Company information:
Dish Network
Centennial, Colorado
United States
www.dishnetwork.com
I had to call up Dish network so many times to get a connection, that I lost track of it. Infact some colleagues at my office thought, I was attending interviews!!
After getting in touch finally and getting someone to come by for an installation, a no show and the person had the audacity to state that no one was at home, while my wife was waiting for them for the whole day!!!! On contacting customer service, I was told they would re-schedule it!!! WOW!!!
When the person did come by 1 full week later, he mentioned that the apartment did not have grounding!!!! So, he could not set this up, as per Dish Network Guidelines!!! Then he did suggest using one of the local retailers who would be able to install even though there was no grounding.
I spent enough time on the phone, to get this retailer to come by and do the installation!!!
Finally after all the things were in place, the first bill was wrong, overcharging!!! Called up the Customer Service, and they made the adjustment.
Second month, the same bill, with a 'Past Due' notice!!! They had the audacity to put the adjusted amount as the amount not paid!!! On speaking with the Customer Rep, unapologetic, brash young woman, she was considering waiving my 5 $ late fee!!! and the wrong charge!!! She still gave me a wrong amount owed.
Upon calling back immediately and talking to another Rep, the person mentioned that the 5$ late fee has been waived, but the 'wrong charge' is still owed!!!!! After some explanation, I'm told that the adjustments have been made.
Tell me, how much of bad service is acceptable???
