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Acai Berry Edge Complaints - Fraud

Review all Acai Berry Edge complaints

Acai Berry Edge

Posted: 2009-01-27 by   June O'Connor
Fraud
Complaint Rating:  97 % with 35 votes
Company information:
GNS or Maxcolon
Tennessee
United States

This company is a total scam! Shame on me for not researching them enough. They will post a bunch of articles on their site about Acai Berry and colon cleansing products, which you think have been successful on such shows like, Oprah, Rachel Ray...but when you look closely its not even their product its an imitation. If that is not bad enough and false advertisement they also tell you its a free trial that you just have to pay for shipping. This is not the case at all. They send you a trial in which they do charge you, their catch is you can return it and get a refund. To make matters worse they send you a paper with the shipment saying you have to call and get a (Return Authorization number), this all has to be done in 15 days and it takes well over a week to get to you, and you can't get through to them on the phone or web-site. Finally, the biggest slap in the face is they automatically send your shipments every month and deduct it from your credit card without your consent. DO NOT AND I REPEAT DO NOT ORDER FROM ACAI BERRY EDGE OR COLON 700.
Play close attention to the name because they are very close to reputable brands in the market.
Comments United States Online Scams
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Comments

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 290 days ago by   Paige 0 Votes
so how do I get my money back...?
I also fell for this :/
 282 days ago by   Lizette126 0 Votes
I ordered mine and called to cancel within 20 minutes of ordering but they told me they couldn't cancel because my order had already been shipped. WITHIN 20 MINUTES! I tried calling for a week but it says "all circuits are busy". I had my credit card number changed and I suggest you do the same.
 269 days ago by   tpiesf 0 Votes
I was so tempted by the ad, but then I thought about credit card fraud and I didn't want to put my credit card in, so then i googled it and came up with this site. THANK GOD!

BUT - oddly enough, their site to sell you the free trial also comes up when you google "Acai berry edge scam" . So they've figured out a way around the google search engine.

Awful. the sad part is that I found the ad on facebook.

Just goes to show you, the old addage of "if it seems too good to be true, it usually is" and it seemed too good to be true.

I'm sorry to those of you who got scammed but I THANK YOU for being great citizens in reporting and sharing your stories. THANKS!
 214 days ago by   Just a Fool 0 Votes
All these complaints are true. No such thing as free. Avoid this or it will cost you at least $153.00 before you can get themto stop. Don't get screwed like the rest of us.
 199 days ago by   Maxcolon Customer Relations -1 Votes
Please review the terms and conditions placed in several locations on our webpage. There you can plainly see the nature of your subscription. Please be aware, we have hundreds of customers who read and follow our policies to great effect. We do hope this has cleared up any confusion regarding your account. For further questions or comments please contact us directly.
 198 days ago by   what 0 Votes
Really... I did read the fine print, but there was no way to return this crap. This is not ethical. People already have very little faith and people like this only make the world a worse place to live in.
 185 days ago by   GNS 0 Votes
We will be more than glad to assist you. We are sorry that you had a bad experience with us. Please contact us at 1800-595-4670 so we can gladly take care of this order for you.

Sincerely,

Andrea
Customer Service at GNS
 175 days ago by   rgadson 0 Votes
This whole thing is a joke!!! The post by June O'Connor is so true. Im fighting with them now over charges. I call today to cancel with them, i get nothing but the run around. When I first called them there was no charge on my account and cancel everything get my return number and everything, so iI think everything is ok. Wrong! I go back to check my account and just like that I have a charge for $79.90 on my account. Now how come when I first called my account was ok but as soon as I cancel I get back to my desk, pull up my account and now there is a charge on my account. So I go call them back and was basicly told that that charge been there all day long...lol ok...if you say so! So the first lady told me that I everything was cool, she even gave me a week to get the product back to them but in the background she was charging my account. So I call back and get someone else on the phone who just talked to me like I was part of the movie "Dumb and Dumber". Anyway I asked for a supervisor and with on click, "BAM" i had a sup on the phone. Now I work for one of th biggest cable companys in the US. I know that you at least have to explain to the sup the situation so they know whats going on, that at least takes a couple of minutes. So I then pickup that she just sent me to another rep on the floor cause she answer the call like it just came into the que. So I advised her that as soon as that money comes out that I will be disputing the charge and as soon as UPS opening tomorrow morning I will be shipping them there Product back. Oh, and I will be in contact with the B.B.B!!! Customer service is the worst!!!
 157 days ago by   Amanda 0 Votes
I have a question. I had already order acai berry edge but with a visa gift card. What do you think they would do to Me? I only have 8 dollars left on my gift card account.. What I worry about is that they have my address and my phone number.
 157 days ago by   Amanda 0 Votes
I have a question. I had already order acai berry edge but with a visa gift card. What do you think they would do to Me? I only have 8 dollars left on my gift card account.. What I worry about is that they have my address and my phone number.
 155 days ago by   Mz_Stanley 0 Votes
i fell for this scam!!! What do i do now??? Well they give me my money back???? How do i return them ????
 150 days ago by   GNS 0 Votes
To: Amanda

We apologize for the inconvenience you have experienced with us. We would love to assist you. The offer it seems like you signed up for, was a free 21 day trial. It's a buy now pay later offer. Here are the terms and conditions of the offer that you must agree to place an order with us.

Free* 21-Day Trial Terms and Conditions:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at 1-800-595-4670.

Please contact us at 1800-595-4670 we are here Monday through Friday from 7am to 7pm and Saturday and Sunday from 8am to 5pm.

Hope to hear from you soon.

Supervisor @ GNS
 141 days ago by   Moko 0 Votes
Well, I just got sucker punched with this product. I received two bottles when I can swear I only ordered one. I decided to still try it because of the 30-day money back guarantee. I realized too late that I had to return the bottles within 21 days and I would still be charged for two bottles. Of course this gives you no time to use the product long enough to see if it works. I filed a complaint with the Better Business Bureau. Nutra Lane isn't a member of the BBB but there are numerous complaints on file and the BBB currently has an F" rating for them. Say no more and don't buy this product.
 124 days ago by   Nutra Lane 0 Votes
Moko:

We apologize for any inconvenience this may have caused. Please contact us at 1877-242-1376 and we will gladly address your concerns and resolve this issue.

Sincerely,

Supervisor
Nutra Lane
 118 days ago by   Panthers Pride 0 Votes
I ordered this product in Feb. 2009. I had a really bad feeling about ordering it so I googled "Acai Berry Edge Scams" and there it was... the truth about this company. I read that many people were having their accounts zapped for $79 without their consent or knowledge. I brought my account up online and my account had been hit 3x for the $3.97 shipping fee. I immediately began emailing and calling the 1-800 number given to cancell my order and get a return address/return number although I had not even received the product. I never received any answer regarding my emails and the one time I got an answer on the 1-800, it was an answering machine. I left a message including my order number and never received a return call. I went to my bank and completed an affidavid stating that I only ordered one time, not three. I also cancelled my credit card and got a new one to avoid the chaos that ensues with this company. I gave up trying to return the pills because believe it or not I have a life and better things to do!!
Fast forward to one week ago and GNS is threatening to send my account to a collection agency. I have repeatedly explained that I sent emails (literally over 100) and I tried to phone. They want me to pay the full price of $79each for three shipments when I only received one shipment and I TRIED to return the product. The customer service reps have screamed and threatened me consistently. They are abusive and will not listen. SCAM SCAM SCAM stay away from GNS!!! SCAM SCAM
 12 days ago by   SherryChoate 0 Votes
I got 2 bottles of the acai berry edge and just paid shipping and they never charged me more. I have also lost weight on these.Not alot but I feel good.I have no complaints. Sherry

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