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Acai-Burn/Big Time Complaints - Selling debit card numbers

Review all Acai-Burn/Big Time complaints

Acai-Burn/Big Time
Posted: 2009-10-09 by   MadinMaine
Selling debit card numbers
Complaint Rating: 100 % with 4 votes
Company information:
Acai-Burn/Big Time
352 Bog Road
Maine
United States
Phone: 2079511911

I recently noticed a charge from Cost-Crasher on my onine banking information. It's a small charge, but a fraudulent charge nonetheless. I have already reported this charge to my banking institution & it is under investigation. I ordered 1 product from each the above listed companies & they sold or gave my debit card number to Cost-Crasher & another company, MyTrainer-MyDiet.com who also fraudulently charged my account for a service or product I never asked for. I too have a family to take care of & even a small charge is money I can put towards food on my family's table. I second the comment, "I want my money back you jerks."
Comments United States Unauthorized Charges
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 33 days ago by   Averixx 0 Votes
i just got charged by Cost-crashers for like 2.95. yes it's tiny but still i never asked for anything by them. >:C

also got several charges from Online Buddies; 2 0.00 bucks and 2 7.00 bucks : OH AND something called ADMAD charging me for something costing 39.95...
 32 days ago by   Online Customer Service 0 Votes
Our company represents some of the Fit Factory programs which may show on a billing statement as My Trainer-My Diet. Fit Factory is a companion program that comes with various online health or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Here is the disclosure that is directly on the sales page where you entered in your payment information and before final submission of the order:
" As a special bonus gift, we're offering you a 21-day Trial Memberships to MyFitnessHub and CostKings. These are 21-day trials, with no obligation to continue. You can cancel at any time during your 21-day by calling 1-877-495-1183 24/7 and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $39.95 a month for MyFitnessHub and $2.97 a month for CostKings memberships. Remember, you will not be charged for the 21-day trials, and you can cancel at any time. By clicking "Order", you also represent that you have read and agree to the terms of this offer.”

Customer service for Fit Factory can be reached at 1-877-495-1183 - 24 hours a day / 7 days a week - and they will be happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
 27 days ago by   RAE ANN KRENN 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 22 days ago by   nealll352 0 Votes
This company is a big scam, they will sell your credit infromation to other company like MyTrainer-MyDiet-Victorville Ca. However, just contact your bank and fill a fraudualent transaction.
 19 days ago by   Marie Bartlett 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 18 days ago by   Riley Nurse 0 Votes
I am one of those people who read their entire appartment lease every year when I resign. I never saw anything about my fitness, cost-smash or fitnesshub anywhere whan I signed up for the acai berry. I agreed for the acai berry and the charge it came with it. I cancelled the acai subscription and still being charged for something I never read or agreed too. You will take the charges off of my account. It is fraudulant on your part and bad business behavior. I am thoroughly disgusted with your business practice and I too work in the health field. If we did anything along the lines of your business practice we would be sued.
 17 days ago by   John McKillop 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 17 days ago by   Sa_DeAx 0 Votes
I had these charges from SmashCost.com then Cost Crashers. I had to go the my bank and cancel my card. The 1-800 number was missing the last digit, so I tried every digit. Not one of them connected me to anyone. It was a total scam. My bank refunded most of the charges and sent me a new card. I would advise heading to talk to your banker. Otherwise you might end up being charged even more...

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