Complaint Rating:

Company information:
Hapless Individual/Victim
Victoria, British Columbia
Canada

I ordered a "free" sample for $4.95 shipping & handling and within two weeks was charged $59.95 on my credit card plus $6.95 web access fees plus $9.95 membership fees. This is a huge scam for which everyone should be aware. The product is NOT FREE. Furthermore, it did not agree with me and so I called and was told I could return what was left for a refund. This cost me $11.95 in postage and I waited weeks for the refund. I had to phone them 3 times before they finally gave it to me. In the meantime an auto-shipped parcel arrived which I never signed up for and a further $59.95 charge appeared on my credit card. I refused the parcel and am still waiting for the credit. MasterCard are sending me a dispute form and have said that they are confirmed scam artists and that people should be very wary of purchasing anything on the web using their credit card. Acai Berry say I agreed to the web access charges and the membership fees when I agreed to the terms & conditions. RUBBISH!!! They make you think all you are requesting is a so called "FREE SAMPLE" costing you "ONLY" $4.95. THIS IS A LIE AND THEIR BUSINESS PRACTICES ARE FRAUDULENT!!! DO NOT BUY ANYTHING FROM THEM.