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Acai Burn Complaints - False Information in Terms & Conditions |
| Review all Acai Burn complaints |
Acai Burn |
| Posted: 2009-01-12 by |
 | Jim |
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False Information in Terms & Conditions
Complaint Rating: 
Company information:
Acai Burn
Des Moines, Iowa
United States
Phone: 1-800-659-3588
acaiburn.com
Terms & Conditions #5 Orders/Billings: reference to Comprehensive Weight Loss and Insiders Secrets. Cancellation phone number information is not provided upon cancellation of program with Acai Burn direct. Elizabeth agent id # 41062 can't even explain what this paragraph straight from the terms & conditions means: "You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You're billed only four dollars ninety five cents and nine dollars ninety five cents monthly (will appear as Internet Access Fee and Membership) for as long as your unique All-Access passes remain active. These minor bonuses are non-refundable. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account." I can't get money back from either company. Complete fraud! I suggest a class action suit if for nothing else but to put these folks out of business.
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 United States |
 Diet Products |
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| I was able to cancel before my 14 days but they still wanted to charge me 59.95 for my "free trial" sample. Upon pushing for information I asked if I could return my unused portion. and not get billed, I was told yes I could...but...my credit card would still be charged and then I would be refunded. Regardless, I will also dispute through my credit card company. Do not fall for this or any other "free trial" offers |
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I to along with several other people became victim to acai Burns scams. I decided to try there free trial But cancelled same day after a friend told me they were a scam. So they said they got it cancelled and there was no tracking # so it was not shippied and there would be no more fees. So other then the non re fundable $4.95 shipping fee they said I was stuck paying even though it never shipped, no more charges went on my card. I called them a week later just to make sure it was and not shipped and cancelled. Then the product showed up and I decided to try it! 2 weeks went by no more charges then came the $4.95 web acess fee and a $1.00 transaction fee . Which should not of been charged since I already cancelled my stuff 2 weeks prior. So I desputed the charge with my credit card company and they cleared it for me. Good thing is I stopped them before they scammed me for a larger amount of money!
An overall review of the product it does not work !
Good Luck to everyone else dealing with this Scaming Company! |
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| I was also scammed by this company also, $4.95 shipping, 59.95 charge and another charge for $9.95 by another weight loss company. I could not get either to refund my money, I cancelled my credit card to avoid future problems with them Tried the product for 3 weeks and it did absolutley nothing. |
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bolacy
Don't just cancel but you are safer if you can change your account if you did it thru your bank. Let your Credit Card Company be aware of the scam.
What will happen is they will sell your Credit Card Number to other telemarketers and they will run that Credit Card dry. Then you will wonder where the other charges came from.
Make sure you file charges. You can do that with the Federal Trade Commission office online. They have a form online you can submit and also ic3.gov. They also have a form online. They work with the FBI. Their form is similiar to the FBI form. You can also file a complaint with the Attorney Generals office in whatever State you got the bogus product. There is a case against them as We speak.
Save some of that bogus product, you can use that against these Scam Artist. I hear alot of people are getting sick. Someone posted the ingredients on this website. One of the ingredients said "NOT DIGESTIBLE BY HUMANS." |
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Call ACAI BURN 1-800-659-3588 to cancel.
Then go on their chat log and ask to cancel. Cut and Paste the Chat for evidence to send to Attorney General’s office.
Also call 1-866-279-6513 to cancel INSIDER SECRETS
1-800-989-5907 Comprehensive Weight Loss e-Book
Write complaint to internet fraud:
www.ic3.gov/complaint/default.aspx
Also report as fraud charge on credit card. Ask to put "flag" on ACAI BURN, have another credit card issued.
Tom Miller
Consumer Protection Division
Attorney General of Iowa
Hoover State Office Building
1300 E. Walnut, Des Moines, Iowa 50319
515-281-5926
E-mail: consumer@ag.state.ia.us
It’s price gouging, unfair consumer practices, mail fraud (either NOT sending product or sending then charging outrageous amount, more than most legit Rx) and internet fraud, plus a host of other disclaimers (Dr Oz, Oprah, CNN.com, USA Today endorsing them, plus the trainer on Biggest Loser). |
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| Thank you for the info. will write to the Attorney General and file a complaint as I agree they should not get away with this. |
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This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!
Office de Protection du Consommateur (OPC), a Quebec government organism, is working on the problem. They found out that Acai Berry products are sold on phone or on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed on their web site or given by phone. They do not comply with Quebec laws for lots of reasons. If those people want to do business in Quebec, they'll have to follow the rules |
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Hello,
We would like to apologize for any miscommunication or inconvenience you have experienced with our company, Our number one goal is to address your concerns and make sure you are a happy customer. The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. The terms are also located a second time, on our home page at the top, there is a link to open the terms and conditions. Your satisfaction is our number one priority and we will do everything we can to make sure we address your concerns. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us with in the 30 day money back period. We have always honored our money back guarantee and will continue to do so.
Our customer support is readily available seven days a week. Our U.S.-based toll free help lines are also staffed seven days of the week. Our agents are here to help you with any questions you may have both before or after your order you place your order. Simply call us at (8/8/8)-(5/9/1)-(2/1/9/0) or visit our 24/7 live help on our website. The Live Chat link is located on our contact us page and we will be happy to walk you through the entire cancellation process.
Please contact us at your earliest convenience so we can address your concerns,
Thank you, |
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