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Acai Advanced Complaints - authoried charges

Review all Acai Advanced complaints

Acai Advanced

Posted: 2009-04-15 by   Carroll
authoried charges
Complaint Rating:  97 % with 195 votes
Company information:
Acai Advanced c/o GLF
United States
Phone: 1-888-247-5160
acai-advance.com

BEWARE OF ACAI ADVANCED. YOU WILL BE DOUBLED TEAMED!!! I ordered the free trail of the ACAI ADVANCED c/o GLF . The only thing they said you would be charged for is $5.95 shipping. They made me sick so I called and cancelled it within the trail period. They told me to send back the bottle and there would be no further charges and they gave me confirmation #. I asked again… is there anything else I need to do, would there be any more charges to my card and they said no. A week later I have a charge for $24.95… Beside the charge it said, ” PURCHASE VIT*Live Lean AA 1”. I had no idea who that was so I called my bank and they gave me a phone number that was associated with the charge (888-272-6483). I called the number and they said the charge was for the Living Lean Weight Loss Management Plan that I signed up with. I told them that I did not sign up for any weight loss plan and they told me that I did when I ordered the trail order of ACAI ADVANCED. They said when you place that order you automatically sign up with them. I disagreed and asked her to show me ‘on the site’ where it states that I am doing that. Right above where you sign up for the trail there is a bubble that states: … Plus FREE Gift Pass to LiveLeanForLife Weight Loss Management Plan… then she tells me to go way down to the bottom of the page where the site menu is and click on ‘Terms and Conditions’. I then told her no matter what, I did call and cancel and made sure before we hung up that there would be no further charges. She told me that they were a separate company and had nothing to do with them. I needed to call a different number to cancel with them. WHAT A RIP OFF!
Comments United States Diet Products
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 221 days ago by   Stop others from getting scammed 0 Votes
Many businesses across the country are using the same selling model for their acai products: They lure customers in with celebrity endorsements and free trial offers, and then lock them in by making it extremely difficult to cancel the automatic delivery of more acai products every month.

The endorsements are also misleading, according to the bureau, and some celebrity lawyers have already gone after these online companies.

"Consumers should be aware that Oprah Winfrey is not associated with nor does she endorse any acai berry product or online solicitation of such products. Attorneys for Harpo are pursuing any companies that claim such an affiliation, " said Don Halcombe, spokesman for Harpo Productions, Winfrey's production company.

Consumers can check www.bbb.org to get a "reliability report" on particular companies before purchasing an online product.

"These companies are simply abusing general acai berry endorsements from well-known, trusted celebrities by using it as a tacit endorsement of their company and products specifically.

Consumers trust Oprah and unfortunately, if they are tricked into believing that she is putting her stamp of approval on a product then they are definitely more likely to purchase it.

5 hours 25 minutes ago by stop others from getting scammed 0 Votes
"FREE TRIAL OFFERs" FOR ACAI BERRY ARE NOT FREE!
In fact they will cost you more than 4 TIMES AS MUCH as it should cost per bottle. These scammers will charge your credit card at least $80 per bottle each month. That more than twice as much as quality freeze-dried acai berry should cost. And to make it worse, they send you crappy drum dried Acai Berry, which cost about 1/2 as much to produce. So you end up paying at least 4 times more per bottle than you should.

YOU WILL BE SIGNED UP FOR A SUBSCRIPTION
Yes, they say they just charge you for shipping. If that were so, it wouldn't be bad. But in reality, they just want your credit card number and will bill you every month for a subscription you didn't sign up for. They bury the fine print in their terms and conditions.

YOU WILL SPEND HOURS TRYING TO CANCEL THE SUBSCRIPTION
There will either be noone to contact to return the crappy product, or they will say you have to call their customer service number to get return authorization. When you do, you are put on hold and shuffled between different people until you give up. Don't believe me? Before you purchase, call or email them and say you did not sign up for a subscription and please stop sending the product. You will get the runaround

THEY WILL SHIP YOU A CRAPPY, NEARLY WORTHLESS NO NAME BRAND OF ACAI BERRY SUPPLEMENT
They don't expect you to be happy with the product. They don't care, so they make even more money by shipping you crap. Acai Berry supplements must be freeze dried, or else they lose most of the nutrients and antioxidents. These scammers use cheap, heat processed Acai that cost 1/2 as much. Read more about choosing a quality supplement

THEY OFTEN BUNDLE OTHER PRODUCTS IN THE SUBSCRIPTION TO CHARGE YOU EVEN MORE
It's really obscene what some of these scammers do. We've listed a common offer below, where they bundle additional offers if you do not deselect the checkbox (it's checked by default). Some are hitting people with $150 a month in charges.

5 hours 22 minutes ago by stop others from getting scammed 0 Votes
THIS INFORMATION IS POSTED ON THIS WEBSITE:


The U.S. Food and Drug Administration is expanding, for the second time, its nationwide alert to consumers about tainted weight loss products containing undeclared, active pharmaceutical ingredients.

The FDA has identified additional weight loss products (Herbal Xenicol, Slimbionic, and Xsvelten) and new undeclared active pharmaceutical ingredients (fenproporex, fluoxetine, furosemide, and cetilistat).

"These tainted weight loss products pose a great risk to public health because they contain undeclared ingredients and, in some cases, contain prescription drugs in amounts that greatly exceed maximum recommended dosages, " said Janet Woodcock, M.D., director of the FDA's Center for Drug Evaluation and Research. "Consumers have no way of knowing that these products contain dangerous drugs that could cause serious consequences to their health."

On Dec. 22, 2008, the FDA warned consumers not to purchase or consume 28 different products marketed for weight loss. On Jan. 8, 2009, the FDA expanded the list of tainted weight loss products to include 41 additional tainted products. The FDA will continue to update this list as warranted.

The products listed above, some of which are marketed as dietary supplements, are promoted and sold on various Web sites and in some retail stores and beauty salons. Some of the products claim to be "natural" or to contain only "herbal" ingredients, but actually contain potentially harmful ingredients not listed on the products' labels or in promotional advertisements. These products have not been approved by the FDA, are illegal, and include the following undeclared active pharmaceutical ingredients:

fenproporex – a controlled substance not approved for marketing in the United States;
fluoxetine – an antidepressant available by prescription only;
bumetanide – a potent diuretic available by prescription only;
furosemide – a potent diuretic available by prescription only;
rimonabant – a drug not approved for marketing in the United States;
cetilistat – an experimental obesity drug not approved for marketing in the United States;
phenytoin – an anti-seizure medication available by prescription only; and
phenolphthalein – a solution used in chemical experiments and a suspected cancer-causing agent that is not approved for marketing in the United States.
The FDA has inspected a number of companies associated with the sale of these illegal products and is currently seeking product recalls. Based on the FDA's inspections and the companies' inadequate responses to recall requests, the FDA may take additional enforcement steps, such as issuing warning letters or initiating seizures, injunctions, or criminal charges.

The FDA advises consumers who have used any products containing these ingredients to stop taking them and consult their health care professional immediately. The FDA also encourages consumers to seek guidance from a health care professional before purchasing weight loss products.

The health risks posed by these products can be very serious and include high blood pressure, seizures, tachycardia (rapid heartbeat), palpitations, heart attack, and stroke. Sibutramine, a controlled substance, was found in many of these products at levels much higher than the maximum daily dosage for Meridia, the only FDA-approved drug product containing sibutramine. These higher levels of sibutramine can increase the incidence and severity of these health risks. Fenproporex, another controlled substance, can cause arrhythmia and possible sudden death.

Health care professionals and consumers should report serious adverse events (side effects) or product quality problems to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail, fax or phone.

Online: www.fda.gov/MedWatch/report.htm
Regular Mail: use postage-paid FDA form 3500 available at: www.fda.gov/MedWatch/getforms.htm and mail to MedWatch, 5600 Fishers Lane, Rockville, MD 20852-9787
Fax: 800- FDA-0178
Phone: 800- FDA-1088
 215 days ago by   aibgirl2007 +1 Votes
I am still surprised that people are falling for this crap!!! These "great" pills are mostly fillers so no wonder everyone gets sick!!! If you want Acai products, go to a Nutri-Sport or find a store that sells it so that you know how much they are going to take from your account!!! It's amazing that people are still falling for the "free just pay shipping" crap!!! Haven't you learned that NOTHING is free these days, especially with the economy? I guess my advise is free so I would take it and cancel the card you gave them because that's the only way to stop them from charging your account!

I was also wondering why people are still falling for a "weightloss miracle in a bottle." Haven't you all realized that they DON'T WORK! Acai is supposed to be used as a super food and weightloss is an added plus. But don't expect it to work that way for everyone!

I am trying to lose weight and have been for a long time but trust me, there are really no pills out there that will work. You have to workout and eat right. That's really the oldest "diet" in the book. (even though its not a diet since we should be doing it all the time anyway!) I know where you all are coming from but do the right thing and quit falling for these scams!!!
 180 days ago by   April +1 Votes
What every you do don't purchase this product. It doesn't work, you w0n't get a RMA #, they dont ansure the phone. Then you get billed from other companys. You have to fill out a federal form with the bank to stop charges.
 173 days ago by   Kyra Duden +1 Votes
I ordered Acai Advance for the trail period of 5.95 when I check my checking account they debited 59.95. I spoke with a representative on the internet. He informed me that it was pending and I wouldn't get charge unless I keep it after the trial priod. I ask him was he sure and stated he was this morning when I check my account it was overdraft $300.00 after I just deposited $200.00! That supposedly pending payment overdraft 7 items and I have been sitting on the phone for an hour trying to speak with someone!
 170 days ago by   April +1 Votes
I went to the bank right away after reading complaints. We closed the card on that checking account, opened a new account. Sumited a form to denie the charge. The old account is still open and I can tranfer from one account to other, but they cant use my card # any more. Good luck.
 165 days ago by   anup +1 Votes
I just wanted to look at their website and get some info and give the phone number so that I will know some info when they call me. They call me and after talking with first customer service agent I said I am not interested then still atleast 30 people call me inspite of saying I am not interested and they promise me I don't have to return the package and i just need to cancel if i don't like the trial supply. which i do and they asked me to send the trial supply unlike what they promised me. then added to all this foul game which they played, they said they never recieved the trial supply which i sent and charge me 79 dollars. Thankfully, after the bad experience I sent the package with USPS tracking number and when I told them the tracking number then they could verify and returned back the money. I don;t understand how foolish they can be and what these people can downgrade themselves to. its unimaginable lies, i made sure that none of my friends even will try the trial package after that.
 165 days ago by   Anthony +1 Votes
This is a total scam. I agree with every post above me. I ordered the 5.95 trial like an idiot. I got the bottle quickly. When I found out about the recurring costs, I called to cancel and get an RMA#. They simply refused to issue one. Two days later I got a charge for the 24.95 and 64.95. The first charge for the B.S. "Live Lean" membership which was concealed and never requested. The second charge for 64.95 which they said was a two month supply on the initial order sent out. She said they save on postage by shipping 60 capsules. I finally closed my bank account that was used for this transaction. Today they said they would cancel my membership but could not issue any refunds due to it has been 17 days (2 more than the trial period not shown). I think we need to all band together a bring a class action suit against these scammers. They are making millions of dollars fooling people with their $2.00 snake oil. Please don't hesitate to contact me if such legal action is initiated. apbrajevic@aol.com
 164 days ago by   emt +1 Votes
Buyer Beware---Every complaint is legitimate. Very unethical business practices. Very difficult to contact and resolve complaints. Live Lean Membership is very concealed. This group should be forced out of business.
 164 days ago by   DaBe +1 Votes
completely agree with all comments. Have just spent 2 hours on the phone trying to cancel this membership, haven't reach anybody yet...What they do should be illegal.
 162 days ago by   john +1 Votes
I emailed them and said I never signed up for the Live Lean and never got the pills in the mail. I also called my credit card company and declared the charges as fraud. I will keep you all posted.
 160 days ago by   Sarah 0 Votes
I totally agree with all of you on this issue. They got me too. I just spent 45 minutes trying to get this subscription stopped. I had already returned the product but then the next credit card bill that I received had the online subscription to some weight loss program on it. Something that I had never even heard of... I was so mad! I called and called for 3 days and today was the first time that I could ever get a live person on the other end. The other times it just rang and rang. After letting it ring for 29 minutes today, someone finally answered but after discussing my issue with the girl she told me she would cancel my subscription and then she hung up on me. Never again..not me!
 159 days ago by   kharrison 0 Votes
I want to thank all of you. I also fell for the scam and ordered the free trial paid the 5.95 it wasnt until I tried to cancel I found this forum. I cancelled my check card right away and all I was out was the 5.95. I am still trying to cancel but no luck. I wish there was a way to get back at these people for taking advantage of us. But hopefully this will help another unsuspecting victim. Thanks again to all who wrote in.
 157 days ago by   lilylove2shop 0 Votes
I'm so happy that I read these comments. Thank all of you. I was about to try out the free trial. I was almost to filled in the credit card information to pay for this.
 156 days ago by   poetic wildflower 0 Votes
It would have been nice if there had been SOME disclaimer regarding side effects. Primarily, EXTREME cramping so bad you can't go to WORK! I am so angry about that. If I had known I could have taken it on a day off! I canceled my free trial and I'd better NOT be charged anything ELSE!
 156 days ago by   sorriful buyer 0 Votes
I too am experiencing the same thing. I ordered it on 6/5 and never received the supplement until 6/17, today is the 19th and I have been on the phone - first with busy signals, then open lines, finally a pre recorded message. I am still holding UGH! Today is day 15 so I need to cancel, I only got 2 days of my 15 day free trial. I will be calling my credit card company next to cancel that card and to open a new account so they can not charge me any more . How do you bring a lawsuit against a company like this. I will be contacting the BBB about them! What crooks!
 156 days ago by   SLO 0 Votes
Total scam! I have tried numerous times to cancel and haven't been able to. I am so tired of them putting charges on my credit card, I am about to close my card and get a new one.
 155 days ago by   Dollie123 0 Votes
I wish I had read all this information before ordering the product. Yes it is a scam for sure. I did order the Acai Advance and with it came a flyer Live Lean for Life I have tried numerous times to call them but get a busy signal. I looked into my account today and saw the 24.95 charge for lean for life. Called the bank had to cancel my debit card. Lesson well learned. Next time I will just go to the physican and get prescription for weight loss. It will be alot cheaper in the long run
 149 days ago by   Pissed in Waynesboro, Ga 0 Votes
I have had the same problems as everyone else. I ordered it on 6/2 I recieved it on 6/17 . I called and cancelled it well today there is a charge for 64.95 on my account. I call them back and was on hold for 20 min before anyone answered. She tolod me that was for the trial bottle not the next shipment. Will not refund my money. The pills don't work. Same thing with Living Lean. It says it's free but come to find out only for 20 days, then they charge you the 24.95. They won't refund your money either. I told them they are rip offs. I had real bad cramps with them also. I should have posted this a week ago but I have been working. (with the bending over about to die cramps) I hope others reads these before trying.
 149 days ago by   kmick 0 Votes
I wished I had read the comments above before I ordered!!! What a scam!!! It took two weeks to get the bottle but it only took them a few days before they billed my account!! now there are charges for $24.95 and 3 days later $64.95 !! What a scam!! Called them and they said sorry - you can't get your money back!! You can't cancel during the trial period bacause you ca't get them on the phone!! They said they don't have a phone number fot the company but gave me an address, hope it turns out to be the right one!! Here it is for anyone that doesn't have it!!
Acai Advanced
PO Box 17855
Portland, Maine 04112
 145 days ago by   MinnesotaGal 0 Votes
I have not purchased this product. I am thankful for those who have shared warnings. Thank you! My complaint is that the links to these online fraudsters is on websites like Weather.com. That is where I launched my inquiry into this type of product. First the link lists a person in your area that has lost weight with a note below the link that it is affiliated with a star like Rachel Ray. Once you are on the site via the link from Weather.com...it says it is Alyssa's Rachel Ray Blog Site. That alone is fraudulent. Then there is a link at the end of her weightloss story to the Acai Advanced website where you are sure to be trapped unless you investigate…which I did by first googling the product name...Acai Advanced. Then I saw the complaint board link below the Acai Advanced company weblink and began reading the posted complaints. Thank goodness the complaint link is right below. It pays to read the complaints to avoid the folly. I am sorry for those who are fighting this...but thanks again for sharing a warning. I feel that websites like Weather.com who permit these fraudulent links to be on their website should be accountable. I will email them. Others should do the same when they experience bad links within a reputable website. This links are misleading and hurting the unsuspecting.

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