confirmation# upon your cancellation

You also have the opportunity for live chat support (I would avoid this)

Upon clicking on "Check My Order"

You will then be asked for the last 4 digits of your credit card, your E-mail address, and your zip-code. Leave the order # blank if you do not know it. You will then be E-mailed your password, and have access to your account and a wealth of information on your account. It also has an auto-link to your delivery confirmation, which acts as their tracking # as they do not actually pay for standard tracking.

I hope this helps
 17 days ago by   Pattey 0 Votes
I'm going through the same thing...this is the only "term/condition" displayed on the page...

"We are so confident that you will love Acai Pure Detox that we are not only going to give you a free trial period for the full month supply, but also a RISK FREE 30-day Money back Guarantee. You will have 14 days from the date of your order to evaluate the product. If you decide you are unhappy with the product cancel at anytime. Our product will recur at a 21% savings of $19.95 off regular price, for low price of $88.90 with a fresh one-month supply of Acai Pure Detox shipped every 30 days from the initial order as part of our Auto Delivery program. There are no obligations, you can cancel anytime via our customer support line or online ticketing system."

NOWHERE does it say that you will be charged $83.95 after the 15th day...leading you to believe that all you had to do was cancel the "Auto Delivery Program" from sending you/charging for further orders.

I'm fighting it all the way.
 12 days ago by   artwiz21 0 Votes
ok, I hate to be the bearer of bad news...I was going to sign up for the product, but after reading all of your responses, I have opted NOT to. Now for the bad news...I checked out the web site and there IS a disclaimer at the VERY, VERY bottom of where you put in your credit card info page, a link, for "terms and conditions"...to follow is the copy and pasted info it says...(its does reference the $83.95 after 14 days if not cancelled with info on how to cancel)Hopefully there will be some info in the posted info for those of you that dont have info on how to contact them, it is VERY detailed, sorry, I too do my homework before ordering things like this::
***
Member User Agreement

You must read and agree to these Terms and Conditions before placing your order for the Trial of Acai Pure Detox at www.acaipuredetox.com. By placing your order for Acai Pure Detox on www.acaipuredetox.com you agree to be bound by the following Terms and Conditions:

Product Disclaimer
I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
I understand the information on this Web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.
I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that Acai Pure Detox is not intended or to be used to treat any type of medical condition.
WARNING: Not intended for use by persons under 18 years of age. Consult a physician before using this product if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.
Acai Pure Detox Healthy Diet Plan:
Please take a few minutes to read the following as when you purchase the Acai Pure Detox Trial you automatically accept the following terms and conditions.
Try Acai Pure Detox Risk Free! When you order the Trial of Acai Pure Detox your credit card will be charged $4.95 for shipping and handling of a 1 Month Supply of Acai Pure Detox. You will have 14 days from your original purchase date to decide if Acai Pure Detox is right for you. If you are enjoying Acai Pure Detox do nothing and at the end of your 14 day trial period you will be charged the low rate of only $83.95 for the bottle you received. If you find Acai Pure Detox is not right for you, simply cancel within 14 days of your original purchase date and return the unused portion within 30 days of original order date and you will not be charged.
Approximately 30 days from your original purchase date and every 30 days thereafter you will be sent another fresh 1 month supply of Acai Pure Detox and your credit card on file will be billed the Member's Only price of $83.95 plus $4.95 shipping and handling for a total of $88.9. That's 28% off the regular price for a 1 month supply of Acai Pure Detox. You may cancel your membership at any time by simply contacting customer service. Please remember, most customers see most noticeable results by using Acai Pure Detox consistently for 3 months.

You may contact our customer service department via postal mail, email, or by using our toll free phone number.
Toll Free Customer Service phone: (877) 232-5950
By being an exclusive member of the Acai Pure Detox Healthy Diet Plan you will be entitled to discounted offers and promotions that only member's receive. There is no obligation to remain in the Acai Pure Detox Healthy Diet Plan and you may cancel your membership at anytime by contacting Customer Care.
Limit one Trial of Acai Pure Detox per household.
Acai Pure Detox 100% Satisfaction Guarantee
I understand that if I am not fully satisfied with Acai Pure Detox that I may cancel my Acai Pure Detox membership at any time.

Return Address:

Acai Pure Detox


Returns cannot be accepted after the trial period.
Negative Option Clause:
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT FOR $83.95 PER MONTH IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.
Billing
Our customer service representatives can resolve any billing issues that you may have.
Please contact Acai Pure Detox Customer support by email, phone or postal mail.

Toll Free Customer Support Line: (877) 232-5950
Customer Support Email: support@acaipuredetox.com
 12 days ago by   Ldunn 0 Votes
Hi,

I read the terms and conditions one click too late and am now on the hook, as well. As soon as I saw it was a scam I sent an email to their customer support requesting my order be canceled immediately. I then received a delvery failure notification that the e-mail address is invalid. Since they never list their address anywhere, the phone number is the only way to contact them. I am hoping the address given by the person that used to work there is valid as I will send a certified letter to it as proof of cancellation. Another word of advice is to reject the delivery if you are home when it is delivered and write down the tracking number. This way you can prove you do not accept the product and do not have to pay to send it back. It is too bad so many people make a living scamming money out of others.
 11 days ago by   nana pierce 0 Votes
I agreee with all of this and wish there was a way to shout it to the world because people are desperate to lose weight that is being gained not so much from eating TOO much it's what they put in our foods today that does that and then here is is a SCAM you will lose a minimum of 200 bucks and they will be rich and you will be screwed PEOPLE PLEASE believe me dont listne to the people saying it is a great thing proven cuz it does not FREE TRIALS I thought were a taste of some thing to see IF you wanted it THEN you order it but no they have figured a way to rip you off and it does not work
 7 days ago by   Patricia A 0 Votes
I got my money back through my awesome bank! The ACAI people I dealt with were a scam and their 'out in the open' terms and conditions left out the part about having to call in 14 days or else be charged $85 for the 'free bottle'. The link at the absolute bottom of the page was small and was never told to the consumer to review. THIS IS UNFAIR TRADE PRACTICE and you CAN fight it. So please do. Good luck~
 7 days ago by   Patricia A 0 Votes
PS...the 'support email' was bogus when sent to both the Acai AND the colon cleanseXR people. Both emails were returned undeliverable/non-existant. YAH, I'M SURE THEY'RE REALLY LEGIT IF THAT'S WHAT YOU GET WHEN YOU EMAIL THEM. Even when I called 3 completely different numbers (one from each product and the one from the webpage) I got the same chick twice and on the thrid one, the guy sitting next to her. They knew who I was the second and third times. Scam.
 7 days ago by   satisfied_customer 0 Votes
I don't understand what is so confusing. First of all, the terms are on the website and the checkout page, clearly written in plain English; the time constraints are explicitly explained. I read them and understood them. There is nothing overly complex about any of the terms. I use Acai Berry Breeze - the product DOES work, it just needs to be taken for more than 14 days. The first 30 days I took Acai Berry Breeze, I lost 17 pounds, but I took it twice a day, every day for 30 days. Taking it for more than 14 days means that the company thinks you're satisfied with the product, and will continue to ship you a bottle a month until you explicitly state otherwise. Take a chance on this product – use it for more than 14 days and you will probably be as satisfied with your results as I am with mine. This is not rocket science, people.

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